I bought,paid for a purchase. At first it appeared with shipping details, that’s when I went back and checked. Everything disappeared: shipping details and the site I found Fashionity on. When I email... See more
Company replied
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See what reviewers are saying
I placed an order on April 19, total was $36 (approx) my bank was charged $53.82 the same day. I still have not received my order and there is no record of my order on the site and no info on shipping... See more
Company replied
I placed my order recently and havent received confirmation about it shipping but they took my money. I will report this too bbb. Scam Please stop lying like my order will be delivered when I have sc... See more
Company replied
I placed a order on Match 19. The money that spent on this website isn’t worth the time you wait to receive the merchandise. I’ve contacted the chat CSR several times. Only to be told they have no inf... See more
Company replied
Company details
Written by the company
One stop wholesale sourcing various fashions from FashionTIY. Wholesale the latest high quality Clothing, Bags, beauty, jewelry, Accessories, Watches, Packaging, Displays, etc.
Contact info
2035 Sunset Lake Rd, Ste B2, 19702, Newark, United States
- 3025957556
- pro@fashiontiy.com
- www.fashiontiy.com
2.2
Poor
124 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Hey This Is Titiyuanna I’m confused…
Hey This Is Titiyuanna I’m confused because I have 2 orders with you all both over $400 n I still haven’t received a tracking number or a notification or anything how long does shipping normally takes
7 April 2021
Unprompted review
Reply from FashionTIY
The warehouse department reported that your two orders are being processed.
Affected by the recent backlog of orders, all new orders will be delivered to the logistics center for transportation within 8-12 working days after payment.
Since the quantity of products you purchase is relatively large, the warehouse department will divide you into multiple shipments for transportation. The tracking number of each Shipment will be automatically updated after the package is shipped, and will be delivered to you 3-6 days. You can view and track orders in the APP.
Thanks for understanding and waiting.
My order has been “preparing” since…
My order has been “preparing” since March 29th. Today, instead of saying “preparing”, it says “piece. I’m confused as to what that means. I haven’t received any notification about my order yet. Waiting patiently.
7 April 2021
Unprompted review
Reply from FashionTIY
Sorry for the inconvenience.
Due to the maintenance of the server by the technical department, an abnormal prompt was displayed.
At present, the system has been upgraded and will not affect the order in any way. Please do not worry.
I Ordered my items March 26th and it…
I Ordered my items March 26th and it still says preparing I can not get in contact with anyone. I JUST WANT MY ITEMS !! ISPENT OVER 300 iS THIS WEBSITE A SCAM ? I Put My Lil Trust Into Them now I Have People waiting on items that’s taking too long And I Also Did Priority Shipping.
6 April 2021
Unprompted review
Reply from FashionTIY
Sorry for the inconvenience.
We checked your name but did not find the corresponding account and order on our platform. Please tell us your order number via Online Chat in the FashionTIY app so that the warehouse department can check it for you.
Thanks for understanding and waiting.
Cheapest quality, looks nothing like the pictures
Not sure why this site has so many good reviews. Everything I got looked and felt CHEAP CHEAP CHEAP. There's no way I can put any of this in my shop. Wasted $600 on all this unusable product. Currently trying to get it returned and get a refund but who knows how difficult that will be. Might just have to sell them on Poshmark so I don't lose out on my investment.
6 April 2021
Unprompted review
Reply from FashionTIY
Sorry for the inconvenience.
Due to the high cost of international logistics and customs duties, the shipping cost of returns is often ten times or even dozens of times more expensive than the product itself, which is very uneconomical. Therefore, for products without quality problems, we do not provide return and exchange services and make a clear statement in the after-sales service policy.
The products you buy are currently hot-selling products in the European and American markets, but they may deviate from your store positioning. It is recommended that you carry out sales promotion at a price slightly higher than the purchase price, which will have a clear advantage in the local market.
Different prices correspond to different quality. If you have higher requirements for product quality, it is recommended that you choose higher-priced products on our platform.
Thanks for understanding.
I just ordered $400 worth of stuff
I just ordered $400 worth of stuff. I log onto the app and it says i have no order. What is going on. I pray my things arrive on time
6 April 2021
Unprompted review
Reply from FashionTIY
We checked your account and found that you have registered an account on our platform with Facebook. Please continue to use Facebook to log in to our website or APP to view and track orders.
Currently, your order is being processed. The tracking number will be automatically updated after the package is shipped, and the system will send you a notification email at the same time.
Thanks for understanding and waiting.
I have ordered from them twice before
I have ordered from them twice before, very small orders little to no problem... As soon as I spend $400 they are playing with my items. Ordered March 14 & I do have nothing first shipment weighs 5lbs can I ordered almost 100 items I’m sure that weighs well over that. I have been emailing and chatting constantly everyday and still nothing. I just want a full refund or atleast my items. DO NOT RECOMMEND for business owners needing items fast I will be using Alibaba or my other vendors only from now on. Ugh
5 April 2021
Unprompted review
Reply from FashionTIY
Sorry for keeping you waiting.
Your order is divided into two shipments and shipped via FedEx, the tracking numbers have updated. You can track the order in the FashionTIY app or FedEx's website.
FedEx reports that the packages are expected to be delivered to you around the end of this week.
Thanks for waiting.
Bought several pieces and paid for…
Bought several pieces and paid for “express” shipping. I finally got HALF of my order and the other half has no signs of being shipped. Should have been shipped together since it took so long for it to get to me. Horrible shipping dates. Ok quality clothes.
5 April 2021
Unprompted review
Reply from FashionTIY
Sorry for the inconvenience.
Because some products are temporarily out of stock and cannot be shipped, we have notified the warehouse department of priority to process the refund for you.
Affected by the recent surge in orders, the order processing time has been forced to extend, and the warehouse department is stepping up processing to ensure that all orders are shipped as soon as possible.
As our thanks, the warehouse department has issued a new free cash coupon for you.
Thanks for understanding and waiting.
I ordered on March 18,2021 it is now…
I ordered on March 18,2021 it is now March 30th i paid for priority shipping and still haven't received anything.
30 March 2021
Unprompted review
Reply from FashionTIY
Sorry for the inconvenience.
Your order has been delivered to the logistics center for transportation, and the package is expected to be delivered to you next week.
Due to the recent surge in order volume, the order processing time has been forced to extend, which does make you wait a little longer. The warehouse department is stepping up processing to ensure that all orders are shipped as soon as possible.
Thanks for understanding and waiting.
I have my order all picked out I just…
I have my order all picked out I just have to pay for it the shipping is a little high but my question is how do I know how much my duties and taxes are going to be I don't want to place my order and than get hit with another bill that I can't pay. Can you please help me thank you
27 March 2021
Unprompted review
Reply from FashionTIY
According to U.S. customs policy, there will be no customs duties to be paid for packages with a purchase amount of less than US$800, and all your expenses are the amount already paid.
Thank you.
I placed my order recently and havent…
I placed my order recently and havent received confirmation about it shipping but they took my money. I will report this too bbb. Scam
Please stop lying like my order will be delivered when I have screenshots were yall said its being refunded. After 2 weeks of waiting and taking my money. Very unprofessional and they dont even have a real customer service. Sad sad
26 March 2021
Unprompted review
Reply from FashionTIY
Sorry for the inconvenience.
Your order has been delivered to the logistics center for transportation, and the package is expected to be delivered to you next week.
Due to the recent surge in order volume, the order processing time has been forced to extend, which does make you wait a little longer. The warehouse department is stepping up processing to ensure that all orders are shipped as soon as possible.
Thanks for understanding and waiting.
READY TO RECIEVE IN MISSISSIPPI
I JUST ORDERED TWO DIFFERENT SHIPMENTS FROM THE WEBSITE. I PAID FOR PRIORITY SHIPPING WITH ONE AND REG SHIPPING FOR THE OTHER. AFTER READING A VIEW OTHER REVIEWS I'M HOPING MY PRODUCTS ARRIVE IN TIME ENOUGH TO SELL AT A POP-UP SHOP EVENT I HAVE SCHEDULED THIS APRIL. I'M SERIOUSLY CONCERNED ABOUT THE SHIPPING DATES, AND WHEN MY ITEMS WILL ACTUALLY SHIP OUT. IF THEY COULD ALSO CUT DOWN THOSE SHIPPING COSTS IT'LL BE THE PERFECT WHOLESALE STORE. THE SHIPPING FEES ARE DEFINITELY OUTRAGEOUS, BUT THE COST OF THE ITEMS IS WORTH IT. YOU'LL JUST HAVE TO PRICE YOUR ITEMS ACCORDINGLY TO MAKE UP FOR THE EXTRA FEES. (***Update***) I definitely received my priority items last week as promised. Waiting on my last package before I order again 🥰
19 March 2021
Unprompted review
Reply from FashionTIY
Thank you for your positive review.
Priority shipping will be delivered to you via DHL/UPS/FedEx. As a factory wholesale platform, all products are at the factory wholesale price. We cannot help customers bear all the shipping costs, and all shipping costs will be paid to the logistics provider. When the logistics provider adjusts the freight rate, we will adjust it at the same time.
Due to the current backlog of orders to a certain extent, order processing time was forced to extend to 8-10 working days. The warehouse department is stepping up processing to ensure that all orders can be shipped as soon as possible. It is expected that in mid-April, the order processing time will be restored to 2-6 working days.
Thanks for understanding and waiting.
FashionTIY to SA - DON'T DO IT, unless you enjoy waiting...
FashionTIY to SA, DON’T DO IT…
Starting your own business is stressful enough, but receiving service like this is not worth it…
I read everything on the website before placing the order, I contacted them, and all was well.
The first issue I have is the shipping costs, when you check out your cart, they don’t add the shipping fee to that total, so you think you are spending X, when you need to prepare yourself for actually spending Y. And why is that a problem? Well, the shipping to SA is more than the order itself, I only found that our after I have already authorized the payment… So, I thought, let’s see what happens… (to put it into perspective, order = R3500.00, shipping R4200.00 – yes, I almost had a heart attack, because I still need to pay my duties and taxes.)
Keep in mind you are also liable to pay SA duties and taxes, so really do the calculations before placing any orders with them… That' perfectly normal, but try to find out what the total will come to prior to shopping, even if you only get an estimation.
The delivery time according to their website is bull, according to their site my package is marked as a “Priority Package” that means it should arrive in less than 3 weeks. While everyone conveniently still blames COVID for everything, my package was paid on 12.02.2021, they stated that preparations will take place on 19.02.2021. I was okay with that, because that meant my order will still arrive on 12.03.2021.
Firstly they split my order into 2 packages (also not an issue) and on 10.03.2021, the status of both my packages changed to “shipped” and that they are waiting on the tracking number from the courier.
Package one: 18.03.2021, still waiting on my tracking number and when I asked what is happening, I was told “…items are in the process of preparation, quality control, packaging and will be delivered to the logistics company ASAP.” Meaning it has not even been shipped yet… yes, this is absolutely ridiculous.
Package two: 13.03.2021 it was collected by the courier only and I will receive it on 25.03.2021.
I know there is nothing I can do about it, but I have spent a ton of money to get my business started, yet I cannot make a turn over or purchase new stock because I haven’t been able to sell anything, because I don’t have the merchandise to do so…
So find an alternative supplier if you can! Or prepare yourself for a two – three month wait…
18 March 2021
Unprompted review
Reply from FashionTIY
Sorry for the bad experience.
The delay of the order is by no means our intention. We are also disappointed with the current situation.
Currently, your second package is waiting for delivery.
For other issues you mentioned, we will communicate with you through Online Chat and will strive to provide you with reasonable solutions to ensure that your interests are not lost, and help you expand into a larger market through our products and services.
Thank you.
I was looking into buying but thank god…
I was looking into buying but thank god I looked at the reviews. You can tell the company is writing their own reviews as it’s rated 5 star with all very similar wording, sentences and even on the same date or within a 3 day window frame. SCAM.
16 March 2021
Unprompted review
Reply from FashionTIY
Sorry for your review.
We did not find the account corresponding to your information on our platform. However, it is unacceptable to give us a negative review based on the reviews of other customers without having purchased the product.
What needs to be explained is that just like your negative comments, we have no right to restrict customers to make comments to us. This is your right and the right of our customers.
Looking forward to your objective review after purchasing our products, thank you.
The customer service is awesome.
13 March 2021
Unprompted review
There shipping is flat out ridiculous.
There shipping is flat out ridiculous.. Place my order February 18. Have not had any updates or communication from them. Package has showed ready to ship for a week now but has not went out. There customer service is a joke. Looks like I got burned out of 100 dollars..
6 March 2021
Unprompted review
Reply from FashionTIY
Sorry for the inconvenience.
The warehouse department reports that your order has been delivered to the logistics center for shipping, and the tracking number will be updated soon.
A large number of backlogs caused by the warehouse department and logistics company's annual leave in February caused shipping delays. The warehouse department is working overtime to process orders to ensure that all orders are shipped as soon as possible. After all the backlog orders are shipped, the normal processing time and shipping time will all be restored.
Thanks for understanding and waiting.
One of the worst experiences ever..
One of the worst experiences ever... First of all, all these reviews are fake, and all those youtube reviews are paid, so do not believe them. Quality is terrible, shipping time is unbelievable, I received my package after 3 months. When I called customer service to ask for a refund, because I ordered 12 different products and received only 10, they said that they will give me 20 dollars coupons, which I could use if I buy for more than 200 dollars. Awful
2 March 2021
Unprompted review
Reply from FashionTIY
Sorry for the inconvenience.
As far as we know, just like your comments to us, Trustpilot is an impartial review site and does not allow self-comment. We also have no right to interfere with the reviews of our customers.
Please tell us your order number, we will check the order record and provide you with a satisfactory answer. It should be noted that the current delivery time for priority transportation is 2-6 days, and the delivery time for standard transportation is 15-30 days.
Due to the large number of orders received every day, the inventory of all products changes dynamically. Some products are temporarily out of stock and cannot be shipped. In order to ensure that the interests of customers are not lost, the warehouse department will process refunds for unshipped products for customers during package transportation. If you have strict inventory requirements, it is recommended that you contact us via Online Chat in the FashionTIY app to confirm the inventory before paying for the order.
Thanks for understanding.
To be honest
To be honest, I'm really tired of the 'turtle speed' of the express here. but they completely changed that image. oh, if you are VIP membership then you can enjoy a lot of coupons as much as you can.
28 February 2021
Unprompted review
Wow after reading these low reviews im…
Wow after reading these low reviews im certainly taking my business somewhere that's reliable. Yes a business comes with ups and many challenges but not receiving packages, poor customer service and lack of communication is a definite no. So for this reason unfortunately i cannot conduct business with you and its a shame. I have seen great products to invest in.
22 February 2021
Unprompted review
Reply from FashionTIY
It is recommended that you make a more accurate and reasonable evaluation after the actual purchase on our platform, instead of making random comments. I believe you will change your opinion. Thank you.
When do you intend to send my order
When do you intend to send my order? I ordered on February 5 and i paid extra for fast shipping... I am very desappointed because on the one hand, I discovered AFTER paying my order that there was a preparation period of 2 weeks and even after these 2 weeks, it is still not sent. I wanted to order test samples but of course, I will not embark on a business with Fashiontiy ... Please give me a very quick feedback because I will open a Paypal dispute.
20 February 2021
Unprompted review
Reply from FashionTIY
Sorry for the inconvenience.
It needs to be explained that our warehouse department is in China, and all products will be shipped from China. Affected by the Chinese New Year holiday, the warehouse department and logistics company resumed work on the 19th. We made a statement in the holiday announcement.
All orders are currently being processed intensively and will be shipped one after another starting next week. Orders during the holidays will be processed with the highest priority, and the tracking number will be automatically updated after the package is shipped. As a thank you, the warehouse department will provide you with extra gifts in the package.
Thanks for waiting.
The Shipping System Is Very Confusing…
The Shipping System Is Very Confusing And The Tracking Information Needs To Be Updated As The Orders Move In Transit. I Had My Orders Split Up And I'm Waiting On The 2nd Order. At This Point...I Want A Refund On The 2nd Order. Every Time I Check On The 2nd Order It Says, "Check Your Internet Connection." Patiently Waiting!!!
31 January 2021
Unprompted review
Reply from FashionTIY
Sorry for the inconvenience.
All orders support online tracking. However, due to the relatively complicated process of international logistics, the information update of the logistics company sometimes lags behind. Please check again at an interval of one to two days.
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