Enstroga UK Reviews 

One of my reviews got deleted so I will try again. I have only JUST managed to (hopefully) get rid of this company after 2 years of battles with my bill.... they stated I owed them £1400 but when I challenged it, it kept coming down due to ‘admin error’ or ‘calculation error’.... my final bill came down to £330 but I still knew I didn’t owe it. They didn’t contact me for 9 months, due to an ombudsman complaint... and when they recontacted me threatening me with court and legal action, the very rude person on the phone in the COMPLAINTS DEPARTMENT told me to ‘go ahead and complain due to the fact it had been over 8 weeks to get anything sorted through ombudsman... so I started the complaint again, with extra evidence. I got a phone call asking if I didn’t go through with my complaint and took it down, they would take my bill down to £100. Absolute shambles of a company! If they say you owe this kind of money, please challenge it straight away!! It makes me sick the amount of people that would have paid the £1400 due to being scared with threats and legal action.

Enstroga were really helpful and understanding. Compared to other energy companies that I've used in the past they far exceeded my expectations.

Worst company I have ever dealt with and Ive never even signed up to them!

Since writing my previous reviews I have had numerous emails and letters stating I owe the company money. This company have never supplied me with energy and after sending a request to ombudsman for them to resolve the issue Enstroga sent me a good will gesture.

Why they are still trying to scam money from me I will never know. I now have to wait 8 weeks until I can raise this is ombudsman again.

Its been over a year of this company contacting me for money that I do not owe them. Its borderline harassment.

This company is simply awful. There account management leaves more than a lot to be desired and then when you try to engage they couldn't be less helpful.

I ended up on trying to close my account with a £1000 bill?

I had submitted meter readings and saw extra money going out of my account but they stated that I had entered readings with too many digits and so were invalid, the extra costs were them estimating I was using more electricity and instead of contact your and negotiating increases in payments they just take extra money in lump sums making accounting difficult. In effect they said I had gone 18 months with no readings? When I asked how I could enter readings with too many numbers when there website requires individual numbers in a series of boxes that correlate exactly with my meter they could not answer.

Long story short they issued a Court summons and I ended up paying in full to avoid the small claims Court but including costs for making the Court claim in the first place as I did in fact owe the money, it simply should never have got anywhere near that with adequate account management.

Now, 6 months later they have sent me an arrears email telling me I owe 50 quid Court fees despite having already paid them and already receiving a receipt for that payment.

Believe the negative feed back here and go nowhere near them.

Habib has been very professional and helpful! Glad to be one of your customers

Definitely a scam, I was billed for a tenant that I didn't even know before I moved in, I had to pay 6 months of energy supply because thats the only way I could get electricity to my house (I had to comply as I needed electric for my then 1 year old)
I had no issues for about a year other than them drilling me that I needed to pay 160 to get me back on track, I'm mentally ill and need help with phonecalls and they was extremely rude to my then mental health worker. Fast forward to Feb of this year and I finally made the switch because I couldn't take it. I received a final bill that they just took without sending me an email until after, and I thought well maybe I'm finally done with them then and left it. Fast forward to yesterday, I'm being told I need to pay 202 pounds and after an hour on the phone with 2 people that treated me like an idiot and getting me angry they've told me I must pay it either way because thats my bill from the tariff that I have proof tells me wont change and that stopped end of Feb. Avoid these guys, run. I've sent an email after being told to do so with screenshots, just waiting on a reply, but this is still scam behaviour.

Absolute nightmare.
Switched to Enstroga, they took my payments then a month later told me I hadn't switched, so I cancelled my payments. They then send me bills and when I questioned this I got no response.
Fast forward to now and I've been sent court documents out of the blue, the document says I got sent a 'letter before action' which I've never seen, and when you email them to ask for info about it you don't receive a response.
Genuinely don't know how this company are still running.

Update: Got told they'd contact me, received an email which I replied to. They've since sent the exact same unhelpful email a further two times and haven't replied to what I've actually said.

The good reviews must be fake. Enstroga have been nothing but an absolute nightmare and engage in what can only be described as fraudulent behaviour. When we initially moved in to our property the previous tenant had been with Enstroga, we have been trying to leave them for two years since. We paid up our bill and was informed our account would be closed. A month later we receive a £50 final balance, which we didn't understand and were informed that our "move in readings had been changed" after some argument we caved, just to be rid of this terrible company... only to receive another final bill, then another final bill, and a third final bill... all because "our move in readings had changed"... how on earth can this happen if it is anything but fraud? When painted in to a corner customer service say they will call you back and never do. I see they are commenting on negative trust pilot reviews that they will look in to the situation. This is a guise to look like a responsible company, which they are not. I can only think the five star reviews are fake. I see that Enstroga have purposefully negatively impacted customers credit ratings and sent their wrongfully charged bills to debt relief companies. Please do not use this company. They are unhelpful frauds and I hope all of these complaints to the ombudsman mean we see the downfall of this wretched company. I wouldn't even give them one star.

Very helpful on the phone and assuming they deliver on sorting out access to the portal I will be very pleased
One slight criticism is the options menu at the start before I spoke to someone
I had to use loudspeaker as it wasn’t clear and just to be picky we had blackouts in the war- it’s now just a power cut or power outage
Update- I was able to access my account within a couple of hours. Thank you

Enstroga were able to help with my issues, promptly and politely.

Awful company, had nothing but grief. Over charged me to the tune of £800, refused to let me leave saying I still owed them money and tied me into a new unwanted contract. Took forever to pay my overdue money back and are now threatening to take me to court to pay a £35 admin fee! Atrocious.

I switched to Enstroga a couple of years ago and haven’t looked back since. It’s been much cheaper than previous providers and the customer service is excellent.

In brief (left out personal details):

Enstroga finished supplying my energy during September 2019. I had a problem from day one, it just kept escalating, the meter reading for gas should read 1,700 not 14,000.

I provided Enstroga with the correct meter readings. They ignored the correct meter readings provided by me. I contacted CAB (EHU), they managed to get Enstroga to correct the meter readings.

Then Enstroga just changed the readings back, so once again the meter readings were incorrect, so back to square one. I managed to get Enstroga to correct the meter readings.I spent a 'ridiculous' amount of time trying to sort this out, which caused me anxiety and stress adding to my numerous existing health conditions.

The Services Ombudsman 'upheld' my complaint in April 2020.

I've now received three emails (threatening to do this, do that), nothing from Enstroga for almost 12 months.

I have already emailed Enstroga with a response. I look forward to hearing from them.

Update:

I’ve offered to make a payment to Enstroga to resolve the matter. The Ombudsman upheld my complaint against Enstroga, the Ombudsman awarded compensation, but that didn't reflect the customer service failures and stress / anxiety caused to me. I requested an Appeal, which the Ombudsman agreed to in July 2020. Enstroga keeps ignoring my emails.

I’ve raised a complaint with Enstroga regarding the three 'misleading' emails recently sent to me,

1) Enstroga sent an email dated 6th April 2021 stating the following:

'Payments are considered until close of business: 03 April 2021.'

2) Enstroga sent an email dated 13th April 2021 stating the following:

'Payments are considered until close of business: 10 April 2021.'

3) Enstroga sent an email dated 20th April 2021 stating the following:

'Payments are considered until close of business: 17 April 2021.'

I look forward to hearing from them.

After months of hassle, I got my account closed with them in October 2020. Received a letter from them 12th April 2021 saying my account is in negative balance by £209 (even though I had paid everything off before my account was closed). I had to send them an email to say I will not be paying a single penny as they should not have continued supplying to my home - I didn’t even want to be with them in the first place but unfortunately the previous tenants were customers and Enstroga made it VERY difficult for me to pay my bills and close my account. Scam company.

Hi
Always found them to be really helpful and will always offer and explain the best deal available but, as a customer you must phone them to get the best information.

Appalling company.
Moved into a house with them as dual-fuel supplier and they blocked every attempt to switch away trying to insist I setup an account with direct debit. In the end had to get the CAB involved and that fantastic team managed to sort it. Roll forward 18 months and they now send me a demand for payment with threats of debt-collectors - even though they never sent me a bill/invoice, and even though utilities are not allowed to back-bill more than 18 months.

A payment plan was set up on my account and I kept receiving chaser emails even after the payment plan was in place, I emailed a number of times asking them to note the agreement with the details of the plan however this did not happen until a formal complaint was made and then advised they had done all they could do, not even an apology for the constant harassment! Never use them!!

I’ve recently moved house and brought Enstroga with me to supply my new property. After a few emails and a couple of phone calls from a very helpful gentleman I am now set up and running at my new property. Enstroga offer great deals on energy pricing and have signed me up for a better deal with my move of house.

For THREE YEARS Enstroga have been alternating between doing nothing and threatening myself and, when I have not been at home, threatening my wofe and even my teenage son with disconnection. They are in theory my supplier (according to them) but God knows how they come to be so because neither myself or my wife have EVER agreed to them being so.

I note that once gain they resort to censoring other peoples comments on this forum. Enstroga do this so the negative reviws disappear for a period of time and when they reappear it is well down the list.

The last such review from Brian Millo (see below and whch Enstroga have had taken down) I read before it was removed. Basically it was spot on - Enstroga are a bunch of crooks, verminously dishonest and utterly unfit to trade in the UK. That's probably why at their so called address in Nottingham there is not one single person who admits to being an Enstroga employee - It is actually an accountants office who are clearly just an address from which Enstroga pretend to operate.

I mentioned Trustpilot to Enstroga when I last spoke to them and they INSTANTLY offered me £35 off my bill if I agreeed to post a positive view rather than a negative one. I wonder how many other "excellent" reviws on this site are where Enstroga bribe customers to lie about their experience.

Utter, total scum. Don't deal with them, cancel your direct debits, put this vermin out of business.

On arriving at our new home we contacted Enstroga (the previous owner’s supplier) to confirm we’d be using a different supplier and asking them to send a bill for the three days’ supply between our arrival and connection to a new supplier.

Enstroga purloined our contact details from my wife under the guise of generating a bill for the three days’ supply, but are yet to send a bill and just try to badger us to sign up as customers.

Price-wise they’re not competitive and their manifest disregard for the legitimate interest condition of the GDPR should be a massive red flag to any prospective customers.

Perhaps someone from Enstroga will see this and ask for a customer number to give the impression of proactivity but to save them the bother we’re not customers, never have been and never will be. But if there’s a company I’d never want to share my details with, it’s Enstroga.

***Update***

Enstroga flagged this review to Trustpilot claiming it’s not authentic; a claim which is, of course, nonsense. I’ve sent Trustpilot some of the correspondence Enstroga have sent us. Dodgy, dodgy charlatans. Avoid

I’d suggest if anyone wants to review these crooks they provide their customer number direct to Trustpilot to avoid the obvious dangers of engaging with Enstroga