Conveyancing Direct Property Lawyers Reviews 795

TrustScore 4 out of 5

4.2

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and understanding approach. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience, particularly impressed with quick response times and smooth processes. However, some customers also noted issues with communication, mentioning difficulties in reaching the company by phone and a lack of responsiveness to emails. A few other people also experienced delays in the process, leading to missed deadlines and a prolonged experience.

What people talk about most

Staff

Clients share positive opinions on staff. Many reviewers praise the professionalism, efficiency, and... See more

Service

Users describe positive interactions with service. Many customers praise the professionalism, efficiency, and... See more

Response time

Consumers have mixed experiences with response times. Many customers praise the prompt and efficient service,... See more

Customer service

Reviewers mention positive feedback about customer service. Many customers praise the helpfulness,... See more

Customer communications

Customers consistently note ambiguous experiences with contact. While some reviewers praise the ease of... See more

Based on these reviews

Rated 4 out of 5 stars

My solicitor Lisa H was very helpful and friendly. As this was a very fast sale process, she ensured everything was done swiftly and all the checks and right questions were asked and actioned in a tim... See more

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Rated 4 out of 5 stars

We moved back in August after having a house sale fall through in February. Harry Haddock dealt with us and it was a stressful period apart from one hiccup with our land registry we had no issues and... See more

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Rated 5 out of 5 stars

First time with a conveyancer, probate sale that fell through once because of the buyer, and re-advertising the property. I was kept fully informed with regular contact via phone, text or email. Clair... See more

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Rated 5 out of 5 stars

Claudia Bediako has been fantastic with our house buying experience. Informative and talked us through the processes as we are first time buyers.Claudia always responded quickly to enquiries. Claudia... See more

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Rated 1 out of 5 stars

They did a buy to let purchase for me on a property which cost £93k. Headline fee was good but their fees were eye watering by the time all other fees were added in, but to let fee, lease holders fee,... See more

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Rated 1 out of 5 stars

Terrible solicitor... I am working with them right now and it feels like they're purposely delaying every step of the process... incredibly frustrating... missing every single deadline.... work that s... See more

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Rated 5 out of 5 stars

The senior solicitor Lisa H was softly spoken, and friendly. She kept me updated and answered all my emails promptly. Lisa made the process much easier and explained things really well. The online pr... See more

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Rated 5 out of 5 stars

Tom was very efficient. He was always quick with replies and kept us updated on each step of the process. We never had to chase him up to ask how things were going or check the work had been done. Thi... See more

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Rated 1 out of 5 stars

I was introduced to this firm via my estate agents and rushed into paying the upfront fee. After speaking to my partner, we decided to cancel the contract as we had a 14 Day cool down period and also... See more

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Rated 5 out of 5 stars

Introduced via the estate agents I was buying from, and prices were more or less the same as another firm I priced. I was assigned Tom McLaren-Robert’s. Hands-down, one of the most supportive and prof... See more

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Rated 5 out of 5 stars

Recently moved into our first home and Jessica Hayward @ Conveyancing Direct has been absolutely brilliant! Quick responses, phone calls to explain everything in detail (when I’ve been confused).... See more

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Rated 5 out of 5 stars

We've had Christian Petersen dealing with buying process from start to finish and he has been absolutely amazing. Can’t thank him enough for all his help and support and making the process so smooth.... See more

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Rated 5 out of 5 stars

Emma was very professional and helpful. No query was ever too much bother and towards the completion date when things got a bit frantic we felt that Emma was supportive and understanding. We truste... See more

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Rated 5 out of 5 stars

Cerys Donaldson handled our remortgage and was very helpful and efficient both by email and on the phone. Proving our identity was a little frustrating - the Credas app. photo 'window' shows more than... See more

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Rated 5 out of 5 stars

Our experience with this company has been absolutely exceptional. Zara has been the best solicitor we have ever had. Very prompt and efficient with replying to any queries. Everything has been as smoo... See more

Rated 2 out of 5 stars

Property lawyer decided that once I had completed to completely ghost me, despite me reaching out to let them know that they'd missed some important details on the paperwork. It's been over a year sin... See more

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Rated 5 out of 5 stars

I recently exchanged my property and Mr Kyle Parsons handled my case throughout the sale. I had a very good experience with him. He was totally supportive and always available to discuss the matters a... See more

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Rated 5 out of 5 stars

After using a different lawyer with a poor experience we moved to Christian. He dealt with all the issues promptly, including some missed earlier, he kept us fully informed, chasing where appropriat... See more

Rated 5 out of 5 stars

Dominique acted for us for our purchase of our new home. She was absolutely great throughout the whole process. Always kept us up to date and ensured she was proactive in chasing things up. I only wi... See more

Rated 5 out of 5 stars

I engage Gulcan Thomas, offie add St Leonards on Sea, East Sussex, as my Solicitors. Being a buyer, buyer, I asked her too many questions and I raised many queries in the process. She responded very p... See more

Rated 5 out of 5 stars

We used Conveyancing Direct for my Sale and my Purchase as they were recommended by our Estate Agent. Kyle Starr was allocated to both sale and purchase. Although my purchase has not been straight fo... See more

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Rated 5 out of 5 stars

I had Emily Briers as my conveyancer and she has been absolutely brilliant. She worked efficiently and took the time to explain each step of the process in detail. I was a first-time buyer with no cha... See more

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Rated 1 out of 5 stars

So slow we lost our buyer. After over 180 days of waiting for CDPLL to process the sale of our chain free home our buyer finally pulled out and I don't blame them. CDPLL do nothing, you have to chase... See more

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Rated 5 out of 5 stars

I had remorgaged by property, my case handler was faye Spring, my completion day was today, but i like to thank Faye for her dedication, profestionlaism and promt response to all my emails. I didnt ha... See more

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Rated 5 out of 5 stars

This is the best conveyancing firm I have come across in 40 years of buying & selling home, including B2L's. The person we dealt with was Cerys Donaldson, who is: - professional - knowledgeable... See more

Rated 5 out of 5 stars

Callum Dunscombe dealt with our re mortgage quickly and efficiently and when ever we phoned with queries they were dealt with immediately. Would be happily to use this team again . Rogers Family... See more

Rated 5 out of 5 stars

Dominique Farauanu dealt with both my sale & our purchase. Although the process took longer than originally anticipated, she kept us fully updated, and advised us as to why. She was very quick in ret... See more

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Rated 5 out of 5 stars

Today I exchanged with the help from Jan Bennett. Jan was amazing from the start, she was absolutely amazing, keeping me informed all the way through but not only that she went above and beyond to ru... See more

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Rated 5 out of 5 stars

Conveyancing Direct dealt with our remortgage and we were very impressed with their service. We had been told that the process could be quite slow which was a bit of a concern but, in reality, they de... See more

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Rated 1 out of 5 stars

I cannot emphasise enough to anyone thinking of using Conveyancing Direct to think again. Absolutely dreadful service from start to finish. Unfortunately the people at the bottom of our chain chose to... See more

Rated 5 out of 5 stars

I found CDPL very professional. They responded quickly to emails / questions I had. The whole process of remortgaging my house was very smooth and quick, despite a historic problem caused by the previ... See more

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Rated 5 out of 5 stars

Being a first time buyer was stressful but Oliva ensured all question where answered keeping me in the loop during each process , Oliva ensured everything was handled with care and patience. Amazing i... See more

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Rated 5 out of 5 stars

Dominique Farauanu was fantastic in handling everything for us. Extremely prompt and responded quickly and fully to all our questions. Made the whole process simple and as stress free as it could be.... See more

Rated 4 out of 5 stars

We were first time buyers and Jess Day was very professional and patient with us. She explained all the details we needed to know, answered our questions promptly and guided us throughout the process.... See more

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Rated 5 out of 5 stars

I've used a number of different conveyancing firms over the years and this has by far been the best experience. Big thank you to Emily Briers who was really great throughout. My case went on for a ver... See more

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Rated 5 out of 5 stars

We couldn’t recommend Claire enough, her service & professionalism she delivered was amazing. Claire was thorough with explanations and next steps, so quick & efficient which gave us complete confide... See more

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Rated 5 out of 5 stars

I have recently had cause to deal with Miss Claudia Bediako when she acted on my behalf in the the disposal of a BTL property I held. The process was lengthy with one or two ups and downs. I found her... See more

Rated 5 out of 5 stars

I used CDL to sell my property. The solicitor that acted on my behalf was Dominique Farauanu. Well what can I say ! Dominique was the ultimate professional, she was always responsive to emails and... See more

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Rated 1 out of 5 stars

I was talked into spending an extra £500 on this so‑called “service provider” by my estate agents, instead of using the perfectly competent online option I’d already found. In hindsight, I’d hav... See more

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Rated 2 out of 5 stars

My sale took 8 Months. These conveyancers in my experience only push paperwork around. They do not interpret and give you advice. They also do not chase up enquiries, they just email and await and ans... See more

Rated 5 out of 5 stars

I'm sad to see the negative reviews here.. this wasn't my experience at all.. This company is very efficient and I wouldn't hesitate to recommend. I have just used them to sell my house. Almost a... See more

Company replied

Rated 5 out of 5 stars

Thank you Maria Marcos, a positive experience and an incredible service provided during both the sale of our previous home and the purchase of our new home. Maria was very professional, efficient, k... See more

Rated 5 out of 5 stars

We recently moved from Eastbourne to Oakham, Callum and his colleagues did a great job dealing with both our sale and purchase. Callum was very professional, friendly and informative the whole way thr... See more

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Rated 5 out of 5 stars

I needed to buy a house quickly as my housing situation became very difficult, and Conveyancing Direct made the whole process as smooth and stress-free as possible. I managed to complete the purchas... See more

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Rated 1 out of 5 stars

This company was recommended to me by W H Brown estate agents for my house purchase. My experience of them was just appalling from start to finish. I actually pulled out of the purchase on the day... See more

Rated 5 out of 5 stars

I had an excellent experience with my conveyancing solicitor during my recent property purchase. From start to finish, they were professional, responsive, and clear in their communication. They use th... See more

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Rated 5 out of 5 stars

Jazmin was extremely helpful and very quick to respond to every communication we sent in. Due to her fast work we were able to complete on our remortgage very swiftly and we are very happy with the se... See more

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Rated 5 out of 5 stars

Very happy with the service received from this company. The online portal is very straightforward and Ollie was always very easy to reach by phone or email. Would recommend.

Company replied


Company details

  1. Lawyer

Information provided by various external sources

Conveyancing Direct Property Lawyers have provided expert legal services to the residential property market since 1992. Trading within a competitive volume market the firm has seen significant growth in recent years. We pride ourselves on a personal service which exploits the latest innovations in electronic communications, the firm is strongly committed to speeding up the conveyancing process through investment in technology and an extensive, customer focused staff training programme. Conveyancing Direct seek to facilitate property sales and purchases with the provision of a professional service which recognises that moving home can be a confusing and stressful event that should be as transparent and brief as possible.


Contact info

4.2

Great

TrustScore 4 out of 5

795 reviews

5-star
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1-star

Replied to 51% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Excellent Service

We have got such a great service through Conveyancing Direct. We got the keys of the property. The case was dealt through Sian Ferris and we were very happy with the service.

Everything was explained very nicely and clearly. I would definitely recommend Sian Ferris and Conveyancing Direct team.

22 March 2026
Unprompted review
Rated 5 out of 5 stars

Very efficient and quick and detailed…

Very efficient and quick and detailed communication throughout remortgage process. Thankyou

17 March 2026
Unprompted review
Conveyancing Direct Property Lawyers logo

Reply from Conveyancing Direct Property Lawyers

We really appreciate your feedback and are so pleased we could support you through your transaction.

Rated 5 out of 5 stars

Kelly is a star

Having used Conveyancing Direct for the sale of my late mother's house in the past , I was impressed with Kelly's communication and service.
We again instructed Kelly for the sale and purchase of our most recent property,
Despite the whole process taking longer than expected , due to deeds of variation and management companies, I can again say we received excellent service from Kelly.
The actual day of completion went without issues and monies were all transferred quickly.
Thanks Kelly for all your hard work and we wish you all the best .

27 February 2026
Unprompted review
Conveyancing Direct Property Lawyers logo

Reply from Conveyancing Direct Property Lawyers

Thank you so much for your kind words! We really appreciate you taking the time to share your positive experience with us. Your comments mean a lot to us, and we’re delighted to have helped you smoothly through your sale

Rated 5 out of 5 stars

Can’t thank Emily enough for her hard…

Can’t thank Emily enough for her hard work and effort with the sale of our property after picking this up in short notice. Communication was great & clear throughout and went the extra mile in helping & explaining to us everything that needed to be done.

16 March 2026
Unprompted review
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Reply from Conveyancing Direct Property Lawyers

We’re so pleased you found our communication clear and helpful – thank you for sharing!

Rated 5 out of 5 stars

Zara and team look after me through the…

Zara and team look after me through the sale of my property.

Couldn’t have asked for better service , Zara was amazing throughout and when Zara was OOO on annual leave her colleagues Stephanie and Richard had a full handover and was completely up to speed with the file.

Great level of customer service from everyone at the team.

17 March 2026
Unprompted review
Conveyancing Direct Property Lawyers logo

Reply from Conveyancing Direct Property Lawyers

Thank you for your lovely review! We’re so happy to know you felt supported throughout your conveyancing process by both Zara and the rest of the team

Rated 5 out of 5 stars

Vey efficient

I find Bryony at Conveyancing Direct very efficient, and was charming to communicate with. Everything was straightforward and on time. Thank you for your help.

13 March 2026
Unprompted review
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Reply from Conveyancing Direct Property Lawyers

Thanks so much for your review! We’re glad you were happy with our service.

Rated 1 out of 5 stars

They did a buy to let purchase for me…

They did a buy to let purchase for me on a property which cost £93k. Headline fee was good but their fees were eye watering by the time all other fees were added in, but to let fee, lease holders fee, lender fee. They were also incredibly picky and had no interest in doing things quickly. There are far better cheaper, faster, less sneaky solicitors out there

12 August 2025
Unprompted review
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Reply from Conveyancing Direct Property Lawyers

We’re sorry to hear you were disappointed. If you would like to contact us directly we will happily look into this for you.

Rated 1 out of 5 stars

The Unfortunate Experience of Direct Conveyancing

We had the unfortunate experience of Conveyancing Direct (represented by Kyle Starr) being instructed by our buyers for the conveyancing of their purchase of our property.

During completion day, we discovered that Conveyancing Direct/Kyle were completely unprepared with the mortgage funds for our buyers still needing to be applied/re-applied for. This caused a significant delay in the chain (bearing in mind that their purchase was the first link in the chain), resulting in massive delays for the whole chain. The funds were not available to be sent to our solicitor until very late in the working day. When the funds were eventually received by our solicitor, this was past 3pm and as a result, the sellers of our new property refused to complete that day - citing difficulties with banks being able to process the funds after this time.

This left us in a situation where we were effectively homeless, as we had completed on our property, but could not purchase the new property. In turn, we incurred significant financial pain in having to get our moving company to store our goods, as well as the fee for redelivery. In addition, we incurred incidental costs for a hotel, food, fuel, & other basic toiletries; on top of the significant stress that was put on us. We imagine the other parties in the chain also suffered the same financial difficulties and stresses.

We are staggered by the incompetence of this firm & its representative(s), who evidently put little care or attention into their job.

By contrast, our conveyancer had everything in order in advance of completion day, allowing our purchase to go through in good time when we were able to do so, so we know it is possible. We just wish the same was afforded to our buyers, avoiding the significant cost & stress we incurred, as a direct result of your seeming ineptitude.

I cannot recommend this firm, to say the least.

9 March 2026
Unprompted review
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Reply from Conveyancing Direct Property Lawyers

Thank you for sharing your experience and whilst I am disappointed to read your comments, as you are not our client we are not able to share the detail of the hard work being undertaken in the background to progress matters whilst also protecting our own client.

Rated 5 out of 5 stars

Great team

Great team. Very responsive and got the job done quick for me.

9 March 2026
Unprompted review
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Reply from Conveyancing Direct Property Lawyers

Your positive feedback means a lot to our team. Thank you for trusting us with your move.

Rated 2 out of 5 stars

My sale took 8 Months

My sale took 8 Months. These conveyancers in my experience only push paperwork around. They do not interpret and give you advice. They also do not chase up enquiries, they just email and await and answer. I found that I had to do all the chasing and sort out any issues myself. I certainly wont use them again.

7 March 2026
Unprompted review
Rated 5 out of 5 stars

This was the best service I have had on…

This was the best service I have had on a house transaction so far. Olivia handled this case extremely well, very responsive and always available. Thank you for all your time and effort!

6 March 2026
Unprompted review
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Reply from Conveyancing Direct Property Lawyers

We’re thrilled to hear your conveyancing went well. Thank you for choosing us!

Rated 5 out of 5 stars

Welsh Wonder!

Wow! Thanks to my Senior Lawyer Jess Day my super complicated House & Sale Purchase turned out perfect for me.
Jess was on the ball & could answer all my daft & dopey questions. Always, available & reassuring she made a stressful purchase bearable.
Would highly recommend Jess for your Conveyancing needs.
Super pleased Thanks Jess & your team (who were very helpful too!)
Colin

13 February 2026
Unprompted review
Conveyancing Direct Property Lawyers logo

Reply from Conveyancing Direct Property Lawyers

It’s fantastic to hear Jess provided such great service. Thanks for choosing us for your conveyancing and fro providing your feedback.

Rated 5 out of 5 stars

Kept me informed and up to date the…

Kept me informed and up to date the whole way through, well organised helpful and concise even when up against difficulties.

Claudia Bediako handled all aspects of my case brilliantly and professionally

2 September 2025
Unprompted review
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Reply from Conveyancing Direct Property Lawyers

Thank you for highlighting Claudia’s work. It’s always rewarding to see individual team members acknowledged for their dedication and professionalism.

Rated 5 out of 5 stars

Great service from Emma Apandy.

Great service from Emma Apandy.
Emma was kind, patient, and always clear in her communication. She was a real support throughout the process, and I’m very grateful for her help. I would happily recommend her.

27 February 2026
Unprompted review
Conveyancing Direct Property Lawyers logo

Reply from Conveyancing Direct Property Lawyers

We’re thrilled you felt well supported by Emma. Your feedback really means a lot to us.

Rated 5 out of 5 stars

This was my first time buying a house

This was my first time buying a house, so knew nothing really. Emily Briers was fantastic from start to finish. Kept me updated all the way, she was friendly and helpful and explained everything to me, in simple terms. Couldn't of asked for a better person to help me buy my first home. Thank you!

20 February 2026
Unprompted review
Conveyancing Direct Property Lawyers logo

Reply from Conveyancing Direct Property Lawyers

Thank you for your feedback and for mentioning Emily. We’re pleased to hear they provided such a positive experience and we’ll be sure to pass on your kind comments.

Rated 1 out of 5 stars

Choose them if you want the worst experience

The seller of my property appointed solicitor from this company which is the major reason of unnecessary delay in our transaction. They have been unresponsive and very unprofessional, giving delayed responses to enquiries that are full of careless mistakes and lots of missing documents. Despite repeatedly communicating the need to speed up the process because I am under constrain to move out, the solicitor took the time off without letting us know and appointing someone else to handle the work. Later they only replied they were too busy so they would not have time to take care of this transaction - as if it isn’t part of their job!? There has been no promising timeline or transparency in their work process, instead it was only indefinite delay. It was such a huge contrast in professionalism when my solicitor from Spencer West provides frequent updates, always responds within few hours and tried her best to speed up the process. It causes me a lot of stress and extra expenditure to sort out accommodation before I can move in. Honestly don’t waste a single penny and time to these people who not only get paid well to slack, but cause troubles and frustration in people’s lives. Sam Freeman and your team if you have the time to see this, get back to us and be ashamed of your underperformance which is actually doing harm to people’s lives.

25 February 2026
Unprompted review
Conveyancing Direct Property Lawyers logo

Reply from Conveyancing Direct Property Lawyers

Whilst we are sorry to read your comments, it is disappointing to see these comments when you are not our client and as such are unaware of what is going on in the background.

Conveyancing can be a lengthy process but as we are unable to update you directly as we have a duty of confidentiality to our own client, you would be unaware of the hard work being undertaken to progress the transaction.

Rated 1 out of 5 stars

Incapable of doing the simplest of…

Incapable of doing the simplest of things and keeping the client updated makes them totally unfit for purpose.

25 February 2026
Unprompted review
Conveyancing Direct Property Lawyers logo

Reply from Conveyancing Direct Property Lawyers

We’re keen to understand what went wrong and see if we can address your concerns. Please feel free to contact us directly so we can investigate.

Rated 5 out of 5 stars

Had a great experience with Connie from…

Had a great experience with Connie from Conveyancing Direct managing the sale of my property in Oxford. Friendly and professional from start to finish. In the end, everything went through a lightening speed. Couldn't be happier! Thank you.

25 February 2026
Unprompted review
Conveyancing Direct Property Lawyers logo

Reply from Conveyancing Direct Property Lawyers

It’s wonderful to hear Connie made the process so smooth for you – we’ll be sure to pass on your comments.

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