My solicitor Lisa H was very helpful and friendly. As this was a very fast sale process, she ensured everything was done swiftly and all the checks and right questions were asked and actioned in a tim... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Based on reviews, created with AI
Conveyancing Direct Property Lawyers have provided expert legal services to the residential property market since 1992. Trading within a competitive volume market the firm has seen significant growth in recent years. We pride ourselves on a personal service which exploits the latest innovations in electronic communications, the firm is strongly committed to speeding up the conveyancing process through investment in technology and an extensive, customer focused staff training programme. Conveyancing Direct seek to facilitate property sales and purchases with the provision of a professional service which recognises that moving home can be a confusing and stressful event that should be as transparent and brief as possible.
Windmill Road, TN38 9BY, Hastings, United Kingdom
Replied to 51% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
We have got such a great service through Conveyancing Direct. We got the keys of the property. The case was dealt through Sian Ferris and we were very happy with the service.
Everything was explained very nicely and clearly. I would definitely recommend Sian Ferris and Conveyancing Direct team.
Kyle Parsons was our solicitor and he kept in contact on progress or lack of it and offered plenty of advice to take us through the selling and buying legal process.
Very efficient and quick and detailed communication throughout remortgage process. Thankyou

Reply from Conveyancing Direct Property Lawyers
Having used Conveyancing Direct for the sale of my late mother's house in the past , I was impressed with Kelly's communication and service.
We again instructed Kelly for the sale and purchase of our most recent property,
Despite the whole process taking longer than expected , due to deeds of variation and management companies, I can again say we received excellent service from Kelly.
The actual day of completion went without issues and monies were all transferred quickly.
Thanks Kelly for all your hard work and we wish you all the best .

Reply from Conveyancing Direct Property Lawyers
Can’t thank Emily enough for her hard work and effort with the sale of our property after picking this up in short notice. Communication was great & clear throughout and went the extra mile in helping & explaining to us everything that needed to be done.

Reply from Conveyancing Direct Property Lawyers
Zara and team look after me through the sale of my property.
Couldn’t have asked for better service , Zara was amazing throughout and when Zara was OOO on annual leave her colleagues Stephanie and Richard had a full handover and was completely up to speed with the file.
Great level of customer service from everyone at the team.

Reply from Conveyancing Direct Property Lawyers
I find Bryony at Conveyancing Direct very efficient, and was charming to communicate with. Everything was straightforward and on time. Thank you for your help.

Reply from Conveyancing Direct Property Lawyers
They did a buy to let purchase for me on a property which cost £93k. Headline fee was good but their fees were eye watering by the time all other fees were added in, but to let fee, lease holders fee, lender fee. They were also incredibly picky and had no interest in doing things quickly. There are far better cheaper, faster, less sneaky solicitors out there

Reply from Conveyancing Direct Property Lawyers
We had the unfortunate experience of Conveyancing Direct (represented by Kyle Starr) being instructed by our buyers for the conveyancing of their purchase of our property.
During completion day, we discovered that Conveyancing Direct/Kyle were completely unprepared with the mortgage funds for our buyers still needing to be applied/re-applied for. This caused a significant delay in the chain (bearing in mind that their purchase was the first link in the chain), resulting in massive delays for the whole chain. The funds were not available to be sent to our solicitor until very late in the working day. When the funds were eventually received by our solicitor, this was past 3pm and as a result, the sellers of our new property refused to complete that day - citing difficulties with banks being able to process the funds after this time.
This left us in a situation where we were effectively homeless, as we had completed on our property, but could not purchase the new property. In turn, we incurred significant financial pain in having to get our moving company to store our goods, as well as the fee for redelivery. In addition, we incurred incidental costs for a hotel, food, fuel, & other basic toiletries; on top of the significant stress that was put on us. We imagine the other parties in the chain also suffered the same financial difficulties and stresses.
We are staggered by the incompetence of this firm & its representative(s), who evidently put little care or attention into their job.
By contrast, our conveyancer had everything in order in advance of completion day, allowing our purchase to go through in good time when we were able to do so, so we know it is possible. We just wish the same was afforded to our buyers, avoiding the significant cost & stress we incurred, as a direct result of your seeming ineptitude.
I cannot recommend this firm, to say the least.

Reply from Conveyancing Direct Property Lawyers
Great team. Very responsive and got the job done quick for me.

Reply from Conveyancing Direct Property Lawyers
My sale took 8 Months. These conveyancers in my experience only push paperwork around. They do not interpret and give you advice. They also do not chase up enquiries, they just email and await and answer. I found that I had to do all the chasing and sort out any issues myself. I certainly wont use them again.
This was the best service I have had on a house transaction so far. Olivia handled this case extremely well, very responsive and always available. Thank you for all your time and effort!

Reply from Conveyancing Direct Property Lawyers
Wow! Thanks to my Senior Lawyer Jess Day my super complicated House & Sale Purchase turned out perfect for me.
Jess was on the ball & could answer all my daft & dopey questions. Always, available & reassuring she made a stressful purchase bearable.
Would highly recommend Jess for your Conveyancing needs.
Super pleased Thanks Jess & your team (who were very helpful too!)
Colin

Reply from Conveyancing Direct Property Lawyers
Kept me informed and up to date the whole way through, well organised helpful and concise even when up against difficulties.
Claudia Bediako handled all aspects of my case brilliantly and professionally

Reply from Conveyancing Direct Property Lawyers
Great service from Emma Apandy.
Emma was kind, patient, and always clear in her communication. She was a real support throughout the process, and I’m very grateful for her help. I would happily recommend her.

Reply from Conveyancing Direct Property Lawyers
This was my first time buying a house, so knew nothing really. Emily Briers was fantastic from start to finish. Kept me updated all the way, she was friendly and helpful and explained everything to me, in simple terms. Couldn't of asked for a better person to help me buy my first home. Thank you!

Reply from Conveyancing Direct Property Lawyers
The seller of my property appointed solicitor from this company which is the major reason of unnecessary delay in our transaction. They have been unresponsive and very unprofessional, giving delayed responses to enquiries that are full of careless mistakes and lots of missing documents. Despite repeatedly communicating the need to speed up the process because I am under constrain to move out, the solicitor took the time off without letting us know and appointing someone else to handle the work. Later they only replied they were too busy so they would not have time to take care of this transaction - as if it isn’t part of their job!? There has been no promising timeline or transparency in their work process, instead it was only indefinite delay. It was such a huge contrast in professionalism when my solicitor from Spencer West provides frequent updates, always responds within few hours and tried her best to speed up the process. It causes me a lot of stress and extra expenditure to sort out accommodation before I can move in. Honestly don’t waste a single penny and time to these people who not only get paid well to slack, but cause troubles and frustration in people’s lives. Sam Freeman and your team if you have the time to see this, get back to us and be ashamed of your underperformance which is actually doing harm to people’s lives.

Reply from Conveyancing Direct Property Lawyers
Incapable of doing the simplest of things and keeping the client updated makes them totally unfit for purpose.

Reply from Conveyancing Direct Property Lawyers
Had a great experience with Connie from Conveyancing Direct managing the sale of my property in Oxford. Friendly and professional from start to finish. In the end, everything went through a lightening speed. Couldn't be happier! Thank you.

Reply from Conveyancing Direct Property Lawyers
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.