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ReSupply Reviews 

22,403
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 16,855 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally polite, prompt, and very professional while carefully removing heavy household items from their homes without causing any damage. People note that scheduling appointments and managing the overall process is remarkably easy, smooth, and efficient from the initial booking to final pickup. Some reviewers were not happy with unexpected price increases and hidden recycling fees that made the final cost much higher than the initial estimate. Others also mentioned frustrating communication challenges, poor coordination, and missed pickup appointments without receiving proper advance notice from the service team.

What people talk about most

Staff

Users describe positive interactions with staff, often highlighting that the team is professional, friendly,... See more

Service

Reviewers mention positive feedback about service, highlighting that the team was professional, friendly, and... See more

Delivery service

Consumers find delivery_service experiences to be mixed, with strong disagreement regarding punctuality.... See more

User experience

People report positive experiences with user experience, finding the overall process seamless and... See more

Price

Clients share ambiguous opinions on price, with many reviewers reporting that final costs significantly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The movers arrived on time, were neatly dressed, polite, and efficient. They were knowledgeable about which items were donatable, and which items (such as an old mattress) needed to go to the dump.... See more

Rated 5 out of 5 stars

The crew arrived in the time window and picked up the TV and loaded it without damaging anything. Payment was easy although a bit expensive. There was too many emails and texts which became conf... See more

Rated 5 out of 5 stars

Update: Management responded quickly and appropriately with a refund — and pledged to make changes to their system causing the issue. My wife and I will now use them once again, and with joyful confid... See more

Company replied

Rated 5 out of 5 stars

Ease of scheduling with frequent emails and texts to confirm or change dates. Truck pick up team were professional and friendly and very careful coming in and navigating stairs and walls to pick up o... See more


Company details

  1. Donations Center
  2. Delivery Service

About ReSupply

Written by the company

ReSupply is a Veteran-founded company that partners with nonprofits across the country to provide convenient, affordable, full-service donation pickups for their donors. We pick up when nonprofits can't. Our vetted pickup teams collect items that are clean, usable, and in good condition, often within 24 hours, from anywhere in your home, and deliver them directly to a local partnered nonprofit to support their mission and be reused. Learn more about our story and mission at resupply.com.

To date, because of generous donors, ReSupply has kept over 80 million pounds out of landfills and delivered over $90 million in resources to our nonprofit partners. Founded in 2015, ReSupply holds official partnerships with more than 3,000 nonprofit locations across 48 states, including housing organizations, furniture banks, animal welfare groups, and community thrift programs.

What we pick up: furniture, couches, mattresses, appliances, clothing, dressers, office furniture, and household goods. Explore all of our services.

Where we serve: donation pickups are available in communities across 48 states, including Boston, Chicago, Los Angeles, New York, Philadelphia, Phoenix, and Saint Louis. Find your area on our locations page.

Scheduling is simple: book your donation pickup online at donate.resupply.com or call (765) 436-6283. Our team is available 9am to 8pm ET, 7 days a week. See what donors say on our customer reviews page, and give your furniture, clothing, and household goods a second life in your community. It's Giving Made Simple.

Follow ReSupply: Facebook, Instagram, LinkedIn, YouTube, and TikTok.

How ReSupply works

Written by the company

Schedule your donation pickup today
Book online 24/7 at donate.resupply.com or call 7654-DONATE, available 9am to 8pm ET, 7 days a week.
We pick up from anywhere in your home
Our vetted pickup teams collect furniture, clothing, appliances, and household goods that are clean, usable, and in good condition.
Your donation supports a local nonprofit
Items are delivered directly to one of 3,000+ nonprofit partner locations across 48 states to be reused and support their mission.

Every donation is documented

Tax receipt with every pickup

You receive a donation tax receipt for every completed pickup, so your gift is documented for tax season.

Contact info

Promotion box for ReSupply

We pick up, so you can give back

Donation pickups from your home, delivered to local nonprofits

4.6

Excellent

TrustScore 4.5 out of 5

22K reviews

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4.6

All reviews

(22,403)

15,656 reviews in the last 12 months

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Rated 4 out of 5 stars

Resupply just matches you with a junk hauler

Re Supply was simply a contractor for a junk hauler. It might be less expensive to simply contract a junk hauler on your own so you don’t pay a middleman. The original quote doubled at pick up and the haulers they sent me dropped a glass insert when moving a table. They did a mediocre job cleaning it up. On a positive note they were very polite and communicative leading up to the pick up. But if I had to do it again I’d just use Task Rabbit app or arrange the job directly with someone. I did not realize the business model and there isn’t really a charity connection other than they will drop things off at a donation center if you ask.

8 August 2026
Unprompted review
Rated 5 out of 5 stars

Such a great experience from start to…

Such a great experience from start to finish! The team was professional, friendly, efficient, and made the entire donation moving process incredibly easy. They took care of everything and made what could have been a stressful task completely seamless. I really appreciated how responsive, reliable, and thoughtful they were throughout the process. I would absolutely recommend them to anyone looking for a donation moving service!

3 August 2026
Unprompted review
Rated 5 out of 5 stars

Great pickup experience for extra large items! Preventing landfill waste!

Brendan and Emanuel were super kind and worked safely and efficiently! They easily took the extra large items we had, and they were so enthusiastic explaining their company philosophy about how these things would be donated/reused and kept out of the landfill! These are people after my own heart, as environmental sustainability is my passion and my job here on our college campus!

7 August 2026
Unprompted review
Rated 1 out of 5 stars

This place is a scam!

This place is a scam. I scheduled a pickup a week before needed. We spent the next week cleaning out my deceased mothers apartment. On the scheduled day we had a window between noon and 5pm. The day progressed with no communication from resupply. Finally I started making inquiries. There was no response on the chat function on their website. There was no way to reach a human at the supplied phone number and attempts to text were equally frustrating. By 5:00 no one showed up. I finally got an email at 6 that said they were very sorry but no drivers were available and would I like to cancel my booking and receive a refund of my booking fee. Seriously?1? Cancel and get my $8 bucks back?1? No, I want my stuff picked up. I'm now left scrambling trying to find someone else to pick my mothers belongings.

31 July 2026
Unprompted review
ReSupply logo

Reply from ReSupply

Steve,
Firstly I'm so sorry for the loss of your mother. I know that we made a difficult situation worse with the experience that you had with your scheduled pickup and for that we're sorry. The lack of communication and the failure to show up as scheduled are completely unacceptable, and we sincerely apologize for the added stress and inconvenience this has caused you during such a sensitive time. Looking in the system, the booking fee has been refunded. We are reviewing what went wrong to prevent similar situations in the future.

Rated 5 out of 5 stars

Brad and Denise with Chuckin' Junk were…

Brad and Denise with Chuckin' Junk were excellent! They are very professional, polite and very timely. Their attitude was over and beyond the call of duty. This LLC is a definite asset to the sub contractors utilized by Goodwill! Keep up the phenomenal performance!

21 July 2026
Rated 2 out of 5 stars

Price you are quoted probably be requoted when they get there.

Nothing against the movers as they did a good job. My issue is that I spent time on the phone to get a quote and explain to the person on the phone all the items I had. I had even sent some pictures. When they showed up the new quote was significantly higher and then at the end they said they couldn't take the pallets either after I had agreed to the new price to have them take everything out of the storage unit. When I asked about this the gentleman on the phone told me it's almost always like this. They need to have much better trained phone personal doing the quotes so people are getting correct information and not having the quotes changed on them.

22 July 2026
ReSupply logo

Reply from ReSupply

We are glad the onsite team handled the removal well, but the quote and pickup scope should have matched the information you provided more closely. After discussing the items and supplying photos, you should not have learned at arrival that the price was significantly higher or, after agreeing, that the pallets would remain.

When an onsite assessment changes either the total or what can be taken, both should be explained together before work begins so the donor can make a fully informed choice.

Rated 2 out of 5 stars

Quite expensive

Picked up several pieces of office furniture. Was astounded at the cost of the service.

15 April 2026
ReSupply logo

Reply from ReSupply

Steve, we are glad the office furniture was collected, but we recognize that the final cost made the service feel like poor value.

Pricing can vary with the items, access needs, onsite classifications, and any recycling requirements, but the expected total and any changes should be clear before work begins. We understand why an unexpectedly high charge outweighed the completed pickup.

Rated 5 out of 5 stars

An Excellent Service

The people who took our donations were very professional. They went above and beyond. The process went smoothly from booking to pick-up. I highly recommend this service, especially to people with donations that are too large or heavy to move themselves.

21 July 2026
Rated 3 out of 5 stars

Not as expected

The crew were not professional movers. They kept charging more claiming a queen bed was a king and a 3 drawer dresser was oversized. Huh! Terrible experience. I couldn’t reach ReSupply to try to save the situation but I’m on the west coast and they were already closed. Don’t use!

After multiple conversations with ReSupply, I’ve learned that I misunderstood. They use junk haulers with an appropriate business license. They have also adjusted my final bill due to errors in calculating the original charges. I’ve adjusted my review accordingly.

26 July 2026
Unprompted review
ReSupply logo

Reply from ReSupply

Antoinette,
We are concerned to hear about your experience with the moving crew and the unexpected charges. We understand your frustration regarding the item discrepancies and the difficulty reaching us. We are reviewing this matter internally to prevent similar situations as well as see how much the overcharge was. We will process a refund for the amount overcharged. Thank you for taking the time to let us know that this occurred.

Rated 5 out of 5 stars

Solved the problem of getting rid of unwanted furniture

The movers arrived on time, were neatly dressed, polite, and efficient. They were knowledgeable about which items were donatable, and which items (such as an old mattress) needed to go to the dump. We recently moved to a smaller apartment and had to downsize. It was a load off our minds to have them remove the furniture and other household items that we couldn't take with us and couldn't give away.

20 July 2026
Rated 5 out of 5 stars

Truck arrived on time

Truck arrived on time, both gentlemen were courteous and efficient with the process which was quick and painless. All in all an excellent transaction. I'd simply suggest you adopt a military discount for both active duty and veteran military folks.

22 July 2026
Rated 3 out of 5 stars

Actual cost significantly higher than quote

The moving men were very professional and took great care moving the chairs from my condo. What disappointed me was the actual cost greatly exceeded the original quote. There were many additional and significant fees that increased the quote from $162 to $224+ Things like elevator fee, fuel fee, large item fee, dump fee, etc. Honestly, I would not recommend this service unless money is not a concern.

22 July 2026
ReSupply logo

Reply from ReSupply

Hi there! We completely understand your frustrations with the upcharge for the recycling hold. This fee applies in case the charity is unable to accept the items due to condition or space in their store at the time, and the acceptance criteria depends day-to-day and is at the discretion of the charity. While reviewing your pickup request, I confirmed they did indeed accept your two recliners for donation! But due to your concern, I will have your reimbursement expedited by our Finance team. Thanks for your feedback!

Rated 5 out of 5 stars

Easy and simple

Easy and simple. They did all the communication and the guys who showed up right on time to disassemble and take away a big heavy bed frame for donation. Everything went as expected. It was not cheap, but it was totally worth my time and energy to not have to coordinate everything myself with the donation center and haul-away people.

21 July 2026
Rated 1 out of 5 stars

You charged me out the ass for…

You charged me out the ass for “donating” 400$ for a Couch and a Table. What a scam no wonder nobody donates to “Charity” your making more poor people

22 July 2026
ReSupply logo

Reply from ReSupply

We are sorry to hear about your dissatisfaction with the donation process and the associated costs. We understand your frustration and appreciate you bringing this to our attention. Our system shows that you also had a mattress, frame, and ottoman as well as the couch and table. If these items were not picked up, please let us know and we'd love to make things right. We are always working to improve our services and your feedback is valuable.

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