All-round great product (dehumidifier 3750e) super efficient, much more so than a famous Italian brand model which only lasted a couple of years! Added bonus - a brilliant and economical way to he... See more
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Review summary
Created with AI, based on recent reviews
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Delivery when you say, helpfull delivery man. The machine do what they say. I would always buy the wheels with the dehumidifier as they are solid and reasonably weighty as thry shoul be. Over the y... See more
Company replied
Ebac are great dehumiifiers, this is our secon unit in 30 years, original completely trouble free, we just fancied an updated version its great. Old u it still working well and pased on to family mem... See more
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It’s a great little machine. It’s so much quieter than my previous one. And I can leave it one for hours or end and still taking water out of the atmosphere. Currently use it drained to a sink dir... See more
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Company details
Written by the company
We have one fundamental philosophy; understand our customers and engineer innovative products which meet their needs better than anyone else in the market. Our current chairman John Elliott founded Ebac in 1972. Starting as a one-man business, over the last five decades, Ebac has grown into an international manufacturer whose innovation has seen great success in the dehumidifier, water cooler, washing machine and heat pump markets.
Contact info
Ebac Group, Ketton Way, Aycliffe Business Park, DL5 6SQ, Newton Aycliffe, United Kingdom
- 0345 805 0000
- customer.services@ebac.com
- www.ebac.com
4.7
Excellent
8K reviews
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This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 48 hours
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Replacement filters
Replacement filters. Very good fast delivery of quality product. Had dehumidifier for a number of years which I use all year round. Filters keep it working efficiently, highly recommend. 😀😀😀.
25 April 2026
Reply from Ebac Ltd
Thank you for your lovely feedback.
We’re glad to hear your replacement filters arrived quickly and that your dehumidifier has continued to perform efficiently over the years with year-round use. We really appreciate your recommendation and continued support.
Kind regards,
Natalie
The best dehumidifier out there
3 November 2025
Reply from Ebac Ltd
Thank you for your great feedback.
We’re really pleased to hear you’re so happy with your dehumidifier and consider it the best out there.🤗
Kind regards,
Natalie
Brilliant!
I bought an Ebac dehumidifier some months ago to dry out plaster. It was extremely effective. Since then I have used it to prevent damp when drying washing indoors. It's amazing! It literally sucks pints of water out of the fabric in a short space of time. I found it's not enough to leave windows open. Buy one of these and your washing dries SO much quicker, and it surely reduces any risk of damp enormously.
It does make a noise, so you won't want to watch TV in the same room. Close the door though, and it's really not audible at all.
Highly recommended!
7 May 2026
Unprompted review
Reply from Ebac Ltd
Thank you for your fantastic and detailed review. We’re delighted to hear your Ebac dehumidifier has been so effective, both for helping dry out plaster and for speeding up indoor laundry drying. It’s great to know it’s making such a noticeable difference in reducing moisture in your home.
We also appreciate your helpful note regarding noise levels and placement, as this is useful feedback for other customers to consider.😊
Kind regards,
Natalie
Top quality product
Top quality product. Made a huge difference to mould and dampness.
Laundry dries much quicker too.
Highly recommended.
4 January 2026
Reply from Ebac Ltd
Thank you for your great feedback.
We’re really pleased to hear the dehumidifier has made such a positive difference in reducing mould and damp, and that it’s also helping your laundry dry more quickly. We appreciate your recommendation and support.
Kind regards,
Natalie
2nd machine we've bought from EBAC as…
2nd machine we've bought from EBAC as the first was so reliable. Very easy online purchase and great choices for delivery.
15 April 2026
Reply from Ebac Ltd
Thank you for coming back to Ebac for a second machine we really appreciate your continued trust. We’re delighted to hear your first dehumidifier was so reliable and that you found the online ordering process simple with flexible delivery options.😊
Kind regards,
Natalie
Ebac sells easy to use and energy…
Ebac sells easy to use and energy efficient dehumidifiers. Haven't had any issues with it. Great product.
2 April 2026
Reply from Ebac Ltd
We’re really pleased to hear you’re finding your dehumidifier easy to use and energy efficient, and that it’s been working reliably for you with no issues. Thank you for taking the time to share your positive feedback and for choosing Ebac.😊
Kind regards,
Natalie
I wish to highlight the excellent…
I wish to highlight the excellent experience with Ebac when purchasing our Ebac 4000 dehumidifier several weeks ago, our initial phone conversation with the very experienced customer care team who explained in detail what would be suitable for our bungalow , how to use & where best to place it etc , the ladies in question were very up to date with the relevant questions I had ( having not had one before) we did experience a minor fault with the dehumidifier but having said that the matter was resolved immediately & a replacement was sent immediately, couldn’t ask for a better response, would highly recommend the product & of course the Ebac company/employees as a whole, many thanks, mr& Mrs Brear ( Leeds)
3 May 2026
Unprompted review
Reply from Ebac Ltd
Thank you so much for taking the time to share your experience.
We’re delighted to hear that our customer care team were able to provide helpful advice and guidance in choosing the right dehumidifier for your bungalow and explain everything clearly for a first-time user.
Whilst we’re sorry to hear there was a minor fault initially, we’re very pleased that the issue was resolved quickly and that the replacement process met your expectations. Your kind comments and recommendation mean a great deal to us, and we will be sure to pass your lovely feedback on to the team.😁
Kind regards,
Natalie
Having previously purchased 3 other…Totally Satisfied
Having previously purchased 3 other appliances I was never in doubt of the operational excellence provided by ebac
17 April 2026
Reply from Ebac Ltd
Thank you for your continued support and for choosing Ebac again.
We’re delighted to hear you’ve been consistently satisfied with your previous appliances and appreciate your confidence in the quality and performance we provide.
Kind regards,
Natalie
Easy to order came when they said love…
Easy to order came when they said love the dehumidifier
10 April 2026
Reply from Ebac Ltd
Thank you for your lovely feedback.
We’re so pleased to hear the ordering process was straightforward and that your dehumidifier arrived as expected. It’s great to know you’re loving it!
Kind regards,
Natalie
Reply from Ebac Ltd
Thank you for your lovely feedback.
We’re so pleased to hear you found our team helpful and courteous. Comments like yours are greatly appreciated and will be shared with the team.😊
Kind regards,
Natalie
Hassle free purchase & delivery
We had our previous Ebac dehumidifier for 14 years with no problems whatsoever. Purchase of our new appliance was problem free & it was delivered on time on our selected day.
18 April 2026
Reply from Ebac Ltd
Thank you for your wonderful review.
We’re delighted to hear your previous Ebac dehumidifier lasted 14 years without any problems, and that your recent purchase and delivery experience was just as smooth. We really appreciate your continued support and hope your new appliance serves you just as well for many years to come.
Kind regards,
Natalie
Well done Ebac …
I am pleased with my new washing machine, it is quiet,efficient and cleans clothes well. It is easy to use and I was particularly impressed with the instructions that came with it. They were well presented in an A4 booklet,easy to read font size, simple and very clear. I was delighted they were only in English, as too often these days instructions are in many different languages in the same booklet in small print and obviously translated from a different language. Making them often difficult to understand and because they're in a multi lingual booklet are in a small font size! So well done Ebac!! My biggest disappointment is that you have stopped manufacturing washing machines! ☹️
17 April 2026
Reply from Ebac Ltd
Thank you for your wonderful and detailed feedback.
We're really pleased to hear you're enjoying your new washing machine and that it's performing well. It's especially great to know you found the instructions clear and easy to follow we’ll be sure to pass your comments on to the team.
We also appreciate your disappointment about us no longer manufacturing washing machines. Thank you again for your support.
Kind regards,🙂
Natalie
Shockingly bad washing machine
Shockingly bad washing machine - 3 breakdowns
Often doesnt spin clothes - Leaving them wet and having to respin (which sometimes works and sometimes doesnt)
Wish I had never bought it
29 April 2026
Unprompted review
Reply from Ebac Ltd
Thank you for your feedback.
We're very sorry to hear about the issues you've experienced with your washing machine, particularly the repeated breakdowns and problems with the spin cycle. This is not the level of performance we expect from our products.
We would really like the opportunity to look into this further and help resolve the situation for you. Please contact our customer service team with your details so we can assist.
Kind regards,
Natalie
NO PROBLEMS AT ALL WITH MY ORDER.
NO PROBLEMS AT ALL WITH MY ORDER.
EXCELLENT SERVICE YET AGAIN.
14 April 2026
Reply from Ebac Ltd
Thank you for your great feedback.
We're really pleased to hear everything went smoothly with your order and that you received excellent service once again.😁
Kind regards,
Natalie
Speedy efficient online service
Speedy efficient online service. Filters only available from Ebac and seem on the pricey side
15 April 2026
Reply from Ebac Ltd
Thank you for your feedback.
We're pleased to hear you found our online service quick and efficient. We appreciate your comments regarding pricing and will be sure to pass this on, as we’re always looking to improve.😊
Kind regards,
Natalie
Easy to order
Easy to order, quick delivery. We've owned Ebac products before so knew it would be good
9 April 2026
Reply from Ebac Ltd
Thank you for your kind feedback.
We're really pleased to hear you found the ordering process easy and delivery quick. It's great to know you've had positive experiences with our products before.
Kind regards,
Natalie
Excellant service from Ebac,wouldn't…
Excellant service from Ebac,wouldn't buy from anywhere else.
14 April 2026
Reply from Ebac Ltd
Thank you for your wonderful feedback.
We're delighted to hear you received excellent service and that you wouldn’t shop anywhere else that really means a lot to us.😊
Kind regards,
Natalie
The washing machine does everything I…
The washing machine does everything I need. I have only used it once but very impressed with the results.
27 April 2026
Reply from Ebac Ltd
We appreciate you taking the time to leave a review.
It's great to know your washing machine is doing exactly what you need and made a strong first impression.🙂
Kind regards,
Natalie
I've had a few ebac dehumidifiers over…
I've had a few ebac dehumidifiers over many years.
12 April 2026
Reply from Ebac Ltd
Thank you for your continued support over the years. We're really pleased to hear you've chosen our dehumidifiers time and time again it means a lot to us.
Kind regards,
Natalie🤗
This is not my first ebac dehumidifier
This is not my first ebac dehumidifier, the last one lasted more than 10 years, so I didn't even look at anyone else's products. Rapid delivery, quality item, I hope this one lasts as long or longer than the last one.
14 April 2026
Reply from Ebac Ltd
Thank you for your continued support. We're delighted to hear your previous dehumidifier served you so well over the years, and that you chose us again. It’s great to know you’re happy with the delivery and quality we hope this one lasts just as long.😁
Kind regards,
Natalie
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