All-round great product (dehumidifier 3750e) super efficient, much more so than a famous Italian brand model which only lasted a couple of years! Added bonus - a brilliant and economical way to he... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Delivery when you say, helpfull delivery man. The machine do what they say. I would always buy the wheels with the dehumidifier as they are solid and reasonably weighty as thry shoul be. Over the y... See more
Company replied
Ebac are great dehumiifiers, this is our secon unit in 30 years, original completely trouble free, we just fancied an updated version its great. Old u it still working well and pased on to family mem... See more
Company replied
It’s a great little machine. It’s so much quieter than my previous one. And I can leave it one for hours or end and still taking water out of the atmosphere. Currently use it drained to a sink dir... See more
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Company details
Written by the company
We have one fundamental philosophy; understand our customers and engineer innovative products which meet their needs better than anyone else in the market. Our current chairman John Elliott founded Ebac in 1972. Starting as a one-man business, over the last five decades, Ebac has grown into an international manufacturer whose innovation has seen great success in the dehumidifier, water cooler, washing machine and heat pump markets.
Contact info
Ebac Group, Ketton Way, Aycliffe Business Park, DL5 6SQ, Newton Aycliffe, United Kingdom
- 0345 805 0000
- customer.services@ebac.com
- www.ebac.com
4.7
Excellent
8K reviews
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Replied to 98% of negative reviews
Typically replies within 48 hours
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Excellent service
10 May 2026
Reply from Ebac Ltd
Thank you for your review and for your kind comments. We’re so pleased to hear that you received excellent service and had a positive experience with Ebac.
Kind regards,
Natalie
Change caster
Easy service exchange casters for humidifier sorted straight away staff friendly helpful very good experience .
6 May 2026
Reply from Ebac Ltd
Thank you for your review and for your kind feedback. We’re delighted to hear that the replacement casters were sorted quickly and that you found our staff friendly and helpful throughout the process.
It’s great to know you had such a positive experience with our service.
Kind regards,
Natalie
Quality service with outstanding products
I have always found Ebac staff to be extremely helpful and speedy with responses. Not only have I brought 3 units from them for mine and my sons home but they also repaired a 6 year old dehumidifier arranging collection and return for a very reasonable price.Units are sturdy, quiet and very effective.Every home should have a dehumidifier
19 May 2025
Reply from Ebac Ltd
Thank you for your wonderful review and for your continued support of Ebac. We’re delighted to hear that you’ve always found our staff helpful and responsive, and that you’ve chosen our products for both your home and your son’s home.
It’s also great to know that your repair experience was positive and reasonably priced. We pride ourselves on creating sturdy, quiet and effective products that are built to last, so your feedback means a lot to us.
Thank you again for your recommendation and kind words.
Kind regards,
Natalie
Seamless ordering process
Seamless ordering process; prompt delivery; great little machine which dries laundry efficiently.
6 May 2026
Reply from Ebac Ltd
Thank you for your review and for your lovely feedback. We’re so pleased to hear that you found the ordering process seamless, the delivery prompt, and that you’re happy with how efficiently the machine dries your laundry.
It’s great to know your Ebac machine is working so well for you.
Kind regards,
Natalie
Best dehumidifier ive bought pulls…
Best dehumidifier ive bought pulls loads of moisture in rooms ive struggled with for years. The replacement filters are needed after a set period of time but they are not expensive to buy.. Keeps the machine running at its best. Highly recommend EBAC..
20 January 2026
Reply from Ebac Ltd
Thank you for your review and for your fantastic feedback. We’re delighted to hear that your dehumidifier has made such a difference in rooms you’ve struggled with for years and that you’re pleased with its performance.
It’s also great to hear that you’ve found the replacement filters reasonably priced and helpful in keeping the machine running at its best. Thank you for highly recommending Ebac it really does mean a lot to us.
Kind regards,
Natalie
Washing machine is very good, delivery very poor
Washing machine is very good, happy with it, however the delivery was a let down.
We ordered on the Friday and your website stated delivery is usually 3 working days. We got a call on the Wednesday saying that we could expect delivery the following Monday, the Monday came and went no delivery or call stating it was not coming. I called ebac the next day to enquire, the girl says she would look into it. Someone came back and said that it was because they did not have contact details even though they called on the house phone and sent an email. Delivery was then completed the following Thursday, one day short of two weeks for delivery which is excessive when you have piles of washing and no machine. Delivery could be better, the only thing that has let you down.
10 April 2026
Reply from Ebac Ltd
Thank you for your review and for taking the time to share your feedback. We’re pleased to hear that you are very happy with your washing machine, however we’re sorry to hear that the delivery process did not meet expectations.
We understand how frustrating it must have been to wait longer than anticipated, especially when you were without a working machine and had washing piling up. We also apologise for the confusion regarding the contact details and the lack of communication around the missed delivery.
Your comments have been noted and will be shared with the relevant team as we are always looking for ways to improve our customer communication.
Kind regards,
Natalie
Prompt service.
3 May 2026
Reply from Ebac Ltd
Thank you for your review and for your kind comments about our prompt service. We’re delighted to hear you had a positive experience with Ebac and that the service met your expectations.
Kind regards,
Natalie
I have used Ebac's Dehumidifiers & Spares for…
I have used Ebac's Dehumidifiers for many years, purely because they are the best and I have tried others.
In relation to spare filters for said product I would rather buy directly from Ebac as having used spares from other suppliers, they are just not up to the same standard . Ebac provide a quick and efficient customer service.
5 May 2026
Reply from Ebac Ltd
Thank you for your loyal support over the years. We're delighted to hear that our dehumidifiers continue to stand out for quality and performance, and that you've found our genuine spare filters and customer service to be quick, efficient and reliable. Your feedback is greatly appreciated.
Kind regards,
Natalie
Brilliant serves two purposes for us…
Brilliant serves two purposes for us very pleased with it.
14 February 2026
Reply from Ebac Ltd
Thank you for your great feedback. We're so pleased to hear that your Ebac product is working brilliantly for you and serving two useful purposes. It's fantastic to know you're very pleased with it.
Kind regards,
Natalie
I had heard about a British company…
I had heard about a British company that made washing machines so after seeing one that was purchased for my mother I decided that the next we purchased would be an Ebac, the washer was ordered, delivered and installed. We have completed a couple of cycles so far and we are overjoyed with the results we have to keep checking to see if it has finished as it's so quiet. 5 stars from us.
5 May 2026
Reply from Ebac Ltd
Thank you for taking the time to share your experience.
We're thrilled to hear that your new Ebac washing machine has made such a positive impression already, especially with how quiet it is. It’s wonderful to know the ordering, delivery and installation process all went smoothly too. We really appreciate your 5-star feedback.
Kind regards,
Natalie
I wouldn’t buy any other another brand of dehumidifier.
This is the 2nd dehumidifier Ive bought for Ebac. (This one is for workplace). I have had the one that I use at home for years. I wouldn’t buy any other dehumidifier other than Ebac as I know they do the job well and are robust.
1 April 2026
Reply from Ebac Ltd
Thank you for your continued loyalty to Ebac.
We're delighted to hear that both your home and workplace dehumidifiers have served you so well, and that you value their performance and durability. It means a lot to know you wouldn’t choose another brand.
Kind regards,
Natalie
I have no hesitation in recommending…
I have no hesitation in recommending this dehumidifier. Worth every penny and the after sale service from Ebac is consistently brilliant, both repairs and filter replacement.
2 March 2026
Reply from Ebac Ltd
Thank you for your fantastic recommendation. We're so pleased to hear that you feel the dehumidifier has been worth the investment and that you've consistently received brilliant after sales support from our team, from repairs to filter replacements.
Kind regards,
Natalie
Have had ebac dehumidifiers before…
Have had ebac dehumidifiers before built well and work well.
18 April 2026
Reply from Ebac Ltd
Thank you for your continued support and for choosing Ebac again. We're delighted to hear you've found our dehumidifiers to be well built and reliable over the years.
Kind regards,
Natalie
Worst washing machine in our 40+ years of using them!
We purchased a 8kg Ebac washing machine 3 years ago. It was by far the WORST washing machine in our 40+ years of owning different machines. From day one, it consistently refused to perform as claimed. It would not spin consistently, often not spinning at all. We contacted Ebac on several occasions, only to be given various excuses ranging from incorrect loading, EU regulations, and insufficient load. They did eventually offer an engineer visit from a local repair shop at our expense, unless a fault found at the time of the visit. Given the inconsistency of non performing correctly, we did not want to spend any money that might not be recovered. What we should have done was a credit card chargeback…After 3 years of poor washing results, we have scrapped the machine and replaced with a Samsung. Perfect results every time! It seems EBAC no longer make washing machines..and are selling existing stock at discount.
14 May 2026
Unprompted review
Reply from Ebac Ltd
We’re sorry to hear that you were disappointed with your washing machine experience.
Having taken a look at your account, I can’t see any engineer visits having taken place. We do advise customers that if an engineer attends and no fault is found, the visit may be chargeable. However, if a genuine fault is identified and it is not related to the loading or use of the machine, this would be fully covered under the warranty.
We appreciate your feedback and are sorry that on this occasion we were unable to restore your confidence in the product.
Kind Regards,
Natalie
Reply from Ebac Ltd
Thank you for your review.
We’re delighted to hear that you found the process hassle free and that our communication met your expectations. Your feedback is greatly appreciated.
Kind regards,
Natalie
Reply from Ebac Ltd
Thank you for your lovely review.
We’re so pleased to hear that you are happy with your washer and that you’re impressed with both the cleaning performance and the spin function. We really appreciate you taking the time to share your feedback.
Kind regards,
Natalie
Reply from Ebac Ltd
Thank you for taking the time to leave us a review.
We’re delighted to hear you are pleased with the quality of your Ebac product and that it has met your expectations. Your feedback is greatly appreciated and will be shared with the team.
Kind regards,
Natalie
Delivery time as promised excellent…
Delivery time as promised excellent plus as usual we have used ebay for dehumidifiers from them for years and products are excellent
26 April 2026
Reply from Ebac Ltd
Thank you for your kind feedback. We’re delighted to hear your delivery arrived as promised and that you’ve continued to trust us over the years for your dehumidifiers. It’s great to know you’re consistently happy with the quality of our products.☺️
Kind regards,
Natalie
Reply from Ebac Ltd
Thank you for your feedback.
We’re pleased to hear you’re happy with the product overall and appreciate you taking the time to share your thoughts.🙂
Kind regards,
Natalie
Reply from Ebac Ltd
Thank you for your feedback.
We’re really pleased to hear you had a great experience with us.🤗
Kind regards,
Natalie
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