All-round great product (dehumidifier 3750e) super efficient, much more so than a famous Italian brand model which only lasted a couple of years! Added bonus - a brilliant and economical way to he... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Delivery when you say, helpfull delivery man. The machine do what they say. I would always buy the wheels with the dehumidifier as they are solid and reasonably weighty as thry shoul be. Over the y... See more
Company replied
Ebac are great dehumiifiers, this is our secon unit in 30 years, original completely trouble free, we just fancied an updated version its great. Old u it still working well and pased on to family mem... See more
Company replied
It’s a great little machine. It’s so much quieter than my previous one. And I can leave it one for hours or end and still taking water out of the atmosphere. Currently use it drained to a sink dir... See more
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Company details
Written by the company
We have one fundamental philosophy; understand our customers and engineer innovative products which meet their needs better than anyone else in the market. Our current chairman John Elliott founded Ebac in 1972. Starting as a one-man business, over the last five decades, Ebac has grown into an international manufacturer whose innovation has seen great success in the dehumidifier, water cooler, washing machine and heat pump markets.
Contact info
Ebac Group, Ketton Way, Aycliffe Business Park, DL5 6SQ, Newton Aycliffe, United Kingdom
- 0345 805 0000
- customer.services@ebac.com
- www.ebac.com
4.7
Excellent
8K reviews
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This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 48 hours
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Excellent overall
Excellent overall
experience customer service very helpful after i ordered the incorrect filter
10 April 2026
Reply from Ebac Ltd
Thank you for your great feedback.
We're so pleased to hear you had an excellent overall experience and that our customer service team were able to help after the mix-up with the filter.
Kind regards,🙂
Natalie
Very helpful staff
Very helpful staff
The washing machine is easy to use and very quiet compared to my old one.
13 April 2026
Reply from Ebac Ltd
Thank you for your kind review.
We're really pleased to hear our team were helpful and that you're enjoying your new washing machine, especially how quiet and easy it is to use.
Kind regards,
Natalie 🙂
Reply from Ebac Ltd
Thank you for your feedback.
We're really pleased to hear your order arrived quickly and that you found our communication helpful. It's great to know you're happy with the product too.
Kind regards,
Natalie 🙂
Product was readily available
Product was readily available, simple to order and arrived within the specified timeframe. What more could you want?
8 April 2026
Reply from Ebac Ltd
Thank you for your lovely feedback.
We're so pleased to hear that you found the product easy to order and that it arrived on time. It’s great to know everything met your expectations.😊
Kind regards,
Natalie
Good to buy from a genuine British…
Good to buy from a genuine British company, local as well. Delivered quickly with no fuss.
5 April 2026
Reply from Ebac Ltd
Thank you for your feedback Peter,
We’re really pleased to hear you had a smooth, hassle-free experience and that your order arrived quickly. It’s great to know you value buying from a British company as well.
We appreciate you taking the time to share your experience.😊
Kind regards,
Natalie
Excellent washing machine which is use…
Excellent washing machine which is use repeatedly in a student house. Great that it's made in the UK
22 April 2026
Unprompted review
Reply from Ebac Ltd
Thank you for your feedback Mike,
We’re really pleased to hear that your washing machine is performing well, especially with the demands of a busy student household. It’s great to know you value that it’s made here in the UK too.🙂
We appreciate you taking the time to share your experience.
Kind regards,
Natalie
Simple to use straight from the box and…
Simple to use straight from the box and despite its function a relatively elegant design which blends into the home. The WiFi interface is a useful and annoying tool as we can stop finding out what the humidity is even when at work. Good purchase.
10 April 2026
Reply from Ebac Ltd
Thank you for your feedback Graham,
We’re delighted to hear that you found your unit simple to use straight out of the box and that the design fits nicely into your home. It’s great to know the WiFi feature is proving useful too even if it keeps you checking in on the humidity a little more often than expected.😁
We really appreciate you taking the time to share your experience.
Kind regards,
Natalie
Mixed experience.
Although the shopping experience was efficient the product was poor -a replacement filter cage for my Ebac dehumidifier. Unlike the original it doesn’t fit well into the machine as some of the plastic edges are not flush and as with the original version it’s practically impossible to open to fit the new carbon filter. A lot of swearing and sore fingers!
9 April 2026
Reply from Ebac Ltd
Thank you for your feedback.
We’re glad to hear the ordering process was smooth, but we’re sorry to learn that the replacement filter cage hasn’t met expectations. That certainly isn’t the experience we want for our customers, especially when it comes to fit and ease of use.
Your comments about the design and difficulty opening the cage are really helpful, and we’ll make sure these are shared with our product team for review. In the meantime, we’d like to help resolve this for you please feel free to get in touch with our support team so we can look into this further and find a suitable solution.🙂
Kind regards,
Natalie
Another excellent machine from EBAC…
Another excellent machine from EBAC (e4250) Does what it says but did find it initially difficult to get going due to lack of detailed instructions.
6 April 2026
Reply from Ebac Ltd
Thank you for your feedback Donald,
we’re really pleased to hear you’re enjoying your EBac 4250 and that it’s delivering as expected.
We’re sorry to hear you found the initial setup a bit challenging. Your comments about the instructions are genuinely helpful, and we’ll be sure to pass this on to our team as we’re always looking for ways to improve the user experience.
If you ever need any assistance getting the most out of your machine, our support team is always happy to help. 😁
Kind regards,
Natalie
Easy purchase and fast delivery
Easy purchase and fast delivery my Ebac replaces a similar model over fourteen years old, if anything it is less noisy than prvious model and if it lasts a similar length of time I will be a happy beaver
4 April 2026
Reply from Ebac Ltd
We’re glad your new EBac has been an easy purchase and arrived quickly, and it’s great to hear it’s even quieter than your previous model. We hope it gives you many years of reliable use. 😁
Kind regards,
Natalie
Dehumidifier
Have a washing machine and a dehumidifier and are very pleased with both. Would definitely recommend and buy again.
7 April 2026
Reply from Ebac Ltd
😊 Thank you for your lovely feedback Lynda,
We’re really pleased to hear you’re happy with both your washing machine and dehumidifier, and that you’d recommend us and buy again.
Kind regards,
Natalie
I purchased a replacement filter for my…
I purchased a replacement filter for my dehumidifier from Ebac and sincerely recommend ordering from Ebac for their products and good customer service.
I am really impressed with Ebac due to the amount of effort they have put into providing a well thought-out means for delivering their products to consumers.
Once I made my purchase from Ebac they kept me informed of when the product had been dispatched which was good because then I knew when to start to looking out for the delivery person. Then they provided me with an eta (estimated time of arrival) for my delivery which was a one hour window, which is much better than the average services that can only indicate if the delivery will arrive in the morning or afternoon.
Ebac also notified me of the company used to carry out the delivery, DPD. I was impressed with DPD. With DPD the consumer is given the option of downloading their Google app to obtain a more detailed view of my tracking information. I was able track the progress of the driver assigned to deliver my parcel, and the number of scheduled drop-points prior to mine.
The Google app (for the delivery company, Dpd) was easy to install, very stable, and proved to be quick and easy to use. I entered a few details to create a user profile and I was up and running in a matter of minutes. The app gave me the option of being able to supply additional instructions to the driver which is really useful. I didn't need to use or even install the app and but it gave me that extra bit of assurance of when my parcel would arrive.
2 April 2026
Reply from Ebac Ltd
😊 We really appreciate your detailed feedback and recommendation of EBac.
It’s great to hear your replacement filter arrived smoothly and that you found our updates, dispatch info, and delivery tracking with DPD helpful and reassuring throughout the process.
We’re glad the estimated delivery window and tracking options made things easier for you.
Kind regards,
Natalie
Excellent British Quality Equipment
Excellent British Quality Equipment. Highly recommended 👍
31 March 2026
Reply from Ebac Ltd
Really appreciate your support Marian,
It’s fantastic to hear you’re happy with the quality and would recommend us 😊
Thanks for backing British-made products it means a lot to our team.
Kind regards,
Natalie
Reply from Ebac Ltd
Thanks for your feedback Nicholas,
great to hear you’re pleased with the machine itself 😊
We’re sorry to hear the app hasn’t met your expectations. If you’re open to it, please feel free to share a bit more detail with us directly so we can look into this further and work on improvements.
Kind regards,
Natalie
Havn't used yet but easy to order and…
Havn't used yet but easy to order and fast delivery, have one the same that is very good and cheap to run
4 April 2026
Reply from Ebac Ltd
Thanks for sharing your experience so far Denise,
We’re glad to hear ordering was easy and delivery was quick 😊 It’s also great that your existing unit has been reliable and economical to run hopefully your new one will be just as good if not better.
Kind regards,
Natalie
High Quality Dehumidifier
Solid, Efficient, Effective and Dependable and made in the UK. Highly recommend.
6 November 2025
Reply from Ebac Ltd
We really appreciate your kind words Gregg,
It’s great to hear you’re finding your dehumidifier solid, efficient, and dependable 😊
Thank you as well for recommending us and supporting UK manufacturing it means a lot.
Kind regards,
Natalie
Good dehumidifier
Arrived quickly, well-packed and works well. My previous Ebac dehumidifier still works, and I'm keeping it as a spare, just in case...
17 March 2026
Reply from Ebac Ltd
Great to hear your new dehumidifier arrived quickly and is working well for you 😊 It’s also a testament to their reliability that your previous one is still going strong as a backup.
Kind regards,
Natalie
The dehumidifier filters were…
The dehumidifier filters were despatched promptly as usual. Always had excellent customer service from Ebac.
2 April 2026
Reply from Ebac Ltd
Thanks for taking the time to share your experience Andrew,
We’re really pleased to hear your filters arrived promptly and that you’ve consistently received excellent customer service from us 😊
Kind regards,
Natalie
Ebac all the way for our house ❤️
I own several Ebac dehumidifiers and they are all several years old and continue to work as well as the day I bought them new. Having owned other brands the Ebac models have proven themselves to superior just needing to be plugged in and placed in high or low to deal with humidity, which they are very effective at. I aim to add an Ebac washing machine to my stable as they are far more conservation minded than many of the now throw away white goods that are on the market. Great job Ebac British made and British jobs ticks all my boxes.
3 April 2026
Reply from Ebac Ltd
It’s great to hear how well your dehumidifiers have stood the test of time and continue to perform just as they should 😊 We’re proud to design products that are built to last and keep things simple and effective for managing humidity in your home.
We also really appreciate your support for British manufacturing it means a lot to us.
Kind regards,
Natalie
Excellent service
I cannot comment on the product as it was for my daughter. However I have had mine for many years and its still working fine. Delivered promptly and kept informed.
31 March 2026
Reply from Ebac Ltd
Thank you so much for your lovely feedback Mike,
We’re really pleased to hear that your own dehumidifier has been going strong for many years that’s exactly what we aim for. It’s also great to know your recent order was delivered promptly and that you felt well informed throughout.
We hope your daughter is just as happy with hers.
Thanks again for your support.
Best regards,🙂
Natalie
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