easyfinancial Reviews 

1,165
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 679 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for their exceptional helpfulness, politeness, and extensive knowledge. People appreciate the efficient and smooth service, noting that processes are often quick, simple, and easy to understand. The customer service is consistently highlighted for being outstanding, with representatives going above and beyond to assist. However, some customers also noted concerns regarding the payment process and loan terms. A few people experienced delays in receiving funds after approval or found that their payments did not significantly reduce the principal amount due to high interest. There were also instances where customers reported unexpected charges, issues with payout statements, or difficulties with income consideration during the application.

What people talk about most

Staff

Customers had positive experiences with staff, frequently praising their helpfulness, professionalism, and... See more

Service

Customers consistently note positive experiences with service, often highlighting the professionalism,... See more

Customer service

People report positive experiences with customer service, highlighting representatives as efficient,... See more

Payment

Users describe ambiguous interactions with payment, with some reporting quick approval and same-day funding... See more

User experience

Consumers find the user experience to be positive, with many describing the process as simple, easy, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Sankeit is such an amazing member of your staff. He is always very polite, informative and helpful with all of my queries. Just hearing his voice makes my experience with easyfinancial such a treat. G... See more

Company replied

Rated 5 out of 5 stars

Easy going. Understands the economy. Made a 45 second call about 5 minutes as we were chatting about banking and investing in our uncertain time :)

Company replied

Rated 5 out of 5 stars

Being able to speak with people and not doing it all solely online, made my experience feel human. Julie from the Chatham location was very knowledgeable, and conveyed this knowledge to me very well.... See more

Company replied

Rated 5 out of 5 stars

This review is for Sankeit. He has been very helpful and patient while explaining everything to me. He very well explained me the balance amount on my profile, interest charges, loan insurance and pri... See more

Company replied


Company details

  1. Financial Institution
  2. Alternative Financial Service
  3. Car Finance and Loan Company
  4. Loan Agency
  5. Non-Bank Financial Service

Written by the company

easyfinancial is committed to providing Canadians with accessible, responsible, and personalized borrowing solutions. The company focuses on helping customers build their financial confidence through clear terms, compassionate support, and a straightforward application process. Whether customers are working to improve their credit or need support during life’s unexpected moments, easyfinancial is dedicated to helping them move forward.


Contact info

4.2

Great

TrustScore 4 out of 5

1K reviews

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4.2

All reviews

(1,165)

749 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I was able to relate with the agent…

I was able to relate with the agent very we'll. What I thought I couldn't do, I was able to do with his patient and guidance. His knowledge was very important. I pray he excel on the job

3 July 2026
easyfinancial logo

Reply from easyfinancial

Hi Deborah, we truly appreciate your positive feedback and are glad we could meet your expectations. Thank you for choosing easyfinancial!

Rated 5 out of 5 stars

Very nice and quick delivery

Very nice and quick delivery
Sherry was so good she did good job

3 July 2026
easyfinancial logo

Reply from easyfinancial

Hi Raju, we truly appreciate your positive feedback and are glad we could meet your expectations. Thank you for choosing easyfinancial!

Rated 5 out of 5 stars

Great service……

Great service……. Easy to work with. Fast service.

3 July 2026
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Reply from easyfinancial

Hi Julie, we truly appreciate your positive feedback and are glad we could meet your expectations. Thank you for choosing easyfinancial!

Rated 5 out of 5 stars

Process was quick and efficient

Process was quick and efficient. Agent explained everything step by step and made sure I understand what I was getting into and also told me all the other benefits attached to the application. She also told me about the repayment process and how much it will be if I only made the minimum payment.

3 July 2026
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Reply from easyfinancial

Hi Kevin, we truly appreciate your positive feedback and are glad we could meet your expectations. Thank you for choosing easyfinancial!

Rated 5 out of 5 stars

Great

Very easy and smooth

3 July 2026
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Reply from easyfinancial

Hi Cr1, we truly appreciate your positive feedback and are glad we could meet your
expectations. Thank you for choosing easyfinancial!

Rated 5 out of 5 stars

The lady that helped me was wonderful…

The lady that helped me was wonderful the best i ever had wish more companys had people like Deb .

3 July 2026
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Reply from easyfinancial

Hi Timothy, we truly appreciate your positive feedback and are glad we could meet your
expectations. Thank you for choosing easyfinancial!

Rated 5 out of 5 stars

Personel freindly and respectful

Personel freindly and respectful, eficient and made the whole expreience comfortable

3 July 2026
easyfinancial logo

Reply from easyfinancial

Hi Gloria, we truly appreciate your positive feedback and are glad we could meet your
expectations. Thank you for choosing easyfinancial!

Rated 5 out of 5 stars

Customer service was awesome the…

Customer service was awesome the process was fast and efficient

2 July 2026
easyfinancial logo

Reply from easyfinancial

Hi Shirley, we truly appreciate your positive feedback and are glad we could meet your
expectations. Thank you for choosing easyfinancial!

Rated 3 out of 5 stars

Would not consider all my income for my…

Would not consider all my income for my request
Accepted for a smaller amount.
Funding was deposited in the wrong account and d now I have to wait a week because my bank put the funds on hold when I tried to move the money

2 July 2026
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Reply from easyfinancial

We’re sorry to hear about your recent experience and understand how frustrating this must
have been. We’d love to have the opportunity to investigate further. Please call our Customer
Service team at 1-888-502-3279 so we can look into this right away.

Rated 5 out of 5 stars

The agent was amazing.

The agent was amazing.

2 July 2026
easyfinancial logo

Reply from easyfinancial

Hi Braighton, thank you so much for your kind words. We’re delighted to hear you had a great
experience and will share your feedback with our team!

Rated 5 out of 5 stars

Easy stress free and super fast…

Easy stress free and super fast transaction ⭐️⭐️⭐️⭐️⭐️

29 June 2026
easyfinancial logo

Reply from easyfinancial

Hi K Oliphant1, thank you so much for your kind words. We’re delighted to hear you had a great
experience and will share your feedback with our team!

Rated 5 out of 5 stars
easyfinancial logo

Reply from easyfinancial

Hi Shelby, we truly appreciate your positive feedback and are glad we could meet your
expectations. Thank you for choosing easyfinancial!

Rated 5 out of 5 stars

Everyone was very friendly

Everyone was very friendly, very helpful,
and made sure I understood everything. Nothing was hidden in fine print.

2 July 2026
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Reply from easyfinancial

Hi Letisha, we truly appreciate your positive feedback and are glad we could meet your
expectations. Thank you for choosing easyfinancial!

Rated 5 out of 5 stars

Recommend 100%

Friendly staff and very helpful getting application requirements done and completed.

Will recommend to others!!!

2 July 2026
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Reply from easyfinancial

Hi NS1, we truly appreciate your positive feedback and are glad we could meet your
expectations. Thank you for choosing easyfinancial!

Rated 5 out of 5 stars

Being able to speak with people and not…

Being able to speak with people and not doing it all solely online, made my experience feel human. Julie from the Chatham location was very knowledgeable, and conveyed this knowledge to me very well. I felt informed and well looked after. I was very shocked at how good my credit actual is. This gives me positive reinforcement for my financial future. Thank you all.

2 July 2026
easyfinancial logo

Reply from easyfinancial

Hi Albert, we truly appreciate your positive feedback and are glad we could meet your
expectations. Thank you for choosing easyfinancial!

Rated 1 out of 5 stars

I am 66 and have a salaried job as a…

I am 66 and have a salaried job as a health practitioner. I was short of money last year and dropped into a local Easy Financial location to apply for 10k loan. It was easy After signing a loan agreement they emailed me the money in a couple hours. This year I went in to the same branch looking for money for a home renovation. 25k. This time there were many documents I needed to send in to support my income and to prove property tax on my house was not in arrears etc. My credit was around. 575 so only fair. After days of going back and forth to the location and sending in my full time letter of employment 120k salary etc I was called to come into the same office to sign the agreement for 25k loan. This time they called a second easy financial employee to stand against the wall in the office while I signed the loan documents 26,99% interest but I knew like last time I would be able to pay it off aggressively in months because of my income. Two months after that I went to a mortgage broker to take out a home equity loan they offered me at 5.7 % to pay off my flexiti furniture loan 39% interest and my CIBC master card high interest balances totaling about 16k. The paralegal called me. She told me a company not know to me just put a$200.000 mortgage against my house. I contacted them in Toronto and they said they put mortgages on houses on behalf of Easy Financial. So that’s why the other guy witnessed me sign the routine 25k loan at 27% interest. The had papers in the stack I signed that was a $200,000 mortgage on my house to protect their $25k principal. I was furious. No mention ever if a mortgage. No independent legal advice for me for taking a mortgage. I am glad with the same required paperwork a legit lender gave my a loathe low interest loan to break free of Easy Financial

1 May 2026
Unprompted review
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Reply from easyfinancial

Thank you for taking the time to share your feedback. Your experience is important to us, and
we’re committed to addressing your concerns. We’d appreciate the opportunity to speak with
you directly—please call us at 1-888-502-3279 so we can assist further.

Rated 5 out of 5 stars

The staff was amazing l

The staff was amazing l, very empathetic to my situation. Thank you Chloe and Manu

30 June 2026
easyfinancial logo

Reply from easyfinancial

Hi Renee, we truly appreciate your positive feedback and are glad we could meet your
expectations. Thank you for choosing easyfinancial!

Rated 5 out of 5 stars

Jen was amazing

Jen was amazing! She made this process painless. Great job Jen🙂

30 June 2026
easyfinancial logo

Reply from easyfinancial

Hi Taiba, thank you so much for your kind words. We’re delighted to hear you had a great
experience and will share your feedback with our team!

Rated 5 out of 5 stars

Fast

Fast , simple and EASY.

30 June 2026
easyfinancial logo

Reply from easyfinancial

Hi Matthew, we truly appreciate your positive feedback and are glad we could meet your
expectations. Thank you for choosing easyfinancial!

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