Dyson UK Reviews 

Such a shame to see one of the UK's great brands disappear down the pan. They've lost sight of the importance of good customer service. I ordered a Dyson Ball Animal on 2nd July with next business day delivery included. Today - 7th July - there was still no update status. So, I spent more than an hour waiting on the phone (three attempts) trying to reach someone who could help. When I finally got through to a human being they were in a foreign call centre and couldn't help. All they could tell me was that the vacuum is out of stock and I should not have been able to order if from the Dyson website! They said they couldn't refund me because the problem needed "escalating" to another department, whatever that means. It is just so frustrating that so many companies are content to operate like this. This country!!

Ordered an item on next day delivery which took 2 days to arrive, but the best bit was an empty box has delivered, the item had been stolen either at the Dyson warehouse or in the possession of DPD. Within 4 minutes of delivery I was in the phone Dyson. Two and a half weeks later still waiting for the item to be replaced, just keep getting fobbed off by the TERRIBLE customer service department.

I’ve had Dyson vacuum cleaners before with no problems, 22/11/23 I purchased a Dyson V15 DTCTAB it cost £549.99 fairly expensive, 7 months after the warranty ran out it required a new body at a cost of £175
I spoke to customer services but they said as the guarantee had run out there was nothing they could do.
So any one thinking of purchasing a cordless Dyson be aware they only last 2yrs and 7mths before you need to replace the main body !!!!!! I won’t be buying any more Dyson products there is plenty to choose from on the market. .DONT BUY

I expected much better from Dyson.

My machine is only 2½ years old and I simply wanted to order a replacement part. What should have been a straightforward process turned into a complete waste of time.

I tried to order online, then spent time on two separate live chat sessions, neither of which resolved the problem. I eventually had to phone customer services, but even then the issue wasn’t sorted out. In the end, I cancelled the order because nobody seemed able to resolve it.

The whole experience was frustrating and completely unnecessary. The product may be good, but the customer service I received was inefficient, disorganised and incompetent.

I hope Dyson improves its customer support because, based on this experience, I would think twice before buying from them again.

Ordered a spare part from Dyson rather than getting a non-original part. Order didn’t arrive and I was told I could not cancel the order and that I had to wait. Waited, then got an email saying it had been cancelled due to an internal error and that my payment would be refunded. A month later and still no refund

The level of incompetence in this company knows no bounds. We have had Dyson hoovers for years as the suction power is decent and when inevitably the cheap plastic parts break they would replace whilst under warranty. Now, the geniuses at Dyson want you to send the whole hoover off for a week or 2 to confirm said cheap plastic bit is broken so that they can send it back to you having not replaced the right bit. You are welcome to phone back and have another delightful 30 minute conversation with what I assume is a human, although I am in some doubt, only to be asked to send the hoover back again for inspection! All whilst under warranty. Please save yourselves the effort and look for other brands with more longevity, more helpful customer service processes and ultimately some useful call handlers. Good suction isn’t everything Mr Dyson!

I strongly advise against purchasing from Dyson. Their customer service has been unacceptable. I have been waiting over a month for a refund, and each time I contact them, I am forced to repeat the issue as if no record of previous conversations exists. This ongoing lack of accountability and progress has caused significant and unnecessary inconvenience for what should have been a straightforward return.

Ordered hoover for next day delivery, nothing arrived so after 2 days contacted them only to get a email next day saying they are looking into my order and give 3 more days to try and sort it out,terrible service when I needed the hoover, hence ordering it as it said next day delivery. still not received anything so now contacting PayPal

Dyson use to be a respectable brand whats happend im sick of waiting for your HJ10 filters to be not out of stock in the uk why sale something if you cant replace the filters

I purchased a Dyson cordless vacuum from Currys, and it was faulty from the start. After returning it, the process took over a month, which was incredibly frustrating.

To make matters worse, the vacuum that was sent back to me wasn’t even my original one—it appears to be a different, used vacuum. After spending a significant amount of money on a premium product, this level of service is completely unacceptable.

I expected far better quality control and customer service from Dyson. Instead, I’ve been left without my vacuum for over a month and still don’t have the product I originally purchased. A very disappointing experience from start to finish.

I've had my machine for 1 week and from the start it didn't work right
My machine clips into a dock that empties the machine every time you use it
Seems a good idea but what they don't tell you is that it empties into a special bag supplied by dyson which you throw away
You only get one spare so need to order off dyson which defeats the object of being bag less
The problem is Dyson staff don't know what you need when you tell them
They think you can empty the cleaner as before, but you can't
And when we identified the part it was nil stock and they didn't know when they'd have some
Also the green laser light at the front worked once then gave up
And so the front cleaning head complete is the part you want and it's out of stock
The power is poor and it keeps cutting out
Very poor for a cleaner costing nearly £600
To crown it all Dyson staff are not the most empathic to your problems

I have been a Dyson customer for many years and have had good experiences up until now. Last week I bought a spot+soak vaccum/floor washing robot, a premium product which is reflected in a premium price. It is very difficult to programme and I have had to call customer services 3 times. Two of the "experts" on the help line did not have any knowledge of the product requiring referral to their Concierge service. They only offer a half hour slot which was insufficient, We booked another appointment for this am, Dyson cancelled it with an hours notice and rebooked for next week. This is not the customer care I expect from Dyson ... but sub-optimal customer care seems to be a common theme from other customer experiences.

Bought the Dyson V8 the item if I say useless that’s being kind, doesn’t pick up unless you use full power then only lasts approximately 6mins, if you’re thinking of purchasing one give your head a wobble

Their customer service team are all sweetness and light but they are totally ineffective and incompetent.

22nd June I ordered a new pump unit for my Dyson Pure Humidify and Cool. This would make the third pump!

It is now the 13th July - the pump still has not arrived - it was never dispatched - Dyson's system is not fit for service.
Pump number four has now been ordered - order for pump number three has been cancelled as it was never processed by Dyson even though they took the money.

Can never get to complain to a supervisor or anyone above the front facing support staff - and lets be fair the problem is not of their making but they face the ire of the customer.
It did not arrive... on the 1st July I rang them to find out that the order had stalled as they had not been able to take payment from my card. They never told me that till I rang them!!! So that order was cancelled and a new order initiated.

This time I checked...the money for the new order was not taken from my card so I rang them again on the 3rd July. Same thing - they could not take the money form my account for some reason.

That evening I got an email telling me that the first order has been cancelled. Bit late on that one.

They cannot supply the pump unit - which is really needed in this weather. I am still awaiting a phone call for an explanation.

There is no access to senior customer service personnel.

There is no email address in the "contact us" to lodge a complaint.

Just got an email telling me they are still having problems and will let me know when they can accept/place an order.

Who runs a business that cannot accept payments and does not know when it will be fixed - I know the idiots at DYSON.

​I am writing this review as a final resort after being completely ignored and misled by this company for over five weeks.
​I have contacted customer service well over 5 times via phone and messages regarding an outstanding refund. Every single time I reach out, I am fed the exact same copy-and-paste script: "We have contacted the warehouse team and you will hear back in 24–48 hours."
​Not once has anyone actually followed up. It is a continuous loop of broken promises and stalling tactics. I even sent a final email giving them 24 hours to have a manager contact me before taking this public, and they completely ignored it.
​Keeping a customer's money for over a month while ghosting them is utterly unacceptable. Avoid this company unless you want your money held hostage. I will now be escalating this directly to my bank to force a chargeback. Completely untrustworthy.

Brand new item has to be Repaired
I bought a brand new Dyson Airwrap id and none of the attachments in the box will fit. Now have to wait 2 weeks for a courier to collect it so Dyson can REPAIR it! Spent nearly £500 on a brand new product and it has to be REPAIRED before it can be used! I now have to take 2 days of work waiting for the courier to collect/return it. A month of the warranty will be gone before I get to use it! Did not expect this from a premium brand,

I have a V12 Slim Detect I have attempted to purchase a new body 6 times. Money taken and order not processed. The worst customer service I have ever experienced. I would never buy from Dyson ever again absolutely appalling customer service. I wanted to give NO stars but Trust Pilot wouldn't let me given zero.

Went to bista village and the manager was very helpful her name was gayeia very understanding helpful and a credit to your team. She showed us a number of products thanks for your time and effort a real credit to dyson team thanks again Mr and Mrs card

The vacuum filter needs to be renewed every 6 months. Be prepared for subscription.

I have been trying for 2 years! to purchase a filter replacement for my Dyson Purifier. And it is simply impossible.

Not only that the website is eternally out of stock, but it's impossible to get any help from their customer service.

Email, whatsup messages, messages through their app. Everything gets ignored.

What a scam. You pay hundreds of euros for a product that you can use only for... one year.

AND what a shame for such a global brand to have the most terrible non existent customer service in Portugal!