Dyson UK Reviews 

Ordered an Airwrap advertised with next-day delivery. It never arrived, and tracking showed it stuck at the local delivery depot. When I contacted Dyson I was told to wait 3-5 working days for Royal Mail/Parcel Force to investigate, nobody followed up as promised so I had to chase them.

On the second contact, it appears Dyson’s team had given Royal Mail an incomplete description the first time round, meaning the whole thing restarts with another week of waiting for an answer! Despite this being Dyson’s own error, I was told the order couldn’t be cancelled because it was with the delivery partner (which doesn’t reflect UK consumer law). Beyond frustrating. It’s Dyson’s responsibility to deliver the goods in a reasonable timeframe and they haven’t done that, so now I’m stuck waiting nearly 3 weeks, with no item or refund and no real accountability. The customer service team just go round in circles with the same script, and escalating to a complaints team apparently takes another 5 working days.

For a premium brand, their customer service approach is at odds with consumers’ actual legal rights, let alone providing a poor experience all round. I won’t order anything from Dyson again and wouldn’t recommend anyone else does either.

Best. Hairdryer. Ever.

I ordered directly from Dyson expecting an excellent customer experience, but the service has been extremely disappointing.

My order was worth £640 and was purchased as a birthday gift with next day delivery expectations. Instead, I received the wrong item — a Dyson styler instead of the vacuum cleaner I ordered.

After that, the exchange process turned into a complete mess. I had to store the incorrectly delivered product at home for almost two weeks, while Dyson and DPD repeatedly failed to complete the hand-to-hand exchange properly.

Dyson support kept telling me that my case was a priority, but in practice I had to chase them multiple times myself just to get basic information. The exchange failed several times, the gifting timeframe was completely missed, and the communication was poor throughout.

After all of this, Dyson simply stopped responding to my follow-ups about how they were going to handle the situation. It has now been almost a month without any meaningful update. At this point, it feels like ignoring the customer is part of their complaint-handling process.

The product itself may be good, but based on this experience I would not recommend ordering directly from Dyson. If you want to buy a Dyson product, ordering through Amazon may save you a lot of stress, time and frustration.

Just purchased the Dyson Travel hairdryer as I saw someone unpack one in the box so my husband bought it for me . Was very disappointed that you spend £250 for a travel but they don’t give you the bag to travel with you have to buy that separately. Come on Dyson your products are not cheap
Surely it should come with the travel bag .

I bought a Dyson V 16 Piston animal 10 months ago with what is clearly described as an “All Floors Head”. Do not be fooled by the trendy looking Red and purple brush head. Not only is it flimsy - a tiny bracket holding the side of the head together has broken rendering the head useless but it also refuses to pick up dust off floors with the slightest of texture / imperfections. On anything less than perfectly flat hard floors it is utterly useless.
Having complained to Dyson, they initially offered me a complete replacement machine which I was happy to accept but they escalated my complaint about the all floors head in the hope that Senior Customer Services would supply a fluffy optic brush head free of charge (which they said should do a better job of cleaning my ever so slightly uneven hard floors). When I eventually received a call from Senior Customer Service they advised they would not supply a new machine as previously promised. They were only prepared to offer a replacement brush head and would only supply a fluffy optic brush head if I paid the princely sum of £100.
I have had Dyson vacuums for over 20 years and been very happy with them. I am however, extremely disappointed with both this Dyson and their Senior Customer Service. As it stands, I consider the machine to be not as described and not fit for purpose with the tools supplied. The response from Senior Customer Service I have received so far, is I consider, quite frankly, appalling (although everyone who has answered the phone from the link on the app have tried their best to help). I am however, awaiting a further phone call from Senior Customer Services and will submit a further review should their position change.
UPDATE:
3 weeks later, having still not received any further communication from Senior Customer Services, I called Customer Services from the app again. This time my call was answered by Caroline. She took the time to really listen. Whilst she could not provide a replacement machine, she did offer to send me a replacement “all floors brush head” and a fluffy optic brush head free of charge which I have reluctantly accepted.
This could well be considered a successful resolution, however I am disappointed that the original offer of a replacement machine was withdrawn. Further both brush heads they are supplying are only guaranteed from the date of my original machine purchase and I therefore have concerns about their longevity.

My 5th purchase and my last.
1, Free next day took 2 days
2, Faulty item delivered
3, everyday for a week trying to get collected via chat
4, Had to escalate with great difficulty as promises to collect didn't happen. Eventually a week later collected.
5, Had to escalate again to get them to confirm they had machine BUT they say 14 days for refund.
So they will have had my money nearly a month and I have spent hours on phone and chat bot talking with people from every corner of globe in foreign voices who all say we have to obey Dyson rules.
No considerate customer service.
NEVER AGAIN and do not recommend purchasing from them

Dyson believe that sales of goods act does not apply to them. My wife bought a cool pc1 which was faulty . It did blow cool air but only if you put on maximum (10) and sit in front of it. We informed Dyson and they said we will send someone to repair it. It is brand new and cost enough so we expect a better response than, we will repair it.

The Dyson purifier Big and Quiet has been a god send. I have a dog,live in an open plan house and the temperature was reaching 31 inside. This has been amazing and worth every penny. Not only taken the temperature down but also the humidity. We are actually feeling a little too cool now and it's 33 degrees outside. I found one available at Argos in the sale. Can't recommend highly enough

I have ordered a cooling fan from Dyson. I did this with the expectation of free next day delivery as promised on their web site. They took my order and also took the money from my account immediately. I knew things were not correct because I did not receive a confirmation e mail.
I rang their customer services team for advice only to be told that they could not locate my order despite having taken my money. The customer services team member told me that she could do nothing for me and would have to escalate the issue. I asked to whom she would escalate the issue but she could not tell me.
A day later, I have an e mail that says my order has been located and processed. There is no information regarding dispatch or courier details. I tried ringing again only to be told that the team had no idea when my order would be shipped and I would just have to wait. I also tried e mailing the customer services team but they have not bothered to reply.
I feel that Dyson are interested only in taking money from people and not delivering as promised on their website. The customer support team is poorly briefed and offer practically zero help.
DO NOT SHOP WITH THIS AWFUL COMPANY.

Dyson corded vacuum. Dyson did a troubleshoot over the phone and advised it needed to be brought in for a repair. Luckily it is still under warranty.
However they can’t collect it till 22nd July then they will need time to fix it. There is no temporary replacement. All they could advise for a quicker service was to bring it in myself to their London or Kent repair centre. I’m up in Yorkshire!
I really thought Dyson would have offered a better service to its customers. Very disappointed.

I wish I had used trust pilot to check reviews about Dyson before purchasing from them. Customer service is absolutely terrible. The whole company has become an absolute joke. I purchased an air purifying fan over a week ago for next day delivery. No communication from Dyson to say its not coming when I contacted them them they said its sold out! But they still have my money! Then they offered me a replacement to then turn around and say that is now sold out too!, in the process of trying to get my money back. When did Dyson become such a poor quality brand. Dont waste your money go elsewhere.

Such a shame to see one of the UK's great brands disappear down the pan. They've lost sight of the importance of good customer service. I ordered a Dyson Ball Animal on 2nd July with next business day delivery included. Today - 7th July - there was still no update status. So, I spent more than an hour waiting on the phone (three attempts) trying to reach someone who could help. When I finally got through to a human being they were in a foreign call centre and couldn't help. All they could tell me was that the vacuum is out of stock and I should not have been able to order if from the Dyson website! They said they couldn't refund me because the problem needed "escalating" to another department, whatever that means. It is just so frustrating that so many companies are content to operate like this. This country!!

Ordered an item on next day delivery which took 2 days to arrive, but the best bit was an empty box has delivered, the item had been stolen either at the Dyson warehouse or in the possession of DPD. Within 4 minutes of delivery I was in the phone Dyson. Two and a half weeks later still waiting for the item to be replaced, just keep getting fobbed off by the TERRIBLE customer service department.

I’ve had Dyson vacuum cleaners before with no problems, 22/11/23 I purchased a Dyson V15 DTCTAB it cost £549.99 fairly expensive, 7 months after the warranty ran out it required a new body at a cost of £175
I spoke to customer services but they said as the guarantee had run out there was nothing they could do.
So any one thinking of purchasing a cordless Dyson be aware they only last 2yrs and 7mths before you need to replace the main body !!!!!! I won’t be buying any more Dyson products there is plenty to choose from on the market. .DONT BUY

I expected much better from Dyson.

My machine is only 2½ years old and I simply wanted to order a replacement part. What should have been a straightforward process turned into a complete waste of time.

I tried to order online, then spent time on two separate live chat sessions, neither of which resolved the problem. I eventually had to phone customer services, but even then the issue wasn’t sorted out. In the end, I cancelled the order because nobody seemed able to resolve it.

The whole experience was frustrating and completely unnecessary. The product may be good, but the customer service I received was inefficient, disorganised and incompetent.

I hope Dyson improves its customer support because, based on this experience, I would think twice before buying from them again.

Ordered a spare part from Dyson rather than getting a non-original part. Order didn’t arrive and I was told I could not cancel the order and that I had to wait. Waited, then got an email saying it had been cancelled due to an internal error and that my payment would be refunded. A month later and still no refund

The level of incompetence in this company knows no bounds. We have had Dyson hoovers for years as the suction power is decent and when inevitably the cheap plastic parts break they would replace whilst under warranty. Now, the geniuses at Dyson want you to send the whole hoover off for a week or 2 to confirm said cheap plastic bit is broken so that they can send it back to you having not replaced the right bit. You are welcome to phone back and have another delightful 30 minute conversation with what I assume is a human, although I am in some doubt, only to be asked to send the hoover back again for inspection! All whilst under warranty. Please save yourselves the effort and look for other brands with more longevity, more helpful customer service processes and ultimately some useful call handlers. Good suction isn’t everything Mr Dyson!

I strongly advise against purchasing from Dyson. Their customer service has been unacceptable. I have been waiting over a month for a refund, and each time I contact them, I am forced to repeat the issue as if no record of previous conversations exists. This ongoing lack of accountability and progress has caused significant and unnecessary inconvenience for what should have been a straightforward return.

Ordered hoover for next day delivery, nothing arrived so after 2 days contacted them only to get a email next day saying they are looking into my order and give 3 more days to try and sort it out,terrible service when I needed the hoover, hence ordering it as it said next day delivery. still not received anything so now contacting PayPal

Dyson use to be a respectable brand whats happend im sick of waiting for your HJ10 filters to be not out of stock in the uk why sale something if you cant replace the filters