Dyson UK Reviews 

Dyson is a product that is well over priced, like most brands are the same, they only make money by supplying cheaper manufacturing, and charging the public top end prices!

Ordered the advanced cleaning kit weeks ago. Got a confirmation email to say 3 to 5 working days. Nothing or now update. I contacted Dyson who said it will be 10 working days. I waited longer and had to contact again to be told they would get it shipped within 24 to 48 hours. Again, nothing. I contacted them again to be told it is out of stock. Their website said it is in stock the time I ordered it, each time I contacted Dyson. They said it must be a glitch. I tried to make a complaint and was told I would just be told the same thing. Update as posted 2/7 and it is 8/7 today. I contacted Dyson as not had any contact regarding my confirmed refund. They said the refund had not been actioned and they would do it now. This is really upsetting as I had asked, before I left the chat that the refund/cancellation was processed to be told it was.

I’m extremely disappointed with both the product and the customer service from Dyson. My Airwrap broke while it was still within the warranty period, and despite contacting customer service on two separate occasions, I was repeatedly told there was nothing they could do because the serial number was no longer visible.
After several months of back-and-forth and constant effort on my part just to get support, I finally managed to arrange a repair. The process itself has been frustrating, with slow responses and poor communication throughout. I then received an email saying they were unable to repair my Airwrap because the required part is out of stock and that they would return it and offer me 20% off a replacement instead.
Although the product is no longer under warranty now, it was still covered when I initially raised the issue and started my claim. After months of chasing a resolution, offering a discount to purchase another product is not an acceptable outcome. The issue remains unresolved, and I am still waiting for Dyson to provide a proper solution.
The entire experience has been exhausting and disappointing. I expected much better from a premium brand and would seriously question purchasing from Dyson again.

Ordered a £500 air purifier/fan promised next day delivery, after more than a week it still has not arrived and no sign of it. Parcel force say they have it but wont deliver it? Cant blame the courier the company have to ensure the goods that have been paid for are delivered,for a premium brand Dyson customer service is utterly useless, never again.

I have ordered a replacement battery from Dyson for my V11 vacuum cleaner, but 2.5 weeks later - nothing! Slow or what.. poor customer service and feedback 0

I ordered an attachment kit for a hand held vacuum cleaner. When the kit was not delivered within their normal timescale, I phoned Dyson's overseas call centre and was told it would be with me within 5 working days. It did not arrive. I phoned again. And again. And again. After numerous calls, to their credit Dyson admitted their poor customer service and promised a payment as recompense. Eventually the kit arrived after about 2 months but it was several weeks more before the ex gratia payment was made. I believe I only received this due to my persistence.

Dyson make some great products but their customer support systems are poor and some of the staff were difficult to understand. Perhaps they should put some of the time and effort they devote to avoiding taxes into providing an enhanced experience for customers.

Bought a hairdryer recently, said it would be delivered next day. Was home when the delivery company apparently tried to deliver my parcel (I have a ring doorbell so know they didn’t turn up) but received an email to say delivery attempt failed. Just for the same thing to happen the following day. Had a lady from Dyson call who said she could only offer a delivery date for a day I was available next week or refund. , My point is that I was home when they ‘attempted’ to delivery my parcels the last two times so even if they reschedule my delivery then it probably won’t get delivered. Only other option was return to sender. Wouldn’t change delivery address or leave in shed. Offered only a 10% discount for the inconvenience. First and only time I’ll ever shop direct through Dyson. Why they use DPD as a delivery company I’ll never know, get nothing but problems with them in my local area.

I had a Dyson corrale which needed repair as it was out of warrenty I paid to have it fixed it was sent back via dpd and because the courier wouldn’t leave it (another story) it was sent to the post office low and behold no parcel !!! So after another wait they sent out a reconditioned straightener which was a different colour I didn’t like it and it didn’t match my hairdryer 8 months
on I’m still waiting for the right colour numerous phone calls later to agents that can’t deal with it as it has to be escalated result in nothing and they don’t answer emails I’ve just rung up to be told a manager will ring me from the correct dept i will not hold my breath !! I will never buy another Dyson after this the customer care is appalling and shocking they don’t care once they have your money which are expensive anyway

What an awful experience, don't buy anything from Dyson! I ordered a hair wrap Styler and dryer for next day delivery as it was needed quickly. I received a clean and wash vacuum cleaner instead! Trying to sort it out was just a nightmare. Thr customer service person just kept giving scripted answers instead of trying to resolve the problem, which was caused by them sending me the wrong item. I was told I'd have to return the wrong item and then only when it is received in their warehouse would they process my refund and then it would take 14 days from then to get the refund. All because of their error I am now out of pocket a lot of money (as Dyson are very expensive) for a few weeks as they could not collect the item from me until next week. I got nowhere trying to explain that as this was not my fault they shouldn't be looking to deal with this under their normal return procedures. rather they should be making a special case due to them sending me the wrong item. They were not prepared to listen to me though so no choice but to wait for my refund whilst having to buy the item again from somewhere else. Not good at all and most disappointing experience for a company I thought had good values and good customer care. Definitely not the case. Beware!

The Dyson AM-07 is a very effective and stylish cooling fan. Pros: The slimline style makes it quite unobtrusive compared to larger 'round-headed' bladed fans; bladeless design means it is safe from 'curious fingers'; good build quality; good air throughout even at slower speeds making sleep easier during hot nights and rooms more comfortable during warm days; remote control sits neatly onto the top of the unit when not in use; 2 year warranty. Cons: Expensive (there are much cheaper fans out there but, IMHO, none as stylish. I'm hoping the extra cost also reflects the quality of Dyson's 'hidden engineering', but time will tell); quite noisy at highest speeds (settings 8-10), but I haven't had the need to set at over 5; no app (if you like that sort of thing). In summary, if you can justify the cost then this fan is well worth considering for its looks and performance.

Tried to get my robotic hoover fixed
Will be September when I get it back
Refused to replace
Unable to speak to a manager
£1000 for a 3 month old hoover that doesn’t work
DO NOT BUY DYSON
TRY SHARK NINJA INSTEAD

Recently our Dyson Nural just stopped working, and I had to reach out to Dyson support. From the get go I had a very good experience, in my initial call I was taken through a bunch of steps to check for issues - and I was then taken through a quick video call so they could see the unit themselves.

After the above, it was agreed I'd have to send it in for repair and a courier was booked for me for the next Friday, however at my request we changed it to the Monday just after. On the Monday as agreed DPD arrived with a box and collected my hairdryer.

2 days later I received an email from Dyson advising they'd received my parcel, and that it would be passed over to the repair team for inspection/repair. After 3 days I received an email from said team letting me know it couldn't be fixed and that support would be in touch with further advice - just 1 hour later I was contacted and a brand new Nural hairdryer was ordered for me and shipped (and my registered hairdryers serial number was updated) - then just 24hrs later it was delivered to me via DPD.

All in all I can't fault the service I received, from the start it was very efficient and I was kept advised throughout - I am very pleased with everything.

I am absolutely appalled by the lack of professionalism from Dyson UK. I am a loyal customer who owns a total of SIX Dyson products, but this recent experience has completely ruined my trust in the brand.My issue has been ongoing for over two months now. Initially, Dyson customer service contacted me and offered to replace my faulty machine. However, when I replied with a follow-up question asking about alternative options, they completely vanished.Dyson UK has been ignoring my emails for two straight months. Leaving a loyal customer stranded mid-resolution and intentionally ghosting communications is unacceptable. It is deeply frustrating to be treated this way after investing so much money into their ecosystem.Do not trust their customer support. Once they stop replying, you are completely on your own. I demand a senior representative to contact me immediately and resolve my case.

I bought an expensive item, including next day delivery. Royal Mail said they attempted to deliver, there has not been any proof to say they had, no calling card posted through the door etc.
Contacted Dyson, their chat bot promised it would be sent next day. Guess what that never happened either, Roysl Mail again later said they tried to deliver again no proof and we were in all day both days. Contacted Dyson again, absolutely panther service, said I would get a call back from a human with 48 hrs!!!!! So 3 days late delivery and can’t speak to Dyson for a further 3 days possibly. Woii hi ld not refund me or indicated they would only initiate a refund after they have received the goods back Then could take 14 days to refund.
So if your thinking of buying an extortionately priced product from Dyson, expecting them to deliver it too you when they said they would, think again and buy a cheaper alternative product and then you won’t have to deal with the disappointment, and really poor customer service.

I can’t express how disappointed I am with the whole customer service provided from overseas.

I have always looked at Dyson products as being one of the best, so although pricey, have always thought it was worth it. I’ve purchased different products over the years, one being handheld hoover. One day it just stopped working. After a lot of effort of trying to get to the bottom of things, I decided to purchase a couple of spares parts and managed to get it working (for now). I wanted to return one of the parts that wasn’t needed and found the whole returns process far from straight forward. The thing that has really upset me is how on three occasions speaking with the customer service agents, how astonishingly rude they were. I wasn’t happy with the service so wanted to know where they were based and was boldly told that it isn’t any of my business. Another cancelled my returns label to then tell me there’s nothing he can do, so I’m basically stuck with an item I don’t want or need. Another when querying my refund and asked what will happen if I don’t receive the refund in the time specified was told don’t ask questions that’s not relevant. Have these people done any customer service training. Dyson should be ASHAMED to be charging customers high prices and giving them the lowest of the low customer service experience in order to save money by paying rude, arrogant people. I would not like to think how they speak to their partners but it’s totally unacceptable to think it’s ok to speak with any customer in such a way. I told one I’m not your wife, sister or partner so don’t speak to me like that. I was told if I don’t like it to go.

I will NEVER purchase another Dyson item again in my life. Shame on you Dyson!! Here today, gone tomorrow!

I bought the new Spot & Scrub robot vacuum cleaner back in December. Had issues with it from the word go. They said they’d replace it. It took over three months of aborted DPD collections and hours on the phone and three days off work in order to get the second robot. Most of my initial emails were ignored until I wrote directly to James Dyson and the head of customer service. I then received a new robot. It also was faulty. Again took months to get it returned to get my money back. I was offered a discount on the vacuum cleaner which I assumed was compensation for all the issues. Compensation is what I’ve asked for. When I returned the vacuum cleaner, they took that money back off me claiming that it wasn’t compensation it a good will gesture!!

If I could give this company zero, I would. Absolutely appalling customer service and an appalling product.

Whatever you do do not buy this product or buy from Dyson.

What was a bastion of British technology is now producing garbage with garbage customer service.

I have been trying to return a Dyson Hot Cool HF1, which works abysmally, I received it on June 23 and contacted Dyson June 26 to make arrangements to return. I am not mobile due to a recent surgery and have no printer; so I made arrangements with Dyson to have the machine picked up. No one showed up on Monday - I waited all day. Called Dyson again. Tuesday someone showed up but no label, so they wouldn't take the Dyson. I called Dyson today again, for a 3rd time, and was told I should have a QR code, which I never received. The customer service rep stated someone will show up tomorrow and they will have a label. Now I am to sit by the door a 3rd day (tomorrow) and wait for the Dyson to be picked-up. I am DISGUSTED with this whole mess. I own several Dyson products and have been pleased with them. I am upset with the direction Dyson seems to be going.

Dyson V11 purchased through John Lewis in June 2025.

Worst Dyson appliance ever purchased.

It has now broken for the fourth time in twelve months. John Lewis powerless to do anything as it is beyond 30 days from
purchase and Dyson will only offer another repair of indefinite time despite replacing the item once already and after a lengthy battle, a replacement part sent in the post.

The product design awful-very heavy and I have never spent more time trying to pull debris from the main pipe because the power boost causes compaction of dust and debris which blocks the airway repeatedly.

I have had two Dyson vacuums previously which have worked perfectly well for years but will never buy one again after the V11.

Avoid this overpriced product at all costs and spare yourself the poor customer service from Dyson.

Ordered a replacement brush roller for a Dyson V6 Animal, wrong size was sent. Tried to contact customer service to get exchanged for the correct size and I was just texted a link to make a return. all automated, no discussion. I wasn't even given any options. I only assume they will refund the total cost as this wasn't even an option, and no paperwork, just a postage label.

So, if this is the future today, from a company like Dyson, who you would expect to know what service is, I don't like it.

This is the third disastrous online shopping experience in two days. All connected with customer service, or lack of. The list of my online shopping destinations is getting smaller....!

Please bring back the High Street!