Dreams store was very large inside and presentable. The staff member that served me was very helpful and polite, providing options and suggestions. The order proceeded according to date and wa... See more
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Gents who delivered mattress were respectful of property. Can't fault them. Only criticism is with your charges to place mattress in bedroom. We do think £39 is excessive for something that took 5 mi... See more
Friendly store assistant, good explanations, completed sale quickly. Texted with regular updates, mattress arrived before specified time slot but suited me. As agreed and paid for old mattr... See more
Brilliant F2F customer service. Matt saw my husband and I wondering in the store and laying on every single bed we came across in the hopes that it would please us both. Matt directed us towards their... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Wells Green Retail Park, B26 3PX, Birmingham, United Kingdom
- 01212815718
4.8
Excellent
134 reviews
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Great quality bed, great service
Matt from Sheldon sorted us out for our new bed.
Great customer service , great choice of bed, great delivery service too
Took the extra cover for i years just in case but the bed seems very sturdy
28 July 2025
Excellent service.
The team at Dreams in Sheldon are professional, polite and knowledgeable.
Toni was our point of contact and she was superb. Thanks Toni.
11 August 2025
Great service & fast
Great service, great value for money, fast service.
11 July 2025
Unprompted review
Brilliant service from the store
Brilliant service from the store, and delivery men were also brilliant.
29 June 2025
I got my order on time
I got my order on time, the mattress was delivered to me as promised. It’s really good and comfortable. So far I am loving it.
13 June 2025
Mattress is really comfortable Delivery…
Mattress is really comfortable Delivery blokes were great Really pleased with purchase
3 May 2025
Excellent service from the ordering of…
Excellent service from the ordering of the beds right through to delivery.
1 little negative delivery date of the beds was long time after ordering.
4 April 2025
From entering store to bed delivery no…
From entering store to bed delivery no problems at all
22 March 2025
Successful
Polite, friendly, helpful, knowledgeable staff made the experience of choosing a mattress pleasant. Dreams sleep technology took the guesswork out, narrowing down the search to 6 suitable options. 30 day in home trial a bonus. Delivery as promised.
1 March 2025
Excellent customer service by the…
Excellent customer service by the lovely Toni at Sheldon. Everything explained thoroughly. No high powered sales tactics. Delivery service guys very helpful and even repaired a broken castor for me. First class service from a first class company
9 March 2025
Excellent service advice on what…
Excellent service advice on what matters was best for me and my husband.
27 February 2025
Brilliant service from store to…
Brilliant service from store to delivery. Really pleasant people 👍
21 February 2025
Friendly service.
Friendly, helpful staff. Didn't feel rushed. Good communication from delivery drivers who wore protective shoe covers before entering our house.
Good service all round.
Very pleased with new mattress.
4 February 2025
Very happy with my new mattress
Very happy with my new mattress. It's so comfortable. The staff in store were very friendly and helpful especially the sales man as he was new to the job.
9 February 2025
The whole buying process was very easy…
The whole buying process was very easy . Delivery guys where brilliant and the mattress very comfortable
7 February 2025
No Complaints!
Great service from store manager. Great price and quality mattress and bed. Thank you!
31 January 2025
Matt and the team at Sheldon are 5 Star
Matt and the team at Sheldon were great, delivery team were easy to deal with would highly recommend
24 January 2025
Good experience
Men delivered the sofa bed and assembled. Very pleasant, cheerful. All done quickly, no fuss. Thank you.
19 January 2025
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