Dreams - Sheldon Reviews 

134
TrustScore 5 out of 5

4.8

Wells Green Retail Park, B26 3PX Birmingham, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Dreams store was very large inside and presentable. The staff member that served me was very helpful and polite, providing options and suggestions. The order proceeded according to date and wa... See more

Rated 4 out of 5 stars

Gents who delivered mattress were respectful of property. Can't fault them. Only criticism is with your charges to place mattress in bedroom. We do think £39 is excessive for something that took 5 mi... See more

Rated 5 out of 5 stars

Friendly store assistant, good explanations, completed sale quickly. Texted with regular updates, mattress arrived before specified time slot but suited me. As agreed and paid for old mattr... See more

Rated 5 out of 5 stars

Brilliant F2F customer service. Matt saw my husband and I wondering in the store and laying on every single bed we came across in the hopes that it would please us both. Matt directed us towards their... See more


Company details

  1. Bed Shop
  2. Bedding Store
  3. Bedroom Furniture Store
  4. Mattress Store

Written by the company

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Written by the company

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Contact info

  • Wells Green Retail Park, B26 3PX, Birmingham, United Kingdom

  • 01212815718

4.8

Excellent

TrustScore 5 out of 5

134 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(134)

13,450 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Recommended

What makes this company good, is the customer service you receive. They are very friendly, drinks offered, and they do there best to accommodate your needs.
I do think delivery is a little high,but all in all, great service.

17 May 2024
Rated 3 out of 5 stars

The delivery men turned up before the…

The delivery men turned up before the given time. Time is important as arrangement needs to be made for someone to let them in. Also the agreement to remove the old bed from the room was not followed.

26 April 2024
Dreams - Sheldon logo

Reply from Dreams - Sheldon

Good afternoon Mrs Pennant,

Thank you for taking the time to leave us your feedback.

I am very sorry that the crew arrived outside of their time slot, and I am also sorry that that the instruction around the removal of the old bed was no followed.

I spoke with a member of your family today and have sent you an email. I do hope we can arrange to speak soon.

Many thanks,

Kishan

Rated 5 out of 5 stars

It's like a Dream come true

This was me and my wife's very first visit to Dream store. We did not expected the level of such amazing services with professionalism and knowledge that was provided to me and my wife by Shahzia who was one of the staff members. She made us feel very welcome and comfortable. She offered us drinks like tea, coffee or water. Her communication was clear and concise. She very quickly understood what we wanted it but she went above and beyond and gave us more different options but never tried to over sell, she understood my budget and tried her best to help. Bottom line is that we visited Dreams store just to browse but because of Shahzia's genuinely excellent attitude we ended up purchasing the perfect matters and more and we both in love with it. Its just Perfect.

7 April 2024
Unprompted review
Rated 5 out of 5 stars

Dreams Store: A Haven of Hospitality and Comfort

I cannot stress enough how impressed my wife and I were with our recent experience at Dreams store. From the moment we stepped foot inside, we were greeted by the incredibly welcoming and helpful lady, Toni. Her hospitality was truly exceptional and made us feel right at home.

Not only did Toni offer us coffee and tea upon our arrival, but she also took the time to understand our specific needs and preferences when it came to choosing the ideal mattress. Her extensive knowledge about the various options available at Dreams was truly remarkable, and she answered every single question we had with patience and expertise.

Thanks to Toni's guidance, we were able to find the perfect mattress that met our requirements. And let me tell you, we couldn't be happier with our purchase! The level of comfort provided by our new mattress is beyond our expectations. We have both experienced nights of uninterrupted sleep, and the difference in how we feel when waking up is remarkable. It's safe to say that our mornings are now filled with refreshed energy and vitality.

In addition to Toni's hospitality, the overall experience at Dreams was outstanding. The store had a pleasant ambiance, and the wide variety of mattresses catered to every possible preference. The staff was professional, friendly, and readily available to assist with any queries, making the shopping process all the more enjoyable.

The exceptional service provided by Toni and the sheer comfort of our new mattress have made us loyal customers of Dreams. We have already recommended this store to our friends and family, as we believe it offers an unparalleled mattress shopping experience.

If you're in need of a new mattress, look no further than Dreams. Trust Toni's expertise, enjoy the complimentary delicious beverages, and prepare to be blown away by the level of comfort you'll find. Our nights have truly been transformed, and we are forever grateful to Dreams and Toni for making our mattress buying journey such a delightful and successful one.

16 March 2024
Rated 5 out of 5 stars

Toni

Toni ! She is friendly, engaging and you don't feel any sales pressure. Toni works for you to achieve what you want and need

17 February 2024
Unprompted review
Rated 5 out of 5 stars

Super friendly staff

Dreams Sheldon - Super friendly staff who were very knowledgeable about the products on offer. Very happy with the order process, excited to see the bed arrive in mid March.

12 February 2024
Unprompted review
Rated 5 out of 5 stars

Excellent choice

Excellent choice for our new mattress,store staff were very helpful and seen to our needs,the mattress itself is such good quality,at last we are having a good nights sleep,thankyou dreams😊

1 February 2024

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look