Was a good experience - used the analysis thing to assess our best mattress having done this before and it found us a good mattress. Hopefully as good this time too. Dealt with by Tina throughout who... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We were assisted only when needed while browsing the store and received information from Lucy, who knew any details we enquired about, without any sales pressure. Once decided we were sat down com... See more
We had a good experience in buying our new bed . We were left to explore all beds & mattresses but had a good team nearby to ask questions . Our decision to buy was very easy & straightforward with Co... See more
We had a great experience with Tina in MK this morning. We were greeted with a friendly smile, great advice, service & knowledge & we were able to make our choice & process the order quickly, with fr... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit A Routeco Retail Park, MK6 1BN, Milton Keynes, United Kingdom
- 01908755604
4.8
Excellent
419 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The service in store was everything I…
The service in store was everything I hoped for and the final result of actually sleeping on my new bed has been a very comfortable experience indeed.
23 May 2025
Comfortable mattresses + personal service
Comfortable mattresses and good sales advice.
I actually bought a second mattress a few weeks after the first one, having found the first one very comfortable. Getting some money off in the online sale was a bonus.
17 May 2025
Excellent Buying Experience at Dreams
We had a great experience buying our bed from Dreams. The staff were friendly, helpful, and really knew their stuff. They took the time to understand what we were looking for and guided us through the options without any pressure. The whole process was smooth and easy from start to finish. Would definitely recommend Dreams for a stress-free bed shopping experience!
4 May 2025
Unprompted review
Good Service
My daughter tried a few mattresses & chose the one she liked. Assistant was very nice, although I had to remind her that there was a discount advertised.
Delivery was on time & the bloke that did it was really nice & polite. Took the old mattress away.
I had no issues & was very pleased with the service.
11 May 2025
Double Bed
Bought from showroom with helpful staff that were not pushy. Delivered on time as expected, straightforward to build and a lovely bed that seems to be good quality for the money.
10 May 2025
The bed arrived almost to the minute as…
The bed arrived almost to the minute as promised. The delivery drivers were polite and friendly. They assembled the bed at top speed and removed all
excess packaging.
The bed is exactly as we hoped so far.
8 May 2025
Good i can recomend
4 May 2025
Amazing service
Amazing service. From start to finish, the bed is so comfy, 10/10 highly recommend
20 April 2025
Fantastic bed
Fantastic bed, great service from start to finish and the bed looks amazing in situ. Very comfortable to sleep in
19 April 2025
A great experience
The whole process from ordering the mattress to its delivery was very straight forward. I was kept informed of the progress of my order and when the mattress was delivered the team put it in place and took the old one away without any fuss
7 April 2025
Very polite and tidy
Very polite and tidy. Worked quickly, explained how to open and close ottoman bed safely.
13 April 2025
Excellent in shop help and knowledge. Right purchase
My visit to Dreams Milton Keynes was a good choice. Colin the assistant was very knowledgeable and helpful with my purchase of a new mattress, which has been the right purchase. I would recommend them when looking to purchase such an Important item.
25 March 2025
New Bedroom Furniture & Mattress
I recently purchased the Jacob bed and matching side cabinets from Feather & Black and a Dreams Mattress. Shop staff were very helpful and knew their product. The delivery staff/installers were also amazing, courteous and respectful of my property and did a wonderful job putting the bedroom furniture together. One minor point to note, if you are buying a mattress and you want it to be taken to the room of your choice it will cost you extra, this isn't always explained as I found out. All said and done, I now feel like I am sleeping in the most amazing bedroom. Love it.
28 March 2025
From start to finish
From start to finish, sale persons had time to listen to what we were looking for, polite and respectful, on both visits, delivery drivers , thoughtful and respectful when bringing goods into our home, would definitely recommend
28 March 2025
New bed and mattress
Absolutely love our new Jay ottoman bed frame and Tempur mattress, I've had the best sleeps in a long time.
29 March 2025
HEAD BOARD WAS EXACTLY WHAT I WANTED…
HEAD BOARD WAS EXACTLY WHAT I WANTED .COLOUR PERFECT.THE DELIVERY MAN WAS VERY HELPFUL AND CONSIDERATE.VERY PLEASANT AND FRIENDLY.MAN
..
20 March 2025
Service in the shop and delivery
23 March 2025
Dream experience
Really attentive staff who helped us choose the right mattress, was really knowledgeable of the range of products but not pushy in the least. We were able to have a good look at bed frames without feeling pressured to make a choice. Great deals and amazing value for money
8 February 2025
Really Helpful staff in store. Especially Lucy.
Really Helpful staff in store. Especially Lucy who was attentive and informative about the bed and mattress we chose. The delivery was as booked, on time and polite delivery guys. Overall, a very good service and we are delighted with our new comfy bed. Thank you Dreams
20 March 2025
Very thorough and polite and brought…
Very thorough and polite and brought the mattress in very quick .my only complaint is my mattress does not sing like the advert on the telly
21 March 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.