Dreams - Milton Keynes Reviews 

419
TrustScore 5 out of 5

4.8

Unit A Routeco Retail Park, MK6 1BN Milton Keynes, GB


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Rated 5 out of 5 stars

Was a good experience - used the analysis thing to assess our best mattress having done this before and it found us a good mattress. Hopefully as good this time too. Dealt with by Tina throughout who... See more

Rated 5 out of 5 stars

We were assisted only when needed while browsing the store and received information from Lucy, who knew any details we enquired about, without any sales pressure. Once decided we were sat down com... See more

Rated 5 out of 5 stars

We had a good experience in buying our new bed . We were left to explore all beds & mattresses but had a good team nearby to ask questions . Our decision to buy was very easy & straightforward with Co... See more

Rated 5 out of 5 stars

We had a great experience with Tina in MK this morning. We were greeted with a friendly smile, great advice, service & knowledge & we were able to make our choice & process the order quickly, with fr... See more


Company details

  1. Bed Shop
  2. Bedding Store
  3. Bedroom Furniture Store
  4. Mattress Store

Written by the company

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Written by the company

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Contact info

  • Unit A Routeco Retail Park, MK6 1BN, Milton Keynes, United Kingdom

  • 01908755604

4.8

Excellent

TrustScore 5 out of 5

419 reviews

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4.8

All reviews

(419)

14,409 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Service above selling

The personal touch was evident from when I arrived in the store - identifying what I was hoping for, looking for, acknowledging my need to stay within budget on my pension income, and finding a good compromise. At the same time, he recognised my interest in what I'm getting for my money - the materials, the science, the benefits, etc. I was shown samples of the mattress components to demonstrate how the support and coolness elements worked. That helped establish what might work best for me, then he found options within the amount I had to spend

12 September 2025
Unprompted review
Rated 5 out of 5 stars

It is rare these days to have a team of…

It is rare these days to have a team of people who are able to follow through and make things happen that have been agreed in advance. Dreams Milton Keynes were excellent. From helping us to choose our beds, being able to keep them until our new build was ready. Calling us, when they said they were going to call and just making the whole experience a really pleasant one. Thank you Dreams Milton Keynes! Ayr delivery team were also professional, efficient and friendly.

14 August 2025
Rated 5 out of 5 stars

Great company to deal with

from the service in store through to the team that delivered and installed i cannot recommend highly enough Dreams. You made an issue with one of your competitors fade into the past by your attention to detail. Nice to deal with a friendly and professional company

1 August 2025
Rated 5 out of 5 stars

I’m very happy with my new bed and…

I’m very happy with my new bed and mattress from going into the store where we had excellent service and the delivery time and date were exactly as I was told and the 2 delivery men that delivered and put together my new bed and mattress were great all in all excellent service.

25 July 2025
Rated 4 out of 5 stars

Good service from knowledgeable salesman.

We were approached on entering store and asked if we required help. The salesman was knowledgeable and explained our options. We haven’t received the product yet so hopefully if it is up to standard it will put the rating up to 5 stars.

16 July 2025
Unprompted review
Rated 5 out of 5 stars

Extremely satisfied customers

We were really pleased with the service we received from Dreams starting with purchasing our Mattress to the delivery the guys phoned us on the morning to advise what time they arrived as they said extremely polite and helpful we couldn't fault the service

6 July 2025
Rated 5 out of 5 stars

Excellent service from start to end

Excellent service by Tina in store. Very helpful, considerate, discreet and compassionate in dealing with elderly disabled requirements.
Delivery guys were great, neat, tidy and polite.
Excellent service all round thank you.

22 June 2025
Rated 5 out of 5 stars

Beyond customer service

Met Chloe at the door as we walked in. Found her to be helpful and genuine in her desire to help from the onset. Listened dutifully to all our requirements. Introduced us to the bed professor who analyzed our frames. Advised on the best mattresses to be had for our requirements. Showed us others not on the list , helping us to make up our minds. Chloe made the Sale.

31 May 2025
Unprompted review

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