Simon was extremely helpful,advising us on quality and good value .He was very patient, we will of course going to Dreams again.
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Excellent service from Simon on finding the right mattress and base for my new bed. Would highly recommend.
From going into the store , thinking of purchasing a mattress , to it being delivered , it was a very professional service. Would recommend Dreams without any reservations!! A great team , from the... See more
Excellent purchase. Simon the advisor was extremely helpful, guided me through the range of mattresses suitable to my needs until I found the best for me.
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company

- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit L Croft Retail Park, CH62 3PN, Bromborough, United Kingdom
- 01885498243
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Very good range
Very good range, well informed staff, never felt pressured. Great shopping experience
As soon as me and my daughter walked…
As soon as me and my daughter walked into your dreams store in Bromborough all the sales Men & Women sales personal couldn’t be more welcoming but in particular Demi, who we dealt with was fantastic, and a great help in deciding which mattress to pick for my daughter who has always suffered with lower back pain when sleeping but now not so much and she is extremely happy with her mattress and never had such a great sleep experience, so thank you so much for helping her pick the right mattress for her.
Initially just went to see what type of…
Initially just went to see what type of mattress would be suitable, but ended up ordering one on the same day
Highly recommended.
All the staff who I dealt with were very friendly and helpful and the delivery was made within the pre-arranged time. Could not have asked for better service.
Lovely sleep The service and understanding at the…
The service and understanding at the store was second to none No pressure and knew what we needed. the delivery equally was just as good with excellent communication from order to delivery
Great services and quality!
Very good customer relations
Very good customer relations. Not at all pushy but very helpful and then left you alone to muse and decide on the mattress which was right for me.
Finally, completion
5🌟 Product
5🌟 Bromborough store
5🌟 Delivery Assembly crew 0🌟 Customer service staff
Partial delivery on the arranged date, 3 rearranged dates before finally on the 4th date, full completion, one month later.
Great service and product.
Bedside Manner
A friendly and hearty welcome on arrival in Bromborough this morning by the team, who asked if I wanted a hot drink. Dave was my eventual advisor and salesman.
Even though I knew what I needed, he showed me the options available and invited me to try an alternate mattress (pillow provided too). I was encouraged or asked if I had made use of the online selection tool, which I had.
I was asked about additional accessories I may need and this was helpful in my choices to fine tune my needs.
Everything from ordering instore to…
Everything from ordering instore to delivery and construction ,excellent service.
I really enjoy my new mattress and bed
I really enjoy my new mattress and bed. Thank you.
The reason I gave 4 stars is that the manager from the shop was so efficient as soon as I walked in the shop. Did not keep me waiting and eager to help. I would give this 4/5
Also I found the team who delivered the bed and mattresses so efficient and helpful and professional . I would give the delivery team 5/5. I would definitely recommend dreams to other customers.
Perfect from start to finish
Perfect from start to finish- very happy with all aspects from purchase to delivery. We were looked after in the store but not rushed into make a decision. James was knowledgeable and answered all our questions. Mattress is amazing and cannot find fault, just wish we had not waited so long to get it. Sleeping so much better.
Great deal, good, friendly service, good experience all round
The man who worked there was very welcoming and a good salesmen, he was very attentive and friendly and he gave us a great deal, the mattress machine (I’m not quite sure what it is) that figures out your ideal mattress was interesting and paired up accurately with what I ended up getting, the mattress came quickly and easily in good quality and I got a discounted pillow, good experience, affordable and a better price than what I found online on other sites
Start to finish
From start to finish the experience was great. Julie was awesome instore, going on the aleep match machine to having coffee and biscuits
from the moment I walked in to store…
from the moment I walked in to store the srvice was exellant. when delivery arrived the 2 lads were well dressed and wore protective shoes & put mattress on bed asked if there was anything else they could do.10 out of 10.
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