Dreams - Bromborough Reviews 

From our first visit to the Dreams store to taking delivery of our new mattresses everything went smoothly.
We wanted two single mattresses which we could put together to make a super king bed. We were given very good advice in store and we are delighted with them. Even better was that they had an offer on the ones we chose.
So comfortable and we are having the best nights sleep for a long time.
Well done Dreams!

Terrible company to deal with. Poor customer service in shop and from head office. When we lodged a complaint with head office, we never heard anything back.

Speaking to the manager in shop was nothing but an upsell waste of time. The customer service hung up on me because I could not repeat myself over and over.

The delivery team was excellent.

The beds themselves are quite nice and come with the bare minimum of what you ordered.

Update : Hassan attempted to reach out to me, I tried calling him back. Discussing issues with this company is difficult in itself.

All excellent - sales, delivery, installation and, of course, the mattress.

I bought a Tempur Smartcool mattress from Dreams Bromborough store through salesman Simon, it was reduced by 5% in a sale and I asked if he could knock any more off he agreed to make it 10%. I cheekily asked if he would throw a pillow in and he passed me a pair and said they were free but when I received the email with my order confirmation he’d charged me £20 for them so I rang the store to tell him and that they were not comfortable anyway, he kept insisting they were free and I could give them to someone, I told him they were not free that he took £20 out of the extra 5% he gave me he then offered me a discount on a feather pillow which cost £40, I didn’t want to spend any more money. I rang back a few days later the receptionist said he was taking a delivery and she’d get him to ring me back, 3hrs later I rang them she said the pillows were free, I could hear his voice in the background so he had refused to talk to me. Good did come out of it I contacted Dreams customer service and they told me to pick a pillow to the same value and posted it to me, it’s nice and comfortable. The mattress was a bit hot at first but I replaced the sheets with 100% cotton ones and got a lower tog duvet. I love it now.

Really happy with my mattress finally getting a good nights sleep

Excellent from order to delivery

Delivery and fitting was great both men were perfect gentleman

Friendly staff advised us on the types of mattresses that would likely be suitable for us before leaving us to try out some of them in our own time. There was no pressure sales, just a relaxing cuppa and advice if we needed it while trying out a range of beds. Delivery service was excellent and fast.

Knowledgable salesman helped with decision making on bed at affordable price.
Quick delivery date options.
Delivery guys texted tine slot and when close to delivery.
Friendly respectful efficient delivery team.
Thank you.

Excellent customer service and nothing was too much trouble from the person who dealt with us. She is a total credit to your team

Staff very friendly & knowledgeable about products, the dreams showroom very well laid out & clean I certainly would recommend family & friends to purchase a bed or mattress from dreams

Staff in store all very friendly
Sales person Demi was exceptional very
patient, knowledgeable re practicalities
addressing all my concerns and explained every step of the purchasing and delivery process
Shout out to Simon who made me feel at ease with his friendly supportive manner

The delivery team who came from the Warrington area also deserve praise as part of the extended team
Polite, professional and considerate of my vulnerable status as an older lone female
All three young men are to be commended
This experience has been positive and uplifting

Delivery time was given to us the day before and it came as described.
The two guys were really pleasant and and delivered the bed to the bedroom and put it all together. Removed all the packaging. Before they left they explained a leaflet about the 100 day garentee.
The people in the Dreams shop were also very helpful too.

Love my new bed, so comfy, have not slept this well in years

We had the best sleep for a long time the sales staff so helpful,delivery lads so caring for our needs and home, both older generation 82 and 78,grateful to all THANK YOU

I went into the shop itself to choose the mattress, and I took the sleep machine to identify the most ideal bed. Very kind and helpful staff who explained things well for us! The Mattress is very good and has been great for helping my sleep.

We've had our bed 2 weeks now and it's perfect, the mattress is just what we needed, Dave at Dreams Bromborough helped us find the right mattress and gave us all the information we needed to choose.
Would definitely recommend a visit to Dreams if you are looking for a new bed.

The staff and range on offer in Dreams Bromborough were excellent! The customer service was excellent, friendly and efficient. The delivery process was easy and the delivery staff Christian and Kieron were friendly, professional, helpful and prompt! We are very pleased with our new Dreams double bed and the overall experience ! 10/10