I am so pleased with doktoronline.com. The process of the doctor consultation was extremly professional and was very happy with the treatment course of prescribing the medication i needed. I was sent... See more
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I ordered my medicine on December 4 and was able to pick up the package on December 6. The whole process was incredibly simple and quick, I wish I had ordered from Dokteronline a long time ago instead... See more
Company replied
Everything was very well explained. I had no problems with ordering or delivering. Will most likely use when needed next time. Best regards
Company replied
So many good things! The delivery was fast even though it came from abroad. The quality of the product I ordered is superb! Once I received the product they reached out asking if I had any questions o... See more
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Company details
Written by the company
Dokteronline.com är en informativ hemsida och online hälsoservice som kan hjälpa dig med att begära en läkarkonsultation. Dokteronline.com erbjuder själva inte några produkter, men ordnar också på din begäran den rätta behandlingen för din åkomma eller besvär. Vi kan sätta dig i kontakt med registrerade EU-läkare och apotek som vi har tillträde till. Då det gäller receptbelagd medicinering avgör en läkare genom en konsultation om den av dig valda receptbelagda medicineringen är lämplig för dig. Godkända beställningar behandlas av apoteket och levereras så snabbt som möjligt hem till dig. Så enkelt kan det vara.
http://www.dokteronline.com/se/
Written by the company
- PÅLITLIGHET
- Dokteronline arbetar endast med officiella, oberoende läkare från Storbritannien. Apoteket som levererar läkemedlen är också det största internet- och postorderapoteket i Storbritannien.
- DISKRET UTSKICK
- Alla mediciner skickas på ett diskret sätt från ett europeiskt apotek. Detta görs i en neutral förpackning, så att allt sker så diskret som möjligt.
- ENKELT
- Hos Dokteronline kan du beställa mediciner och läkemedel online och få dessa medikament hemskickade på ett enkelt sätt. Du sparar alltså mycket tid: du behöver inte längre vänta hos läkaren eller på apoteket.
- SNABB LEVERANS
- Förfrågningar skickas samma (arbets-)dag till en av de anslutna läkarna. Denna kommer att försöka bedöma din förfrågan samma dag. När en läkare förskriver ett recept till dig så går detta vidare till ett av de anslutna apoteken, som i sin tur så snabbt som möjligt skickar ut produkten. Så när din betalning har gått igenom, tar det ca 2-4 dagar innan du har din beställning.
Contact info
4.8
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Serious and helpful
28 September 2023
Unprompted review
Reply from Dokteronline.com | Your online health service
Dear Mr. Rode,
thank you very much for your kind evaluation and for taking the time to write it.
We are very pleased that you are satisfied with our service.
We look forward to being of assistance to you in the future and send you our best regards.
Customer service - Dokteronline
Refuse to give my money back though I never recieved my prescription
De vägrar återbetala mina 1319kr trots att jag aldrig fick min leverans och inte heller några email om att de kommit (som de påstår att de skickat), har även kollat i spam. Jag informerade att jag kommer göra en polisanmälan och då skulle hon prata med chefen imorgon och återkomma. Får jag ingen återkoppling eller framförallt återbetalning så kommer jag lägga en polisanmälan samt gå via kronofogden. Tänker inte betala för en vara jag inte fått. De vägrar återbetala något som inte tillhör dem.
I got a prescription and waited for it. My pills never arrived and I paid 1319 Swedish for them (almost 111€/119$). When I logged in it said that the pills are being returned to sender. I got in touch with costumers service and they said they've sent notification via mail but I have not recieved any mail from them (ofc checked spam folder as well). Now they refuse to give me my money back.
Scammers.
The person on costumers service said she would talk to her boss tomorrow and they would get back to me, after I told her I was going to contact the police. If they do not contact me tomorrow I'm will make a report to both the police and kronofogden.
5 September 2023
Unprompted review
Reply from Dokteronline.com | Your online health service
Dear Ms. Natalía Katla Anastazja Ásbjör
Thank you for sharing your feedback with us.
Our partnering pharmacies ship orders with registered mail. Sometimes the courier service company may contact you to make a delivery appointment, but we always advice customers to be proactive in following the status of the delivery via the tracking link that is uploaded as soon as the order is dispatched.
Should the courier service not find anyone to receive the parcel, most of the times, the package is stored at a courier service location for max 7 days.
In the meantime, you can always contact us or contact the courier service, or even go in person to collect the parcel just by showing your ID card.
If after 7 days the package is not collected and no arrangement is made concerning the delivery from the part of the recipient, the parcel is returned to the sender. Then, even when a package is returned, our Customer Service is very efficient in following up with the customers and arrange a reshipment of the medicine. Regretfully, once the terms have expired, we can no longer request a reshipment, and the medicine that was returned by law has to be destroyed. For this reason, a refund is not possible.
When looking at this process, you can see that our customers have a lot of opportunities and enough time to get in contact with us or to answer our e-mails so that a new delivery can be planned. Unfortunately, this process has limitations in terms of how long we can wait for a reply from the customer.
Despite this specific situation, we have contacted you via e-mail recently offering you a possible solution to this problem so that you can still get your medicines. We hope that by this means you can get our message that you can reply to our e-mails concerning this order.
We thank you in advance for your attention and we hope that this problem can be solved at your satisfaction.
Warm regards,
Customer Service - Dokteronline
Highly recommended
I ordered my medicine on December 4 and was able to pick up the package on December 6. The whole process was incredibly simple and quick, I wish I had ordered from Dokteronline a long time ago instead of fighting to even get seen by a doctor, much less get the prescription I needed. Yes, the medicine costs much more this way, but it's well worth it to avoid the hassle of dealing with severely understaffed health centers that don't seem to know what they're doing... Highly recommended service.
5 December 2022
Unprompted review
Reply from Dokteronline.com | Your online health service
Dear Anna,
Thank you very much for your positive feedback and for your recommendation after using our platform. This is much appreciated.
We also thank you for taking the time to leave this review.
Kindest regards,
Customer Services Team - Dokteronline.com
unethical prices for returning customers
While the selection and delivery of the product itself is nothing to complain about, the choice of dokteronline to double the price for my prescription compared to my last order a few months ago is in my opinion very unethical behaviour.
This was seemingly only limited to my IP address, as when I did the same order minutes later on my phone (which was not connected to the local wifi), the original price was once again available.
This could have cost me hundreds of euros if I'd not paid attention.
Pay attention when ordering from this company, especially if you are making an additional order from your first purchase.
16 October 2022
Unprompted review
Reply from Dokteronline.com | Your online health service
Dear Anonymous,
Thank you for your feedback.
Unfortunately, we are unable to locate an order in our system under the name you provided. Furthermore, you did not specify an order number, so it is also not possible for us to locate an order using this.
Furthermore we ask you to proof that prices change under different IP addresses. This is most important since we have to assume a default.
You are welcome to contact us directly so that we can help you further.
With kind regards
Customer Service Team - Dokteronline
So many good things!
So many good things! The delivery was fast even though it came from abroad. The quality of the product I ordered is superb! Once I received the product they reached out asking if I had any questions or needed any help. And I highly appreciate it when it's easy to follow the status of one's delivery, especially when the content is very important. People are increasingly demanding efficient delivery and a good user experience. And I think Dokteronline delivered that. On top of this, I just wanna say that you saved me when Swedish healthcare failed. This country can be rather uptight sometimes so thanks for literally saving my summer.
10 June 2022
Unprompted review
Reply from Dokteronline.com | Your online health service
Dear Mr Anderson,
Thank you very much for your positive rating and for sharing your experience with us.
We are happy to hear that you are pleased with our services and hope to serve you as well in the future.
Kindest regards,
Customer Services Team - Dokteronline.com
Perfect service and fast shipping…
Perfect service and fast shipping times. Good doctors in general.
10 May 2022
Reply from Dokteronline.com | Your online health service
Dear Mr. Falck,
Thank you for your great review.
We love to read that you are happy with the service you received.
Kind regards,
Customer Service Dokteronline
Best product
5 April 2022
Reply from Dokteronline.com | Your online health service
Dear Mr. S.,
Thank you very much for your kind review and for taking the time to write it.
We are very pleased that you are satisfied with our service.
We hope to be of service to you in the future and send you our best wishes.
Customer service - Dokteronline
I have ordered products twice
I have ordered products twice, the first time everyting worked perfectly and very fast. The second time there were issues with delivery, the package was notified as having been delivered to my door but in the end I found it had been delievered to a shop 30 mins drive from where I live. The situation ended well but I did not experience any help or support from the company and this would make me hesitant to order again. If my produkt does dissapear in transfere, will I loose my money?
31 March 2022
Reply from Dokteronline.com | Your online health service
Dear Ms. Ludke,
Thank you very much for sharing your feedback with us.
We are happy to hear that you also received your second shipment. Orders are being sent automatically and we (the customer service team) do not trace shipments.
Whenever there is an issue with a shipment, you are more than welcome to contact us anytime so we can assist you.
We will also contact you directly by email now.
We look forward to serving you again.
Kind regards,
Customer Service Team - Dokteronline
I haven’t had any problems so far with…
I haven’t had any problems so far with this site, everything I’ve ordered turned up in time and it’s good quality. 👍
6 December 2021
Reply from Dokteronline.com | Your online health service
Dear Mr. Pettersson,
thank you very much for your review and for taking the time to share your feedback.
We are very pleased that you are satisfied with our service.
We hope to be of service to you in the future and send you our best wishes.
Customer service - Dokteronline.com
thank you so much
12 November 2021
Reply from Dokteronline.com | Your online health service
Dear Mr. Najjar,
You are more than welcome. Thank you very much for your kind review.
We are very pleased that you are satisfied with our service.
We hope to be of service to you in the future and send you our best wishes.
CustomerService - Dokteronline.com
The service from Doktoronline was good
The service from Doktoronline was good, but the supplier used UPS who seem to be completely incompetent. Firstly, I was unable to reroute the delivery to my local collection point due to their server experiencing ‘technical problems’. When I wrote to Doktoronline they advised me to contact UPS. I duly spoke to someone at UPS who assured me that they would reroute it to the collection point. Three days later, it has still not been delivered and is being returned to the sender. Awful service from UPS and I think Doktoronline should take more responsibility for the services provided by their suppliers. Unless Doktoronline provides a ways of specifying delivery to nearest collection point - or guarantee a more user-friendly courier, then I will not be ordering from them again.
29 October 2021
Reply from Dokteronline.com | Your online health service
Dear Mr. Smith,
Thank you for your effort to write your review.
We are sorry that there are problems with the delivery of your order. We are glad that you immediately contacted our customer service so that we can solve this for you in the best possible way.
It is possible to have your order delivered at a pickup point. We therefore advise our customers, after placing an order to not yet pay, but to first contact our Customer Service so that we can check which courier service will deliver your order and adjust your delivery address accordingly.
We will keep you directly informed about the further course of the delivery of your order.
Kind regards,
Customer Service Team - Dokteronline.com
Absolut inga som helst problem smidig…
Absolut inga som helst problem smidig och snabb leverans!
4 August 2021
Reply from Dokteronline.com | Your online health service
Dear Mrs Malin,
Thank you for your positive review and your appreciation after your experience on our health platform.
We are happy to read that you are satisfied with the service you received!
Kind regards,
Customer Service - Dokteronline.com
Reply from Dokteronline.com | Your online health service
Dear Mr. Andersson,
Thank you very much for your positive feedback and for your recommendation.
We appreciate you taking the time to leave a review.
Kindest regards,
Customer Services Team - Dokteronline.com
Very quick respons and fast delivery.
11 May 2021
Reply from Dokteronline.com | Your online health service
Dear Ms Tony,
Thank you so much for your kind words.
We are very glad to read that you are happy with our services and we appreciate you taking the time to leave a review.
Kindest regards,
Customer Services Team - Dokteronline.com
Easy access to customer service and it…
Easy access to customer service and it is easy to get in contact with the doctors as well if advise is needed.
27 April 2021
Reply from Dokteronline.com | Your online health service
Dear Ms. Munter,
Thank you very muchfor your feedback and for your kind words about our services.
Kindest regards,
Customer Services Team - Dokteronline.com
Super fast service
Super fast service , great and relatable.
Thank you so much for all the help
11 March 2021
Unprompted review
Reply from Dokteronline.com | Your online health service
Dear Ms. Sarap,
Thank you very much for your kind words about our services and for taking the time to leave a review.
Kindest regards,
Customer Services Team - Dokteronline.com
Im super happy
4 January 2021
Reply from Dokteronline.com | Your online health service
Dear Mr.Christian,
Thank you so much for your kind words and for your positive review.
We are very pleased to read that you are happy with our services and we thank you for choosing Dokteronline.com.
Kindest regards,
Customer Services Team - Dokteronline.com
Very good service and fast delivery…
Very good service and fast delivery combined with a safe system for diagnosis....
24 November 2020
Reply from Dokteronline.com | Your online health service
Dear Mr. Damlin,
Thank you very much for your 5-star review. We appreciate it very much.
We are pleased that you are satisfied with our service.
Thank you for choosing Dokteronline.com.
Kindest regards,
Customer Services Team - Dokteronline.com
I m so sorry I havennot got my Pilla…
I m so sorry I havennot got my Pills yer.
Maggie Eriksson
25 October 2020
Reply from Dokteronline.com | Your online health service
Dear Ms. Eriksson,
Thank you very much for your review. Please be informed that your order is still underway. We have sent you a personal message to your email address concerning the tracking link of your order.
Kindest regards,
Customer Services Team - Dokteronline.com
Kan rekomenderas
22 October 2020
Reply from Dokteronline.com | Your online health service
Dear Mr. Micke,
Thank you very much for your kind words and for your recommendation.
We are very pleased to hear that you are happy with our services and we thank you for taking the time to leave a review and for choosing Dokteronline.com.
Kindest regards,
Customer Services Team - Dokteronline.com
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