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Direct Ferries Reviews 

86,349
•
TrustScore 4.5 out of 5

4.3

Ferry Service
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Review summary

Created with AI, based on recent reviews

Looking at 11,919 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the comprehensive, extremely easy-to-use website for booking ferry trips. People appreciate the clear, informative details, making the overall user experience efficient and stress-free, often finding it much easier and better priced than booking directly. However, some customers noted difficulties with specific booking details, such as adding bikes or pets, occasionally leading to unreserved spaces or requiring human assistance. A few also experienced significant price fluctuations or higher costs, alongside frustrating technical glitches with voucher application or repeated data entry. Occasional reports mentioned slow passport checks, problems with on-board amenities, or unhelpful customer service for booking changes.

What people talk about most

Booking process

Customers generally report positive experiences with the booking process, finding it straightforward, easy,... See more

User experience

Clients share positive opinions on user experience, with many finding the booking system and overall process... See more

Website

Users describe positive interactions with the website, frequently praising its ease of use and navigation for... See more

Price

Reviewers highlight ambiguous aspects of price, with many customers finding competitive pricing and good... See more

Service

People report ambiguous experiences with service, with some finding it great, easy to use, and efficient,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Website easy to use but I couldn’t find out where to add bikes which meant needing to contact a human, who was super helpful, and sorted out the bikes but had to move us to another crossing as no spac... See more

Rated 4 out of 5 stars

It was very strange. I had put in the request for the return dates without specifying the times. The ferry prices were very interesting but too early for us. So I redid the request with more suitable... See more

Rated 4 out of 5 stars

Ive used your platform all over the world as well as NZ and have always found it easy to handle and reliable as to pricing. Unfortunately due to the need to protect people against scammers et al it is... See more

Rated 4 out of 5 stars

Easy booking, good prices. Worked really well on ferries not so good with eurotunnel. The car information did not fully pass from DF to Eurotunnel so check in failed, it said I had changed cars when I... See more

Company details

  1. Ferry Service

Written by the company

Direct Ferries is the world's leading independent ferry ticket retailer. With a choice of over 4412 ferry crossings and more than 901 ports worldwide, we use real-time pricing and availability to allow you to compare and book ferries anytime, anywhere, using our website or app. At Direct Ferries, we bring you the best value for your money. We offer tickets from the biggest ferry companies for the most popular destinations worldwide at competitive prices. Explore our website to discover ports, routes, and a wealth of useful information to assist you in planning your trip. Our straightforward ferry booking search tool ensures you find the perfect sailing for you, guaranteeing the best price and maximum savings. For travellers seeking the most popular destinations and ferry crossing routes, Direct Ferries has you covered. From iconic routes like Dover to Calais, connecting the UK to France, to picturesque journeys across the Greek Islands, our platform offers a diverse range of options. Explore the scenic Norwegian fjords or sail to the enchanting Balearic Islands off the coast of Spain. Whether it's the Mediterranean's sun-soaked beaches or the Scottish Highlands' rugged charm, Direct Ferries provides seamless booking experiences for your dream destinations. With our user-friendly website and app, planning your next adventure is as easy as a few clicks. We check up to 1 million prices daily and help arrange over a million crossings yearly for our customers. That's why over 7 million customers and counting trust us.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

86K reviews

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4.3

All reviews

(86,349)

11,162 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 2 out of 5 stars

Good comparison website only

Good comparison website, but I'll book with the operator once I find the fare in future. Booking fee is way too high, and buy breakfast in advance option is more expensive than buying it onboard.

3 August 2026
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Reply from Direct Ferries

Hi Jamie,

Thank you for taking the time to leave us a review, we highly value our customer feedback. 

Our service allows you to check the best route, time and price for your journey and stay up to date with all the latest ferry offers. So that we can continue to invest in our technology and customer service, we charge a small service fee on bookings to ensures that you can always find the right ferry at the right price for you. 

The booking fee is calculated based on the total booking price, which is why it is displayed at the final step of the booking process, after you have added everything to your booking. We make sure that this fee is displayed clearly online before you process any payment. 

Can you please check your email.

If there is anything else that we can help you with please do not hesitate to get in touch. 

Kind regards, 

Direct Ferries

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐

⭐⭐⭐⭐⭐

I have been using Direct Ferries for many years, and my experience has always been excellent. Whether traveling to the UK 🇬🇧, Sweden 🇸🇪, or Finland 🇫🇮, I always book my ferry tickets through Direct Ferries because they consistently offer competitive prices and a reliable booking service.

The website is easy to use, the booking process is fast and straightforward, and I have always received great value for money. I have never had any issues with my bookings, which gives me complete confidence every time I travel.

I highly recommend Direct Ferries to anyone looking for a trustworthy platform with excellent prices and outstanding customer service. Keep up the great work!

3 August 2026
Rated 5 out of 5 stars

My husband has a blue light card

My husband has a blue light card. We've booked with you several times before so we checked you out as well as the card price. You were literally half the price, we were thrilled! We consistently find you the best value and price

3 August 2026

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