Website easy to use but I couldn’t find out where to add bikes which meant needing to contact a human, who was super helpful, and sorted out the bikes but had to move us to another crossing as no spac... See more
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It was very strange. I had put in the request for the return dates without specifying the times. The ferry prices were very interesting but too early for us. So I redid the request with more suitable... See more
Ive used your platform all over the world as well as NZ and have always found it easy to handle and reliable as to pricing. Unfortunately due to the need to protect people against scammers et al it is... See more
Easy booking, good prices. Worked really well on ferries not so good with eurotunnel. The car information did not fully pass from DF to Eurotunnel so check in failed, it said I had changed cars when I... See more
Company details
Written by the company
Direct Ferries is the world's leading independent ferry ticket retailer. With a choice of over 4412 ferry crossings and more than 901 ports worldwide, we use real-time pricing and availability to allow you to compare and book ferries anytime, anywhere, using our website or app. At Direct Ferries, we bring you the best value for your money. We offer tickets from the biggest ferry companies for the most popular destinations worldwide at competitive prices. Explore our website to discover ports, routes, and a wealth of useful information to assist you in planning your trip. Our straightforward ferry booking search tool ensures you find the perfect sailing for you, guaranteeing the best price and maximum savings. For travellers seeking the most popular destinations and ferry crossing routes, Direct Ferries has you covered. From iconic routes like Dover to Calais, connecting the UK to France, to picturesque journeys across the Greek Islands, our platform offers a diverse range of options. Explore the scenic Norwegian fjords or sail to the enchanting Balearic Islands off the coast of Spain. Whether it's the Mediterranean's sun-soaked beaches or the Scottish Highlands' rugged charm, Direct Ferries provides seamless booking experiences for your dream destinations. With our user-friendly website and app, planning your next adventure is as easy as a few clicks. We check up to 1 million prices daily and help arrange over a million crossings yearly for our customers. That's why over 7 million customers and counting trust us.
Contact info
2-3 Three Rivers Business Centre, Felixstowe Road, IP10 0BF, Ipswich, United Kingdom
- www.directferries.co.uk
4.3
Excellent
86K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Clear and easy to use
1 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Don’t really understand what the £8…
Don’t really understand what the £8 service fee is when I know booking it
1 August 2026
Reply from Direct Ferries
Hi
Thank you for taking the time to leave us a review, we highly value our customer feedback.
Our service allows you to check the best route, time and price for your journey and stay up to date with all the latest ferry offers. So that we can continue to invest in our technology and customer service, we charge a small service fee on bookings to ensures that you can always find the right ferry at the right price for you.
The booking fee is calculated based on the total booking price, which is why it is displayed at the final step of the booking process, after you have added everything to your booking. We make sure that this fee is displayed clearly online before you process any payment.
If there is anything else that we can help you with please do not hesitate to get in touch.
Kind regards,
Direct Ferries
Website a bit clunky
1 August 2026
Smooth and quick
1 August 2026
Quick and painless easy to use
1 August 2026
Very straight forward to book
Very straight forward to book, liked the way the cars were listed for you to choose the appropriate one rather than some site giving you measurements that you have to check
31 July 2026
Tickets should be available Apple wallet
There should be an option to add the tickets to The Apple wallet since though it looks like the PDF tickets have QR codes
1 August 2026
Easy to book
31 July 2026
Ferry cancelled without notice
Ferry cancelled without notice, please provide me with a full refund
1 August 2026
Reply from Direct Ferries
Hi Albert.
Thank you for your review, we appreciate you taking the time to leave your feedback.
Regarding your review we have emailed you regarding your booking.
Thank you.
Kind regards,
Direct Ferries
Even though we booked tickets for wrong…
Even though we booked tickets for wrong day person on entrance changed it👌
1 August 2026
Reply from Direct Ferries
Hi,
Thanks for reaching out about the difficulty you had amending your booking on the day of your crossing.
I understand this was frustrating, and I’m happy to explain that changes are currently not allowed on the same day of travel. This rule comes from the ferry operator and is beyond our control.
I’m sorry we couldn’t make the changes you requested, and I appreciate your understanding.
The booking and the are fine
The booking and the are fine. When I come to the the gate my timetable gan change. There are aiways flexable and they help you the best they can. What I do not like is always the same food. In the past you had also beefstew. I miis that
30 July 2026
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