Very disappointing experience. DirectFerries.dk shows tickets as available for days, while the actual ferry operator clearly shows they are not. I made a reservation hoping they could sell the ticket,... See more
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Excellent ! After reading reviews on booking a ferry from Bodrum to Kos I was quite worried after reading bad reviews the good ones were 2011 !! We chanced it and pre booked through Direct ferries... See more
Simple to use site, was very impressed by response when we needed our return booking modifying at short notice over a weekend. My heart sank when I saw there was no phone number to contact but their... See more
Good - access to many ferries and routes, easy to book Bad - (1) not well connected to ferries eg booked a pet & pet cabin which was confirmed in DF email but the pet booking falls thro... See more
Company replied
Company details
Written by the company
Direct Ferries er verdens førende uafhængige forhandler af færgebilletter. Med et udvalg på over 4412 færgeoverfarter og mere end 901 havne verden over bruger vi realtidspriser og tilgængelighed, så du kan sammenligne og booke færger når som helst og hvor som helst ved hjælp af vores hjemmeside eller app. Hos Direct Ferries giver vi dig den bedste værdi for pengene. Vi tilbyder billetter fra de største færgeselskaber til de mest populære destinationer i hele verden til konkurrencedygtige priser. Udforsk vores hjemmeside for at finde havne, ruter og et væld af nyttige oplysninger, der kan hjælpe dig med at planlægge din rejse. Vores enkle søgeværktøj til færgebooking sikrer, at du finder den perfekte sejlads for dig, garanterer den bedste pris og maksimale besparelser. For rejsende, der søger de mest populære destinationer og færgeruter, har Direct Ferries dækket dig ind. Fra ikoniske ruter som Dover til Calais, der forbinder Storbritannien med Frankrig, til maleriske rejser på tværs af de græske øer, tilbyder vores platform en bred vifte af muligheder. Udforsk de naturskønne norske fjorde, eller sejl til de fortryllende Baleariske Øer ud for Spaniens kyst. Uanset om det er Middelhavets solbeskinnede strande eller det skotske højlands barske charme, tilbyder Direct Ferries problemfri bookingoplevelser til dine drømmedestinationer. Med vores brugervenlige hjemmeside og app er det så let som et par klik at planlægge dit næste eventyr. Vi tjekker op til 1 million priser dagligt og hjælper med at arrangere over en million overfarter årligt for vores kunder. Det er derfor, at over 7 millioner kunder stoler på os.
Contact info
2-3 Three Rivers Business Centre, Felixstowe Road, IP10 0BF, Ipswich, United Kingdom
- www.directferries.dk
3.7
Average
1K reviews
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Very disappointing experience
Very disappointing experience. DirectFerries.dk shows tickets as available for days, while the actual ferry operator clearly shows they are not. I made a reservation hoping they could sell the ticket, only to be informed an hour later that it was unavailable - something they must have known beforehand! There is no clear warning during booking that availability is not guaranteed, and on top of that, customers are forced to click through extra steps just to get a refund. Extremely frustrating and misleading.
19 April 2026
Unprompted review
Reply from Direct Ferries
Hello Mikolaj
Thank you for taking the time to share your feedback - I’m really sorry to hear about your experience.
I’d really like to look into this further for you, but unfortunately, you haven’t included your booking reference number with your review. Please update your review to include your booking reference number, and we’ll be able to investigate this for you right away.
Kind regards,
Direct Ferries
Don’t book via Direct Ferries
I had to move my departure and made a timely request to do so.
But direct ferries circled me around between chatbots and various employees until the time for making the change had passed.
They argue that they send me an e-mail with a request for a change fee. I never received and they never followed up. Just dragged time until the original ferry time had passed and then refused change my ticket.
Lowest level of customer support I have seen.
I recommend booking directly with Scanlines or whatever relevant ferry company.
21 February 2026
Unprompted review
Reply from Direct Ferries
Hello,
Thank you for sharing your feedback with us. We sincerely regret the frustration this situation has caused.
We have reviewed your case but, unfortunately, we were unable to locate any correspondence in our customer service system under the email address provided at the time of booking. To assist you further, we have now sent an email to the address you entered in your booking to investigate and provide support.
We kindly ask that you follow up via that email address so we can properly identify your booking and offer the assistance needed. Once we have the correct details, we will be happy to review your request and help resolve the matter.
We greatly appreciate your patience and understanding, and we hope to assist you promptly once we receive your confirmation.
Kind regards,
Trying to amend a booking
Trying to amend a booking, travelling with one less passenger on one leg of the journey, but nowhere on the website to amend just one part, has to amend it all. Tried the chat bot as you cant talk to a human on the phone. completely useless and so much time wasted, on the chat bot, it takes so much longer than just speaking to someone. It may be cheaper for companies to use this option instead of employing a person to answer calls but it doesnt work and the chat bots are not good enough yet to rely on fully. going round in circles.
20 February 2026
Unprompted review
Reply from Direct Ferries
Hello.
Thank you for your review, we appreciate you taking the time to leave your feedback.
We're sorry to hear that you are having issues amending your booking.
Can we have your reference number please, we will be happy to assist you.
Thank you
Kind regards,
Direct Ferries
🚨Avoid with all cost..charge doublefor…
🚨Avoid with all cost..charge doublefor amending dates. I have been quoted more or less the same price to change dates to what I paid..works out cheaper to for a new booking.
24 October 2025
Unprompted review
Reply from Direct Ferries
Hi
Thank you for taking the time to share your feedback - I’m really sorry to hear about your experience.
I’d really like to look into this further for you, but unfortunately, you haven’t included your booking reference number with your review. Please update your review to include your booking reference number, and we’ll be able to investigate this for you right away.
Kind regards,
Direct Ferries
3payments for 1 booking
i have tried to make a booking this morning and several times the system toll me than my payments failed
after the third times with different card, i checked with my bank and realised than all 3 payments was taken but NO comfirmation booking arrived
when i try to contact them, no human respense available and i'm still in complete limbo after having paying 3 booking for 1 trip and no booking made troughout their website
25 September 2025
Unprompted review
Reply from Direct Ferries
Hello Mary,
Thank you for taking the time to share your feedback. We truly appreciate your input, as it helps us identify areas for improvement.
We’re very sorry to hear that your experience did not meet expectations, both yours and ours. Our goal is always to provide the highest level of customer service, and we sincerely apologise that we fell short on this occasion.
I can see that you have successfully contacted us via our messenger, and I will be replying to you shortly.
Kind regards,
Direct Ferries
Shocking customer service
I made a booking on the 10th of September and have not received a confirmation email even though the money has been taken out of my account count.
23 September 2025
Unprompted review
Reply from Direct Ferries
Hello,
Thank you for taking the time to share your feedback. We sincerely appreciate your input as it helps us identify areas for improvement.
We are truly sorry to learn that your experience did not meet expectations, both yours and ours. Please contact us using the messaging channel in the App or My account, or help center to follow up your case and further investigate this issue.
Kind regards,
Direct Ferries
Nemmere at bestille over Larvik end…
Nemmere at bestille over Larvik end over Hirtshals
22 September 2025
Problem fri ekspedition
21 September 2025
Terrible and fraudulent business.
Terrible and fraudulent business.
No customer service is available, only a chat bot that doesn't work.
We bought the "cancel for any reason" which in it itself was pretty expensive, but when we happened upon a situation where we actually had to cancel, they would not give our money back
13 August 2025
Unprompted review
Reply from Direct Ferries
Hello
Thank you for your feedback. We're sorry to hear you had an
issue and understand it can be frustrating. We can't find your booking or
investigate this further without any booking details.
Please submit a request through our Help Centre using the
link below: https://help.directferries.com/hc/requests/new Once we have your
details, our team will help you quickly. Thank you for your patience as we work
to resolve this.
Kind regards
Everything OK
14 August 2025
Reply from Direct Ferries
Hello,
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience wasn’t as expected.
While your review relates to the onboard service or port facilities, which are managed by the ferry operator; we will make sure to pass along your feedback for them to investigate.
If your experience with the Direct Ferries booking process met your expectations, we’d kindly appreciate it if you could consider adjusting your star rating to reflect that part of the service. Of course, if there’s anything else we can do to help, please don’t hesitate to reach out.
Kind regards
Direct ferries.
I'm very dissatisfied with the service
I'm very dissatisfied with the service. I bought a ticket from Denmark to Norway with a friend at the same time. She received confirmation immediately, but two days later I received a confirmation that there was no ferry. There were one-way tickets available for over £1,000. I had to travel through Sweden to Norway. I bought a second ticket for the return from Norway on August 2nd. Now I want to change the date to an earlier date and have been waiting 24 hours for a response. You can't call, only email. You're a company that doesn't know how to serve people well. This is the worst agent I've ever dealt with.
2 August 2025
Unprompted review
Reply from Direct Ferries
Hello!
Thanks for your review. We're sorry about the issue you faced and want to let you know that we're working on it.
Our team is on your case and will update you as soon as we have more info. We appreciate your patience.
Similar to other customers of Direct…
Similar to other customers of Direct Ferries, the lack of communication other than a 'BOT' going round in circles trying to receive a confirmation email for my ferry crossing. The fare for the crossing has been taken from my bank. Very frustrating no live chat, no email, no telephone contact. Do I have a booking? What is the booking number? How do I get my mony back?
21 July 2025
Unprompted review
Reply from Direct Ferries
Hello Angela,
Thank you for taking the time to share your feedback. We truly appreciate it, as it helps us improve our service.
Upon reviewing your details, it appears there may have been a typo in the email address used when making your booking. As a result, your confirmation could not be delivered.
I attempted to contact you by phone to complete GDPR verification, but unfortunately, I was unable to reach you.
To resolve this, please go to our messenger via the Help Centre, select "Resend my email", and click "No" when asked if you know your DFP number. This will allow us to locate your booking and update the email address accordingly.
We sincerely apologise for any inconvenience this may have caused and look forward to assisting you further.
Kind regards,
Direct Ferries
Booked a Ferry from Cairnryan to Larne
Booked a Ferry from Cairnryan to Larne. Arrived at the port to be told that I should have been notified by Direct Ferries 3 weeks ago that the ferry I booked was freight only as it broke down. Some notification would have been nice after over 2 hours driving to get to Cairnryan. Won’t ever be using this website again
26 July 2025
Unprompted review
Reply from Direct Ferries
Hello!
Thank you for sharing your experience with us. We truly regret that your journey did not go as planned, but we appreciate your patience as we worked to resolve the issue through our direct communication.
Should you have any additional questions or require further assistance, please feel free to reach out; we're always here for you.
Thank you once again for your feedback, and we look forward to welcoming you back under better circumstances in the future.
If you have any further inquiries, please don’t hesitate to reach out.
Kind regards,
SVINDEL FIRMA BIG TIME
SVINDEL FIRMA BIG TIME
Hi There
Hi Laura
DFP187879700
Yesterday i was in contact with
Tiger lines ferry
Phone +66 980168181168
I spoke with them gave my DPF NUMBER, and e-mail,
They confirmed that they have changed the ticket to 28 July 2025, and i should wait 24hours
then direct ferries should have recieved this e-mail.
Well 24hours have passed.
So Direct ferries i surgest that you are calling the above phone number for a confirmation and then send my e-mail.
Sincerely i have done your job so now please fo the rest.
Your IBot have started a case but i seems that your ticket team have no idea what they are doing, they have send an e-mail but it most have endet in outer space😒
Again BIGGEST FRAUD COMPANY
22 July 2025
Unprompted review
Reply from Direct Ferries
Hello,
Thank you for taking the time to share your feedback. We sincerely appreciate your input as it helps us identify areas for improvement.
We are truly sorry to learn that your experience did not meet expectations, however, our team has already contacted the operator and we have sent you a separate email with further details.
Our team is working on your case and will keep you informed about this amendment.
Kind regards,
Direct Ferries
Easy to book
Easy to book. Having a bit of a hard time to find the ferry at the port since there were many different companies. But that was not direct ferries fault.
17 July 2025
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