DesignMyNight Reviews 9,774

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 2,031 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for their effort, intelligence, and accommodating nature, making interactions pleasant. The overall user experience is often described as incredible, well-organized, and full of positive energy, with many people highlighting the ease of booking and the enjoyable atmosphere. However, some people were dissatisfied with certain aspects of the service, noting issues like slow replies or conflicting information. Additionally, some reviewers mentioned that the location could be difficult to find due to poor signage, and the booking process occasionally led to confusion regarding event details or login issues.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Customers frequently praise the staff for being friendly,... See more

User experience

Users describe positive interactions with the user experience. Many customers found the website easy to... See more

Service

Reviewers highlight ambiguous aspects of service. While some customers praise the superb and 5-star service,... See more

Location

Consumers find location to be ambiguous, with some praising venues as excellent, beautiful, or great for... See more

Booking process

Customers consistently note ambiguous experiences with the booking process. Many reviewers found the process... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The process is painless enough, but my login details failed so I had to do the guest thing. I set up Design my night account stuff last year and it clearly wasn't sticky with your organisation.

Rated 4 out of 5 stars

We all had a super day , but there were some in the party that could not attend at the last minute , so there were extra meals left over , but before we could ask for doggy bags , the food was take... See more

Company replied

Rated 4 out of 5 stars

We didn't really think the organization was great. But you could see how much effort the team put in. The location is simply beautiful for an evening like this. We made the best of it. Thanks anyway f... See more

Company replied


Company details

  1. Media Company
  2. Blogger
  3. News Cooperation

About DesignMyNight

Written by the company

DesignMyNight is the UK's best hospitality discovery website helping millions of people a year find great things to do. Find and book the UK's best bars, restaurants, pubs and experiences in London, Manchester and beyond, from brunches, immersive nights out and bottomless events, to romantic dining, luxury restaurants and quirky cocktail bars.



DesignMyNight is not an event organiser or venue owner, but a marketing tool and software engine for experiences and sites across the UK.

For more help with ticket queries or bookings questions, please email support@designmynight.com VISIT THE SITE

Contact info

4.1

Great

TrustScore 4 out of 5

10K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 98% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Wonderful!

2 January 2026
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Reply from DesignMyNight

Hi there, thank you so much for your review. We really appreciate it and love that you enjoy using our website.

Rated 5 out of 5 stars

Excellent Night

Great easy booking system. We had a brilliant night at the Secret Comedy Club. A lovely warm welcome and good selection to drink. The comedians were brilliant. Will definitely book again when next in Brighton.

28 November 2025
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Reply from DesignMyNight

Hi Alison, thanks so much for your review. We’re really happy to hear your experience went well. We can’t wait to help you find more memorable moments on DesignMyNight.

Rated 5 out of 5 stars

Glowing Review

Glowing Review

Design My Night was an absolutely incredible experience from start to finish. Everything was so well organised and the atmosphere was just amazing. The host brought such fantastic energy and enthusiasm, which made the whole evening even more enjoyable.

The Christmas party touches especially the hats and festive vibe were brilliant and really made the night feel special and fun. I took a group of about 10 of us and every single person had the best time. 10/10

Such a great experience, full of laughter and great energy. I would highly recommend this to anyone looking for a fun, memorable night out!

Go team! Amazing stuff.

18 October 2025
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Reply from DesignMyNight

Hi Amy, thank you for your review. It’s wonderful to hear your event went so well. We love seeing our events bring people together and we hope your next booking is just as enjoyable.

Rated 5 out of 5 stars
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Reply from DesignMyNight

Hi Jackie, thanks so much for your review. We’re pleased to hear your event was a success. We look forward to your future experience with DesignMyNight.

Rated 5 out of 5 stars

Excellent Rumba

Excellent company.

I enjoyed my Night out at Rumba Night Club on Friday, 6th February, 2026.

6 February 2026
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Reply from DesignMyNight

Hi there, thank you so much for your great review. We're so happy to hear that you had such a good time and hope you find something incredible on our website again soon.

Rated 3 out of 5 stars

Where's the band?

The evening at Sky Garden was listed as 'music - DJ and live band'. There was only a DJ. Turns out the live bands start in March. That should have been made clear at the time of booking. Very disappointed.

4 February 2026
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Reply from DesignMyNight

Hi Maria, thank you for your review. We’re so sorry to hear about your experience.

As we hope you know, DesignMyNight is a self-service ticket and booking platform that event organisers and venues use to manage their ticket sales and bookings. We are not involved in the running of events or venues.

Please feel free to send us an email at support@designmynight.com so that we can pass your feedback on to the correct company.

Rated 5 out of 5 stars

Perfect night for New Year's eve

We went to the Tamesis dock for new year's eve in London. What a wonderful experience. The party was perfect, we ate sufficiently, the price were cheap for London at new year's eve, at the view to the firework was great ! Anyway, if i should spend another new year's eve somewhere in London, that would be there for sure !

10 December 2025
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Reply from DesignMyNight

Hi Laura, this is a fantastic review! We are so happy your event went great. We hope you find something cool to do next on DesignMyNight soon.

Rated 5 out of 5 stars

Mother day tickets

Simple to order and to pay took a few minutes 😀

5 February 2026
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Reply from DesignMyNight

Hi Joanne, thank you so much for your review. We really appreciate it and love that you enjoy using our website.

Rated 5 out of 5 stars

I wanted to upgrade my event ticket and…

I wanted to upgrade my event ticket and received excellent customer service- totally looking forward to the event! Big shout out to Samantha who has been brilliant!

5 February 2026
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Reply from DesignMyNight

Hi Leah, thank you for your review! We are super delighted with your great feedback on our site. We will be sure to pass your kind words to our team.

Rated 5 out of 5 stars

Design my night

Easy to order and download tickets

5 February 2026
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Reply from DesignMyNight

Hi Patricia, thank you for your review! We are super delighted with your great feedback on our site. We will be sure to pass your kind words to our team.

Rated 5 out of 5 stars

Great procedure

5 February 2026
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Reply from DesignMyNight

Hi Diego, this feedback really means a lot. Our team always strive to provide a great and quick service to our customers. We will be sure to forward this to our team.

Rated 5 out of 5 stars
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Reply from DesignMyNight

Hi Karen, this feedback really means a lot. Our team always strive to provide a great and quick service to our customers. We will be sure to forward this to our team.

Rated 5 out of 5 stars

everything

everything

4 February 2026
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Reply from DesignMyNight

Hi there, we appreciate your review and time you took to share your positive feedback on our site.

Rated 5 out of 5 stars

Purchasing tickets and making bookings…

Purchasing tickets and making bookings using DesignMyNight is super easy and rewarding. Highly recommended!

4 February 2026
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Reply from DesignMyNight

Hi May, this feedback really means a lot. Our team always strive to provide a great and quick service to our customers. We will be sure to forward this to our team.

Rated 5 out of 5 stars

Extremely easy to book my ticket

Extremely easy to book my ticket. Looking forward to the event I will be attending in May 2026.

4 February 2026
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Reply from DesignMyNight

Hi Eve, this feedback really means a lot. Our team always strive to provide a great and quick service to our customers. We will be sure to forward this to our team.

Rated 5 out of 5 stars

Website was easy to navigate.

Website was easy to navigate, quick and convenient.

3 February 2026
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Reply from DesignMyNight

Hi Michelle, thank you for your amazing feedback! We appreciate customers like you who value our site & we hope to see again on the site.

Rated 5 out of 5 stars

Always reliable and efficient service…

Always reliable and efficient service whenever we use your company for events :-)

4 February 2026
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Reply from DesignMyNight

Hi there, thank you for your amazing feedback! We appreciate customers like you who value our site & we hope to see again on the site.

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