The process is painless enough, but my login details failed so I had to do the guest thing. I set up Design my night account stuff last year and it clearly wasn't sticky with your organisation.
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Review summary
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Reviews shaping this summary
We all had a super day , but there were some in the party that could not attend at the last minute , so there were extra meals left over , but before we could ask for doggy bags , the food was take... See more
Company replied
We didn't really think the organization was great. But you could see how much effort the team put in. The location is simply beautiful for an evening like this. We made the best of it. Thanks anyway f... See more
Company replied
Company details
About DesignMyNight
Written by the company
DesignMyNight is the UK's best hospitality discovery website helping millions of people a year find great things to do. Find and book the UK's best bars, restaurants, pubs and experiences in London, Manchester and beyond, from brunches, immersive nights out and bottomless events, to romantic dining, luxury restaurants and quirky cocktail bars.
DesignMyNight is not an event organiser or venue owner, but a marketing tool and software engine for experiences and sites across the UK.
For more help with ticket queries or bookings questions, please email support@designmynight.com VISIT THE SITE
DesignMyNight is not an event organiser or venue owner, but a marketing tool and software engine for experiences and sites across the UK.
For more help with ticket queries or bookings questions, please email support@designmynight.com VISIT THE SITE
Contact info
London, United Kingdom
- support@designmynight.com
- www.designmynight.com
4.1
Great
10K reviews
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Enjoyed my night
1 August 2025
Reply from DesignMyNight
Hi there, thanks so much for your review. We’re pleased to hear your event was a success. We look forward to your future experience with DesignMyNight.
Terrible design
Terrible design. Didn’t load at all. Kept on refreshing and buffering. Sometimes it just went blank and my guests had trouble booking tickets
2 February 2026
Reply from DesignMyNight
Hi there, Thank you for your review. We will be sure to pass it on to the relevant team.
Very quick and efficient service
Very quick and efficient service, product was as shown
5 February 2026
Reply from DesignMyNight
Hi Ian, thank you for your review! We’re pleased your experience was hassle-free. We can’t wait to help you discover your next event on DesignMyNight.
Had a great night out
22 February 2025
Reply from DesignMyNight
Hi Charlie, thanks so much for your review. We’re pleased to hear your event was a success. We look forward to your future experience with DesignMyNight.
Reply from DesignMyNight
Hi there, thanks for your review. We’re glad you found our website easy to use and your booking straightforward. We hope your next visit is just as simple.
Too many tickets
Web site easy to use. However when I arrived venue was full and had to wait outside on a 1 out / 1 in basis ! Too many tickets issued / insufficient scrutiny on door.
4 February 2026
Reply from DesignMyNight
Hi there, thank you for your review. We’re so sorry to hear this!
As we hope you know, DesignMyNight is a self-service ticket and booking platform that event organisers and venues use to manage their ticket sales and bookings. We are not involved in the running of events or venues.
Please feel free to send us an email at support@designmynight.com so that we can pass your feedback on to the correct company.
Absolutely terrible.
I took a date to see Romeo + Juliet on Valentines Day.
The movie theatre was freezing cold, the sound quality was appalling, and the screen wasn't high enough to make it visible from the back rows. I walked out within the first 10 minutes because it was intolerable.
The only reason I didn't complain and demand a refund was because I didn't want to look like a whining cheapskate in front of my date and dampen the mood.
The staff admitted the heating wasn't working and that the sound was bad, and they even said sorry. But clearly they weren't sorry enough to offer me a refund.
I spent £40 in taxis and £27 on tickets –a complete waste of time and money.
13 February 2026
Reply from DesignMyNight
Hi Joel, thank you for your review. We’re so sorry to hear about your experience.
As we hope you know, DesignMyNight is a self-service ticket and booking platform that event organisers and venues use to manage their ticket sales and bookings. We are not involved in the running of events or venues.
Please feel free to send us an email at support@designmynight.com so that we can pass your feedback on to the correct company.
A fun evening
A fun evening! A chance to be a bit creative while chatting with friends 🤗 the only thing that I’d suggest is more choice of items to paint - unless you were quick to pick there were only plates left to paint! But still a very enjoyable evening, and I’m looking forward to seeing the finished pieces!
11 February 2026
Reply from DesignMyNight
Hi there, thank you for your review. We’re delighted your experience was enjoyable. We hope your next booking brings even more excitement and fun on DesignMyNight.
Pushy and demanding
After booking a free entry ticket to a superbowl venue I was inundated with pushy demanding emails and a deposit if I don’t turn up, I cancelled because it was not customer friendly.
8 February 2026
Reply from DesignMyNight
Hi John, Thank you for your review. We will be sure to pass it on to the relevant team.
It was very easy to book the tickets…
It was very easy to book the tickets for the event of my choice. Looking forward to it.
2 February 2026
Reply from DesignMyNight
Hi Stephanie, thank you so much for your review. We really appreciate it and love that you enjoy using our website.
Reply from DesignMyNight
Hi Bethany, this is a fantastic review! We are so happy your event went great. We hope you find something cool to do next on DesignMyNight soon.
Not impressed at all
You booked it for me and that was that I mailed to ask you questions there was no reply we paid 260 pound for full two course food then they told us they stopped doing food only snacks ie pizza potato skins we booked to have a proper sit down meal not impressed at all
2 February 2026
Reply from DesignMyNight
Hi Anthony, thank you for your review. We’re so sorry to hear about your experience.
As we hope you know, DesignMyNight is a self-service ticket and booking platform that event organisers and venues use to manage their ticket sales and bookings. We are not involved in the running of events or venues.
Please feel free to send us an email at support@designmynight.com so that we can pass your feedback on to the correct company.
Absolutely brilliant
Ash the head baker and her whole team was absolutely brilliant from the get go! Ash was so calm, confident, and organised. The experience was incredible from start to finish, thank you!
15 February 2026
Reply from DesignMyNight
Hi Kayleigh, thank you for your review. It’s wonderful to hear your event went so well. We love seeing our events bring people together and we hope your next booking is just as enjoyable.
Really enjoyable
Very well organised. Friendly helpful staff from beginning in the cafe to the end.
Very clean and welcoming. We all really enjoyed it. Happy environment.
Would definitely recommend and go back.
1 February 2026
Reply from DesignMyNight
Hi Linda, thank you for your review. We’re delighted your experience was enjoyable. We hope your next booking brings even more excitement and fun on DesignMyNight.
Top night all round
Last night experience was excellent.
A show in great surroundings with fantastic artists.
1 February 2026
Reply from DesignMyNight
Hi Lee, thank you so much for an awesome review. We are so happy that you enjoyed your event and hope to see you again on DesignMyNight.
Wes Anderson's exhibition is very beautiful!
Me and my family went to Design museum to see Wes Anderson's exhibition: very, very beautiful!, and the space, too.
3 February 2026
Reply from DesignMyNight
Hi there, thank you so much for your great review. We're so happy to hear that you had such a good time and hope you find something incredible on our website again soon.
Wonderful!
2 January 2026
Reply from DesignMyNight
Hi there, thank you so much for your review. We really appreciate it and love that you enjoy using our website.
Excellent Night
Great easy booking system. We had a brilliant night at the Secret Comedy Club. A lovely warm welcome and good selection to drink. The comedians were brilliant. Will definitely book again when next in Brighton.
28 November 2025
Reply from DesignMyNight
Hi Alison, thanks so much for your review. We’re really happy to hear your experience went well. We can’t wait to help you find more memorable moments on DesignMyNight.
Glowing Review
Glowing Review
Design My Night was an absolutely incredible experience from start to finish. Everything was so well organised and the atmosphere was just amazing. The host brought such fantastic energy and enthusiasm, which made the whole evening even more enjoyable.
The Christmas party touches especially the hats and festive vibe were brilliant and really made the night feel special and fun. I took a group of about 10 of us and every single person had the best time. 10/10
Such a great experience, full of laughter and great energy. I would highly recommend this to anyone looking for a fun, memorable night out!
Go team! Amazing stuff.
18 October 2025
Reply from DesignMyNight
Hi Amy, thank you for your review. It’s wonderful to hear your event went so well. We love seeing our events bring people together and we hope your next booking is just as enjoyable.
It was agreat experience
13 August 2025
Reply from DesignMyNight
Hi Jackie, thanks so much for your review. We’re pleased to hear your event was a success. We look forward to your future experience with DesignMyNight.
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