You better keep the items you buy, your refunding will take as long as it takes for you to forget that you sent it back. Malicious company. Absolute Scam. Rückerstattungen werden nicht bearbeit... See more
Company replied
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See what reviewers are saying
Goods delivered quickly. Quality seemed ok. Had clothes in the same size, different color. But one color fit, the other didn't fit at all. Not logical. In the end, unfortunately, everything went bac... See more
Company replied
DefShop is my favorite streetwear webshop for many years now. The variety of items available is extensive. For people who live in the Netherlands like myself, the delivery time might be slightly longe... See more
Company replied
I ordered a pair of shorts on June 10th. I never received any information about the package having arrived BUT did receive a mail that I haven't picked it up and it was shipped back. It reached the c... See more
Company replied
Company details
Written by the company
Bei DefShop findest Du die besten Klamotten rund um das Thema Streetwear und Hip Hop. Alle großen Marken und handverlesene Szene Marken sowie exklusive Kooperationen mit aktuellen Künstlern und Designern
Contact info
Dr.-Robert-Murjahn-Straße 11, 64372 , Ober-Ramstadt, Germany
- info@def-shop.com
- www.def-shop.com
2.1
Poor
11K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from DefShop Deutschland
Hallo Rams,
vielen Dank für Dein Feedback und die 5 Sterne! :)
Liebe Grüße vom DEF-Team
professionalism
very quick solution and refund after a mistake i've made
good prices
quick delivery
6 July 2023
Reply from DefShop Deutschland
Hello Bogdan,
thank you very much for your feedback. We are very happy that we could convince you of our service. Until next time. :)
Kind regards from the DEF-team
DefShop cancelled my order after taking…
DefShop cancelled my order after taking payment because the item was “not deliverable” despite it being in stock. I reordered and again it was cancelled after payment was taken. They did refund me, however due to my pounds being converted to euros, they was an additional charge that I was not compensated for. I emailed to enquire what “not deliverable” means and got no answer. I will never attempt to shop there again.
24 April 2023
Reply from DefShop Deutschland
Hello ,
Thank you for your review. We are very sorry that you are not satisfied with our store and service and would like to apologize for the inconvenience. We would like to investigate the matter internally and together with you. Please send us an email with your order number to trustpilot@def-shop.com and we will get back to you as soon as possible.
Kind regards from the DEF-Team
Cancelled item 😢
Bought top for birthday
Recieved cancelled email
None in stock
Voucher and refund
Previous and now, both say in stock?
5 April 2023
Unprompted review
Reply from DefShop Deutschland
Hello Ruby,
thank you for your review. We are very sorry that you are not satisfied with our shop and service and would like to apologize to you. We would like to review the situation together with you and together we will certainly find a solution for you. Please send us an email with your order number to trustpilot@def-shop.com and we will get back to you as soon as possible.
Kind regards from the DEF-Team
Excellent service and awesome products
Excellent service and awesome products! I ordered five items in January 3 and recieved them eight days later, in excellent condition. 100% authentic, right size and great looking! Nice packaging too. I will definitely buy from DefShop again.
11 January 2023
Unprompted review
Reply from DefShop Deutschland
Hello Christos,
Thank you for your review. We are already looking forward to your next order! :)
Best regards from the DEF-Team
Avoid at all costs they recived my…
Avoid at all costs they recived my shipment back on 29th oct i ad del comfirmation from dhl they say they got it on 1st however we are processing order from the 21 at the moment so i have to wait now 9th nov still waiting is same evertime email today is processing orders from 27th oct still i wanted a refund for trousers i orders and was swnt wrong item needed refund to reorder but i dont think now i will reorder. 513114814299 Shipment number
We checked the shipment number 513114814299 you provided and can report according to the shipment details, the shipment has arrived at us on 01.11.2022.
Today we are processing shipments received on 24.10.2022.
As soon as we have processed your return, you will receive a confirmation by email.
Edited i have sent my dhl tracking screen shoot which clearly says 29th they have lost my sale the refund would have been used to get the original item I ordered i dont see why i should be made to wait weeks for a refund for something that was there fault to start with the trousers they send was a pair of tight skinny jeans when i ordered oversized combats
If you have any further questions you can also check our FAQ.
30 October 2022
Unprompted review
Reply from DefShop Deutschland
Dear Naomi,
thank you for your feedback.
We are sorry to hear that your experience with us was not satisfying.
Please be advised that the customer support tries to give crystal clear instructions. In your case the agent has unfortunately mismatched the date of arrival of your package and we are really sorry about that.
We have now returned your parcel.
We wish you a good day and all the best.
Best regard,
DefShop Support
Reply from DefShop Deutschland
Hello,
Thank you very much for your feedback. We are very happy that you are satisfied with our store and service. :)
Best regards from the DEF team
Successful order and return, would recommend
I've ordered an article from Def Shop which was a little too small. After talking to customer service via email I ordered a larger size and returned the smaller size via post for free. Received my money via Klarna after several weeks. They might not be as fast as Amazon or Zalando but there's nothing to complain about. Overall, I had a really good experience and would come back again!
20 October 2022
Unprompted review
Reply from DefShop Deutschland
Hello,
Thank you for your feedback and recommendation. We are very happy that we could convince you of our service.
Kind regards from the DEF-Team
Alles kam an Super
19 August 2022
Unprompted review
Reply from DefShop Deutschland
Hallo,
vielen Dank für Dein super Feedback. Bis zum nächsten Mal! :)
Liebe Grüße vom DEF Team
Reply from DefShop Deutschland
Hallo Rosa,
vielen Dank für Deine Bewertung. Wir freuen uns sehr, dass Du zufrieden mit uns bist. :)
Liebe Grüße vom DEF Team
Reply from DefShop Deutschland
Hallo,
vielen Dank für Deine Bewertung. Wir freuen uns schon auf Deine nächste Bestellung! :)
Liebe Grüße vom DEF Team
Reply from DefShop Deutschland
Hello Ebrima,
vielen Dank für Dein Feedback. Wir freuen uns sehr dass Du zufrieden bist.
Liebe Grüße vom DEF Team
Waiting on refund for months
Order #37813696,
according to tracking the shop received my return shipment on 19.02. It's 24.04. now and i've yet to receive a refund or a reply from the customer service. Unbelievable.
24 April 2022
Unprompted review
Reply from DefShop Deutschland
Hello,
Thank you for your feedback. We are very sorry that you are not satisfied with our store and service and would like to apologize to you. We were able to check your return using your order number and have sent you an email with further information.
Kind regards from the DEF team
Hi Def,
Hi Def,
Perfect delivery, on time! this is my 10th order.
Marcus
17 April 2022
Unprompted review
Reply from DefShop Deutschland
Hello Marco,
thank you very much for your review. We are already looking forward to your next order!
Best regards from the DEF Team
Reply from DefShop Deutschland
Hallo Katrin,
vielen Dank für Dein Feedback und die 5 Sterne. Wir freuen uns sehr dass Du zufrieden bist. :)
Liebe Grüße vom DEF Team
I have never seen so poor…
I have never seen so poor customerservice as Defshop has!! I have returnde order 37503638 about 6 weeks ago and now I have to pay 200 e to Klarna!! No one bothers to let me know that you have received the shoes that I returned. And you havent also informed Klarna which claims me the money now! Incredible!! I have sent you email everyday, NO ONE answers. Dont buy anything from this compapy Defshop!
24 February 2022
Unprompted review
Reply from DefShop Deutschland
Hello,
Thank you for your feedback. We are very sorry that you are not satisfied with our store and service and would like to apologize to you. Your return was processed today and the credit was sent to Klarna. Best regards from the DEF Team
Reply from DefShop Deutschland
Hello,
Thank you for your feedback. We are very sorry that you are not satisfied with our store and service and would like to apologize to you. If you have any questions, please feel free to contact us at trustpilot@def-shop.com with your concerns.
Best regards
Have sent a package return where I…
Have sent a package return where I…
Have sent a package back where I should have 1500 again,1.5 months ago , have heard nothing and can not get through them and have not received my money!
DO NOT buy anything from here, never shop here again !!
my order number is - 37548248
my tracking number on my package is - 00340435018605159473
6 February 2022
Unprompted review
Reply from DefShop Deutschland
Hello Melissa,
Thank you very much for your review. We are very sorry that you could not reach us until now and would like to apologize for the inconvenience. We were able to check your return using your order number and have sent you an email with further information.
Kind regards from the DEF team
Extremely dubios, does not refund return deliveries and no support
Waited for a refund for 2 months. Nothing happened until I left this (now edited) bad review here, which included my order number. Eventually got a mail with an instant refund which also said they don't get to work on return deliveries. Then they shouldn't deliver in first place.
They don't give customer support on their business mail or business phone number, but only reply to Trustpilot reviews. Shocking and barely legal. Who knows who or what is not working over there.
Do yourself a favor and find a new shop.
PS: They're now trying to raise their Trustpilot score through taking down bad reviews like mine by requesting ancient order information, and adding their own "perfect" 5 star reviews.
5 February 2022
Unprompted review
Reply from DefShop Deutschland
Hello,
Thank you for your feedback. We are very sorry that you are not satisfied with our store and service and would like to apologize. We were able to check your return using your order number and have sent you an email with further information.
Kind regards from the DEF team
Reply from DefShop Deutschland
Hallo,
vielen Dank für Dein Feedback. Bis zum nächsten Mal! :) Viele Grüße vom DEF Team
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