ABOUT YOU Reviews 1,827

amazing, delivery on time

A full month has passed without any resolution regarding my return. This was my last time shopping here; I was essentially forced to keep two items I didn't want. Save your money and shop elsewhere.

... Big like

I ordered a Kapten & Son 'Banff' Backpack for €106. Instead, About You mistakenly sent me a pair of women's pants that are definitely NOT worth €106. I require the backpack for a trip I have coming up. But after speaking with an online agent and providing photo proof of their error, customer service refused to send me the backpack, saying I must place a completely new order. (which wouldn’t arrive in time for my trip.)

Furthermore, Customer Service won’t refund my €106 until they get the pants back. And I have to take the pants to the post office to return them. So, in practice, my money is being held hostage.

I told customer service I expected them to do the following:

1. Send me the correct item (backpack) via express mail, to rectify their error
2. Schedule a pickup at my home for the pants via CTT or another carrier, if About You wants them back - as I don’t have time to fix About You's mistake, as I am a person and About You is a corporation

They said no, that they couldn't do that. About You made a mistake and expects me to fix it, or will keep my money. I’m shocked and believe this is a legal issue. A lawyer actually told me I SHOULDN'T return the package myself as then I can be held accountable if the item is lost in the mail. In that case, I wouldn't have my backpack, the random pants, OR my €106. I don't think About You is an ethical company at the point, but I do believe they may not be acting legally, either.

The value and quality of the products are amazing and the price very accessible.

So far do good!!!

A lot of variarity, good promotions , good brands .

Delivers what it promises!!!

Wonderfull site, good and quick

Excellent deal.
Great experience and transaction.

If you want damaged items with clear defects and wear marks sold as "new," this is your go-to address.
Quality Issues:

Products marketed as new arrived with obvious quality defects and visible signs of use

The packaging was even damaged, like something from a second-hand market
My Experience: I ordered the same item twice, thinking the first was just an unlucky edge case. Apparently, this is what their "discount" is really about — offloading second-hand goods or quality-rejected stock that brands discarded.
Bottom line: AVOID if you actually want something new.

My order is ready since the 23rd of January, today is the 29th and it was not handed over to the carrier. It always happens like this, It takes always 1-2 weeks to receive an order. It is completely unacceptable nowadays to take so long to deliver an order. Last time, I had to find a last-minute alternative because the dress I ordered for a wedding didn't arrive on time.
I had already given up on shopping at About You, but I decided to give it another chance, and I already regret it. Compared to other websites, About You falls far short of expectations and the competition.

I ordered many times from Aboutyou.pt, and most of the times everything ran smoothly. I had recently however a problem with the delivery via ctt, with the delivery driver marking the product as being delivered when I refused delivery. Their customer service shrugged 🤷‍♀️ as ctt said everything is in order, so I was left with no product and no refund. This client service is unacceptable from such a big and well established company.

Very good store

About You is an online store that guarantees its customers attractive prices and has excellent customer service.

I love the quality of product as quality of service and fast shipping of my order