Fast delivery, kept up to date with timings, Ian and Neil arrived on time, great attitude, friendly, pleasant and efficient, credit to the company! Delivered, unpacked and all rubbish removed and all... See more
Company replied
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See what reviewers are saying
We are very happy with our two sofas delivered today. Our whole experience has been excellent and we would recommend the Cotwold Company. Siu-Pai and Derrick delivered our sofas and were both, profes... See more
Company replied
We knew what we were looking for having researched online and although the store in Bath didn’t have the particular furniture we wanted we were able to see the range and colour we wanted. Christina wa... See more
Company replied
When you get a Cotswold van arrive you know the delivery will be a good experience Gary and Anaya were very friendly and a helpful delivery team 5* goes to Gary PLEASE STOP USING BJS as part of... See more
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Company details
Written by the company
We make timeless, rural classics for people whose hearts are in the country. Our furniture and everything we do is inspired by our roots; The Cotswolds.
Who are The Cotswold Company?
Written by the company
- Beautiful Products
- Everything with The Cotswold Company name on it is thoughtfully designed, carefully crafted and built to last. From British-made upholstery, the highest quality dining tables, wardrobes and storage solutions to our extensive range of home accessories.
- A responsible business
- We’re reducing our waste, energy use and carbon footprint business-wide, wherever we can. And we’re committed to doing better and better each and every year ahead.
- Quality you can trust
- Since our beginning, we've prided ourselves in combining traditional techniques, modern innovation and the finest materials to bring you our Signature Cotswold Quality. Something which remains the same, today.
Contact info
Northgate Street 12, BA1 5AS, Bath, England, United Kingdom
- 01225 965805
4.8
Excellent
214 reviews
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Lovely shop and lovely staff
Lovely shop and lovely staff. I bought some candle holders and a boucle cushion, and was very happy to receive a surprise gift for spending over £50! 😀
6 December 2025
Unprompted review
5 stars for customer service
Lovely clean displays & room sets to wander around but the main reason for 5 stars is the customer service I received. So helpful & accommodating. Through this great service I shall definitely return in the new year to buy the other items I had my eye on.
4 December 2025
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Exceptional Customer Service
Cannot fault the two delivery drivers, friendly, efficient and respectful.
Unfortunately the goods were damaged in transit, which they pointed out. They carefully explained my options and told me I’d receive a call from the company in due course.
Having myself worked in customer service I recognised that they turned a negative scenario into a positive one which only impressed me even more with the company.
Gary and Jake are a credit to the Cotswold Company, as was the lovely young lady who served me in their Bath store on Monday morning 24Nov2025.
3 December 2025
Unprompted review
Reply from The Cotswold Company - Bath
Good morning Keith Nield,
We appreciate your positive feedback regarding the delivery team's professionalism and efficiency. We're glad they handled the situation well, despite the damage to your goods. We also appreciate your kind words about the service you received in our store. Thank you for sharing your experience.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Beautiful sofa
Beautiful sofa. The delivery team, Gary and Jake, were incredibly professional, efficient, and respectful. You pay a premium and get a premium service.
3 December 2025
Unprompted review
Reply from The Cotswold Company - Bath
Good morning Sam,
We're happy to hear that you find the sofa beautiful. We appreciate your positive feedback regarding the professionalism, efficiency, and respectfulness of our delivery team.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Fabulous service
Fabulous service - very helpful and reminded us to order via the store rather than online to help the high street. We ordered a Media Wall Unit in Chester Grey
24 November 2025
Unprompted review
Staff excellence
Staff excellence. Every effort was made to ensure our order was what we would be happy with. She explained all the options.
27 November 2025
Unprompted review
My order number is G378525 and our…
My order number is G378525 and our drivers are Kain and Ian. They did a wonderful job. They finished quickly, tidy up everything’s. We are very happy from the company.
Thank you
26 November 2025
Unprompted review
Reply from The Cotswold Company - Bath
Good afternoon Serdar Tuna,
We're happy to hear that the drivers completed the job quickly and tidied up well. We appreciate you letting us know about your experience with order G378525. Thank you!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Super easy ordering
Super easy ordering, beautiful furniture (ordered a large wardrobe) and fabulous delivery by Kyle & Jaroslaw
26 November 2025
Unprompted review
Reply from The Cotswold Company - Bath
Good afternoon Nicole Skippins,
We're happy to hear that you found ordering easy and love the wardrobe. We appreciate your recognition of the delivery provided. Thank you for your feedback.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
The staff at the shop were lovely
The staff at the shop were lovely, perfect balance of kindness, friendliness and professionalism.
The shop was well thought out and beautifully showcased your products, I loved the staged bedrooms and it gave me some great ideas.
I only bought a cushion but I’d feel confident to go back and have a consultation for larger items.
21 November 2025
Unprompted review
The Cotswold Company store in Bath have…
The Cotswold Company store in Bath have been completely amazing.
We at length spoke with Lily who helped to reassure us on the furniture on order, but also gave us further advice on what we could do if we changed our mind. Lily went through other options and was overall super accommodating!
Our furniture arrived swiftly and efficiently by Earle & Matt D. They called an hour before delivery as promised. They took care of the furniture and were super friendly!
The furniture itself we are over the moon with. It came built with minor tinkering required (changing handles). It’s high quality and would say you definitely pay that bit extra for the quality and service.
20 November 2025
Unprompted review
Reply from The Cotswold Company - Bath
Good afternoon Amber,
We're happy to hear that you had such a positive experience in Bath! It's great to know the advice provided was helpful and that you are pleased with the swift delivery and the furniture's quality. Thank you for your feedback!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Item delivered on time by very helpful…
Item delivered on time by very helpful drivers Earle and Matt D
20 November 2025
Reply from The Cotswold Company - Bath
Good afternoon Mark,
We're happy the delivery was on time and that our drivers were helpful. Thank you for your positive feedback; we appreciate it!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Living Room Furniture
We ordered living room furniture and everything is fantastic quality and exactly as shown in store. Delivery team of Earle and Matt D were prompt and very good with their communication and ensured that everything was delivered exactly where we wanted it.
20 November 2025
Unprompted review
Reply from The Cotswold Company - Bath
Good afternoon Jamie Symonds,
We're happy to hear that you found the living room furniture to be of fantastic quality and as expected. We appreciate your mentioning the delivery team's prompt communication and careful delivery. Thank you for your positive feedback!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Earle and Matt D were a brilliant team
Earle and Matt D were a brilliant team! We received notification before arrival and they arrived to the minute. They were polite and efficient. A credit to the company.
20 November 2025
Unprompted review
Reply from The Cotswold Company - Bath
Good afternoon Maria Catchpole,
We're happy to hear that you had such a positive experience! We appreciate your acknowledging the team's punctuality and efficiency. Thank you for your kind words.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Amazing Service from start to finish
Lily in the Bath store was so friendly and kind and helped us with purchasing our media unit.
Gary and Jake were absolutely fantastic on delivering this very large furniture into our chosen room and assembling for us and taking all packaging away for us. Friendly from the beginning to end! Legends!
Fab service from start to finish ⭐️ ⭐️ ⭐️ ⭐️ ⭐️
17 November 2025
Unprompted review
Reply from The Cotswold Company - Bath
Good afternoon Samantha,
We're happy to hear about the friendly assistance you received in our store and the fantastic delivery service. It's great to know the team was helpful with the assembly and removal of packaging. We appreciate your kind words.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Stylish & Solid
Very pleased with my larder cupboard. It is a stylish, well made piece, and has helped me revolutionise my kitchen space.
10 November 2025
Great experience at the Bath Store
Made a call to the Bath shop to see what products from the bedroom range were on display as we like to see products before ordering. Talked to Alfie who was knowledgeable, helpful and friendly who explained what was there so we headed over the following day. On arrival we met with Nancy who was also helpful, knowledgeable and showed us the ranges and answered our questions and queries. A price was given and we were never put under any pressure to place an order but having really liked the Chester range we ordered on the day. All items were in stock which is a massive bonus over the competition and we look forward to receiving our items shortly.
16 November 2025
Unprompted review
Reply from The Cotswold Company - Bath
Good afternoon Rob Lloyd,
We're happy to hear that you found our team helpful and knowledgeable during your visit. It's great to know you appreciated seeing the Chester range in person and that we had your items in stock. Thank you for your order and positive feedback!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Bed installation
Very efficient service, very polite installers named Ian & Tomasz
17 November 2025
Unprompted review
Reply from The Cotswold Company - Bath
Good afternoon Dale Hart,
We're happy to hear that our efficient service met your expectations. We appreciate your kind words about our installers.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Still no furniture and no refund !!
Still no furniture and no refund !!! A week and nothing !! Terrible customer service suggest people avoid Order 6327199
4 November 2025
Unprompted review
Reply from The Cotswold Company - Bath
Updated 11/11/25
Good afternoon Customers Phil Hofstad,
I wanted to provide you with an update regarding your recent review. I have looked into this further and apologise for the issues you experienced with your order. I can confirm that the refund was issued on 4th November. Our Accounts team had raised the refund request with our Bath showroom, and I have spoken with them. They have confirmed that they left voicemails on your mobile yesterday and today.
I have asked them to give you another call this afternoon. Should they leave another voicemail, they will also send you an email to arrange a suitable time for a call.
I sincerely apologise for the inconvenience caused and appreciate your patience. If you have any further issues, please let me know.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
***********************************
Good morning Customers Phil Hofstad,
I’m really sorry to hear about your experience and that you’ve not yet received your furniture or refund. That’s certainly not the level of service we aim to provide.
So we can look into this further and get this resolved as quickly as possible, please could you provide your order number?
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
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