Fast delivery, kept up to date with timings, Ian and Neil arrived on time, great attitude, friendly, pleasant and efficient, credit to the company! Delivered, unpacked and all rubbish removed and all... See more
Company replied
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See what reviewers are saying
The delivery service provided by Nick & Vicktor was first class. Whilst unpacking the items they noticed some damage to the goods and reported it back to the company.
We are very happy with our two sofas delivered today. Our whole experience has been excellent and we would recommend the Cotwold Company. Siu-Pai and Derrick delivered our sofas and were both, profes... See more
Company replied
We knew what we were looking for having researched online and although the store in Bath didn’t have the particular furniture we wanted we were able to see the range and colour we wanted. Christina wa... See more
Company replied
Company details
Written by the company
We make timeless, rural classics for people whose hearts are in the country. Our furniture and everything we do is inspired by our roots; The Cotswolds.
Who are The Cotswold Company?
Written by the company
- Beautiful Products
- Everything with The Cotswold Company name on it is thoughtfully designed, carefully crafted and built to last. From British-made upholstery, the highest quality dining tables, wardrobes and storage solutions to our extensive range of home accessories.
- A responsible business
- We’re reducing our waste, energy use and carbon footprint business-wide, wherever we can. And we’re committed to doing better and better each and every year ahead.
- Quality you can trust
- Since our beginning, we've prided ourselves in combining traditional techniques, modern innovation and the finest materials to bring you our Signature Cotswold Quality. Something which remains the same, today.
Contact info
Northgate Street 12, BA1 5AS, Bath, England, United Kingdom
- 01225 965805
4.8
Excellent
214 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Really helpful & friendly staff
7 January 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Excellent
Excellent. Delivery men, Gary and Oluy, were very obliging and quick to help.
8 January 2026
Unprompted review
Reply from The Cotswold Company - Bath
Good afternoon,
We're happy to hear that the delivery was excellent! We appreciate your positive feedback regarding the team's helpful service.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Order number 6483578 Matt D and Earle…
Order number 6483578 Matt D and Earle could not have been any more helpful polite and friendly great attitude thanks lads
8 January 2026
Unprompted review
Reply from The Cotswold Company - Bath
Good afternoon Guest,
We're happy to hear that our team provided such great service! We appreciate your kind words and are grateful for your positive feedback regarding your experience.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Matt D and Earle
Matt D and Earle kept us informed of delivery time throughout. They were professional and courteous and handled the delivery with care.
We appreciated how well the furniture will packed
Excellent service from the bath shop, helpful to see the furniture before purchase.
8 January 2026
Unprompted review
Reply from The Cotswold Company - Bath
Good afternoon Mr Tony Jarvis,
We're happy to hear that you were kept informed about the delivery time. We appreciate you mentioning the team's professionalism and courtesy, and that you found it helpful to see the furniture before buying it. Thank you for your positive feedback!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
5 STARS!!!
Have made multiple purchases now from Cotswold Co - the staff in the Bath store are super helpful and friendly, and the online help has always been amazing too.
Ordered a large book case on Boxing Day and was delivered promptly within a week - Earle and Matt D were friendly, clean and tidy and delivered furniture into position in room of choice.
Great service.
7 January 2026
Unprompted review
Reply from The Cotswold Company - Bath
Good afternoon Adam Lockley,
We're happy to hear that the Bath store staff and online assistance were amazing. It's great that your bookcase was delivered promptly and that the delivery team were friendly and efficient. We appreciate your positive feedback.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Matt D and Earle a joy to meet at 7.40am!
Excellent customer service both in store (Bath) and from the expert delivery drivers Matt D and Earle. We were kept informed of the whereabouts of our furniture and what time the delivery would be. Furniture was unpacked, and all rubbish taken away. Matt and Earle were very polite and personable and put the furniture in the room exactly where we wanted. Thankyou Cotswold company we will be back for more!
7 January 2026
Unprompted review
Reply from The Cotswold Company - Bath
Good morning Karlousim,
We appreciate your positive feedback! We're happy to hear about the excellent service you received in-store and from our delivery team. It's great to know you were well-informed and that the delivery was smooth. Thank you, and we look forward to your return!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Great delivery
Great delivery, had a text the day before to confirm the 3 hour delivery slot, then on the day had another text to confirm they were on their way. Gary and Jake were very polite and efficient putting our table together, definitely worth the £15. Our new Chester extendable table looks fab!
6 January 2026
Unprompted review
Reply from The Cotswold Company - Bath
Good morning Julie,
We're happy to hear that you had a great delivery experience! It's wonderful that you received timely updates and that the assembly was efficient and polite. We appreciate you letting us know you're enjoying your new table!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Unbelievably I ordered and had…
Unbelievably I ordered and had delivered within 10 days over the holiday period. I had Ian and Gary deliver my new sofa. They were so helpful and made the process easy.
30 December 2025
Unprompted review
Reply from The Cotswold Company - Bath
Good morning Nikki Jones,
We're happy to hear that your order was delivered quickly, even over the holidays. We're so glad our delivery team made the process easy for you. Thanks for your positive feedback!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Very pleased with our Chester Dove Grey…
Very pleased with our Chester Dove Grey Open Shoe Storage Bench which was delivered yesterday by the very friendly duo of Earle and Matt D. They arrived exactly on schedule and very efficiently unpacked and positioned the Storage Bench for us. It is a lovely piece of quality furniture and looks great in our hallway.
5 January 2026
Unprompted review
Reply from The Cotswold Company - Bath
Good morning David,
We're happy to hear that you are pleased with the Chester Dove Grey Open Shoe Storage Bench. We're so glad the delivery went smoothly and that you found it a lovely piece of quality furniture. Thank you for your positive feedback!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Fabulous sofa
We had our sofa delivered today from the Cotswold Company. The sofa is gorgeous and looks so nice in my sitting room. The shop staff were very helpful when I was choosing the sofa in the shop. The delivery was on time, smooth and efficient.
Thank you to the delivery guys Earle and Matt.D - they even gave us a gift of fudge!
5 January 2026
Unprompted review
Reply from The Cotswold Company - Bath
Good morning Claire Norris,
We're happy to hear that you love your new sofa and that it looks lovely in your home! It's great to know that our shop staff were helpful and the delivery was smooth. We appreciate your kind words regarding the delivery team.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Sideboard Delivery
Earle + Matt D delivered our lovely new sideboard today. Very professional and welcoming over the phone before the delivery, they brought it into our kitchen quickly and positioned it to our liking. Great experience
5 January 2026
Unprompted review
Reply from The Cotswold Company - Bath
Good morning Josh B,
We're happy to hear about the professional delivery of your new sideboard! It's great that the team was welcoming and positioned it to your liking. We appreciate your feedback.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Welcoming and knowledgeable staff
We shopped in person at the bath store. The staff were supper friendly and very knowledgeable about the products. Really happy to have been talked through the purchase.
2 January 2026
Unprompted review
My new-build house looks amazing…
My new-build house looks amazing thanks to Cotswold.
The looks are important but so is the quality; I would not liked to have bought flimsy furniture that needs replacing before the two-year house warranty had expired.
My aged mother has not had an easy life. For the few short years she has remaining she will be enjoying some very comfortable surroundings.
Many thanks.
26 December 2025
The way I was treated was brilliant and…
The way I was treated was brilliant and It was good that I had bought before. Everything was explained and the long lead time understood. I wish I knew who helped me as she was fantastic. Thank. you
30 December 2025
Unprompted review
Delivery men were excellent on both…
Delivery men were excellent on both occasions.
(Rob & Charlie, Ian & Gary) can’t remember first job number but second was 6346533.
Would highly recommend this company.
Quality of furniture is superb, purchasing process easy, communication throughout very good and as previously mentioned delivery excellent.
16 December 2025
Unprompted review
Reply from The Cotswold Company - Bath
Good afternoon John Evans,
We're happy to hear the delivery service was excellent. It's great to know that the furniture quality, purchasing process, and communication met your expectations. We appreciate your recommendation and are glad you had a positive experience.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Fab service both call centre and also…
Fab service both call centre and also delivery guys Tomaz and Mavino. Finally a team that don’t act begrudge to deliver. They were prompt tidy and professional. Very impressed
15 December 2025
Unprompted review
Extremely helpful staff.
12 December 2025
Unprompted review
Ian and Gary were the perfect delivery…
Ian and Gary were the perfect delivery duo. Polite, friendly and efficient. Thanks!
12 December 2025
Unprompted review
Reply from The Cotswold Company - Bath
Good afternoon DE,
We're happy to hear that your delivery experience was so positive! We appreciate you taking the time to leave us this kind feedback.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Very pleased with our dressing table purchase
Arrived as promised with good communications. Gary and IanP removed and disposed of all packaging and carried the dressing table to upstairs.
10 December 2025
Unprompted review
Reply from The Cotswold Company - Bath
Good afternoon Paul Hutton,
We're happy to hear that the delivery and setup met your expectations. It's great that our team ensured a smooth experience by removing all packaging and placing the dressing table upstairs. Thanks for your feedback.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Great service in Bath store and then…
Great service in Bath store and then delivery was very good too.
2 December 2025
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