The Cotswold Company - Bath Reviews 

Still no furniture and no refund !!! A week and nothing !! Terrible customer service suggest people avoid Order 6327199

Really lovely furniture. We went to the shop in Bath ,and the staff were so friendly and helpful ,couldn’t do enough for you .
We had ours delivered by Garry & Ian who were again polite friendly and helpful. Everything was unwrapped and packaging was taken away.

I like the experience of looking in the shop rather than just ordering on line.
The staff are super friendly and helpful and very knowledgeable.

Despite the good quality of the Iris dining chairs, I have awarded 3 stars for the actual company as they failed to pass on instructions to their delivery drivers for an afternoon delivery slot despite informing me at the time of ordering that it would be no problem.
However, I would award 5 stars to the delivery drivers, Earle E. and Matt D. for their helpfulness and politeness.

From ordering our furniture through to delivery Cotswold were very professional and their staff very helpful. Placing our order by telephone was made very easy due to the diligence and support of the staff. Following placement of our order we were advised within 24 hrs of a delivery date and time, plus all the paperwork relating to the order. 24hrs before the delivery date we were advised of a 4 hr time slot for delivery. On the day of delivery the two man team arrived on time. Gary and Jake were very professional and helpful in bringing the furniture into the house. Nothing was too much trouble for them. Having now dealt with this company I wouldn't hesitate to recommend them, certainly from a product quality point of view.

Prompt delivery , polite helpful delivery men.
Item built and cardboard removed .
Pleased with the media unit asa whole , the only issue is the position of the whole for tv cable does not line up with the plug.

Great piece of furniture- we're delighted. Delivered by 2 exceptional guys - Kev and Kyle. They were professional, friendly, so helpful and took time to get item exactly where we wanted it. We are so grateful to them! Thank you!

So lovely to be able to call a store and speak to a person directly. Bing able to do this meant that my question was answered and I was able to order the items I had seen in store when visiting. I much prefer buying in store than online and Cotswold Company make this so easy. Helpful, friendly, honest service.

Ian and Tomasz let us know what time they were delivering our furniture, turned up on time. Unpacked our item and set it down in the house where we wanted it and took away all the packaging, were very polite and made sure we were happy with the delivery.

Extremely polite, friendly and helpful person who answered the phone.

Apologies I cannot remember the names of the guys who delivered our lounge furniture and kitchen island. They were however very polite and respectful of our new house and quick to assemble our furniture

We ordered two bedside cabinets from this company and we are extremely pleased with the quality and the attention to detail arriving with two sets of drawer knobs and plastic feet so as not to mark our floors ! Gary and ian couldn't have been more helpful unpacking and allowing me to check the cabinets and so the whole experience was a delight and we will be using this company again 😎👌

Well I did find it overwhelming trying to imagine different pieces of furniture in different colours as obviously you didn’t have the full range of everything but the assistant that served me (Jennie) really couldn’t have been more helpful and pleasant and really did go the extra mile. She made the whole thing a lot easier. Hopefully the delivery will go as well.

very confident lady who knew what she was talking about when it came to various products . very polite , efficient and a good telephone manner . understood my needs and worries resulting with a telephone purchase on the spot. very happy here

The staff are all very helpful, polite and professional.

Our experience with Cotswold has been nothing short of excellent, right from our initial browse around in the Bath store, to ordering, delivery and then a teensy snag. Staff in store were extremely patient and helpful, ordering was easy and Kyle and Joe, who installed our three pieces were courteous and professional. We had one little hitch...I replaced the knobs with the accompanying silver option and one was missing: this was resolved in super-quick time by customer service. And of course, our drawer units and wardrobe are superb. Excellent company

Excellent quality furniture and easy ordering as well as great delivery service

Earle and Matt Dennys were punctual, sociable and efficient.

Great customer service from Christine. Great to be able to go into a shop and try out all the sofas… but being able to speak with someone who was familiar with the products was a great benefit

Love visiting this shop. All the pieces are so thoughtfully put together, the quality and colours are wonderful. Great to get some ideas in person that you just can’t get from internet shopping. I will be back soon!