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Coles Miller Solicitors LLP  Reviews 

1,564
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 136 reviews, reviewers overwhelmingly had a great experience with this company. Loyal customers frequently praise the friendly staff and knowledgeable solicitors for providing truly exceptional guidance through complicated legal processes like property purchases and thorough will writing. Consumers note that the dedicated team communicates very clearly, responds rapidly to inquiries, and ensures a completely smooth, reassuring user experience from start to finish. However, some reviewers were distinctly not happy, experiencing frustrating issues regarding unhelpful staff attitudes and occasional communication delays. Some customers also reported specific instances where initial professional advice felt disappointing or less supportive than expected during their initial consultations.

What people talk about most

Staff

Clients share profound appreciation for the staff, frequently highlighting their professional, knowledgeable,... See more

Service

Consumers find service to be exceptionally positive, praising the professional, efficient, and kind approach... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting efficient, polite, and professional... See more

User experience

Customers felt great satisfaction regarding the user experience, highlighting that representatives were... See more

Response time

Users describe satisfaction with response time, highlighting that reviewers consistently received prompt,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lianne was amazing and I'm so happy we chose her. She was efficient, courteous, answered all our questions and kept us in the loop at all times. We had complicated Land Registry issues with the the ho... See more

Company replied

Rated 5 out of 5 stars

We were fortunate to find Anna Taylor who was beyond outstanding. Super efficient, kind thoughtful and caring. Extremely thorough in her research. Unfortunately she had to deal with a couple of... See more

Company replied

Rated 5 out of 5 stars

Roger, Adele and the team at Poole dealt with our conveyancing. They made it straight forward, guiding us through all the paperwork and keeping us up to date with the process. Very professional, polit... See more

Company replied

Rated 5 out of 5 stars

Lianne and her team at Coles Miller did an excellent job on our sale and purchase. They always responded quickly and with thorough answers, kept us up to date with next steps. Everything was perfect... See more


Company details

  1. Conveyancer
  2. also in
  3. Debt Collecting
  4. Divorce Lawyer
  5. Employment Attorney
  6. Family Law Attorney
  7. Personal Injury Attorney

Written by the company

Coles Miller are leading Dorset solicitors with offices in Bournemouth, Poole, Broadstone, Christchurch, Wimborne. Contact us for expert legal advice. Services for You PERSONAL INJURY MEDICAL NEGLIGENCE FAMILY LAW DEBT RECOVERY / LANDLORD EMPLOYMENT WILLS, PROBATE, TAX & TRUSTS RESIDENTIAL CONVEYANCING RESIDENTIAL LEASEHOLD PROPERTY DISPUTES & LITIGATION Services for your Business COMMERCIAL LAW COMMERCIAL PROPERTY EMPLOYMENT DEBT RECOVERY DISPUTES & LITIGATION The firm can chart its history back to the late 1920's when its founding member Howard J Cole began working at Poole solicitors firm J W Miller & Sons as a Legal Clerk. Years later he officially launched H F J Cole in 1954, providing a full legal service for the people of Poole. The firm grew and by 1972 there were three partners; Howard, his brother Arthur and Roger Senior. By this time, the firm had been re-named HFJ & AW Cole. As the years progressed and the firm flourished more and more solicitors were brought on board. The year 1989 witnessed the merger with Poole-based firm Millers and thus Coles Miller, as it is known today, was formed. Coles Miller became a Limited Liability Partnership registered in England & Wales under number OC318707 on 1st May 2006.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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Replied to 25% of negative reviews

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4.8

All reviews

(1,564)

134 reviews in the last 12 months

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Rated 5 out of 5 stars

Very professional, great communication

Roger, Adele and the team at Poole dealt with our conveyancing. They made it straight forward, guiding us through all the paperwork and keeping us up to date with the process. Very professional, polite and effecient, great communication. Taking away alot of the stress of moving. Would highly recommend, and definately use again. Use local, so much easier and better than most on line solicitors.

23 January 2026
Unprompted review
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Reply from Coles Miller Solicitors LLP

Thank you for your review we have passed it on to Roger & Adele.

Rated 5 out of 5 stars

Coles Miller Solicitors have been…

Coles Miller Solicitors have been extremely effective whilst dealing with the complexity of a lease extension and the sale of a property simulation
I was kept fully updated throughout a complex situation
I would highly recommend them

7 January 2026
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Reply from Coles Miller Solicitors LLP

Thank you for your review.

Rated 5 out of 5 stars

50 years of excellent service, including this month.

I knew Howard Cole and have been a client for 50 years. Recently I wrote a new Will in Broadstone.
Marie Harden was fully understanding and totally efficient, getting the job done remarkably quickly, and
the price was reasonable ! We done ! John Boys.

19 January 2026
Unprompted review
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Reply from Coles Miller Solicitors LLP

Thank you for your review.

Rated 5 out of 5 stars

Would recommend Coles Miller

I have found my experience with Coles Miller and in particular, Shadi Meehan of the Bournemouth branch to have been excellent. Shadi was always very professional and knowledgeable but was also very approachable and friendly. I felt that she had my best interests at heart at all times and I would have no hesitation in recommending her and the team.

8 December 2025
Unprompted review
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Reply from Coles Miller Solicitors LLP

Thank you . Shadi was thrilled with this review.

Rated 5 out of 5 stars

Excellent professional and friendly service

Jasmine Payne provided excellent, professional and a friendly service and is a credit to the firm.
Would not hesitate to recommend.

6 January 2026
Unprompted review
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Reply from Coles Miller Solicitors LLP

Thank you for your review it has been passed to Jasmine.

Rated 5 out of 5 stars

Inga and the team were amazing…

Inga and the team were amazing throughout the whole process. A very professional service. Highly recommended.

11 December 2025
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Reply from Coles Miller Solicitors LLP

Inga and team were delighted to receive this review.

Rated 4 out of 5 stars

Prompt, practical & sensitive

You handled my requirements in a prompt, practical and sensitive manner explaining to me the in's and out's of my case in plain English allowing me to take appropriate action in a timely way.
Thank you.

15 July 2025
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Reply from Coles Miller Solicitors LLP

Thank you.

Rated 5 out of 5 stars

A genuinely personal service along with…

A genuinely personal service along with an understanding of the circumstances of the property purchase. Also a probate matter which was handled with great sensitivity.
So much better than any online service and better value in real life as dealing with real people rather than computer operators.

10 December 2025
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Reply from Coles Miller Solicitors LLP

We loved this review, thanks.

Rated 5 out of 5 stars

I highly recommend Coles Miller

I highly recommend Coles Miller following our recent house move. They dealt with all of our legalities to an exceptional level. Thank you.

24 November 2025
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Reply from Coles Miller Solicitors LLP

Thank you for your review and recommendations.

Rated 4 out of 5 stars

We have used Coles Miller in the past

We have used Coles Miller in the past. Their service is generally very good, but on this occasion we were let down by the lack of communication between their permanent staff and their holiday cover solicitors, which lost us a few weeks in the process.

15 November 2025
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Reply from Coles Miller Solicitors LLP

Thank you. We have taken onboard your comments.

Rated 5 out of 5 stars

very professional and efficient…

very professional and efficient conveyancing from Laura at the Christchurch branch, helped to achieve a positive outcome on my property sale.

23 July 2025
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Reply from Coles Miller Solicitors LLP

Thank you.

Rated 5 out of 5 stars

Simultaneous sale and purchase

The service for my simultaneous sale and purchase provided by my conveyancing solicitor Lianne Clenton Bray was above all expectations. Her knowledge, helpfulness and efficiency has been fantastic. Lianne moved things forward as fast as possible, responded quickly every time, kept me updated at each step, made everything clear and easy to understand and handled my case with great professionalism. She really is a conveyancing solicitor that knows her job, she is completely trustworthy and just makes you feel at ease. I really can’t explain how fantastic Lianne is or thank her enough for all of her help, support and advice.

10 December 2025
Unprompted review
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Reply from Coles Miller Solicitors LLP

Lianne was delighted to receive this review. Thanks

Rated 4 out of 5 stars

From my first encounter as a new…

From my first encounter as a new customer, I felt embraced, guided, and comprehended. They provided clear and prompt advice, which lifted all my stress and concerns. Much appreciated!

24 December 2025
Unprompted review
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Reply from Coles Miller Solicitors LLP

Thank you.

Rated 5 out of 5 stars

We were fortunate to find Anna Taylor…

We were fortunate to find Anna Taylor who was beyond outstanding. Super efficient, kind thoughtful and caring. Extremely thorough in her research. Unfortunately she had to deal with a couple of less competent people in our house chain. 100%percent recommend this delightful lady and thank her enormously.

9 July 2025
Unprompted review
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Reply from Coles Miller Solicitors LLP

We have passed to Anna, thanks you.

Rated 5 out of 5 stars

Wonderful Service

My husband and I chose Coles Miller to act as our solicitor for our first home purchase. I was incredibly nervous due to having challenges with our credit rating and it's been a long road to get to a stage in which we could buy our own property. I'm so glad we chose Coles Miller as our solicitor, Katie, was so reassuring and took away all my anxieties. Her communication was very thorough and professional and I never felt like I didn't have all of my questions answered. Katie also provided really helpful advice to us complete novices to home buying and the whole process went though perfectly smoothly. We're now in our lovely new home and are extremely grateful to Katie for helping us get there.

17 November 2025
Unprompted review
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Reply from Coles Miller Solicitors LLP

Thank you.

Rated 5 out of 5 stars

Absolutely amazing

What can I say? Except that Coles Miller have been absolutely exceptional their service has been so professional. They are very quick to respond to emails, phone calls. They also deal with everything in a very timely manner Lianne who we were dealing with was just absolutely amazing. She went above and beyond with everything we needed. The whole team are just amazing.

1 December 2025
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Reply from Coles Miller Solicitors LLP

Thankyou.

Rated 5 out of 5 stars

The Best. Absolutely First Class!

Absolutely first class from start to finish. Brian Parsons was a super star for me. Kept me fully updated at all times and had a reassuring and calm confidence throughout. He knows his business inside out and you can be sure he will deliver the optimal outcome for you. Highest possible recommendation from me.

1 December 2025
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Reply from Coles Miller Solicitors LLP

Brian was very happy with this review. Thanks

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