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Coles Miller Solicitors LLP  Reviews 

1,566
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 134 reviews, reviewers overwhelmingly had a great experience with this company. Consumers consistently emphasize the exceptional professionalism and deep expertise of the team members who handle sensitive legal matters with great care. Clients often note that solicitors provide clear explanations, keeping everyone fully informed and reducing anxiety throughout complex property and will-writing transactions. Individuals also express strong satisfaction with the fast response times, approachable nature, and friendly atmosphere encountered during consultations. Some reviewers were not happy with occasional communication gaps, delayed email responses, or frustrating interactions with specific staff members at the beginning. A few people experienced slow progress regarding their paperwork before receiving proper attention.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting their professionalism, kindness, and... See more

Service

People report positive experiences with service, frequently highlighting the professional, helpful, and... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently describing agents as efficient,... See more

User experience

Customers consistently note positive experiences with user experience, highlighting a simple and thorough... See more

Response time

Users describe satisfaction with response time, frequently praising quick answers to questions and prompt,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently made a will with Coles and Miller in Bournemouth. I was treated with the utmost patience, kindness, professionalism and expertise. Jasmine Payne helped me to write my will. She was understa... See more

Company replied

Rated 5 out of 5 stars

We were fortunate to find Anna Taylor who was beyond outstanding. Super efficient, kind thoughtful and caring. Extremely thorough in her research. Unfortunately she had to deal with a couple of... See more

Company replied

Rated 5 out of 5 stars

Roger, Adele and the team at Poole dealt with our conveyancing. They made it straight forward, guiding us through all the paperwork and keeping us up to date with the process. Very professional, polit... See more

Company replied

Rated 5 out of 5 stars

Lianne was amazing and I'm so happy we chose her. She was efficient, courteous, answered all our questions and kept us in the loop at all times. We had complicated Land Registry issues with the the ho... See more

Company replied


Company details

  1. Conveyancer
  2. also in
  3. Debt Collecting
  4. Divorce Lawyer
  5. Employment Attorney
  6. Family Law Attorney
  7. Personal Injury Attorney

Written by the company

Coles Miller are leading Dorset solicitors with offices in Bournemouth, Poole, Broadstone, Christchurch, Wimborne. Contact us for expert legal advice. Services for You PERSONAL INJURY MEDICAL NEGLIGENCE FAMILY LAW DEBT RECOVERY / LANDLORD EMPLOYMENT WILLS, PROBATE, TAX & TRUSTS RESIDENTIAL CONVEYANCING RESIDENTIAL LEASEHOLD PROPERTY DISPUTES & LITIGATION Services for your Business COMMERCIAL LAW COMMERCIAL PROPERTY EMPLOYMENT DEBT RECOVERY DISPUTES & LITIGATION The firm can chart its history back to the late 1920's when its founding member Howard J Cole began working at Poole solicitors firm J W Miller & Sons as a Legal Clerk. Years later he officially launched H F J Cole in 1954, providing a full legal service for the people of Poole. The firm grew and by 1972 there were three partners; Howard, his brother Arthur and Roger Senior. By this time, the firm had been re-named HFJ & AW Cole. As the years progressed and the firm flourished more and more solicitors were brought on board. The year 1989 witnessed the merger with Poole-based firm Millers and thus Coles Miller, as it is known today, was formed. Coles Miller became a Limited Liability Partnership registered in England & Wales under number OC318707 on 1st May 2006.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 25% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(1,566)

123 reviews in the last 12 months

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Rated 5 out of 5 stars

I recently made a will with Coles and…

I recently made a will with Coles and Miller in Bournemouth. I was treated with the utmost patience, kindness, professionalism and expertise. Jasmine Payne helped me to write my will. She was understanding, kind and gave me invaluable advice. I am very grateful for this and highly recommend her. Customer service has been excellent from start to finish.

4 August 2026
Unprompted review
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Reply from Coles Miller Solicitors LLP

Dear Susan, Thank you for your review.

Rated 5 out of 5 stars

Very good knowledge to help me through…

Very good knowledge to help me through my problems and with good follow up too.

Antonia was very pleasant in all our dealings and made me feel as though I was being supported.

3 August 2026
Unprompted review
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Reply from Coles Miller Solicitors LLP

Dear Martin, Many thanks for your review.

Rated 2 out of 5 stars

I enguired if my will was properly…

I enguired if my will was properly signed? which you had written 12?years earlier for me! Despite veryfying it was, you were Eager to update it, although my circumstances had not changed!! for a fee of £200.00 totally unneccessaryly!!!

10 July 2026
Rated 5 out of 5 stars

Recommendation for Coles Miller

I couldn’t be more grateful to David, Hannah and the whole team at Coles Miller for the support I received throughout my case. Their professionalism, knowledge and hard work were outstanding, but what meant the most to me was the compassion and understanding they showed throughout what was a very difficult time. I always felt listened to, supported and that they genuinely had my back. I wouldn’t hesitate to recommend their service to anyone needing legal support!

28 August 2026
Unprompted review
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Reply from Coles Miller Solicitors LLP

Thank you so much for your lovely review. So glad you had the result you wanted.

Rated 5 out of 5 stars

Great service

Very helpful and kept me informed all all stages during my conveyancing matter.

1 September 2026
Unprompted review
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Reply from Coles Miller Solicitors LLP

Thank you for your review Sarah. If you need us again don't hesitate to get in contact 01202 338800.

Rated 5 out of 5 stars

Coles Miller and Free Wills Network

I found out that Coles Miller were offering will writing through the Free Wills network (having in fact used Coles Miller in Bournemouth for a lease extension a few years ago). I found Julie in the Poole office to be very kind, clear and helpful through a process that could have been quite difficult. There were a few adjustments needed after the first draft, and Julie was happy to incorporate those. Would definitely recommend their services.

24 July 2026
Unprompted review
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Reply from Coles Miller Solicitors LLP

Thank you for your review, Julie was very happy to receive it.

Rated 5 out of 5 stars

A very professional company…

They were professional and compassionate to my circumstances and got my Will finished very quickly. Their offices are local so I was able to travel with ease. I would certainly look at using them again and recommending them to others

18 August 2026
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Reply from Coles Miller Solicitors LLP

Hi Tracy, Thank you so much for posting a review.

Rated 5 out of 5 stars

Highly recommend Coles Miller Solicitors for all legal work

I recently instructed Emily Jordan at the Coles Miller Solicitors in Poole to update my Will, and I was extremely pleased with the service I received. Emily was professional, friendly and knowledgeable, taking the time to explain everything clearly and ensure that I fully understood the process. The whole experience was handled efficiently and with attention to detail, which gave me complete confidence that my wishes had been fully understood and documented. I would highly recommend Coles Miller Solicitors to anyone looking for a professional and approachable solicitors.

21 August 2026
Unprompted review
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Reply from Coles Miller Solicitors LLP

Thank you for your review.

Rated 5 out of 5 stars

Coles miler Personal Injury claim

Coles miler dealt with a personal injury claim for me. The solicitor and all his team were very professional and efficient throughout the case and brought it to a successful conclusion.
I am very greatfull to them for all ther work on my behalf.

13 July 2026
Unprompted review
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Reply from Coles Miller Solicitors LLP

Thank you for your review Mike.

Rated 5 out of 5 stars

Highly recommend

Lianne was amazing and I'm so happy we chose her. She was efficient, courteous, answered all our questions and kept us in the loop at all times. We had complicated Land Registry issues with the the house we were selling and buying and she dealt with both brilliantly. I'd highly recommend Lianne and would go back when we decide to sell/buy again.

20 August 2026
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Reply from Coles Miller Solicitors LLP

Many thanks for your review.

Rated 5 out of 5 stars

Excellent Support and Outcome from…

Excellent Support and Outcome from Coles Miller Solicitors

I would like to express my sincere thanks to Coles Miller Solicitors
for their outstanding service in handling my medical negligence claim
against the NHS. After a botched appendix operation left me in and out
of hospital for over a year, it was eventually discovered that not all
of my appendix had been removed – a shocking oversight that seriously
impacted my health and quality of life.

From the very beginning, David Simpson at Coles Miller was incredibly
supportive and professional. His expertise and dedication ensured that
I received the best possible advice and access to top medical
consultants to support my claim. David guided me through every stage
of the process with care and clarity, making a very difficult time
much easier to cope with.

Thanks to David and the team at Coles Miller, I was able to achieve a
successful resolution to my claim. I cannot thank them enough for
their hard work, empathy, and commitment to justice. I would highly
recommend them to anyone in need of expert legal advice and
representation in medical negligence cases.

27 August 2025
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Reply from Coles Miller Solicitors LLP

Thank you Louise I have shared your review with David. Many thanks. If you need us for anything please don't hesitate to get in contact enquiries@coles-miller.co.uk

Rated 5 out of 5 stars

Although I had my Will with another…

Although I had my Will with another company in Poole, it needed urgent updating so much so that I decided to get a new Will. I spent much time investigating various companies and reading reviews which resulted in meeting with Marie Harder at the Poole office. Marie was excellent and answered all my questions and suggested a Trust for my daughter who suffers with a serious mental health condition. I was going into hospital in the next 2 weeks so need my new Will and Trust quickly. Again Marie worked with me to get both finished on time. I am so grateful to Marie for her speed, understanding, advice and professionalism. Many thanks.

7 August 2026
Unprompted review
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Reply from Coles Miller Solicitors LLP

Thank you Pamela I have shared your review with Marie who was very happy to receive it.

Rated 5 out of 5 stars

Ricky was very helpful and…

Ricky was very helpful and knowledgeable updating our wills advising on items we never knew about, thanks Ricky for your expert advice,
Ian and Vasiliki.

23 July 2026
Unprompted review
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Reply from Coles Miller Solicitors LLP

Hi Ian, Thank you for your review for Ricky.

Rated 5 out of 5 stars

Excellent service

Jason was amazing and did exactly as I asked. He whizzed through everything with precision, and helped us to move quickly as required. Thank you

12 May 2026
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Reply from Coles Miller Solicitors LLP

Dear Mr & Mrs Gregory, Thank you for your review for Jason.

Rated 5 out of 5 stars

I was made to fell at easy ,from the…

I was made to fell at easy ,from the moment, I made contact with them.
The sell of my property all went though smoothly, they kept in contact with me though out the progress .

11 August 2026
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Reply from Coles Miller Solicitors LLP

Dear Brian,
Thank you for your review.

Rated 5 out of 5 stars

Excellent service

Excellent service. Would thoroughly recommend. Incredibly helpful and responsive.

10 August 2026
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Reply from Coles Miller Solicitors LLP

Dear Lee, Thanks you so much for taking the time to leave a review.

Rated 5 out of 5 stars

Don’t put off doing a will

We’ve not had a lot of dealings with solicitors and it can sometimes feel a bit daunting but we felt very at ease. From the very friendly receptionist we were put at ease. Our solicitor was very professional but not off putting. The whole process of making our wills was explained and completed in a very efficient way.

15 May 2026
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Reply from Coles Miller Solicitors LLP

Dear Lorraine, Great message for others, thank you for your review.

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