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See what reviewers are saying

Rated 5 out of 5 stars

The goods haven't arrived, some were on back order, so fair enough, but there has been no response to emailed queries on likely delivery. Update, looks like I'm not getting the replies, not in spam... See more

Company replied

Rated 3 out of 5 stars

How can you ask for a review when I've not got the pre ordered product I purchased. Not even a shipping confirmation or proper expected delivery time not just "Mid Jan" which has well and truly pa... See more

Company replied

Rated 4 out of 5 stars

As per your delivery was fast and correct. Given the problems of k3 aspire batteries i can't seem to see a similar pen type on your site clearly. I don't want a disposal type or one that sends clouds... See more

Rated 5 out of 5 stars

I’ve used Cloudstix a long time now buying everything from flavours to ecig hardware and have never had an issue. Their prices are competitive and even on the cheapest delivery option, items are recei... See more

Company details

  1. Electronic Cigarette Store
  2. Battery Store
  3. Vaporizer Store

About Cloudstix

Written by the company

Cloudstix is a brand formed in 2013 by vapers for vapers having become frustrated by either the unrealistic high prices from some vendors or the non genuine low ticket items supplied by others.

We want to make sure that our customers get access to quit smoking / lifestyle changing products at ultimate cost effective prices.

Our company has grown considerably over the years and in addition to our online website we also have 4 highstreet stores & a vast number of resellers offering our products throughout the UK.

We also have several exclusive E Liquid brands sold through our platform that have gone on to be high sought after in the UK & across Europe.

With Cloudstix dedicated customer service team you are without doubt in the best hands possible.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

4K reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Great Value for Money

I’ve used Cloudstix a long time now buying everything from flavours to ecig hardware and have never had an issue. Their prices are competitive and even on the cheapest delivery option, items are received in a good amount of time. I would definitely recommend this site to anyone who part takes in e cigs.

5 October 2023
Rated 5 out of 5 stars

The product is good

The product is good, this is my third vape in this model so I know it is a reliable machine. My package arrived in just a couple of days, perfect as my spare was beyond repair. Good website

11 October 2023
Rated 5 out of 5 stars

Reliable

I’ve used cloudstix for the past 8yrs. Order once a month never had a problem. Fast reliable service

4 September 2023

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