Cloudstix Reviews 3,862

Brillian service as always shame it is closing down, thanks for the service :)

The service and support has been above and beyond. Delivery has always been within schedule. Thank you for the many years of supplies

Excellent company.
Extremely reliable

Easy to use web site. Great communication and fast delivery. What more can you ask!

Advertised as aspire chargers they are not the should be advertised as suitable for aspire misleading advert they are cloudstick also I asked for 500 ah they are 425 and take longer to charge .

The company are con merchants
Ordered 2 vape kits got a phone call stating they were not in stock but they have failed to refund me after telling me they would
Tried calling several times but they don’t answer or return my calls
Spoke to trading standards and the police to report the fraud
BE VERY CAREFULL
I see your reply and still no refund has hit the account
After being told the refund was done yesterday Monday 12th January
Today 13th January still no refund ?
Refund paid back £6,93 short these people are a disgrace of a company
LEAVE WELL ALONE

Deliberately sent the wrong item , without contacting me first - this was even stated on the packing slip. When I emailed to query it, I was ignored and had to chase for a response.
When he finally replied, he told me he does this to “all customers” and that “nobody complains”. He insisted I return the item at my own cost, claiming he'll reimburse up to £3. Under UK consumer law, return costs are the seller’s responsibility when the wrong item is supplied.
I refused to pay upfront and asked for a prepaid return label. He then claimed he would send a return envelope, which never arrived. After further silence, I was forced to go through my bank, who refunded me in full.
This is not how legitimate businesses operate. This is misleading and trying to scam people, Avoid.

*edit: Oh, so this is Cloudstix tactic to remove my review if I don’t provide “more information,” allowing you to post fake reviews instead, like from someone saying “this company is fantastic”? Paul, there is nothing more I can add - you already know the situation. You sent the wrong item deliberately without contacting me first, then refused to accept the return, and I had to go through a chargeback with my bank to get my money back. I am now considering contacting Trading Standards, as it seems you play dirty from start to finish rather than correcting your scamming practices.

Found the product that suits me. Staff very helpful, even personally delivered my order.

Firstly, I have to say that I really like this company, they usually deliver in a reasonable timescale, but unfortunately on this occasion my delivery took over 2 weeks, I think the E-liquid I ordered was out of stock, however when it was available it was delivered first class, that was great, unfortunately one of the bottles had been damaged in transit, resulting in the loss of a fair amount of liquid, and the mess in the packaging took ages to clean everything up, I have reported this issue to Cloudstix, but not had a response as yet, while I appreciate that the transport and delivery is outside of the control of the supplier, I feel firstly they should have informed me of the unusual delay in delivery, and maybe review their packaging and delivery methods. Just saying, otherwise, seems like a really good company.
Hope this helps.
P.

Very good company

Helpful and good products and service

Good products, but so slow delivery via Royal Mail. They are letting you down.

First class service, thanks cloudstix

Always friendly and helpful and often go above and beyond to ensure their service is fantastic everytime

Great range of products, competitively priced and speedily delivered. Would definitely recommend.

Thanks for sending 4 CE5 as alternatives.
Will use your company again . Recommend shopping with CLOUDSTIX .

Amazing company, amazing customer service.

I have been ordering online for ages and recently I had an issue. I sent an email to ask what the delay was, a very friendly chap phoned me and apologised profusely. The order arrived the following day. Excellent customer service. Well done Cloudstix.

Needed a quick delivery before hols.
Again, Cloudstix provided there excellent service and it arrived the next day.

This is a great company to deal with. Friendly efficient service that goes the extra mile.