Cherry was so helpful, really responsive and made the whole process way easier for me. Def someone who cares. The clothes look exactly like the pictures and fit sooo well, I’m really happy with them.... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Really great shirt and cool design the shirt is smooth and thin so perfect for the summer. First time having a reel phone number to chat with Cherry to follow my order and she is really helpful an... See more
Company replied
Quality material, but the fit is a bit small, especially after the first wash. Would prefer a custom rhinestone offering, but sparkle letters will do. Not sure how long they'll last after repeated was... See more
Company replied
10/10 I love all 3 pieces I ordered, they fit true to size. They’re in my everyday rotation now among my workwear clothing. Highly recommend to everyone debating buying from them, just do it! Qualit... See more
Company replied
Company details
Written by the company
At Cherrykitten we love every passion and interest in y2k because it is a reference to your UNIQUENESS. Your new clothes are made to please yourself, and so is your life.
Contact info
No. 8 Ng Fong Street, A112, Kowloon, HongKong, 999077, HongKong, Hong Kong
- support@cherrykitten.com
- www.cherrykitten.com
4.3
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Noice
Took a bit of time to arrive but compared to what i had read online mine was fine! I wanted something with this design for a while so i am happy to finally have it, made me smile. The quality is good it's thick enough but it might be transparent and needs a short
11 February 2026
Unprompted review
Reply from Cherrykitten
Dear customer,
Thank you so much for your honest review!
We’re really glad your order arrived in good condition and that you’re happy to finally have the design you’ve wanted for so long — it makes our day to know it brought a smile to your face!
We appreciate you mentioning the quality and the slight transparency note as well.Hope you love wearing it, and thank you so much for your support! 😊
Best regards,
Cherrykitten Customer Service Team
Arrived in good condition
Arrived in good condition. High quality, especially for the price!
27 February 2026
Unprompted review
Reply from Cherrykitten
Dear customer,
Thank you so much for your lovely review!We’re thrilled to hear your item arrived in great condition and that you’re happy with the quality—especially for the price!We really appreciate your support 😊
Best regards,
Cherrykitten Customer Service Team
Stained products
When the product arrived it had what looked like deodorant stains all over it. I requested a refund and never heard back.
13 March 2026
Unprompted review
Reply from Cherrykitten
Dear customer,
We are deeply sorry to learn about the stain issue on your product—this is definitely not the product quality we would have wanted to provide.
We have replied to you via email; please check your inbox (including your spam/junk mail folder).
We will process your request as soon as possible after receiving your reply.
Best regards,
Cherrykitten Customer Service Team
Just great
The delivery was fast and the shirt I got is very nice! I was a little surprised on how small it is even tho I ordered a size up but that's not a problem, but should be thought of when buying something.
Thank you cherrykitten!
13 March 2026
Unprompted review
Reply from Cherrykitten
Dear customer,
Thank you so much for your kind review!
We’re so happy to hear the delivery was fast and you love your new shirt!We appreciate you sharing the feedback about the sizing — it’s really helpful for other customers, and we’ll take your note into consideration.
Thanks again for choosing Cherrykitten, hope you enjoy wearing it! 😊
Best regards,
Cherrykitten Customer Service Team
Took forever to come and kept spamming…
Took forever to come and kept spamming me with emails but no updates on my tracking cheap as hell
10 March 2026
Unprompted review
Reply from Cherrykitten
Dear customer,
We are truly sorry to hear about your experience. We sincerely apologize for the delay in delivery and for any frustration caused by the email communications without tracking updates. This is not the level of service we strive to provide, and we completely understand your disappointment.
If you haven't yet received your order, please contact us via support@cherrykitten.com and we will look into it right away to resolve the issue for you.
Additionally, if you would like to unsubscribe from our email updates, please feel free to let us know, and we will ensure you are removed from our mailing list promptly.
We truly value your feedback, and we are sorry that your experience fell far below expectations. Please know that we are taking your comments seriously as we work to improve our service and communication.
Thank you for giving us the opportunity to make things right. We hope to resolve this for you as quickly as possible.
Best regards,
Cherrykitten Customer Service Team
Purchased a Lovely rhinestone crop top…
Purchased a Lovely rhinestone crop top , sizes true to size brilliant customer service thankyou Anne for all your help 100% recommend deffo ordering again soon
21 March 2026
Unprompted review
Reply from Cherrykitten
Dear customer,
Thank you so much for your kind words and lovely review! 🥹💕
We're absolutely thrilled to hear that you loved your rhinestone crop top and that the sizing was just right for you!
And a special shoutout to Anne — she was so happy to read your message! 🥰
It means the world to us to know that our customer service team was able to help you and make your experience a great one.
Thank you for recommending us — that truly means so much! 🌟😊
Best regards,
Cherrykitten Customer Service Team
Easy to find what I was looking for
Easy to find what I was looking for, easy to add things to my cart. Lots of wicked clothing and you can customize whatever you want to customize and they'll do it for you. Took a little while to get my order but I got really quick replies from Anne on updates on my order. Great customer service with Anne.
19 February 2026
Unprompted review
Reply from Cherrykitten
Dear customer,
Thank you so much for your lovely review! 😊
We're so glad you had an easy time finding what you wanted and that you love our customization options! 🎨✨
And Anne says a huge thank you — she was so happy to help and keep you updated! 🙌💕
We really appreciate your patience with the delivery, and we can't wait to have you back again soon!
Thanks again for your support!
Best regards,
Cherrykitten Customer Service Team
Reply from Cherrykitten
Dear customer,
Thank you so much for your sweet review! 😊
We're absolutely thrilled to hear that you love everything you bought — that truly means the world to us!
And thank you for your kind words about our customer support! ✨
We always strive to provide the best service possible, and knowing that we made your experience a great one makes our day!
Thank you for your support, and we can't wait to have you back again soon!
Best regards,
Cherrykitten Customer Service Team
Great customer service!
Had an issue with my delivery but Anne from the customer service team was amazing help and quickly made things right for me. :) Thank you, Anne!
I’m excited for my order!
20 March 2026
Unprompted review
Reply from Cherrykitten
Dear customer,
So glad Anne could help—and thank you for the kind words! 😊
Enjoy your order… it’s on its way to you now! 💛
Cherrykitten Customer Service Team
Fast replies for customer service
Fast replies for customer service, much appreciated.
20 March 2026
Unprompted review
Reply from Cherrykitten
Dear customer,
Thank you! We’re happy to help—always here for you! 😊💛
Cherrykitten Customer Service Team
Great product and great customer service!
I love everything that I got!! Super cute! I thought my package was lost due to it saying delivered when i didn’t receive it and reached out to support and Anne was super helpful and great! My package ending up being delivered and everything was perfect!
15 March 2026
Unprompted review
Reply from Cherrykitten
Dear customer,
Yay! So glad everything arrived safely and you love it all! 😍
And thank you for the kind words about Anne—we’ll be sure to let her know! 💛
Cherrykitten Customer Service Team
The cutest shirt ever
The cutest shirt ever, very nice quality as well. Thank you!
17 March 2026
Unprompted review
Reply from Cherrykitten
Dear customer,
Aww, thank you! So happy you love it—enjoy your cute & comfy new shirt! 💛😊
Cherrykitten Customer Service Team
Reply from Cherrykitten
Dear customer,
So glad you love them—thank you! 😍💛
Cherrykitten Customer Service Team
The ‘print’ on the shirt was poorly…
The ‘print’ on the shirt was poorly made, the quality of the fabric is bad and see-thru. Feels like I got scammed, definitely not worth the price.
19 March 2026
Unprompted review
Reply from Cherrykitten
Dear customer,
We’re truly sorry to hear your shirt has such disappointing issues with the print and fabric, and that you feel this way about your purchase—this is absolutely not the quality and experience we want to deliver to our customers 😟
We take your feedback very seriously and want to make this right for you properly. Please reach out to our support team via support@cherrykitten.com with your order number, and our team will follow up with you promptly to provide a satisfactory solution for this problem.
Again, we apologize for all the inconvenience and disappointment this has caused you.
Best regards,
Cherrykitten Customer Service Team
Worth the cost!
Quality was good for the price, and the design was clear and vibrant. Definitely will be shopping here again!
6 March 2026
Unprompted review
Reply from Cherrykitten
Dear customer,
Thank you so much for your awesome review 😊 We’re thrilled to hear you think our products are worth the cost, with great quality for the price and clear, vibrant designs!
It means a lot that you’re planning to shop with us again—we can’t wait to welcome you back for more great finds 🛒
Best regards,
Cherrykitten Customer Service Team
Reply from Cherrykitten
Dear customer,
Love it right back to you 😍 Thank you so much for your amazing review! We’re thrilled to hear everything was perfect for you—from the quick delivery to the great quality of your order.
Your support means the world to us, and we can’t wait to welcome you back for more awesome finds soon 🛒
Best regards,
Cherrykitten Customer Service Team
Quality material, fits a bit small.
Quality material, but the fit is a bit small, especially after the first wash. Would prefer a custom rhinestone offering, but sparkle letters will do. Not sure how long they'll last after repeated washes.
4 March 2026
Unprompted review
Reply from Cherrykitten
Dear customer,
Thank you so much for your honest review and kind words about the quality material 😊 We’re glad you like the fabric, and we sincerely apologize that the item fits a bit small after the first wash—this is such a bummer! We also appreciate your feedback on the rhinestone and sparkle letters, it’s super valuable for our product improvements.
If you need any assistance with the fit issue or have further questions about the durability of the sparkle letters after washing, please don’t hesitate to reach out to our support team via support@cherrykitten.com with your order number. Our team will be more than happy to help you with a satisfactory solution.
We really appreciate your support and hope to bring you a better shopping experience next time 🛒
Best regards,
Cherrykitten Customer Service Team
The items weren’t received in time and…
The items weren’t received in time and when discussed with customer service there was no help offered. Just a sorry about it
10 March 2026
Unprompted review
Reply from Cherrykitten
Dear customer,
We’re truly sorry to hear your order didn’t arrive on time and that our customer service failed to provide the helpful support you deserved—this is not the experience we want for you at all 😟
We take this issue seriously and want to make things right for you properly. Please reach out to our support team via support@cherrykitten.com with your order number, and our team will follow up with you promptly to resolve this matter and offer a satisfactory solution.
Again, we apologize for all the inconvenience and disappointment this has caused you, and we hope to have the chance to regain your trust.
Best regards,
Cherrykitten Customer Service Team
Took like 3 weeks to arrive
Took like 3 weeks to arrive, and the shirts I ordered looked like they were toddler sized? (I ordered a large and an XL). No way they would even begin to fit me. Sadly disappointed.
7 March 2026
Unprompted review
Reply from Cherrykitten
Dear customer,
We’re truly sorry your order didn’t meet your expectations—especially regarding sizing and delivery time.
First, we’d like to sincerely apologize:
• 3 weeks is longer than our usual timeframe, and we understand how frustrating that delay must have been.
• More importantly, receiving shirts that don’t fit as expected (especially when ordering standard sizes like L and XL) is completely unacceptable—and not the experience we want for anyone.
We’ve reached out to you directly via support@cherrykitten.com to make this right immediately—whether that’s a full refund, replacement with accurate sizing, or any other solution that works for you.
For others reading: our size charts are based on actual garment measurements (not vanity sizing), but we recognize inconsistencies can happen—and we’re reviewing this batch urgently.
Thank you for your honest feedback—it helps us improve. And to you: we’re here until this is resolved.
Cherrykitten Customer Service Team
Amazing quality and service
Ordered gods favourite fag y2k top on Feb 28 and it took 16 days to arrive. Quality is much better than I’d expected and I will be buying from cherrykitten again. 10/10 if you’re looking for some fun night out/rave/summer tops. Customer support was also excellent, was helped by Anne
16 March 2026
Unprompted review
Reply from Cherrykitten
Dear customer,
Yay! So happy your Y2K top arrived fast and exceeded expectations—thanks for the 10/10 vote! 😍
We’ll be sure to pass your love on to Anne. Can’t wait to style your next rave look! 💫💛
Cherrykitten Customer Service Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.