Ordered a cryptid sweater vest. Nice quality material. Appropriately sized. Gift was well received! Only reason for 1 less star was delivery time. It took much longer than anticipated. Next time I'l... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I will say the cardigan is lovely,soft and printed lovely. I agree with others when they say it's a thin wear cardigan. Unfortunately for the tops I ordered ,there had been an issue with the printin... See more
Company replied
The designs are fantastic, and everything I've ordered seems to wash well. The only reason I can't bring myself to give them 5 stars is because I can't work out how sustainable or not they are. The we... See more
Company replied
I ordered on November 17th, my order was finally shipped on December 10th. I ordered a ugly fuzzy sweatshirt and honestly I really like it. I'm surprised there's a lot of reviews here saying t... See more
Company replied
3.8
Great
318 reviews
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Unfortunately the quality of the jumper…
Unfortunately the quality of the jumper is very below parr. Flimsy and thin with a printed pattern,
I needed to exchange the swimsuit for a smaller size and was told I could only get a 20% discount to order another one.
Such a shame as I was so excited for the items.
Also took a long time to arrive.
Won’t be using the site again.
9 April 2026
Unprompted review
Reply from Purplehecate
Dear Customer,
Thank you for your honest feedback—and first and foremost, we’re truly sorry your experience didn’t meet your expectations.
We sincerely apologize that the jumper felt flimsy and thinner than anticipated, that the swimsuit exchange process fell short of what you hoped for, and that your order took longer than expected to arrive. We understand how disappointing this must be, especially when you were genuinely excited about your purchase.
Please know we’ve already sent a detailed email to the address on your account with a revised resolution—including options we hope better reflect the care you deserve as a customer. Could you please check your inbox (and spam/junk folder, just in case)?
We completely respect your frustration, and while we understand if you choose not to shop with us again, we’d still be grateful for the chance to make things right.
Thank you again for giving us your trust initially—and for your honesty now. 🙏
Warm regards,
Purplehecate Customer Service Team
Absolute Favorite!
This is one of my favorite brands to shop. All the prints are so fun, the clothes are well made, and the stickers are always a great bonus.
21 April 2026
Unprompted review
Reply from Purplehecate
Dear Customer,
Thank you so much!
That means the world to us—especially coming from someone who’s shopped with us more than once! We’re so glad you love the fun prints, the quality construction, and even the little sticker surprises (we like to think of them as happy mail extras! 🎉).
Knowing we’re one of your favorite brands truly makes our day.
Thanks for your continued support—you’re absolutely awesome! 💖✨
Warm regards,
Purplehecate Customer Service Team
Wonderfully Whimsical
Three purchases from this company. Reliable service with a wonderfully whimsical product. I always get compliments when I wear one and people love the soft touch. Highly recommend.
1 April 2026
Unprompted review
Reply from Purplehecate
Dear Customer,
Thank you so much for your incredibly kind words—and for being a loyal customer through three purchases! 🥰
We’re absolutely thrilled that you find our products whimsical, our service reliable, and the fabric soft enough to earn compliments every time you wear it. That’s exactly the joy we hope to share with every piece we make!
And thank you for recommending us—it means more than you know. You’re amazing, and we’re so grateful to have you in our community! 💖✨
Warm regards,
Purplehecate Customer Service Team
Shoddy quality, unwearable and bad communication
The dress was transparent and unwearable. I asked for a full refund and was offered 10%. The communication has been dire as well. Do not buy!!!
8 April 2026
Unprompted review
Reply from Purplehecate
Dear Customer,
We’re truly sorry your experience fell so far short of what we strive for—and we sincerely apologize for the transparent dress, the inadequate refund offer, and the poor communication you received. That is not the standard we hold ourselves to, and we deeply regret letting you down.
Your feedback is important, and we’d like the chance to make this right properly. If you’re open to it, please reply with your order number, and we’ll check and help you solve it.
We understand if you’ve lost trust—but we hope you’ll allow us one opportunity to show you the care and respect you deserve as a customer.
Thank you for speaking up. We’re listening. 🙏
Warm regards,
Purplehecate Customer Service Team
The shirt looks way different in person…
The shirt looks way different in person and it feels plastic-y
20 April 2026
Unprompted review
Reply from Purplehecate
Dear Customer,
Thank you so much for your honest feedback—we truly appreciate you taking the time to share your experience.
We’re really sorry the shirt looked different in person and that the fabric felt “plastic-y”—that’s definitely not the quality or feel we aim to deliver, and we completely understand your disappointment.
Your satisfaction matters deeply to us. If you’re open to it, we’d love to make this right. Could you please share your order number? We’ll check and help you solve it.
Thanks again for your honesty—it helps us improve every day. 🙏
Warm regards,
Purplehecate Customer Service Team
Great material
Great material, fits great(even my bf who is a 3x and it's hard to find shirts that fit) and showed up in a timely manner!
15 April 2026
Unprompted review
Reply from Purplehecate
Dear Customer,
Thank you so much! 😊
We’re thrilled to hear the shirt was made with great material, fit perfectly—even for your boyfriend who’s a 3X (we know how tough that can be!)—and arrived right on time! 🙌
Knowing it worked for someone who often struggles to find well-fitting styles means the world to us.
Thanks for your support—you both rock! 💖✨
Warm regards,
Purplehecate Customer Service Team
The phone case I bought is very well designed
The phone case I bought is very well designed and well printed.
Satisfied my expectations!
1 April 2026
Unprompted review
Reply from Purplehecate
Dear Customer,
Thank you so much! 😊
We’re thrilled to hear your phone case met your expectations—great design and crisp printing are what we strive for!
Thanks for your support and kind words. Enjoy your case! 🙌✨
Warm regards,
Purplehecate Customer Service Team
The product just looks so cheap that…
The product just looks so cheap that I’ll never wear it. I literally had to cut pieces apart that were sewn together that weren’t meant to be. It was about the quality I’d expect Barbie cloths to be made of.
28 February 2026
Unprompted review
Reply from Purplehecate
Dear Customer,
Thank you for your honest and detailed feedback—we’re truly sorry your product arrived in such poor condition.
Having to cut apart incorrectly sewn pieces and receiving an item that feels cheap—comparable to doll clothing—is completely unacceptable, especially when you trusted us with your purchase.
That’s not the quality we stand behind, and we sincerely apologize.
To investigate this right away and make things right, could you please share your order number? We’d like to:
• Look into what went wrong in production or quality control,
• Offer a solution to solve it as soon as possible.
• Use your feedback to prevent this from happening again.
You deserve better—and we appreciate you taking the time to speak up. 🙏
Warm regards,
Purplehecate Customer Service Team
Easy to order and while shipping did…
Easy to order and while shipping did take some time, order came perfectly.
15 April 2026
Unprompted review
Reply from Purplehecate
Dear Customer,
Thank you so much! 😍
We’re glad your order was easy to place and arrived in perfect condition—and we appreciate your patience with shipping!
Thanks for trusting us with your purchase. We’re so grateful! 🙌✨
Warm regards,
Purplehecate Customer Service Team
So cute!! High quality and fast delivery
I got my order really quickly, and my items are sooo cute!! Honestly I'm obsessed and have already been rocking these shirts on the reg! ♡
30 March 2026
Unprompted review
Reply from Purplehecate
Dear Customer,
Aww, thank you! 😍
We’re absolutely thrilled your order arrived quickly and that you’re obsessed with your new shirts—nothing makes us happier than hearing you’re already wearing them on the regular! 🙌✨
Thanks for your love and support—you’re the best! ♡
Warm regards,
Purplehecate Customer Service Team
First of all, it’s a delight.
The item was exactly as I expected, and arrived when they said it would. It also held up fine through the first washing.
15 April 2026
Unprompted review
Reply from Purplehecate
Dear Customer,
Thank you so much! 😀
We’re so glad your item arrived on time, matched your expectations, and held up well after washing—that’s exactly what we aim for!
Thanks for your trust and support. We appreciate you! 🙌✨
Warm regards,
Purplehecate Customer Service Team
Great condition
Great condition. The do drugs don’t touch me jersey came looking just like the picture. Fit great, smelled great.
10 April 2026
Unprompted review
Reply from Purplehecate
Dear Customer,
Thank you so much for your review! 😊
We’re thrilled your "Do Drugs Don’t Touch Me" jersey arrived exactly as pictured, fit perfectly, and even smelled fresh out of the package—quality details matter, and we’re glad you noticed!
Thanks for trusting us with your order. You rock! 🙌✨
Warm regards,
Purplehecate Customer Service Team
I ordered two phones cases
I ordered two phones cases, delivery was a little slow but the cases are perfect and worth the wait 🖤
1 March 2026
Unprompted review
Reply from Purplehecate
Dear Customer,
Thank you so much!
We’re so glad your phone cases arrived in perfect condition and that you love them—worth the wait is the best kind of review! 🖤
Thanks for your patience with shipping, and for your support. You’re awesome! 🙌✨
Warm regards,
Purplehecate Customer Service Team
Great !
Delighted with my order, I ordered a custom top and other items, and I’m very happy with the result and the quality! You should expect a longer delivery time when you’re in Europe, but it was worth the wait. I recommend it.
20 March 2026
Unprompted review
Reply from Purplehecate
Dear Customer,
Thank you so much for your wonderful review! 😊
We’re absolutely delighted that you’re happy with your custom top and other items—especially the quality and final result! 🙌
And thank you for the thoughtful note about delivery times for our European customers; we truly appreciate your patience and understanding. It means the world to hear it was worth the wait!
So glad you’d recommend us—we’re honored to have you as part of our community! 💖✨
Warm regards,
Purplehecate Customer Service Team
The shirt is even cuter in person
The shirt is even cuter in person. The fit is a true size as in I am a medium and the shirt fits perfectly. I bought this specifically for my birthday in April and I cannot wait to wear it.!! I think it is great quality for the price and the shipping was great as well!!!
13 April 2026
Unprompted review
Reply from Purplehecate
Dear Customer,
Thank you so much!
We’re absolutely thrilled the shirt is even cuter in person and that the fit is spot-on true-to-size—happy early birthday from us! 🎉
So glad you’re loving the quality for the price and that your order arrived quickly, too. We hope your birthday is as amazing as your new tee! 🎂👕✨
Thanks for your sweet words and support—you rock! 💖
Warm regards,
Purplehecate Customer Service Team
Leo helped me figure out when my order…
Leo helped me figure out when my order would arrive, great customer service and I loved what I ordered!!!
10 March 2026
Unprompted review
Reply from Purplehecate
Dear Customer,
Thank you so much! 😊
We’re thrilled you loved your order—and a huge thank you for the shoutout to Leo! We’ll make sure he gets your kind words. 🙌
So glad we could help, and thanks for being part of our community! 💖✨
Warm regards,
Purplehecate Customer Service Team
Great customer service
Great customer service, and shipping was not to bad. I love all of the selections that I picked. Will definitely be ordering more.
9 April 2026
Unprompted review
Reply from Purplehecate
Dear Customer,
Thank you so much! 😊
We’re thrilled you loved your selections—and that our customer service and shipping met your expectations!
So glad you’ll be ordering again; we can’t wait to see what you pick next! 🙌✨
Warm regards,
Purplehecate Customer Service Team
Odered a top from them in August of…
Odered a top from them in August of 2025. It is now April 2026 and my order still has not shipped. It is still showing as „order confirmed“. It was never sent.
Sure seems a bit fishy to me. Do not recommend buying from them.
9 April 2026
Unprompted review
Reply from Purplehecate
Dear Customer,
Thank you for reaching out—and we’re truly sorry for the unacceptable delay and frustration you’ve experienced.
An order placed in August 2025 still showing as “confirmed” with no shipment is absolutely not acceptable, and we sincerely apologize for this serious oversight.
To investigate this immediately and locate your order in our system, could you please share your order number?
We appreciate your patience and honesty, and we’re committed to getting to the bottom of this right away. 🙏
Warm regards,
Purplehecate Customer Service Team
Good Customer Support
I accidentally purchased the wrong color (blue) when I intended to select purple, I was able to use the in browser chat. It has both AI and ability to speak with a human and Sabrina was able to fix my mistake and change the color for me and send an email confirmation.
Surprisingly prompt delivery of approximately 1 week and great quality fabric.
23 March 2026
Unprompted review
Reply from Purplehecate
Dear Customer,
Thank you so much for your kind words! 😊
We’re thrilled that Sabrina was able to quickly help you switch from blue to purple—and that our live chat (AI + human support!) made the process smooth.
Even better? Your order arrived in about a week and the fabric met your expectations! 🙌
Thanks for trusting us with your purchase—we appreciate you! 💜✨
Warm regards,
Purplehecate Customer Service Team
This place is legit!!
I kept seeing ads on FB with the cutest stuff but I was scared to order because I thought it was a scam. The page looks a little scammy. I finally decided to go to the page after several months of seeing this particular shirt I really wanted. When I saw they took Klarna, I decided to place an order thinking they would cover me if I was scammed. My order came yesterday, only a week after placing it! I ordered a hoodie and t shirt and both are great quality. Material is sturdy and printing is beautiful! I will definitely be placing more orders in the future. There's a lot more I NEED to have.😂😂
7 April 2026
Unprompted review
Reply from Purplehecate
Dear Customer,
Thank you so much for taking the leap—and for your incredibly kind words! 😊
We totally get it: online shopping can feel risky, especially when a site looks too good to be true. We’re so glad Klarna gave you peace of mind, and even happier that your hoodie and tee arrived quickly and met (or exceeded!) your expectations in quality, material, and print.
Now that you’ve seen the real deal, welcome to the Purplehecate family—you’re officially one of us! 💜
And hey… we won’t judge you for needing all the things. Go ahead—we’ll wait. 😉
Thanks again for your trust and support! 🙌✨
Warm regards,
Purplehecate Customer Service Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.