Cash For Your Wheels Reviews 

588
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 65 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful staff for being extremely polite, welcoming, and taking the time to explain every single step of the vehicle selling process thoroughly. Many consumers note that the overall customer service is efficient, transparent, and completely stress-free from start to finish. Some reviewers were not happy with the valuation process, noting that initial online quotes were significantly reduced when they arrived at the branch. A small portion of people felt that this unexpected practice led to a frustrating waste of time and lower financial offers than they originally anticipated.

What people talk about most

Staff

Customers report widespread satisfaction and appreciation regarding staff members, highlighting particularly... See more

Price

Users describe positive interactions with price, noting that they were generally happy with the fair and... See more

Service

Customers consistently note positive experiences with service, highlighting a smooth, quick, and stress-free... See more

User experience

Clients share positive opinions on user_experience, highlighting a consistently smooth and straightforward... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Chris in Bridgend was fantastic. He guided us through the process of selling our elderly parents’ car in a completely stress-free way. He was open, honest, and professional throughout, and we felt we... See more

Rated 5 out of 5 stars

Would absolutely recommend selling your car with this company. The process was so easy and Gerald was so friendly and professional. They offered me £100 less than the online quote but it was completel... See more

Rated 5 out of 5 stars

Chris from the Bridgend branch explained the process well, talked through documentation needed for the car how the process worked. We had appointments with similar car companies, cancelled these... See more

Rated 5 out of 5 stars

Booked appointment with Chris in Pontprennau Cardiff. Looking to sell my daughters Kia Picanto as she was leaving for Uni. Chris made us feel really comfortable from the start, no pressure to sell, wi... See more

Company replied


Company details

  1. Car Dealer

Written by the company

Free online valuation. We buy any make, model, mileage in any condition. The smart way to sell your vehicle. Just a few simple steps... 1) Enter your reg number in the box and we’ll ask you some simple questions about your car or van. 2)If you're happy with our valuation, then book an appointment at your local branch. 3) If you’re happy to proceed, we’ll take your vehicle off your hands and pay the money into your bank account


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

588 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.5

All reviews

(588)

63 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent

Chris was very accomodating. He was clear regarding the process and what was expected of us. Everything went smoorhly and he explained why he valued our vehicle at the amount he offered. We wouldn't hesitate to use the compny again.

9 April 2026
Unprompted review
Rated 2 out of 5 stars

Overall disappointing experience using…

Overall disappointing experience using Cash For Your Wheels. I was given online valuation of £16,950 for my vehicle on 27th March - I booked car in at Newport Branch Monday 6th April (12pm). With 1 hour to go before the appointment time, I had a phone call from Chris advising that he'd received an updated price of £15,000 for the vehicle (c2k lower than website valuation). Chris advised that used car valuations were falling and that he thought this was more accurate price based on WeBuyAnyCar and Autotrader review. I appreciate prices can move but this swing in valuation seemed hard to believe in less than 2 week time window.

This was a disappointing outcome as consumer in particular the lack of notice (phone call 1 hour before) on a bank holiday weekend given I'd spent time preparing the car. I anticipate with some more forward planning/organisation customers should be notified far sooner to price changes.

For added context less than 24 hours later I've secured Guaranteed price of £16,150 from Best Car Buyer which includes collection of vehicle later this week.

Chris was polite during short phone call, however based on this experience I can't recommend to others.

6 April 2026
Unprompted review
Rated 1 out of 5 stars

Utter scam

Utter scam, offered £11800, day before had a call to drop the price by £1800.. all to do with some rubbish about the algorithm..

27 March 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Just sold our car to Cash 4 Your Wheels and had a great experience from start to finish. Our salesperson Chris was very helpful and explained the whole process clearly and professionally. Everything was straightforward, and they offered us a really good deal for the car. The entire transaction was smooth and hassle-free. Couldn't recommend them enough!

13 March 2026
Unprompted review

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