Carter's 

I buy 100% online due to pandemic. Amazon, Childrens place and Walmart as well as Carters (one big order for my 2 girls). BY FAR- Carters is the worst quality. A little shirt is unraveling at the bottom and another outfit the seem has strings coming off. If you pull them it begins unraveling the seem. Also the hem has multiple sew lines- VERY poorly made and is NOT holding up after one wash. While their clothes were the cutest of all the places I order- I cant afford to buy clothes that fall apart.

Absolutely love Carter's clothes. Great quality, low prices and easy returns. My only complaint is the slow shipping with online orders. For that reason I prefer to shop in store when needing an item quickly.

Saskatoon preston crossing store. Very bad customer service. Story: I waited in line outside and nobody was there to ask people to come in after somebody left, when i waited after few people left and nobody asked me to come, i went in and immediately questioned. I explained and then the girl starteled andcsaid ok. She gave me big eye right away. Well i ignored and started shopping. I waited in line again for billing, which is fine, understandable. Some other girl was on the counter, right before my turn, the welcome girl switched with her. My turn came and i showed the girl a 20% off coupon that i have, she stared at me very bad as i've asked her for her kidney or something. The store was offering 25% off anyways, when i asked her to apply my coupon, she changed the discount from 25% to 20%, which i saw her doing but i thought instead of applying coupon code she is applying 20% discount strainght. After processing, i checked my receipt and saw there was no 25% applied and instead she gave me 20%. Really????who does that. Upon asking she said the system wont allow 2 offers at once. Ok..got it. But why would the system give me lesser discount? I felt dissatified and cheated and returned everything. Went to childrens place and bought the stuff, cheaper and no hassel with the service. Your loss is their gain. But my question is, is it improper training or racism, bcz i have a diff ethinicity. The girl looked confident as if she's been working there for long. So she should know the systems well. Would not recommend anybody and will try to spread the word to avoid people from bad treatments.

I recently placed an online order from Carter's.com for clothing items to be sent to my daughter in Milwaukee. I live in California. My daughter has moved since the last order I placed so I entered her new address. Upon receiving confirmation, the order reflected the wrong address. In accordance with their instructions, I immediately telephoned them to remedy the situation. (They state that you must call them within 45 minutes to change an order.) They did not answer and I waited 48 minutes on hold, while I sent them an email. All the while the message on hold stated there were longer than usual wait times...you could email them...you could do an online "chat" with a bot. While I initially tried the bot chat, it referred me to the phone number I was already waiting on. They've sent a couple of emails, basically stating there's no way they can fix this problem since I didn't contact them within 45minutes, per their instructions 😡 I'm basically caught in an endless loop. When the package gets delivered to the wrong house, I'm pretty sure it will be returned. I am extremely upset with this online store and will NEVER patronize ANY Carter's products again!

I made a large order weeks ago was suppose to be here within 5 days. Every time I call they lie. It’s in process, it’s shipped it will be here by last Friday. It’s still in the warehouse and hasn't been picked up yet but was suppose to be here 5 days ago way over the 5 days they told me. It’s been weeks.

I will NEVER order or step foot in this store again!

"I ordered some onesie 12/9/2019 for my baby. Signed up text notification (thank god so I have prove ). I know it might be really busy during holiday shopping so I understand them ship on order on 12/18/2019. Package arrived 12/24. onesie are long enough but too snug so I decide to follow the online process and prepaid label to returned it. got a notification of the following (direct copy of the text ): Jan 6th 2020(next year) Good news! We have received your returned items. Please allow up-to 30 days for your refund to hit your original payment account. 30 days? Sure. Then I waited till Feb 8th, nothing happend so filed a dispute with my credit card. With a new baby busy life I forgot about it. But once a while I sit down to check all accounts to make sure everything in place. Found out today is already March 1st 2020. Still no refund. So I called my credit card company. You know what is the Carter's response to them? Reoccurring charge!! I said to the female agent, I said I am sure you shop clothes online before and possible returned stuff didn't work out before, when it was reoccurring charge before since it is not a subscribers subscribtion. With the text Carter's send to me themselves even says they got the return we will refund you within 30 days. Never, ever, ever, never again Carter's!! Did I say NEVER!!"

Pretty clothes at reasonable prices. However, customer service sucks...

Use to be a very devoted and loyal customer to Carters (having spent thousands on my own children and nieces and nephews). This past Christmas I ordered many outfits from Carters only to be told a few days from Christmas that my order has been canceled and I have been indefinitely banned from shopping at their store. Confused, I emailed and call customer service thinking there was some sort of mistake. Not only were they very rude and unprofessional- the supervisor and her supervisors supervisor wouldn’t even tell me why I had been banned in the first place. Customer service needs to learn how to treat their customers- especially ones who have been shopping at their stores for over 5 years.

Consumer affairs.... corporate offices.... you know better! This is where customers go to get resolution. For you to tell me that I did something wrong in my return..... and tell me I should know better! I am the consumer not the business. Shame on you consumer affairs!

Horrible customer service I placed an order on December 8th, no shipping notification until I reached out on my own on December 15th and magically all the sudden it finally shipped that day. It is now Christmas Eve and I STILL do not have my daughter's Christmas outfits I needed for several events throughout the week. I don't have her Christmas morning pajamas our big family brunch, or her presents for her Christmas morning. This is the most awful company and they don't seem to care and all the emails are just full of condescending remarks like YAY! and Get excited!!! Get excited for what no merchandise!? Never again with them, I ordered from The Child's Place days after this order and got my order within 4 days. I will stick with them in the future.

The worst customer service. Next time if I want anything from them i'll just order it from Amazon.

Placed a ship to store order on Dec 3rd and it hasn't even shipped as of 12-16-19. I called CS and they wont cancel and refund my money until it ships. I will never order from them again and can't wait until they go out of business. I got my refund from my CC company.

I ordered Items on December 3rd. As of December 15th I have still not received my items in fact they have Not even shipped. I have called customer service SEVERAL times waiting for at least an hour and even putting in for the "call back" option. Yet I have not been called back in Days. My Christmas party that the items was bought for has come and gone. They was Quick to take the money from my bank But 12 days later they haven't even shipped it? I just tried to send an email but after reading these other reviews Im going to guess I wont hear back then Either. I will Never shop with Carters Again! This is a joke....

My order was placed on the 4 November, and to this day has not arrived!! 21 November!!!

I can’t speak to anyone. Automated responses are unhelpful! No on e returns my emails!!!

Worst customer service I’ve ever received!!

Their "deals" aren't deals. I can get Carter's at JC Penny for much cheaper. Same outfits. Trying to send something back and get them to refund your money, is like trying to get a glass of ice water in hell. You have to wait 30 minutes at minimum to talk to anyone, then they put you on hold! I'll shop elsewhere from now on. It's not worth the trouble.

The online shopping experience is bad. I bought items using rewards and I want to ship to my house. It said to ship to my house but it shipped to the store. I contact customer, they said I have to pick up. They cannot ship to me nor refund me. Then I called store and they cannot ship either. Very bad experience. I decide to switch to other brand from now on.

Waiting for my son`s birth, I wondered if buying children's clothes - the cost of clothes in the children's world is frightening, the quality is not always pleasing, and I am not a fan of too children's prints on the clothes that I saw there. I heard a lot about this firm and found the broker in my city. It was about 5th months, I wasn`t showing, and the first set was already ordered because there was a discount and a sweet price with delivery surprised me. A month later came the set and I saw the superb quality and got worn - as a result, all the clothes with this brand. Carter's clothes of excellent quality - pleasant materials to the touch, unobtrusive stitches, they are inside clothes, but not even once the clothes were ill-fitting.

Carter’s quality & customer service has been on a rapid decline. I have not had great experiences with recent orders (I primarily shop online). I’ve received serval shipments containing incorrect items, or items that were paid for completely missing from the order. I’ve contacted customer service about my dissatisfaction on low quality items, only to be ignored. I’ve placed orders in which 5 days later I check in on my order status and it has been cancelled without notification to me. I’ve placed orders and not received shipment for 2 weeks.
I also feel like product selection/inventory is extremely sporadic and inconsistent, so if I find something that is great, it will likely not be restocked if it was produced over 2-3 months ago.
The biggest issue: the quality of clothes has fallen far below adequate and has not lived up to previous purchases and expectation. The girl’s baby clothes I’ve ordered in the last year have been flimsy, faulty, or fall apart easily. The shirts and pants are incredibly thin. You can guarantee most of the fabrics will roll and wrinkle, will not sit as intended after 1 wear, or will possess some other obvious defect that deems the item unwearable. The drawstrings in pants are purely for show- and lack any purpose. The (stretch) waistbands of pants become twisted and warped. Buttons are completely non-functional (even on sweaters and outerwear- the buttons just slip right out of the closures!!)
These issues have become too many and too frequent to continue to ignore. Yes, Carter’s clothes are cute- but I just feel like the quality is no longer representative of the price point.
Furthermore, I have never been adequately compensated for the issues I have experienced- only inconvenienced more so (i.e receiving a refund for items missing from order, yet then having to go in-store to purchase the missing items). Also, I’ve never received a refund/replacement for defective items.

Easy online ordering. Shipped pretty fast and very fast to respond when I contacted customer service.