I find it difficult to get too enthusiastic about any recharge experience. They're all much the same, aren't they. I've found my local Pulse broken once or twice & had to go elsewhere but don't feel... See more
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Review summary
Created with AI, based on recent reviews
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The charger was not working. authentication failed for payment card. I called customer services and I was talked through various remedies without success. Finally paid over phone using default payment... See more
Company replied
Easy app to use , but not very good mobile signal at station nearest to me … and that’s 8:9 miles away… and there are only 2chargers there … so a few more charging points would be good in my area …. A... See more
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Ali was absolutely brilliant! He helped me sort out my car charging issue and was so patient and understanding, especially while I was feeling stressed and overwhelmed. He took the time to help me and... See more
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Company details
Written by the company
We’re energising the future of transportation by developing fast and convenient charging solutions for consumer and commercial electric vehicles. Over the course of more than 10 years, we have designed and developed innovative electric vehicle charging solutions that enable EV drivers to charge at home, at work and on the go. On our mission to make charging fast and hassle-free, our charging points have been used over 35 million times to enable around 200 million miles of zero tailpipe emission driving. > 35 million electric vehicle charging sessions delivered 200,000 miles of zero tailpipe emission driving enabled > 50,000 drivers empowered to charge from home
Contact info
Witan Gate House, 500-600 Witan Gate, MK9 1SH, Milton Keynes , United Kingdom
- 0330 016 5126
- https://www.bppulse.co.uk/help-centre
- www.bppulse.co.uk
4.1
Great
10K reviews
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Had issues at a charging station
Had issues at a charging station. Called support and after holding for a little while a young lady resolved the issue by remote booting the charging station. Stunningly good service making a stressful situation fade into insignificance. Thank you so much!
4 August 2026
Reply from bppulse
Hi Mark,
Thanks for taking the time to leave a review. I'm delighted to hear that our support team was able to help get you charging and turn a stressful situation into a positive experience. 😊
It's fantastic to hear that the advisor was able to quickly identify the issue and resolve it by remotely rebooting the charger. We know how important it is to receive prompt support when things don't go to plan, so we're really pleased they could help get you back on your way.
I'll make sure your kind words are shared with the team. Feedback like this means a great deal to our Customer Care advisors and recognises the difference they make every day.
Thanks again for choosing bp pulse and for sharing your experience. ⚡🚗
Gary, bp pulse team
Took too long to get to the bottom of…
Took too long to get to the bottom of my issue. And the issue was terrible coms, as dynamic price charging has been introduced without anyone really been notified.
Which led to me paying for more than I thought I would be at my regular charing point, as the prices changed overnight without notice.
5/8/26
Thank you George for your reply I'm most grateful for it.
However not everyone has time energy or ambition to be faffing about with an app, when they just need to charge up at a place, where one has been charging their EV since driving it off the forecourt.
I was given specific instructions when I joined up to the scheme, and nobody told me any different until I spoke to your colleague.
FYI, I had no problems with your colleague or my interactions with him. It just took a long time (in my opinion) to ascertain exactly what the root cause to my problem was.
30 July 2026
Reply from bppulse
Good afternoon, thank you for your feedback. We're sorry the call took longer than usual to resolve, and we understand how frustrating the unexpected pricing change was. During the call, our adviser showed how pricing can be checked in the app before starting a charge to help avoid any future discrepancies and this has taken longer than a usual call. We appreciate your comments on communication around dynamic pricing and will use this feedback to help us improve. George bp pulse team.
Reply from bppulse
Hi Robert, thank you for taking the time to share your feedback. We're delighted to hear that our agent was friendly, helpful, and able to resolve the issue for you. I'll be sure to pass on your kind comments to the advisor and the team. Thank you for choosing bp pulse! George bp pulse team.
Reply from bppulse
Hi, thank you for taking the time to share your feedback. We're pleased to hear that you had a great experience with our service. We appreciate your comments regarding the charging rates for Uber drivers. Please note that the current Uber driver charging rate is the rate that is available at this time. We regularly review our pricing and offers to ensure we continue providing a reliable and accessible charging network for all our customers. Thank you again for your feedback and for choosing BP Pulse. We appreciate your support and hope to continue providing you with a great charging experience- Veron Bp pulse team.
The reason I'm getting rid of my electric car
You buy an electric car and then have nothing but stress trying to charge them. I live in Torquay and made the mistake of travelling up to Blackpool. You can't rely on the infrastructure, some services have very few chargers and they're not all the same speed, you waste half a day charging because of this inconsistency. When you eventually arrive at your destination the only charging ports available are in car parks, but don't worry you won't be able to use them as they have so few that they're already taken, you'll end up driving miles to find somewhere and when you're lucky enough to get a charger point you have to cross your fingers that they actually work! And, the app is only useful at some points, most don't communicate with the app so you have no idea how much charge you have. The cost is no different from a petrol car, the hassle of charging and finding somewhere to charge is beyond frustrating. The infrastructure is so poor that I'm getting rid of my electric car and going back to petrol. Don't bother with electric.
2 August 2026
Unprompted review
Reply from bppulse
Hi Malcolm, thank you for sharing your experience. We're sorry to hear about the difficulties you faced with charger availability, reliability and charging speeds during your journey. We understand how frustrating this must have been, and your feedback is invaluable as we continue working to improve the charging experience for EV drivers. If you're happy to provide your contact details via Trustpilot, I'd be happy to get in touch directly and investigate the specific charger locations where you experienced issues. George ^bp pulse team
Had an issue at a public charger
Had an issue at a public charger, charge would not start and came wouldn't disconnect either. Operator rebooted the station and after this didn't work helped me locate the emergency release quickly.
2 August 2026
Reply from bppulse
Hi, thank you for taking the time to share your feedback. We're sorry to hear that you experienced an issue starting your charging session and that the cable would not disconnect. We're pleased to hear that our support team was able to assist by rebooting the charger and quickly guiding you through the emergency cable release when the issue persisted. It's great to know they were able to help you safely resolve the situation. Thank you for your patience and for choosing BP Pulse. We appreciate your feedback and hope your next charging experience is a smooth one. Veron, Bp pulse team.
Great service from BP pulse
I was quite stressed as I’ve only been using an EV for 2 weeks and had travelled from Liverpool to Cornwall and when I went to charge the car, it wouldn’t charge at station 2 after trying 3 times ( even though on the system it said station 2 was working) and then the charging cable got stuck in our car, the lovely lady on the phone gave me the information on what I needed to do to manually remove the cable and it worked. After the person next to me left I tried station 1 and the charging worked, thank you for being so kind and reassuring on the phone and checking it was still working for me on station 1 to check it was working! Sorry with all the stress I didn’t catch your name! Also I didn’t wait long at all on the phone too.
1 August 2026
Reply from bppulse
Hi Kim, Thanks for taking the time to leave such a detailed review. 😊
We're sorry to hear that your first experience at this location was a stressful one, especially as you're new to EV driving and were on a long journey from Liverpool to Cornwall.
We understand how frustrating it must have been when the charger didn't start despite showing as available, and then to have the charging cable become stuck in your vehicle. However, we're delighted to hear that our Customer Care advisor was able to guide you through manually releasing the cable and support you throughout the process.
It's also great to know that once you moved to the other charger, you were able to get charging successfully, and that our team took the time to stay on the line and make sure everything was working properly. We'll be sure to share your kind comments with the team, who will be thrilled to hear how much their reassurance and support meant to you.
Thanks again for your lovely feedback, and we're glad we could help get you back on the road. Safe travels on the rest of your EV journey! ⚡🚗
Gary, bp pulse team
Charger errored while plugged in to the…
Charger errored while plugged in to the car and would not release. Customer services were very helpful and managed to release remotely, 30 minutes lost on my journey.
1 August 2026
Reply from bppulse
Hi Phil,
Thanks for your feedback and for taking the time to discuss this with us by email.
I'm sorry to hear the charger encountered an error and wouldn't release the cable from your vehicle. I can appreciate how frustrating and stressful that must have been, especially with it causing a delay to your journey.
I'm pleased to hear our Customer Care team was able to help and remotely release the cable, getting you back on the road as quickly as possible.
Thanks again for sharing your experience. I'll make sure your comments regarding the charger fault are passed on to the relevant team for review.
Gary, bp pulse team
Never Again!!
Locked the cable to machine, and wouldn’t release it! Was told by customer service I would need to pay for BMW roadside assistance to get it disconnected.
1 August 2026
Reply from bppulse
Hi Mark, we're truly sorry for the frustration caused by the charging cable becoming stuck in the charger, I am glad the cable was remotely released in the end. I have reached out to you via email to discuss this further and provide further details. George bp pulse team
The representative was very helpful and…
The representative was very helpful and professional, dealt with my issue all along professionally.
25 July 2026
Reply from bppulse
Hi Rehman,
Thanks for your review! I'm delighted to hear that our representative was able to help and provided a professional service throughout. 😊
It's great to know your issue was handled clearly and professionally from start to finish. We're proud of our Customer Care team, and feedback like this means a lot to them.
Thank you for taking the time to share your experience and for choosing bp pulse. ⚡🚗
Gary, bp pulse team
Good service
1 August 2026
Reply from bppulse
Hi Mr Essoo,
Thanks for your review! I'm delighted to hear you received good service. 😊
Providing helpful, reliable support is what we strive for, so it's great to know we met your expectations.
Thanks for taking the time to share your feedback and for choosing bp pulse. ⚡🚗
Gary, bp pulse team
bppulse has been the easiest charging…
bppulse has been the easiest charging of all the companies I have tried. Here in York they have a partnership with our council so I have used both they are exactly the same setup. The one time that I had a problem the chap I spoke to was very clear and helpful. While it stays that way I shall keep using your fine facilities.
31 July 2026
Unprompted review
Reply from bppulse
Hi Colin,
Thanks for your fantastic review! 😊
We're delighted to hear that bp pulse has been the easiest charging network you've used and that you've had such positive experiences with our chargers in York.
It's especially great to hear that when you did need assistance, our Customer Care team provided clear and helpful support. We know how important it is to be able to get help quickly when you need it, so your kind words will mean a lot to the team.
Thank you for your continued support and for taking the time to share your experience. We're thrilled to hear you'll keep using our facilities, and we look forward to seeing you charging with us again soon! ⚡🚗
Gary, bp pulse team
Highly commendable
The first call to bppulse didn’t resolve issue, but second call identified probable cause & effect & the service rep was highly commendable.
31 July 2026
Reply from bppulse
Hi there,
Thanks for taking the time to leave a review. We're sorry to hear that your first contact with us didn't resolve the issue, but we're delighted to hear that the second advisor was able to identify the likely cause and help get things back on track. 😊
It's especially great to receive such positive feedback about our Customer Care team. We'll make sure your kind words are shared with the advisor involved, who I'm sure will be pleased to know their support made a difference.
Thank you for your patience and for taking the time to recognise the service you received. ⚡🚗
Gary, bp pulse team
Reply from bppulse
Hi there,
Thanks for your review! We're delighted to hear you received a great response and found our team very helpful. 😊
Providing friendly and effective support is what we strive for, so it's fantastic to know we were able to assist you.
Thanks for taking the time to share your feedback and for choosing bp pulse. ⚡🚗
Gary, bp pulse team
Great service
30 July 2026
Reply from bppulse
Thanks for your kind words! We're delighted to hear you had a great experience. Your feedback means a lot to the team, and we look forward to supporting you on your next charging session. ⚡😊
I don't have any issues except for the…
I don't have any issues except for the app is now playing up and doesn't let me disconnect remotely whilst at work (30 mile radius) . Have raised it couple of times and customer service raised a ticket but was eventually told its an isolated issue and I should re-install the app or use another site which doesn't work as I use the train station site when I head to work. So now I'm having to call everytime I need to disconnect! 🤷🏽♀️
28 July 2026
Reply from bppulse
Hi Mrs Dasani, thank you for your review. We're sorry to hear about the difficulties you've experienced. The bp pulse app uses location-based security, meaning the GPS location of your device must align with the charger's location for certain actions to be completed. This helps protect charging sessions and prevent unauthorised use. We understand how frustrating it must be to call each time you need to disconnect remotely, especially when using your regular train station charger. We appreciate your feedback and will ensure your comments are passed on to the relevant team. George bp pulse team.
Easy to use and convenience
Easy to use and convenience. I just wish their pricing model was a little better seeing as the others always offer cheaper rate hence why I don't use BPpulse all the time.
27 July 2026
Unprompted review
Reply from bppulse
Thank you for your review Wasem. We're pleased to hear you found our charging service easy to use and convenient. We appreciate your feedback regarding pricing and understand that cost is an important factor when choosing where to charge. We're always reviewing our products and offers to provide the best possible value, and we hope to welcome you back to bp pulse again soon. - bp pulse team
Reply from bppulse
Hi Salimi,
Thank you for taking the time to share your feedback and for awarding us a 5-star review.
We're delighted to hear that you were satisfied with the customer service you received. We have noted your comments and will continue working hard to maintain the high standards of support our customers expect.
Your positive feedback means a great deal to us and motivates our team to keep delivering excellent service.
Thank you again for choosing bp pulse and for your kind words.
Kind regards,
Pandian Anbarasoo
bp pulse
Good experience,good help when I…
Good experience,good help when I called,very patient ,issues resolved
28 July 2026
Reply from bppulse
Dear Adel,
Thank you for taking the time to share your 5-star feedback.
We're delighted to hear that you had a good experience and that the support you received was helpful. I'm pleased that I was able to assist you patiently and help resolve your issue.
Providing excellent customer service is very important to us, and it's wonderful to know that your experience reflected this.
Thank you once again for your kind words and for choosing bp pulse. Your feedback is greatly appreciated and encourages us to continue delivering the best possible support.
Kind regards,
Pandian
bp pulse Customer Care Team
I feel misled by the lack of communication
I am extremely disappointed with BP Pulse’s customer service.
I downloaded the BP Pulse app to set up an Uber Partner account so I could charge my electric vehicle. However, the app kept crashing and going into a loop, making it impossible to complete the registration.
I reported the issue on 24 July and was promised that the technical team would contact me and resolve the problem within 48 hours. It has now been several days, and the issue is still not resolved. I have not received a single phone call or email from the technical department.
I have had to keep chasing BP Pulse myself. Every time I call, I am simply told that they “don’t know” and that I just have to wait. This is not acceptable customer service.
Because of this unresolved issue, I cannot access the Uber Partner benefits and have been forced to pay the full charging price instead of the discounted rate. I also asked for a physical RFID charging card, but customer service has been unable to send me one or provide any clear explanation.
The lack of communication, poor support, and failure to keep their promises have been extremely frustrating. This whole experience has been unacceptable, and I expected much better from BP Pulse.
29 July 2026
Unprompted review
Reply from bppulse
Thank you for your review and for taking the time to speak with me today. I am sorry for the frustration this issue has caused and for a lack of updates. I can confirm that the app issue affecting your account has been raised with our App Development Team and is currently being worked on. I will continue to monitor the progress and will update you as soon as a resolution is available. Thank you for your patience and understanding while we work to resolve this matter. George ^bp pulse team
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