I find it difficult to get too enthusiastic about any recharge experience. They're all much the same, aren't they. I've found my local Pulse broken once or twice & had to go elsewhere but don't feel... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
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The charger was not working. authentication failed for payment card. I called customer services and I was talked through various remedies without success. Finally paid over phone using default payment... See more
Company replied
Easy app to use , but not very good mobile signal at station nearest to me … and that’s 8:9 miles away… and there are only 2chargers there … so a few more charging points would be good in my area …. A... See more
Company replied
Ali was absolutely brilliant! He helped me sort out my car charging issue and was so patient and understanding, especially while I was feeling stressed and overwhelmed. He took the time to help me and... See more
Company replied
Company details
Written by the company
We’re energising the future of transportation by developing fast and convenient charging solutions for consumer and commercial electric vehicles. Over the course of more than 10 years, we have designed and developed innovative electric vehicle charging solutions that enable EV drivers to charge at home, at work and on the go. On our mission to make charging fast and hassle-free, our charging points have been used over 35 million times to enable around 200 million miles of zero tailpipe emission driving. > 35 million electric vehicle charging sessions delivered 200,000 miles of zero tailpipe emission driving enabled > 50,000 drivers empowered to charge from home
Contact info
Witan Gate House, 500-600 Witan Gate, MK9 1SH, Milton Keynes , United Kingdom
- 0330 016 5126
- https://www.bppulse.co.uk/help-centre
- www.bppulse.co.uk
4.1
Great
10K reviews
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Reply from bppulse
Thank you for your wonderful feedback! We’re delighted to hear that you found our customer service excellent. We really appreciate you taking the time to share your experience with us. 😊 - Veron Bp pulse team
Great telephone response from BP Pulse…
Great telephone response from BP Pulse today when I had difficulty charging my car. Luke was a very helpful call agent who was very patient with me and explained everything clearly and resolved my problem in a friendly manner.
12 August 2026
Reply from bppulse
Hi Richard,
Thank you for taking the time to leave such a lovely review.😊
I'm delighted to hear that Luke was able to help resolve the issue and provide such a positive experience. We know charging difficulties can be frustrating, so it's great to hear that he was patient, explained everything clearly, and got you back up and running in a friendly and professional manner.
I'll make sure your kind words are shared with Luke and the wider Customer Care team. Feedback like this means a great deal to our advisors and recognises the difference they make for our customers every day.
Thanks again for choosing bp pulse and for sharing your experience. We hope to see you charging with us again soon! ⚡🚗
Gary, bp pulse team
The customer service person is very…
The customer service person is very professional and patient with me and sole my issues.
12 August 2026
Reply from bppulse
Hi Michael,
Thanks for your review! I'm delighted to hear that our Customer Care advisor was professional, patient, and able to resolve your issue. 😊
We know how important it is to receive clear and supportive assistance, so it's great to hear that the service you received made a positive difference to your experience.
I'll be sure to share your kind feedback with the team, as recognition like this means a lot to our advisors.
Thanks for taking the time to share your experience and for choosing bp pulse. I hope to see you charging with us again soon!⚡🚗
Gary, bp pulse team
Took two attempts to get charger to…
Took two attempts to get charger to connect. It charged my car ok, but then wouldn't turn off. My BP app failed and I could not log back in. I tried stopping the charge from my car app and that had no luck. I had to call customer services and they stopped the charger.
10 August 2026
Reply from bppulse
Hi Neil, thank you for your feedback. We're sorry to hear about the issues you experienced with both the charger and the app, and we understand how frustrating this must have been. We're pleased our support team was able to stop the charging session remotely. We've also reached out to you via email and have raised the app issue with the relevant team for further investigation. Thank you for bringing this to our attention and helping us improve our service. George bp pulse team.
I had an issue with the BP charger and…
I had an issue with the BP charger and couldn’t remove my cable. Phoned customer service and they couldn’t have been more helpful! Thank you
11 August 2026
Reply from bppulse
Thank you so much for your lovely feedback! We’re delighted to hear that our Customer Service team was able to help resolve the issue and get your cable released. We know how stressful it can be when you’re unable to disconnect your cable, so we’re really pleased we could assist and make things easier for you. Thank you for choosing BP Pulse, and we hope to see you back with us for a smooth charging experience next time! ⚡💚 - Veron Bp pulse team
Assistant in helping me get car on charge
I was unable to get the charger I was at on holiday to work and the extremely helpful lady who dealt with my call got it sorted out for me as a disabled person I appreciate her help and reassurance well done
11 August 2026
Reply from bppulse
Thank you for your wonderful feedback! We're so pleased to hear that our team member was able to assist you and get your charger working while you were on holiday. It's great to know her help and reassurance made a difference.Thank you again for choosing BP Pulse, and we wish you many more smooth and stress-free journeys! ⚡🚗- Veron Bp pulse team
Exceptional patience & compassion.
I spoke with Ali today as I was still awaiting the activation of my account as well as my card. He was absolutely brilliant! Not only excellent knowledge & use of relevant language to activate my account (which as an older person is important) but also such exceptional patience & compassion! Ali has made me feel so much more confident to use a public charger. Well done bpPulse & Motability!!
11 August 2026
Reply from bppulse
Good afternoon, thank you for your wonderful feedback! 🌟 We're thrilled to hear that Ali's knowledge, patience and compassion made such a positive difference to your experience. We'll be sure to pass on your kind words. Happy charging! ⚡😊 George bp pulse team.
Very helpful help on the phone
Very helpful help on the phone. Explained everything. Fantastic.
10 August 2026
Reply from bppulse
Thank you for taking the time to leave your review Mr Ward. We're delighted to hear that Belinda was able to assist you and provide clear explanations throughout your call. We'll be sure to pass your kind feedback on to her. Thanks for choosing bp pulse, and we hope to see you again soon. - Abdul, bp pulse team
Was a very good phone call
Was a very good phone call, my questions were answered and I'm very satisfied
10 August 2026
Reply from bppulse
Hi Alan,
Thanks for your review! 😊
I'm delighted to hear you had a positive experience when speaking with our team and that all of your questions were answered.
It's great to know the call left you feeling satisfied and that you received the support and information you needed. Providing helpful, clear, and friendly assistance is exactly what we aim for.
Thank you for taking the time to share your feedback. I'll make sure your kind words are passed on to the team.
Gary, bp pulse team
Reply from bppulse
Hi Mike,
thanks for your review! I'm delighted to hear you found our team knowledgeable. 😊
Providing clear, accurate, and helpful support is incredibly important to us, so it's great to know we were able to assist you and make a positive impression.
Thanks for taking the time to share your feedback and for choosing bp pulse. ⚡🚗
Gary, bp pulse team
Very good service and very professional service
Thanks to bp plus very good service and very friendly staff answered the phone very quickly thanks to them
8 August 2026
Reply from bppulse
Hi Faruk,
Thanks for your review! 😊
I'm delighted to hear you received very good service from our team and that your call was answered quickly.
I'd also like to thank you for taking the time to speak with me over the phone while we worked through the issue. It's great to know the team were able to help, and that you found them friendly and supportive throughout.
Thank you for taking the time to share your feedback. I'll make sure your kind words are passed on to the team, as recognition like this means a lot to them.
Gary, bp pulse team
I would like to say thank for the…
I would like to say thank for the customer service !!!
He is very professional.
7 August 2026
Reply from bppulse
Hi Tilahun, thank you for your review! We're delighted to hear that you received such professional service. We'll be sure to share your kind feedback with the team. Thanks again for choosing bp pulse. George bp pulse team.
Poor
Admittedly, we have only used the BP Pulse charge in the Edgefold car park in Matlock (we’re holidaying in the area) so this may not be reflective of all of the BP pulse network. Every single time we have used it it has disconnected after a short while and we’ve been unable to get it started again. This has meant using power on our other electric car to pick up the one on charge, as the plan was to leave the car/s for hours with it being a slow charger.
We gave up in the end and went to the Instavolt rapid charger in Chesterfield. Much better experience.
7 August 2026
Unprompted review
Reply from bppulse
Hi Nicola, thank you for your feedback, and we're truly sorry for the experience you've had. Unfortunately, the chargers at Edgefold car park are part of our older 7kWh network and are now over six years old. We completely understand how frustrating the repeated disconnections must have been, especially when you were relying on a longer charging session while enjoying your holiday. I've reached out via email to discuss alternative charging options nearby that should provide a more reliable experience. Please accept our sincere apologies for the inconvenience caused. George ^bp pulse team.
Wonderful customer service…
Your customer service agent was incredibly helpful and patient
7 August 2026
Reply from bppulse
Hi Deborah,
Thanks for your review! I'm delighted to hear that our Customer Care advisor was incredibly helpful and patient. 😊
I know that sometimes charging doesn't go quite to plan, so it's great to hear that our team was able to provide the support you needed and make the experience a positive one.
I'll be sure to share your kind words with the team, as feedback like this means a lot to our advisors.
Thanks for taking the time to share your experience and for choosing bp pulse. ⚡🚗
Gary, bp pulse team
Reply from bppulse
Good afternoon, thanks for your lovely review! We're glad our team could help with your Uber account. We'll make sure your feedback is shared, thank you for choosing bp pulse! George bp pulse team.
Reply from bppulse
Hi Patrick,
Thanks for your review! We're delighted to hear you found our team very helpful. 😊
Providing friendly and effective support is what we strive for, so it's great to know we were able to make a positive difference to your experience.
Thanks for taking the time to share your feedback and for choosing bp pulse. ⚡🚗
Gary, bp pulse team
Fine but the other day
Fine but the other day
I went to charge the sun was shining direct on the screen I couldn’t see anything so had to go somewhere else bit frustrating
4 August 2026
Unprompted review
Reply from bppulse
Hi Ian,
Thank you for your feedback. I'm sorry to hear you experienced difficulties using the charger due to the screen being affected by direct sunlight.
I completely understand how frustrating that must have been, especially when you were ready to charge but couldn't clearly see the information on the display. It's disappointing that this resulted in you having to leave and find an alternative charging location.
Thank you for taking the time to share your experience. I'll make sure your comments regarding the screen visibility are passed on to the relevant teams for review.
Gary, bp pulse team
Not had the experience yet.
4 August 2026
Reply from bppulse
Hi Anita,
Thanks for your review. We appreciate you taking the time to leave feedback, even if you haven't had the opportunity to use our chargers just yet. 😊
When you do get the chance to charge with us, we hope you have a smooth and positive experience. If you ever need any help getting started, our Customer Care team will be happy to assist.
Thanks again for choosing bp pulse. ⚡🚗
Gary, bp pulse team
Reply from bppulse
Hi Kamal,
Thanks for your review! I'm delighted to hear that our Customer Care team was so helpful. 😊
Providing friendly and effective support is incredibly important to us, so it's great to know we were able to assist you and make a positive difference to your experience.
Thanks for taking the time to share your feedback and for choosing bp pulse. ⚡🚗
Gary, bp pulse team
From frenetic call to calm our nerves…
From frenetic call to calm our nerves were quelled by our call handler in an instant.
He waited whilst we completed an online form and guided us on using the charger.
5 August 2026
Reply from bppulse
Hi Stephen,
Thank you for taking the time to leave such a lovely review. 😊
I'm delighted to hear that our advisor was able to help put you at ease during what sounds like a stressful situation. It's great to know they took the time to stay on the line, guide you through the process, and support you while completing the online form and getting your charge started.
I'll make sure your kind words are shared with the team. Feedback like this means a lot to our Customer Care advisors and recognises the difference they make for our customers every day.
Thanks again for choosing bp pulse and for sharing your experience. I hope to see you charging with us again soon! ⚡🚗
Gary, bp pulse team
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