Ali, the guy I spoke to on this occasion, was excellent. He escalated the issue and called me back as he said he would. The problem was finally resolved. However this was third occasion I had contacte... See more
Company replied
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Review summary
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Based on these reviews
For whatever reason, debit cards are not currently available at this site. I don't tend to use RFID cards and credit cards weren't attached to my app. It took ages to try & re-try different cards an... See more
Company replied
Easy to use BP Pulse card. However on using the app to find the charging stations I was inconvenienced to find the BP pulse in Hardwick out of action whilst showing available. The garage informed me t... See more
Company replied
I signed up for an account, the app and the card to be able to use the EV charging stations at work. Unfortunately, the AC chargers are very old (my workplace adopted EV charging very early o... See more
Company replied
Company details
Written by the company
We’re energising the future of transportation by developing fast and convenient charging solutions for consumer and commercial electric vehicles. Over the course of more than 10 years, we have designed and developed innovative electric vehicle charging solutions that enable EV drivers to charge at home, at work and on the go. On our mission to make charging fast and hassle-free, our charging points have been used over 35 million times to enable around 200 million miles of zero tailpipe emission driving. > 35 million electric vehicle charging sessions delivered 200,000 miles of zero tailpipe emission driving enabled > 50,000 drivers empowered to charge from home
Contact info
Breckland, Linford Wood, MK14 6GY, Milton Keynes , United Kingdom
- 0330 016 5126
- heretohelp@bp.com
- www.bppulse.co.uk
4.2
Great
9K reviews
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And helpful and she sort out my problem
15 April 2026
The stop button didn’t stop my vehicle…
The stop button didn’t stop my vehicle charging and the app charged me twice . 89p per kw is very expensive . Would not recommend using this charging supplier !
18 April 2026
Absolutely excellent customer service
Absolutely excellent customer service - truly brilliant
18 April 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Brand new facility that provides high…
Brand new facility that provides high speed charging. Clean, easily accessible and usually has a high availability. The download of the vat receipt after in the app is great for company car users.
15 April 2026
Unprompted review
Reply from bppulse
Hi Marcus,
Thanks so much for the great feedback! ⚡️ Really glad to hear you’re enjoying the fast charging, cleanliness, and easy access. We’re especially pleased the VAT receipt download in the app is proving handy for company car users. Hope to see you charging with us again soon!
Kind regards,
Gary, bp pulse team.
Reply from bppulse
Hi Mr. B,
Thank you for you great feedback and it's good to hear you found our support lever very good.
Happy charging,
Gary, bp pulse team.
The lady dealing with my query about…
The lady dealing with my query about using my BP app for the first time to charge my VW ID3 was extremely helpful and tremendously patient with me. I couldn’t hear too well, thus I was slow to carry out her instructions. After an hour I was at the final stage but the system wouldn’t allow me to complete because of my email address, which I have used for many years. - a dotted red line appeared under it. Many thanks to the lady who, sadly, couldn’t complete the application form, despite her best efforts.
14 April 2026
Reply from bppulse
Hi Terry,
Thanks so much for taking the time to share this. We’re really glad to hear our colleague was so helpful and patient, that’s exactly what we aim for. Sorry that the app let you down right at the final hurdle though, especially after all that effort. I reviewed your account this morning and I can see it is fully set up and active as it should be. Should you be experiencing any further issues, please don't hesitate to get in touch.
Kind regards,
Gary, bp pulse team.
Charger out of order & no reply from customer services.
The EV charger was displaying a message instructing me to remove the cable and try again. However the cable was not attached and the message would not change. I called the help line but no one answered. I charged at the zest charger and phoned the helpline afterwards and they re booted the charger. On returning to the car the BO charger was in use so the reboot clearly worked. Not much use for me as I had to use the zest charger.
13 April 2026
Reply from bppulse
Hi Paul,
Thank you for your feedback and thank you for your time today over the phone discussing the experience you had yesterday. As discussed, I have requested our engineering team to review the charge unit in question.
Kind regards,
Gary, bp pulse team.
Charging side of things is a doddle
Charging side of things is a doddle. Very easy But the parking bays are far too small even for the average sized ev.
12 April 2026
Unprompted review
Reply from bppulse
Hi Rhett,
Thanks for sharing! Pleased charging was easy, and we appreciate the feedback on the parking bays. We'll feed that back to the relevant team.
Kind regards,
Gary, bp pulse team.
Still no refund,absolute waste of time
I was Promised a refund after their charging port became faulty,not releasing the cable,this was weeks ago,they said it was sent on the 18th,still nothing,now they are not returning my emails,phone calls etc. provided some kind of reference and the bank said there is not such thing,I have been messed about and chased and chased this. The best part - I had credit on my account so shouldn’t have been charged at ALL! I just want my refund as promised,no point in you asking me to message you,you do absolutely nothing to rectify the situation. Bank has now opened a dispute. I do not recommend them for the price,customer service or reliability. Much cheaper and easier options out there.
7 March 2026
Unprompted review
Reply from bppulse
Thank you for your review, we are sorry to learn of your experience and would love the opportunity to discuss this with you. We have requested further information from you via Trustpilot and look forward to hearing from you ^bppulse
Quick to connect to an advisor
Quick to connect to an advisor. Great support and sorted out the issue with the charger quickly and efficiently. Really helpful.
11 April 2026
Reply from bppulse
Hi Vicki,
Thanks so much for the lovely feedback! Really glad we could get the charger issue sorted quickly for you.
Kind regards,
Gary, bp pulse, team.
the agent was knowledgeable
the agent was knowledgeable, friendly and exceptionally helpful
12 April 2026
Reply from bppulse
Hi Jeff,
Thanks so much! We’re really pleased you found the agent friendly and helpful.
Kind regards,
Gary, bp pulse team.
Reply from bppulse
Hi There,
Thanks for the feedback — really glad you found our services helpful!
Kind regards,
Gary, bp pulse team.
Reply from bppulse
Hi Daniel,
Thanks for the feedback — glad we could help!
Kind regards,
Gary, bp pulse team.
Reply from bppulse
Hi Santosh. Thanks for the great feedback — we’re really pleased to hear you had an excellent experience. Safe travels and happy charging! ⚡Paula, bp pulse
Reply from bppulse
Hi Kibe Morka. Thanks for letting us know — we’re really glad to hear the agent was helpful. We’ll be sure to pass your feedback on to the team. 😊 Happy charging! Paula, bp pulse
I appreciate bp pulse efforts for being…
I appreciate bp pulse efforts for being with them all this while. Well done you.
Loseni Kamara
8 April 2026
Reply from bppulse
Hi Loseni. Thank you so much for your kind words — we really appreciate you being with bp pulse and taking the time to share this. Your support means a lot to us, and we’ll keep working hard to deliver the best possible charging experience. Safe travels and happy charging ⚡Paula, bp pulse
The lady I was talking to was great…
The lady I was talking to was great help and sorted my problem quickly
9 April 2026
Reply from bppulse
Hi Gaz,
Thanks for sharing this! We’re really glad our team was able to help and get things sorted quickly.
Kind regards,
Gary, bp pulse team.
Great customer service
The operator who I spoke to “Simon” was extremely helpful and methodical with solving the issue I had with the charge card. Simon spent a lot of time on the call I didn’t feel rushed, so extremely satisfied with BP customer service, with identifying the problem and I’m sure the solution will be found quickly .
9 April 2026
Unprompted review
Reply from bppulse
Hi Mohsen,
Thanks so much for the lovely feedback! We’re really glad Simon was able to help and take the time to get things sorted — we’ll be sure to pass this on to him.
Kind regards,
Gary, bp pulse team.
Reply from bppulse
Hi there,
Thanks for the great review! Glad you found our service support to be really smooth. Give us a shout if you need any further assistance.
Kind regards,
Gary, bp pulse team.
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