Bensons For Beds Reviews 

323,621
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 25,935 reviews, reviewers overwhelmingly had a great experience with this company. Many buyers frequently mention that the retail store staff are exceptionally helpful, patient, and knowledgeable when guiding them through various mattress choices without applying any sales pressure. Shoppers also deeply appreciate the smooth delivery service, noting that drivers are consistently polite, prompt, and keep everyone well-informed throughout the entire fulfillment process. Though some customers found their new mattresses far too firm, reporting that they caused occasional backaches over extended periods of daily use. A few shoppers also experienced minor inconveniences regarding delivery scheduling details or unexpected extra fees for store collection services.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their extensive product knowledge and... See more

Delivery service

Consumers find delivery service to be efficient, with reviewers highlighting prompt arrival times and... See more

Product

Customers consistently note positive experiences with product, highlighting good quality and comfort. Many... See more

Service

Users describe positive interactions with service, highlighting helpful and respectful staff members during... See more

Customer service

Reviewers highlight positive aspects of customer service, describing the overall experience as outstanding... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The team at the Chippenham store were super helpful, and patient! Consequently, we were pretty confident in our, final, choice of mattress. The first week of sleeping on it has gone well, so finger'... See more

Company replied

Rated 5 out of 5 stars

I visited this store with no idea how to choose a bed base, mattress and headboard. Martin was patient in asking me what I wanted and pointing me in the right direction. I came away with a quote... See more

Rated 5 out of 5 stars

Helpful, informative & welcoming sales staff member in my local store. I was kept well informed by Bensons of estimated delivery date & time slot, with a means to track progress of such. I was phoned... See more

Rated 5 out of 5 stars

Having bought from Bensons before and I needed a new single bed, Bensons was my obvious choice. Store was immaculate and staff knew what they were talking about. I was shown what I’d asked for and buy... See more

Company replied


Company details

  1. Bedroom Furniture Store
  2. Bed Shop
  3. Bedding Store
  4. Mattress Store

About Bensons For Beds

Written by the company

Information written by the company Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online. With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.

Contact info


4.7

Excellent

TrustScore 4.5 out of 5

324K reviews

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4.7

All reviews

(323,621)

25,269 reviews in the last 12 months

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Rated 5 out of 5 stars

Odette helped me choose which mattress…

Odette helped me choose which mattress was right for my spare room, she was polite, helpful and did not push for me to buy a more expensive product, I would go to her in future if and when I needed a new mattress or bed. She was great at her job, thank you Odette.

13 August 2026
Rated 5 out of 5 stars

Had the best experience in Hamilton…

Had the best experience in Hamilton store. Bozena was amazing.
Found a great bed on a really nice deal, super king and it’s so comfortable, had a great thick mattress with pillow top that’s so nice and love the size and height of the mattress.

Delivery was fast and efficient and the men delivered it and set it up up in my bedroom, advised the best way to orientate it and they helped make sure I was happy with it and the orientation and that I could access cupboards etc.

They made a potentially stressful situation effortless.

11 August 2026
Rated 5 out of 5 stars

Very good

Very good, the assistant Liz. was very helpful and showed us the mattresses that suited us best.

12 August 2026
Rated 5 out of 5 stars

Weren’t pushy

From the start Iain wasn’t pushy. Answered all questions and pointed us in the right direction when help was needed.

12 August 2026
Rated 1 out of 5 stars

Made my grandads life hell with stress.

Made my grandads life hell with stress.
No updates.
Confusing emails that didn't answer the questions put forward, especially about the delivery.
Ordered bed and base, on two occasions staff stated they couldn't manoeuvre products round a standard staircase.
Ordered from a local place instead, the lads had no trouble!

14 August 2026
Unprompted review

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