The team at the Chippenham store were super helpful, and patient! Consequently, we were pretty confident in our, final, choice of mattress. The first week of sleeping on it has gone well, so finger'... See more
Company replied
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I visited this store with no idea how to choose a bed base, mattress and headboard. Martin was patient in asking me what I wanted and pointing me in the right direction. I came away with a quote... See more
Helpful, informative & welcoming sales staff member in my local store. I was kept well informed by Bensons of estimated delivery date & time slot, with a means to track progress of such. I was phoned... See more
Having bought from Bensons before and I needed a new single bed, Bensons was my obvious choice. Store was immaculate and staff knew what they were talking about. I was shown what I’d asked for and buy... See more
Company replied
Company details
About Bensons For Beds
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
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4.7
Excellent
323K reviews
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Excellent service and information…
Excellent service and information provided by the salesman.
14 August 2026
The salesman was very knowledgeable and…
The salesman was very knowledgeable and very helpful. Great service. Thank you.
14 August 2026
The young man who served us was…
The young man who served us was excellent. He asked us what we were Looking for . And then patiently showed us the availability. We then choose out purchase arranged delivery paid the bill .
And after a successful shop were on our way . Oh and
The shop was air conditioned
12 August 2026
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20 min job......eh no!
Meant to take, according to assembly team, 20 mins. 90 mins later and calls to office it was finished. Turns out the team was from Warehouse as whole assembly team went sick. 2 of the team had no idea what they were doing. So not a well oiled team was it. Had to borrow an electric drill from me....don't know what for but they did say both bed half's did not line up.
10 August 2026
Unprompted review
Reply from Bensons For Beds
We appreciate you taking the time to share your experience with us. We are truly sorry to hear about the difficulties you encountered with the assembly of your bed. This is certainly not the standard of service we aim to provide, and we understand your frustration with the extended assembly time and the issues with the team. We are reviewing our assembly procedures and team assignments to prevent similar situations in the future.
Thank you for your review - Lauryn at Customer Care
Assistant in the shop was so helpful…
Assistant in the shop was so helpful which made the process of buying our mattress so easy.
Delivery slightly early but I was called to make sure it wasn’t a problem. Delivery went spot on and the two lads even loved our dog 🐕
14 August 2026
The customer care was top notch
The customer care was top notch. Heather showed me around
14 August 2026
From the moment we were met by Rob in…
From the moment we were met by Rob in wednesbury store the service was outstanding, Rob listened to our needs and discussed several options that he believed would be suitable, his knowledge of the products was excellent and purchased one of his recommendations. The process from start to finish was a pleasure and flawless. Well done Rob 👏👏
11 August 2026
All went smoothly from time of buying…
All went smoothly from time of buying in Lincoln store, to delivery and fitting at home - all staff, polite and professional
14 August 2026
Very helpful lady in the Sturry Road…
Very helpful lady in the Sturry Road Canterbury branch, nothing was to much trouble for her.
14 August 2026
Great bed and delivery!
14 August 2026
Very good experience
Very good experience. Bed is beautiful with functional storage and mattress is very comfortable.
14 August 2026
Great Experience
Went in looking for a new bed for our new house and the sales associate/manager Declan was amazing! He showed us the new sleep technology, helped us set it up and showed us all the beds with ease. He gave us the best deal and i am so happy with what we picked out.
11 August 2026
Not very good i asked for firm got a…
Not very good i asked for soft bed got a brick will be sending back after 5 days
14 August 2026
Reply from Bensons For Beds
We're sorry the mattress wasn't what you expected. We understand that comfort is very personal. We do offer the comfort exchange and I am glad to hear you will be taking advantage of this to choose an alternative mattress. We appreciate your feedback and will review your comments internally.
Thank you for your review - Lauryn at Customer Care
Great service
14 August 2026
Reply from Bensons For Beds
We're so pleased to hear that your order confirmation was speedy and that you were happy with your delivery date. Thank you for your positive feedback!
Thank you for your positive review - Lauryn at Customer Care 💜
Bicester—great service
Bicester—great service, and the product explanations were detailed and easy to understand!
11 August 2026
The lady who served me in the store was…
The lady who served me in the store was very helpful, friendly and pleasant.
11 August 2026
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