Bensons For Beds Reviews 

323,158
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 25,959 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the in-store staff for being exceptionally helpful, patient, and knowledgeable, making the entire mattress and bed selection process very easy and comfortable. Many people also highlight that the delivery teams are prompt, polite, and communicative, ensuring everything arrives safely on schedule and is handled professionally in the home. However, some people mentioned encountering unexpected delivery charges, tracking issues, or scheduling delays that created noticeable inconvenience during their purchase journey. Some consumers also reported concerns regarding unexpected product firmness, quality issues, or discomfort after prolonged use.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, friendly, and knowledgeable across various locations.... See more

Delivery service

Reviewers highlight positive aspects of delivery_service, noting that the team is consistently prompt and... See more

Product

Customers consistently note positive experiences with product, highlighting the great quality of beds,... See more

Service

Reviewers mention positive feedback about service, highlighting helpful and respectful staff during their... See more

Customer service

Users describe positive interactions with customer_service, highlighting outstanding support from buying at... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The team at the Chippenham store were super helpful, and patient! Consequently, we were pretty confident in our, final, choice of mattress. The first week of sleeping on it has gone well, so finger'... See more

Company replied

Rated 5 out of 5 stars

I visited this store with no idea how to choose a bed base, mattress and headboard. Martin was patient in asking me what I wanted and pointing me in the right direction. I came away with a quote... See more

Rated 5 out of 5 stars

Helpful, informative & welcoming sales staff member in my local store. I was kept well informed by Bensons of estimated delivery date & time slot, with a means to track progress of such. I was phoned... See more

Rated 5 out of 5 stars

Went in one weekend looking for a budget(ish) bed, with storage ( quote only ), and was assisted by Maria ( Stirling shop ). Very helpful and friendly. Went back a week later to be met by Maria a... See more

Company replied


Company details

  1. Bedroom Furniture Store
  2. Bed Shop
  3. Bedding Store
  4. Mattress Store

About Bensons For Beds

Written by the company

Information written by the company Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online. With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.

Contact info


4.7

Excellent

TrustScore 4.5 out of 5

323K reviews

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4.7

All reviews

(323,158)

24,786 reviews in the last 12 months

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Rated 5 out of 5 stars

Start to finish wonderful

Start to finish these guys take care of you , the sales rep, Giovani ( hope i didnt butcher that name) had us try out the sleep tester bed to find out which beds are best for us , gave us an array of options to suit our budget and arranged delivery and collection . The delivery team were early , polite ,quick and efficient , cant fault any of them start to finish thats how it should be done.

10 August 2026
Rated 5 out of 5 stars

The gentleman who helped me choose my…

Ade, the gentleman who helped me choose my mattress was extremely helpful. He gave me lots of information on which mattress would suit me best, and he really assisted me with advice on what to look for, and how to choose the most suitable one for me. Thank you very much.

4 August 2026
Rated 1 out of 5 stars

DO NOT USE!

DO NOT USE!

They cancelled my order whilst I was on holiday. I contacted customer services and they wouldn't give me refund because there is a 20% cancellation charge. I DID NOT CANCEL.

6 August 2026
Rated 4 out of 5 stars

First Time to Bensons for Beds

This trip was our introduction to Bensons for Beds. The staff that helped us were knowledgeable and took the time to answer all our questions and make sure we were able to find a mattress that was suited for us. The only disappointment was that they didn't have the firmness of bed in the model we were considering so we had to test the firmness on a different model. It would have been better to have more options in each model to ensure we could try out what we were buying.

7 August 2026
Rated 5 out of 5 stars

Polite and professional service

Polite and professional. Great communication from start to finish. I don’t know how that got our super king mattress up a very tight staircase, but it was done in minutes. Will definitely buy from Bensons again.

10 August 2026
Rated 5 out of 5 stars

very helpful

The sales person in the shop was very helpful and not trying to push expensive ones over cheaper ones. He clearly explained the different types of mattresses, gave time to think it through. Arranged delivery, already aware that a small vehicle was needed due to poor access. Delivery was on time and efficient. Only negative was being asked for a review, many times, before the item was delivered

6 August 2026
Rated 5 out of 5 stars

Quick and easy

Quick and easy, great advice and support from staff. The delivery drivers were superb and did everything we asked. Great work, team!

10 August 2026

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