The team at the Chippenham store were super helpful, and patient! Consequently, we were pretty confident in our, final, choice of mattress. The first week of sleeping on it has gone well, so finger'... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Written by the company
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Previously I bought 2 mattresses from Bensons for beds it's really good, and one mattresses from another company, which one i need to change now, within short periods of time. Good price. On time delivery.
Start to finish these guys take care of you , the sales rep, Giovani ( hope i didnt butcher that name) had us try out the sleep tester bed to find out which beds are best for us , gave us an array of options to suit our budget and arranged delivery and collection . The delivery team were early , polite ,quick and efficient , cant fault any of them start to finish thats how it should be done.
The experience in the shop was good, the delivery was an awful experuence. Rude foul mouthed delery men that shouldnt be allowed in customers homes. They spoilt the whole experience
Ade, the gentleman who helped me choose my mattress was extremely helpful. He gave me lots of information on which mattress would suit me best, and he really assisted me with advice on what to look for, and how to choose the most suitable one for me. Thank you very much.
The guy who sold us our mattress was very friendly and professional
DO NOT USE!
They cancelled my order whilst I was on holiday. I contacted customer services and they wouldn't give me refund because there is a 20% cancellation charge. I DID NOT CANCEL.
Excellent service throughout, our requirements were listened and adhered to. Stress free and easy from start to finish. Highly recommend.
This trip was our introduction to Bensons for Beds. The staff that helped us were knowledgeable and took the time to answer all our questions and make sure we were able to find a mattress that was suited for us. The only disappointment was that they didn't have the firmness of bed in the model we were considering so we had to test the firmness on a different model. It would have been better to have more options in each model to ensure we could try out what we were buying.
Friendly service with a good selection of beds to try.
Polite and professional. Great communication from start to finish. I don’t know how that got our super king mattress up a very tight staircase, but it was done in minutes. Will definitely buy from Bensons again.
The sales person in the shop was very helpful and not trying to push expensive ones over cheaper ones. He clearly explained the different types of mattresses, gave time to think it through. Arranged delivery, already aware that a small vehicle was needed due to poor access. Delivery was on time and efficient. Only negative was being asked for a review, many times, before the item was delivered
Communication regarding manufacture and delivery was very good.
Fitters were very good and removed all rubbish before they left.
Quick and easy, great advice and support from staff. The delivery drivers were superb and did everything we asked. Great work, team!
Lovely service in the shop, not pushy, very relaxed and patient. Really helpful in selecting a matress, great sense of humour and friendly
A great experience. The staff and service given were excellent and the products we purchased were perfect - I'd definitely recommend Bensons for Beds
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.