Bay Alarm Medical Reviews 

Natasha was very helpful and very knowledgeable. She helped me get it up and running, and she made sure it was connected. MO was helpful in getting me to the right person for IT help.

Vana was wonderful and answered all of my questions

The written instructions leave something to be desired and we found ourselves needing to speak with Christy. We found her to be, not only helpful, but also patient and thorough. Her explanations were clear and concise.

Always responsive & pleasant staff. The alarm goes off sometimes for no reason. Good communication.

Alex was very helpful with what I needed

First check of the system after signing up. Nothing else to report.

I thought I had started the purchase process using the chat feature on the Bay Medical website (they even gave me an order number), but my information was never passed on to the live sales department and I had to call back and go through the process again to finalize my purchase.

The associate who helped me was so helpful and took time to explain things to me and helped me set up and test the system. I am so pleased.

Customer service rep m
Monal Lisa was excellent, helped us. With all the changes we needed to do on the account. Thank you.

I have a faulty device. I haven’t had it a season. Father has moved in with medical emergency. We have no bathroom downstairs and he has no access to a sink because of the level of his handicap mess and they’re saying it has water damage and that’s why they won’t replace it. That’s just unacceptable.its a convenient loophole to never meet their warranty. I can send pictures of my house. It’s complete and utter bullshit. They will not replace this device and we were customers for many many years. I will go to another company moving forward.

I want to be briefed but also wish to effectively praise and thank Shika the agent I spoke to today as well as the overall outstanding service protection, kindness, professionalism that we've received from day one up until today with Bay Alarm Medical.

When we set up this account originally, it was our first time to engage any sort of medical alert system. I'm glad that I did the research and didn't just pick what I saw on TV - I could not be more pleased and confident in my decision. Every experience has reinforced that I am the smartest one in the family.

I was helped with paying my bill and other questions I had, by a man named Ben, who was extremely courteous, informative and helpful.

Articulated messag
. Made sure our unit is working
Easy to use
Feeling of confidence to use them.
Would not change festures

There was a mix up due to a loss of data connected to my credit card. Although both service personnel I talked with were polite, the first gentleman did not know why the card had not gone through resulting in my concerns that the call was a scam. After checking with my credit card company directly I found that no attempt had been made to make the charge. I was able to go into my BayAlarm online account and call them to discover there had been a glitch with some cards with their new system. I was able to securely re-enter my card information and renew the automatic payment. Dorin, the second BayAlarm consultant, was very helpful and polite in explaining the difficulties from their end so that I felt safe in re-entering my information. Thank you Dorin!

good service when you call them. device works well. no activation charge.