Bay Alarm Medical Reviews 

Shakira was pleasant and professional. She was able to resolve the reason for my call very efficiently

Excellent tech service today! All questions answered and learned a little more about the device. Very helpful. Thank you!

Priscilla was pleasant to talk to, polite and resolved all our issues today with my husbands medical alert device that wasn't working correctly. Knowing that my husbands has a way to call for help, when I am at work or out shopping. I can rest a little easier. I am recommending Bay Medical Alarm to family & friends.
Thank You Priscilla

Anne Sha was very helpful and professional. It was an excellent experience.

Eric at customer service listened well and addressed my concerns in a reasonable amount of time

Took an hour and 1/2 to activate the units about 1/2 the time I was on hold. Was Cris new?

I have been trying to order this product for over a week. After unsuccessfully trying to order online (including using the ChatBot to try to place the order), I called 3 times. Finally, on August 31, I was able to talk to a person (Liberty) and place the order. At this point I had to pay an extra $40 for expedited shipping. The representative told me the I would receive the product on Tuesday or Wednesday. I am receiving notifications from UPS that the package won't arrive until tomorrow. While this is concerning (I am leaving town and I would feel better if my loved one had the device), I am dealing with the shipping delays. However, I spoke with Ash today (9-2-26) to ask for a refund of the expedited shipping charge since the product will not arrive when stated it would. My refund was denied. So, I haven't even received this product yet but it is already causing many headaches!

We purchased a SOS micro with wrist band. It will ONLY work outside! There is no service inside our home. No service in the den, kitchen, or bathrooms! We are within a 1/2 mile the city limits, that shouldn’t be an issue. The only alternative we were offered is to ADD a second device to our plan for use inside the house and the SOS micro for outside. This device should be usable both places not just GPS outside. I chose this company for the device that would work all the time. No longer affordable if we have to pay for two services. AND I had to pay return shipping for a device that did NOT work. I understand if someone changes their mind, doesn't like the look etc. but the device DID NOT WORK and I was still denied a shipping label.

Very good customer service- rep worked with me to get my request processed.

Excellent quality product and the customer service to back it up is outstanding. We’re very happy with Bay Medical

Our service provider was professional and caring. Our matter was handled quickly. Thank you!

Shane was extremely helpful in updating our account.

He took the time to understand our needs and answer the questions we had.

Agent Kim was very courteous and helpful throughout our call and walked me through each step. She could not have been mote friendly and patient.

Shane was knowledgeable, helpful and patient

Austin was very helpful and provided the information I needed.

Friendly and efficient

Kim was excellent. She walked us through the whole set up process and answered all of our questions