Great parts for a great price. Let down by Evri courier service. The first shipment was returned for an unknown reason. The replacement order was missing parts. The extra parts arrived the next day by... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Well, they are sending your parts quickly, occasionally get it wrong bug you get refund. Them are still missing a lot of parts like some basic lower rear arm screws but overall they are doing OK!
Company replied
Great product line and great prices only let down by the parcel arriving 2 days later than it should have. Better delivery companies needed i think.
Company replied
Great choice of products, most at a much lower price than my local motor factors. If your not in a desperate rush for the items ( generally most items take a week to arrive from Germany) and if yo... See more
Company replied
Company details
About AUTODOC - Great Britain
Written by the company
AUTODOC is the no.1 online car parts shop in Europe. We share your passion for cars and help you save money on car repairs.
Autodoc App
Autodoc Site
Autodoc Club
YouTube
What we are known for:
Our customer-focused approach. Our support team is made up of qualified professionals who speak 23 languages and are always ready to help in any way they can.
Market scale and scope. In the 17 years we have been on the market, we have acquired 13 million satisfied customers in 27 European countries. We ship over 35,000 orders a day.
Our product range. We offer over 4 million products for more than 166 car brands from world-renowned manufacturers.
Affordability and cost benefits. AUTODOC is an online platform with fair prices and a variety of special offers and sales.
Multi-platform services. Customers can search for car parts quickly and easily using both the website and app. See for yourself how cost-effective and convenient the process of purchasing car parts can be.
Expertise in car repairs. You can find more than 3,000 car part replacement tutorials on our YouTube channels.
Contact us
FAQ
Contact info
United Kingdom
- trust@autodoc.co.uk
- www.autodoc.co.uk
4.2
Great
19K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Order 175404282
Order 175404282
Terrible customer service, they disconnect you on purpose from the live chat to avoid talking to you. They lie about delivery times. This company should be shut down
Edit 14th August 2026;
AutoDoc are misleading. They lie and say they will call you while delaying your order for weeks on end. Absolutely shambolic as disgusting company. For anyone waiting for their order, I would suggest you do a charge back through your bank. These AutoDoc crooks are not trustworthy
7 August 2026
Unprompted review
Reply from AUTODOC - Great Britain
Hello Waqas,
Thanks for your review.
We are sorry to hear that you have such opinion about our service.
Please be informed that before your order can be dispatched we need conduct a verification of your order details and this is a reason why the order is delayed.
To further process the order you placed on our website, we require your participation in confirming certain information.
Please wait for our phone call.
Best regards,
AUTODOC Team
Very poor customer service
Very poor customer service. Ordered crankshaft pulley and there was missing 1 of 4 bolts in the box, contacted them and after 2 weeks still no replacement part
7 August 2026
Unprompted review
Reply from AUTODOC - Great Britain
Hi Andrii!
We are very sorry that our service did not meet your expectations - thank you for pointing out these weaknesses, as this is essential for our improvement.
To process your request, we will need the following:
- photos of all the parts you have received;
- photos of the white sticker on the AUTODOC box;
- photos of the AUTODOC box inside and out.
Please share details at trust@autodoc.co.uk - our specialist will prioritize your request and offer a possible solution.
Your opinion is a priority for our growth.
Best regards,
AUTODOC team
Reply from AUTODOC - Great Britain
Hello,
Thanks for your trust and positive feedback! We always strive to achieve the highest standards of service and quality 🔍✅
Best regards,
AUTODOC Team
Reply from AUTODOC - Great Britain
Hi!
Thank you for your feedback 💬 It’s important to us that every order is a positive experience for our customers✨🚗
Best regards,
AUTODOC Team
Reply from AUTODOC - Great Britain
Dear customer,
Thank you for your rating ⭐ It’s important to us that you get the parts you need on time and without any hassle 🔧🧰
Best regards,
AUTODOC Team
Reply from AUTODOC - Great Britain
Greetings!
Thanks for your review 🌟 We really appreciate your trust and will continue to provide you with a high-quality service 🤝🚙
Best regards,
AUTODOC Team
Not got my items after two weeks,tried…
Not got my items after two weeks,tried telling auto doc,which seems impossible as the ai they use doesn’t understand.when I tell them you go around in circles,and then they send you a return form to send back items I have not received for a refund,I run a garage and just wont be able to use them while they use evri.their customer support is shocking.can,t speak to a real person,only a.i that is worse than useless.
4 August 2026
Reply from AUTODOC - Great Britain
Hello Antony,
Thanks for your feedback.
We are sorry for the delay with your order.
We will check with the courier the status of your parcel and inform you.
Please contact us at trust@autodoc.co.uk if you have any questions.
Best regards,
AUTODOC Team
Reply from AUTODOC - Great Britain
Hello, Thanks for your positive rating 🧡 We do our best to make sure every customer receives quality products and has a smooth shopping experience 🚚✨
Best regards,
AUTODOC Team
Autodoc is my first call for car parts.
Autodoc is fast becoming the one place I head to when I need parts for my cars. They have an amazing selection of parts, from inexpensive brands to top quality brands. I ordered brake discs and pads on a Sunday evening and they arrived on Tuesday, they were a decent brand and were a lot cheaper than poor brands at the local national retailers.
4 August 2026
Reply from AUTODOC - Great Britain
Hello!
Thank you so much for your positive rating ⭐ We’re really happy that you’re pleased with your purchase and our service. We’d be glad to help you find the right car parts anytime 🚗💨
Best regards,
AUTODOC Team
Fast delivery BUT awful customer service
Ordered a part was really fast delivery. Unfortunately the parcel was squashed and damaged in transit with holes over it. Upon opening the sensor wasnt inside either fallen out or stolen. Sent them the photos they refused to even send me a replacement.!!!
24 July 2026
Unprompted review
Reply from AUTODOC - Great Britain
Dear Martyn!
Thank you for reporting this situation.
We are sorry for any inconvenience you experienced while purchasing from us.
We will look into the matter in detail and contact you further to resolve any issues.
Best regards, AUTODOC Team
Great Patrs - Terrible Company to deal with.
Their parts are excellent value and they always seem to have stock. However, their shipping methods leave a lot to be desired. Unfortunately getting the parts out of them once you’ve paid for them is a different story, even though some items are claimed to be in stock. It can take 5 to 7 days before they are even shipped. For deliveries in the UK they use Evri who are quite frankly the worst parcel company in the UK. I have had parcels turn up from AUTODOC that looked like they spent the last few days in a washing machine. The customer service is chat based so it can take hours to get anything done and no individual will take responsibility for your case. Great parts - company infrastructure terrible.
6 August 2026
Unprompted review
Reply from AUTODOC - Great Britain
Hi Pete!
Thank you for your review and we regret that the courier service did not meet your expectations - we understand how important reliable delivery is, and your feedback helps us improve.
We chose courier as a reliable partner, but if problems arose, our quality control manager can contact you shortly to analyze the situation and find a solution. Please write to us at the email address trust@autodoc.co.uk your order details.
We are working on optimizing logistics and hope to restore your trust. We look forward to your feedback!
Regards,
AUTODOC team
Good qualty and arrived quick can'nt…
Good qualty and arrived quick can'nt ask for any more thanks.
4 August 2026
Reply from AUTODOC - Great Britain
Hello!
Thanks for your wonderful feedback 🙌 Your opinion means a lot to us, and we’re happy to hear that your order met your expectations 📦✅
Best regards,
AUTODOC Team
The modern way of buying car parts
Super-fast delivery, good quality part at a great price.
6 August 2026
Reply from AUTODOC - Great Britain
Hello!
Thank you so much for your positive rating ⭐ We’re really happy that you’re pleased with your purchase and our service. We’d be glad to help you find the right car parts anytime 🚗💨
Best regards,
AUTODOC Team
Great choice of products good prices…
Great choice of products good prices fast delivery highly recommended
4 August 2026
Reply from AUTODOC - Great Britain
Hello!
Thanks for your positive response 🙏 We’re delighted that you appreciated our service 💯 We're here for you whenever you need a reliable auto partner 🚙🧡🔥
Best regards,
AUTODOC Team
Tampered seals on component packaging
Hi , my order arrived on time however the seal on the box the component was in had been cut and re sealed also the inner plastic bag seal was not intact with a note stating if seal was broken it was not returnable , luckily the component worked when fitted but if faulty i may have had problems returning it . It appears it had previously been returned and not re packaged properly .
6 August 2026
Reply from AUTODOC - Great Britain
Dear Jeff Tite,
We appreciate you taking the time to share your experience with us. We are truly sorry to hear about the condition of the packaging upon arrival, and we understand your concern regarding the seals. We are glad the component is working correctly, but we recognize your apprehension about potential return issues. We are reviewing our packaging and handling procedures to prevent similar occurrences. Your feedback is invaluable as we continuously strive to improve our service.
Also our Quality Control Manager will be contacting you shortly to review your case and assist you further.
Best regards,
AUTODOC Team
Delivery was fast everything but the…
Delivery was fast everything but the one parcel return get not well ! I can't send it back they ask me to pay custom charge and other fees to return the part ,you're company said that it's free return up to September and when I was at post office they ask me to pay I print the labels you sent me I put the original purchase invoice in the box with the part and properly wrapt with return label and custom charge proof C23form all you ask me to do and still I have to pay more than I paid for part to return the part to you 😂 that's minus .
3 August 2026
Reply from AUTODOC - Great Britain
Hello MICHAL ,
Thanks for your feedback.
We are sorry to hear this.
But as we see, we sent you free return label and return is free for you and you don’t need to pay anything. Most likely some mistake has happened at the parcel shop.
Please contact us at trust@autodoc.co.uk and provide more details about this situation, maybe you can send us photo of the box with our label so we can check everything.
Best regards,
AUTODOC Team
Great value for money and a company…
Great value for money and a company willing to help
6 August 2026
Reply from AUTODOC - Great Britain
Hello, dear customer!
Thanks for your positive review ⭐ We work to ensure that you can always find the right parts quickly and easily. 🔍📦
Best regards,
AUTODOC Team
Reply from AUTODOC - Great Britain
Hello!
Thanks for your positive response 🙏 We’re delighted that you appreciated our service 💯 We're here for you whenever you need a reliable auto partner 🚙🧡🔥
Best regards,
AUTODOC Team
Very high delivery charges but did not deliver on time, and no comunication
Very high delivery charges. More than the item bought. Expected to be delivered quick. Did not deliver on time, although expensive postage, showing 'in stock' but did not post for several days. No communication available apart via the online chat. Do not buy from these.
6 August 2026
Unprompted review
Reply from AUTODOC - Great Britain
Hi Stoyan!
We sincerely regret that the delivery took longer than expected and caused inconvenience. Order processing usually takes 1-2 business days, and delivery to the UK - 3-4 business days. Sometimes delays occur due to overloaded couriers or international logistics, but we do everything possible to speed up the process.
If you have questions or need help , please write to us at trust@autodoc.co.uk with order details. We are happy to help and hope to restore your trust!
Regards,
AUTODOC team
Broken app checker cost me £130
Broken app checker cost me £130. Avoid AutoDoc! I used their app's registration lookup tool, which guaranteed a part would fit my Lexus. Paid a professional garage £100 to fit it, only for the mechanic to find it was completely incompatible. AutoDoc customer service refused to accept responsibility, claiming their checker "isn't guaranteed." They then let the return package clear customs tracking expire, forcing the carrier to send it back to the UK. Absolute scam behavior. Currently being investigated by Klarna and the UK International Consumer Centre. Avoid at all costs!
10 July 2026
Unprompted review
Reply from AUTODOC - Great Britain
Hello Justice Eva!
Thank you for taking the time to share your feedback. We are sorry to hear about the difficulties you have experienced and regret the frustration caused.
We would like to clarify that the parts suggested on our website, whether through the vehicle selector or by entering your vehicle registration number, are recommendations designed to help customers find potentially suitable parts more easily. Since vehicles can have many technical differences beyond the model, year, and body type, the most reliable way to confirm compatibility is by checking the Vehicle Identification Number (VIN) or the Original Equipment Number (OEN).
Our customer support team is always available to assist customers with a detailed compatibility check before purchase. Please note that product descriptions contain technical specifications and information about the parts, but they cannot guarantee a perfect fit for every individual vehicle configuration without additional vehicle-specific verification.
We would appreciate the opportunity to review your case in more detail and understand the circumstances surrounding your order and return. Please contact us directly by email at trust@autodoc.co.uk, providing your order details, and our team will investigate the matter further.
We look forward to hearing from you and hope to have the opportunity to assist you in resolving this situation.
Best regards,
AUTODOC Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.