Excellent service and great price for the throttle body part I ordered from Autodoc. Part arrived quickly allowing me to complete job on the car quickly. Two reasons for not giving 5 stars. The labe... See more
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Review summary
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dI am in Siaya in rural Kenya and only buy OE stuff. Autodoc have always been my port of call for this as my parts have always arrive as ordered. Though my courier also plays a very big role, it start... See more
Company replied
Autodoc is fast becoming the one place I head to when I need parts for my cars. They have an amazing selection of parts, from inexpensive brands to top quality brands. I ordered brake discs and pads o... See more
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good service and exhaust part fitted perfect. shame the bolts in the fitting kit werent suitable and ended up using existing bolts on the car otherwise all good. delivery only took couple of days wit... See more
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Company details
About AUTODOC - Great Britain
Written by the company
AUTODOC is the no.1 online car parts shop in Europe. We share your passion for cars and help you save money on car repairs.
Autodoc App
Autodoc Site
Autodoc Club
YouTube
What we are known for:
Our customer-focused approach. Our support team is made up of qualified professionals who speak 23 languages and are always ready to help in any way they can.
Market scale and scope. In the 17 years we have been on the market, we have acquired 13 million satisfied customers in 27 European countries. We ship over 35,000 orders a day.
Our product range. We offer over 4 million products for more than 166 car brands from world-renowned manufacturers.
Affordability and cost benefits. AUTODOC is an online platform with fair prices and a variety of special offers and sales.
Multi-platform services. Customers can search for car parts quickly and easily using both the website and app. See for yourself how cost-effective and convenient the process of purchasing car parts can be.
Expertise in car repairs. You can find more than 3,000 car part replacement tutorials on our YouTube channels.
Contact us
FAQ
Contact info
United Kingdom
- trust@autodoc.co.uk
- www.autodoc.co.uk
4.2
Great
19K reviews
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Reply from AUTODOC - Great Britain
Hi!
Thank you for your feedback 😊 We’re glad you’re happy with your order and our service 🚙📦We look forward to your next visit!
Best regards,
AUTODOC Team
Great prices but the auto bot…
Great prices but the auto bot recognised my car wrong. I came to do the repair after 3 weeks and did not fit. Tried to swop but strict no returns after 2 weeks of delivery. I'm now stuck with £60 worth of useless parts . Not so cheap now. Bit of a pass the buck answer. They supply the parts to your reg then say their probably wrong if you don't do research to find the OEM. Bit pointless working off the reg then.
Update. Their based in Poland and Germany so u have to post items back at great expense to get a refund. Mines £60 postage for a £50 refund. Id loose £10. They admit no liability about Thier website so if they send out the wrong item it's your fault for not checking with original manufacturer. This is really bad.
11 August 2026
Unprompted review
Reply from AUTODOC - Great Britain
Hello John Tuson,
Thanks for your review.
We are sorry that you have faced inconveniences. Please note that by registration number you can only limit the list of parts to parts that fit your car model. The final check for compatibility is possible only with the help of the OEN (Original Equipment Number). Before placing an order, you should check the OEN indicated in the description of the item.
Please contact us at trust@autodoc.co.uk and provide your order number so we can check your case.
Best regards,
AUTODOC Team
⭐⭐⭐⭐⭐
Excellent customer service from AUTODOC, especially Xena Oliver from the Customer Service Quality Control Department.
I had an issue with returning parts from two different orders, and the online return system wasn’t allowing me to process everything correctly. Xena personally took the time to investigate the situation, explained what had happened, and arranged a new return label covering the parts from both orders.
She was extremely helpful, professional and responsive throughout the whole process. She went above and beyond to make sure everything was resolved correctly and even clarified the return documentation for me.
Really impressed with the level of customer service I received from Xena. Thank you very much for your help! 😊
Highly recommended.
7 August 2026
Unprompted review
Reply from AUTODOC - Great Britain
Hello Wolf Code Productions!
Thank you for your kind words and appreciation of the quality of our work😊.
Your feedback - is the best reward for us.
We are looking forward to seeing you in our online store.
Best regards,
AUTODOC Team🚗💨
Dont buy from this company
Dont buy from this company
They hide behind s useless chat bot and promised that you will be contacted in max 48 hours buy email
Still waiting after 9 days after the sent the wrong 20l of oil
Complete joke and no customer service
3 August 2026
Unprompted review
Reply from AUTODOC - Great Britain
Dear Jason!
We're very sorry for the inconvenience. Let's look into the situation.
Please provide us with your order number or customer identification number so we can contact you as soon as possible and resolve the issue promptly.
Best Regards, AUTODOC Team.
no refund
he delivery takes ages, and there is no way to speak to a real person—only a chatbot is available.
I had to return one unopened item from the UK to Berlin. They did not provide the correct customs information, so I could not send it back properly. The parcel cost me £10 to send, and they have made no effort to resolve the issue with customs or refund me.
Without the correct customs details, there is simply no way to complete the return and get a refund. This is nothing short of a scam.
11 August 2026
Unprompted review
Reply from AUTODOC - Great Britain
Hello Mr.Przemyslaw Brzakowski!
We’re very sorry to hear about your experience and sincerely regret the difficulties you encountered with the delivery and return process. We understand how frustrating it must be to face additional costs and complications when trying to return an unopened item.
We take your concerns regarding the customs information and refund very seriously. We would like to review the details of your individual case, including the return instructions and the information provided to you, so that we can better understand what happened and determine how we can assist.
Our Quality Control Manager will be contacting you shortly to review your case and assist you further. We hope to have the opportunity to clarify the situation and work towards a satisfactory resolution.
Thank you for bringing this matter to our attention.
Best regards,
AUTODOC Team
Shit resolution service
Been using this comoany for years and when get now to point as parcel been lost by courier they been putting me on waiting list for more then a month. Terrible customer service in this situation. Never get a problem sorted straight away, as a customer I'm very disappointed with their service at the moment. Will not recommend guys. Even Chinese imports are sorting the problems better and quicker then this local braches.
11 August 2026
Unprompted review
Reply from AUTODOC - Great Britain
Hello Sergiu!
We're sorry this situation has arisen.
However, the investigation may actually take some time. This depends not only on us, but also on the courier service.
We do our utmost to resolve each case as quickly as possible.
Our specialists will contact you further.
Best Regards, AUTODOC Team.
Change to DPD was the perfect move
What a brilliant move to change the carrier to DPD, this has brought autodoc to the top of the suppliers now as faster deliveries for us the customer.
5 August 2026
Reply from AUTODOC - Great Britain
Hello!
Thank you so much for your positive rating ⭐ We’re really happy that you’re pleased with your purchase and our service. We’d be glad to help you find the right car parts anytime 🚗💨
Best regards,
AUTODOC Team
Great company but rising costs is causing me to go elsewhere
I have used Autodoc many times and they are reliable with their deliveries but to be honest, the cost of each filter is rising quite high. I am now looking to source from elsewhere unfortunately.
11 August 2026
Reply from AUTODOC - Great Britain
Hello K and M Citroen!
Thank you for your continued support and for sharing your honest feedback. We’re pleased to hear that you have had reliable experiences with our deliveries over the years.
We’re sorry to hear that you have found the prices of the filters increasingly high. We understand that price is an important factor when choosing where to purchase your vehicle parts, and we appreciate you bringing this to our attention.
Our Quality Control Manager will be contacting you shortly to review your case and assist you further. We hope we can continue to be your trusted supplier in the future.
Thank you again for your valued feedback and loyalty.
Best regards,
AUTODOC Team
Was advised to come to this company for…
Was advised to come to this company for parts for my old mini mark one, 2003 diesel. I could get some parts, but not the more important parts i need. Still trying to find parts.. auxilary belt and pulley kit.. struggling to find anywear if im honest.
11 August 2026
Reply from AUTODOC - Great Britain
Hello Roberts Angela!
Thank you for your feedback!
Sourcing parts for early 2000s MINI diesels can be challenging, but we'd love the opportunity to assist further.
Please contact us directly at trust@autodoc.co.uk with your vehicle details—we’d be happy to check if we can offer you anything. Also, if you know your old OEM number it will help us.
Best regards,
AUTODOC Team
Parts are easy to find.
Parts are easy to find and the price options are superb. Online orders were so easy and incredibly next day delivery in less than 24 hours!
Parts were perfect fit.
10 August 2026
Reply from AUTODOC - Great Britain
Hello!
Thank you for your feedback 😊 We’re glad that you’re happy with your order. We're always ready to help you pick the right parts 🧭🔧
Best regards,
AUTODOC Team
Reply from AUTODOC - Great Britain
Hello!
Thanks for your positive response 🙏 We’re delighted that you appreciated our service 💯 We're here for you whenever you need a reliable auto partner 🚙🧡🔥
Best regards,
AUTODOC Team
Gas springs.
The parts ordered, (Honda Civic tailgate gas springs) were delivered within a few days of ordering. However one of the springs failed within 7 months. Autodoc say the part does not need returning but the warranty claim has been pending over 2 weeks now. Using the automated 'live' chat is more or less useless. Wether or not I eventually get my refund i will be reluctant to use Autodoc again.
10 August 2026
Unprompted review
Reply from AUTODOC - Great Britain
Hello Neil,
Thanks for your review.
We are sorry for the delay with processing your warranty claim.
We have additional questions to you.
We will contact you to get details. Please wait.
If you have any questions you can always contact us at trust@autodoc.co.uk
Best regards,
AUTODOC Team
Excellent
Yes, you may have to wait a couple of days extra for delivery, but the cost savings far outweigh that. And quality of the own brand Ridex is excellent.
10 August 2026
Reply from AUTODOC - Great Britain
Hello Chris!
Thank you so much for your positive rating ⭐ We’re really happy that you’re pleased with your purchase and our service. We’d be glad to help you find the right car parts anytime 🚗💨
Best regards, AUTODOC Team
AVOID !!!!
AVOID
Bought a wing mirror for my car. When I bought it, I inputted my car details to the website as requested and it said “suitable for your car”. Bought it and it doesn’t fit. Initiated return on 25 June. Despite them falsely advertising that it was compatible with my car, they wanted me to pay obscene amount of money to post it back to them internationally. Gritted my teeth and paid to return it on 25 June. It got sent back to me (as well as an additional fee) because it was rejected by customs despite me completing all the paperwork that AUTODOC sent me.
Been trying to get in contact with them for weeks now, 9/10 no human is available to chat and when they do, they send you one message and end the chat. When explaining the situation they just tell me “it’s not compatible with your car”. Yes I know that???? You won’t let me return it to you though????? It’s now 10 August and I’m still stuck with this poxy wing mirror !!!!
Will be taking action against them as per my consumer rights.
25 June 2026
Unprompted review
Reply from AUTODOC - Great Britain
Hello Daisy Pritchard,
Thanks for your review.
We are sorry to hear this.
Please note that by registration number you can only limit the list of parts to parts that fit your car model. The final check for compatibility is possible only with the help of the OEN (Original Equipment Number). Before placing an order, you should check the OEN indicated in the description of the item.
If parcel was refused by the customs it means that customs declaration was filled wrong or some information was missing, or maybe not all customs duties were paid. You are a sender and you can check it.
Please contact us at trust@autodoc.co.uk if you have any questions.
Best regards,
AUTODOC Team
Reply from AUTODOC - Great Britain
Hello!
Thanks for your wonderful feedback 🙌 Your opinion means a lot to us, and we’re happy to hear that your order met your expectations 📦✅
Best regards,
AUTODOC Team
TERRIBLE DELIVERY TIME AND NO ASSISTANCE
I've been regularly using AUTODOC to purchase parts for business use, and my most recent order has still not arrived. I desperately need the parts I have ordered, and according to their website/app it still hasn't even been shipped. I am now losing income due to their late delivery. I have reached out to their customer service team who have refused to assist, and state there is nothing they can do. None of my other orders have taken this long to arrive (or to ship!). How can my order not even be a shipped a week after ordering!?
10 August 2026
Unprompted review
Reply from AUTODOC - Great Britain
Hello Edward!
We're extremely sorry that your order is taking longer than expected to arrive. We're making every effort to process and ship your order as quickly as possible.
Your case has been referred to the quality control department and will be considered as soon as possible. If you have any question, feel free to contact us at trust@autodoc.co.uk. We'll be glad to sort everything out for you.
Best Regards, AUTODOC Team.
Genuine parts at great prices
Genuine parts at great prices. What's not to love and now they get posted here quicker even better
10 August 2026
Reply from AUTODOC - Great Britain
Hi!
Thank you for your feedback 💬 It’s important to us that every order is a positive experience for our customers✨🚗
Best regards,
AUTODOC Team
Absolutely a scam
Absolutely a scam, I’d avoid at all cost. You can’t return any items, or you can return them for an insane cost to you! Please avoid
3 August 2026
Unprompted review
Reply from AUTODOC - Great Britain
Hello Loonsta “Loonsta”!
We take feedback like this very seriously and sincerely apologize for the frustration you have experienced with our return process. This is certainly not the standard of service we aim to provide.
Please be assured that our Quality Control Manager will be contacting you shortly to review your case in detail and assist you further toward a proper resolution.
Thank you for your patience while we look into this for you.
Best regards,
AUTODOC Team
Great prices good quality products and…
Great prices good quality products and speedy delivery.
Very easy ordering process.
Would highly recommend.
Jon
10 August 2026
Reply from AUTODOC - Great Britain
Hi!
Thank you for your feedback 💬 It’s important to us that every order is a positive experience for our customers✨🚗
Best regards,
AUTODOC Team
refund problem…
Extremely disappointing refund experience
I am very disappointed with Autodoc’s handling of my return and refund.
My order was delivered on 13/07/2026, and I submitted my return request on the same date. The Autodoc order tracking clearly confirms that the return request has been received and is being processed, yet I am still waiting for my refund.
I find this unacceptable. Once a customer has returned an item and the return has been acknowledged, the refund should be handled promptly and transparently.
I have contacted Autodoc regarding this matter and expect the money owed to me to be refunded without further delay. If this is not resolved, I will consider escalating the complaint through the appropriate consumer/regulatory channels and pursuing the matter through the Small Claims Court if necessary.
I would strongly advise potential customers to be cautious when dealing with Autodoc if they may need to return an item.
13 July 2026
Unprompted review
Reply from AUTODOC - Great Britain
Hello Nasrat Khwaja,
Thanks for your review.
We are sorry that you still didn’t get your refund.
There is no information from courier that parcel was sent back to us. If you check the tracking information it is stated that parcel was delivered to your address.
We didn’t know that you refused the parcel and at this moment we didn’t get the parcel back.
We will check this case with the courier and our Quality Control Manger will contact you.
Best regards,
AUTODOC Team
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