APH Reviews 

11,218
•
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 598 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that booking online is quick and straightforward, and they appreciate the efficient shuttle transfers that take passengers directly to the airport without long waiting times. Travelers consistently praise the welcoming and helpful attitude of the team, along with secure car storage that ensures peace of mind throughout the trip. However, some people mentioned that a few staff members were occasionally less welcoming or approachable during interactions. A few reviewers also noted that finding the correct entrance could be slightly challenging due to confusing instructions or signage upon arrival.

What people talk about most

Service

Clients share positive opinions on service, highlighting efficient parking processes, competitive pricing,... See more

Location

Users describe ambiguous interactions with location, noting that while the facilities are situated not far... See more

User experience

Reviewers highlight positive aspects of user experience, noting that booking, parking, and key retrieval are... See more

Booking process

Consumers find booking process to be positive, highlighting an easy, straightforward, and quick online... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Yet another warm welcome from the team at Manchester - " a nice to see you again " goes along way. Once again a great service with minimal waiting around on outbound and return transfers. Highly rec... See more

Rated 5 out of 5 stars

Have used APH to park our car before holiday for years . Can't beat the service,ease of booking,process when you go and arrive back.Wouldnt use another service as you can't beat the efficiency of APH... See more

Company replied

Rated 5 out of 5 stars

We have used APH for our parking at Stansted Airport for a few years and this time booked a flight from Gatwick. We were pleasantly surprised at the extensive storage and efficient service, friendly s... See more

Rated 5 out of 5 stars

The company provided exactly the service they offered, seamless and efficient. We called the number from just outside the airport and a representative was waiting at the drop off point, on our return... See more


Company details

  1. Parking Lot
  2. also in
  3. Airport Hotel
  4. Park and Ride
  5. Price Comparison Site
  6. Travel Aggregator

Written by the company

Airport Parking and Hotels (APH.com) was founded in 1980 and is the UK’s leading independent pre-booked off-airport car parking provider. Primarily, APH operates park and ride services for air travellers looking for competitive prices and top quality service. In just the same way that park and ride serves busy town centres, so park and ride for airports does likewise; it allows customers to avoid the congestion and confusion of unfamiliar roadways and signage. It also saves them money with off-airport parking rates typically 10-15% cheaper than on-airport. APH also offers packages including a hotel overnight stay for those travelling longer distances or with very early flights.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

11K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 81% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(11,218)

613 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic service the we’re waiting…

Fantastic service the we’re waiting when we get to the airport port the hand over took minutes, when we got back a phone call and the car was ready when we arrived at the drop off point.
I would recommend this service.

15 March 2026
Unprompted review
Rated 5 out of 5 stars

Very easy to book

Very easy to organise, contacted them about an enquiry on change of car registration, all sorted no issues.
Bus service very well organised, everyone involved very helpful and pleasant.
Have used them before, and will again

3 September 2026
Unprompted review
Rated 3 out of 5 stars

Liked the journey there friendly…

Liked the journey there friendly customer service at reception desk and coach waiting for you . Dislikes : the guy sometimes helps you on the coach and sometimes a different guy just says “load your suitcase up then “ so not very helpful and also on the return back you have to wait 15-20 minutes every time I text I have arrived it’s always this wait for the bus stop that is nothing like the start of your journey

21 September 2026
Unprompted review
Rated 5 out of 5 stars

Simply the best.

East access. No fuss drop off or picking up of the car.
Easy to drop the car off and walk two minutes to departures. Perfect

23 September 2026
Unprompted review
Rated 2 out of 5 stars

No matter what discount you receive…

No matter what discount you receive from various groups, blue light card, returning business emails the amount never changes, whether it’s 30% or 10% discount!

11 December 2025
Unprompted review
APH logo

Reply from APH

Hi Rod,

Thank you for taking the time to share your feedback.

We would like to clarify that we work with a variety of discount providers and promotional partners, including Blue Light Card, many of which offer comparable savings. As a result, you may find that the final prices are similar across different promotional offers.

While we appreciate your feedback, we would be disappointed if this alone had led to a 2-star rating, particularly if you were otherwise satisfied with your booking and parking experience.

Thank you again for your comments, and we hope to have the opportunity to welcome you back in the future.

Best regards,
The APH Team

Rated 5 out of 5 stars

Excellent car parking

Great place to leave your car cameras photograph your when you leave it so need to worry about any damage ,staff are very friendly and helpful buses are regular and only minutes from the airport bus driver very helpful with bags and jovial can't recommend more highly have always used them when ever we fly from Gatwick.

18 October 2025
Unprompted review
Rated 5 out of 5 stars

Flawless parking - safe & reliable

We have used APH Manchester twice now when going away. The service provided has been both professional & faultless. The staff are smart, polite & extremely helpful. The car park is very secure & it’s location is easy to get to. The airport transfer buses run regularly & you are given very clear instructions on your return from hol. APH will definately be our choice of airport parking for any future flights from Manchester.

19 September 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look