FANTASTIC COMPANY Flight and Hotel moneylost/cancelled because of Troubles, utter nightmare . BUT rang APH Parking Customer services to ask to amend or cancel my 19 day parking- "10 seconds" later FU... See more
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Airport Parking and Hotels (APH.com) was founded in 1980 and is the UK’s leading independent pre-booked off-airport car parking provider. Primarily, APH operates park and ride services for air travellers looking for competitive prices and top quality service. In just the same way that park and ride serves busy town centres, so park and ride for airports does likewise; it allows customers to avoid the congestion and confusion of unfamiliar roadways and signage. It also saves them money with off-airport parking rates typically 10-15% cheaper than on-airport. APH also offers packages including a hotel overnight stay for those travelling longer distances or with very early flights.
Copthorne Rd, Copthorne, Crawley, RH103EQ, United Kingdom
Replied to 60% of negative reviews
Typically replies within 48 hours
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We have used APH Manchester for years they are very professional reliable and the drivers are helpful and friendly polite
Really good efficient experience. The camera 360car inspection and the drop off is really easy.
One gripe my car has a private plate which used to be on other vehicles. Your system always picks up the first car. Staff say it's the DVLA but it's not as their data is correct. I then have to input manually and hold up the queue!.
The bus service is good and works well even when really busy and late at night. Overall a very positive experience.
Within the month of May 2025 I used both APH Gatwick and APH Luton. Both were great and reliable and the cheapest. But my returning experience the other night 7th June 2025 was extraordinary. Me and my wife with our 2 kids (6 and 2) jumped on the coach within a minute from exiting the airport on a rainy weather which was both lucky and great timing. Going to see the Staff at the reception and explaining that my returning on Tuesday was not possible anymore as during my holiday I lost my dad and had to extend my stay in order to organise my dad's funeral and support mum during these difficult times, etc...whilst saying that I am happy to provide a copy of his death certificate and happy to pay any fines for the extra 4 days my car was parked on their site, the humble angel behind the reception smiled at me and said: your children are very cute!...I was like "what?"...she added: "all is solved for you and your family, and your keys are in locker xxx and your car is parked at the letter F"...
I am nearly in tears and my heart melted to see a stranger having sympathy for the pain of losing my dad and then burying him only 2 days before this...I definitely didn't expect this treatment and it ain't about the money as I was happy to pay, as it is about the humanity she proved. I wanted to know her name as I said I will drop a nice review and she smiled and said that it is fine...I was wow'd by the humbleness too! You know what, from now on I won t even check other competitors...she won a customer for life with her kindness, sympathy and professionalism. Thank you kind soul for being great 🫡🫶
Airport parking no problems on drop off or collection.
Problem was with stay and park package.
Drove up night before and checked into the linked hotel to find it only had about 10 parking spaces for a 7 storey hotel? was asked to park at a pub along a duel carriage way and purchase a drink there and then expected to walk up a dual carriage way at 3am to collect it next morning??????
All very smooth and fast.
Car is always farthest away when collecting.
Bus didn't wait long at South Pick-Up.
Parked with APH last month.
The whole process was simple and stress free, from booking to transfers to collection.
All carried out efficiently and with a smile.
Thoroughly efficient throughout. Friendly staff too.
Very efficient service when dropping off and picking up the car. Also the buses to and from the airport are frequent and driver was very helpful with loading my case.
Concerned by the liability conditions that APH do not accept liability at Luton.
QUOTE: Cars are parked at owner’s risk at all locations, including hotel car parks, with the exception of APH owned and operated car parks and services at Gatwick, Manchester and Birmingham. Would use APH at these locations but NOT Luton.
Fully recommend using the Car Park service but would suggest booking through Airparks to get better cover.
Used meet and great for 2nd year running @ Heathrow
They were waiting for us to arrive on trip out and on return with our vehicle
No drama very easy
Friendly staff
staff were very polite and explained how things would work. return trip bus was waiting for me outside the airport in the location we were told .
As previous a superb service , easy to reserve. No problems even though we were 1 1/2 hrs late on landing on our return. I don’t use any other car park supplier
I have used APH Gatwick for several years. On-line booking is easy as is the process of reaching Gatwick airport. Gatwick's processes are outstanding and worth 5 stars; however, when i used Stansted and made my booking through APH, yes, I got a discount but I felt the service was poor. APH does not have its own parking service there but relies on other organisations that are just not up to the service at Gatwick.
Just booked my airport parking with APH - Did not bother looking else where - Because I know from past experience how this takes all the strain and pain away from airport parking - Its so simple and easy, totally safe & Reliable - Why would you go else where ? It`s quite simply a no brainer in my personal experience & I can honestly say I can very highly recommend APH every time to every one - I Trust APH every time based on past experience gained over many, many years & They have never let me down "Pease of mind as standard" - It feels like your holiday has started as soon as you arrive at APH !
Really easy to book and get to, great price and hassle free.
Just off the Motorway, Drove straight into the Arrival Area, Booked In, Keys back to the Car, Then on to the APH Coach to Gatwick, All in 5 Minutes. Just as easy on our return, The APH Coach picked us up from the Pick Point with in 5 Minutes for our return Journey, No hold ups with APH. Ref#JKMOP.
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