FANTASTIC COMPANY Flight and Hotel moneylost/cancelled because of Troubles, utter nightmare . BUT rang APH Parking Customer services to ask to amend or cancel my 19 day parking- "10 seconds" later FU... See more
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Airport Parking and Hotels (APH.com) was founded in 1980 and is the UK’s leading independent pre-booked off-airport car parking provider. Primarily, APH operates park and ride services for air travellers looking for competitive prices and top quality service. In just the same way that park and ride serves busy town centres, so park and ride for airports does likewise; it allows customers to avoid the congestion and confusion of unfamiliar roadways and signage. It also saves them money with off-airport parking rates typically 10-15% cheaper than on-airport. APH also offers packages including a hotel overnight stay for those travelling longer distances or with very early flights.
Copthorne Rd, Copthorne, Crawley, RH103EQ, United Kingdom
Replied to 60% of negative reviews
Typically replies within 48 hours
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Easy to book, competitive prices, location of multi-storey carpark great for easy access to Manchester terminal 3 departures. No hassle finding space. Will use again.
Me and my family recently went on holiday and we used APH for parking our car for the week. This is the first time we have used them and we couldn’t be happier with the service they provided. We felt that the car would be very secure and safe whilst we were away and the process was very organised and simple to use. One staff member in particular named Steve who picked us up on return, was extremely helpful! He was also cheery which was pleasant considering the weather was rubbish. It was raining when we returned and having two young children, he helped us with our luggage bags to our car. Service like this needs to be recognised and we will definitely be using APH again in the near future.
Just got home tonight from a family holiday. We booked 2 cars in APH Gatwick for 9&11 nights. Its our 4th time and we always use Tesco Clubcard vouchers to pay.
As always ( thats why we keep going back) we have no negatives.
From arriving at 2.30 AM in the morning we were completely looked after.
It all runs smoothly and all staff are so lovely, helpful & professional.
They help you on & off the bus with cases
The bus stop drop off/pick up is only afew mins walk away from departures.
Our cars were all ready for us on arrival. Would not go anywhere else now.
Thank you again to all staff. We will be booking for next April& Sept.
Excellent service just park your car hand in your keys and they drop you right outside main entrance to the airport picked up on return and your car is there waiting for you won't use anyone else
Very efficient & good value. Booking process was simple and parking was straight forwards with a prompt transfer to the airport
Friendly, polite staff, good customer information, very well organised parking, very good and well organised transport too and from airport.
We use APH every time now. Fantastic service from start to finish. Staff are friendly & helpful always too. Highly recommend
Friendly quick convenient service. You don't have to drive as far as Gatwick so it's easier for getting to and frow
Have always used APH, smooth operation, not far to travel, no hassle, best price with a returning customer discount.
Tony at the Drop and Go was very helpful when we missed our flight and had to rebook our flight tomorrow. We therfore had to take out our car and check in tomorrow. Tony facilitated this process
It is great to have such customer oriented team members at the frontline. Many thanks Toni. You are just superb 👌♥️
Have been using APH for many years now. Check in is easy and staff are helpful. Drivers to & from airport are friendly & cheerful even with the early starts.
Efficient service, go od hotel and car was parked, stored and delivered back on time
Good communication from aph from booking. The price was great and staff were really friendly and helpful I would definetly use them again
Easy to book and the instructions are clear to understand
We've used APH Manchester for years, they're excellent in all respects and this is the level of service we've come to expect from them.
This review, however, relates to the first time we've flown from Birmingham Airport using APH parking.
We found the APH Birmingham arrivals procedure to be equally as good as Manchester - very straight forward with helpful, pleasant staff to guide us along.
The return from the airport was, frankly, a completely different story.
I'm disabled and in a wheelchair so sometimes we may need a bit of assistance - we don't play on it and try to be as independent as we can but occasionally help is necessary and a little bit of it is very welcome.
When the APH bus arrived at the airport to collect us and a sizeable queue, the rain was really pouring down - a proper deluge!
Being in a wheelchair, I am unable to assist my wife handling the luggage and it was clearly obvious that she was struggling to load our suitcases aboard a now crowded bus by herself.
So what did the driver do?....absolutely nothing!
He sat in his drivers seat and watched as my wife hauled the bags onto the bus as I sat outside in my wheel chair getting completely drenched - It was patently obvious he didn't want to assist and get wet so we continued to struggle to load my chair across the 9" gap from the kerb to the bus door until he finally got the message, got out of his nice warm seat and unfolded the ramp to allow my wheelchair and myself to get aboard.
I was seething (and soaking) at this point and on arrival at the APH car park I think the driver realised my mood and that he could, and should, have previously done more.
Belatedly, he now gave my wife some assistance getting the baggage to the car.
A sour and deeply unpleasant experience to end a long tiring journey back.
We have used APH Gatwick many times over the years and it has always run very smoothly. There's never been any problems at all. It's a very slick operation that's just got better and better.
Easy check in
Reliable and safe
Car not used while I was away
Price ok with discount
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