Cophall Park & Ride Gatwick Reviews 

2,870
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 1,372 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, noting its efficiency and reliability from drop-off to pick-up. The staff are frequently highlighted as very helpful, polite, and professional, often going above and beyond to assist. The booking process is described as exceptionally easy and straightforward, with many appreciating the competitive and reasonable pricing. People also value the smooth transfers and regular, efficient shuttle bus service to and from the airport terminals. However, some customers also noted issues with car batteries dying or cars not starting upon collection, requiring assistance. Additionally, a few people mentioned bus drivers being unhelpful with luggage, especially for elderly travelers, or not assisting with boarding.

What people talk about most

Service

Reviewers mention positive feedback about service, consistently describing it as excellent, efficient, and... See more

Staff

Clients share positive opinions on staff, frequently describing them as helpful, friendly, polite, and... See more

Booking process

Reviewers highlight positive aspects of the booking process, consistently describing it as easy, simple, and... See more

Location

People report ambiguous experiences with location, with many reviewers consistently choosing this option for... See more

Price

Customers consistently note positive experiences with price, finding services competitively priced and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service from drop off to pick up, The hand over of your keys leaves you stress free about losing them while away. We also had our departure and arrival flights at north and south terminal... See more

Company replied

Rated 5 out of 5 stars

Most importantly found the booking very easy . The cophall parking company is looking after their customers.The customers get discount regularly which is very important and great . This makes me... See more

Company replied

Rated 5 out of 5 stars

3rd time we've used cophall parking and everything was excellent. Our car was kept safe and secure and the staff were very pleasant and helpful. I'd definitely recommend cophall for your parking when... See more

Company replied

Rated 5 out of 5 stars

Great trustworthy parking company near Gatwick airport and always excellent value for money. Cars carefully looked after and staff all very helpful. Have used them for years and would not park anywher... See more

Company replied


Company details

  1. Vehicles & Transportation

Written by the company

Cophall Parking Gatwick has over 30 years of experience providing Park and Ride services for Gatwick Airport. With our close proximity to the airport and our frequent bus transfers, Cophall Parking is the regarded by many as the most convenient Park and Ride service at Gatwick. Our 2000 space Car Park bears the prestigious Park Mark Award and is police checked for safety and security.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

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4.6

All reviews

(2,870)

1,377 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Not as good as it used to be

I have used them for years but this time I was disappointed for two reasons. When I called after clearing security the chap on the telephone spoke so fast I couldn't understand him so asked again, with a swift reply and then goodbye and cut off. Then the bus driver took off so fast my suitcase went flying down the bus, luckily there were no passengers in its path. So overall not the service I have had previously

19 July 2026
Rated 5 out of 5 stars

Good experience

Had to cancel a previous booking and this was made very easy with very quick refund of money.
This booking easy to do and whilst I didn’t price check, I’m sure it would pass that test and why change from using them for years.
Would only caution that takeover by Maple not fully tested yet.

19 July 2026
Rated 5 out of 5 stars

Great value for money

Excellent service from start to finish. The booking process was straightforward and on arrival everything was clearly explained. The transfer to and from Gatwick was quick and efficient.
Collection on our return was smooth, and our car was ready without any delays.
Great value for money. I would definitely use again and would happily recommend them to anyone flying from Gatwick.

9 July 2026
Rated 4 out of 5 stars
Cophall Park & Ride Gatwick logo

Reply from Cophall Park & Ride Gatwick

We're happy to hear that you found our process efficient. We appreciate your positive feedback!

Cophall Park & Ride Gatwick

Rated 5 out of 5 stars

Easy to book

Easy to book
Friendly service

16 July 2026
Cophall Park & Ride Gatwick logo

Reply from Cophall Park & Ride Gatwick

We are delighted to hear that you found our booking process easy and our service friendly. We appreciate your kind words!

Cophall Park & Ride Gatwick

Rated 5 out of 5 stars

So easy in and out been using them for…

So easy in and out been using them for years

13 July 2026
Cophall Park & Ride Gatwick logo

Reply from Cophall Park & Ride Gatwick

We are so happy to hear that our service has been consistently easy for you over the years. We appreciate your loyalty!

Cophall Park & Ride Gatwick

Rated 5 out of 5 stars

Excellent service as always

Excellent service as always. Drop off and pick up quick. Just felt sorry for the driver as no aircon on the bus in this very hot weather!

7 July 2026
Cophall Park & Ride Gatwick logo

Reply from Cophall Park & Ride Gatwick

We're so happy to hear you had excellent service and quick drop-off and pick-up! We appreciate you highlighting the driver's comfort; we are looking into our bus air conditioning.

Cophall Park & Ride Gatwick

Rated 5 out of 5 stars

Always use this company

Always use this company, brilliant service , we were recommended and now we recommend

6 July 2026
Cophall Park & Ride Gatwick logo

Reply from Cophall Park & Ride Gatwick

We are so pleased to hear that you consistently use our company and find our service brilliant! It's wonderful to know that you're now recommending us to others. Thank you for your kind words!

Cophall Park & Ride Gatwick

Rated 5 out of 5 stars

The staff were helpful and the shuttle…

The staff were helpful and the shuttle bus to and from Gatwick Airport was prompt and well driven, all at a competitive price.

29 June 2026
Cophall Park & Ride Gatwick logo

Reply from Cophall Park & Ride Gatwick

We're happy to hear that you found our staff helpful and that our shuttle bus service to and from Gatwick Airport was prompt and well-driven. We appreciate your positive feedback on our competitive pricing!

Cophall Park & Ride Gatwick

Rated 5 out of 5 stars

Have been parking there for many years…

Have been parking there for many years and always have had good things to say about them

11 July 2026
Cophall Park & Ride Gatwick logo

Reply from Cophall Park & Ride Gatwick

We're so pleased to hear you've had consistently positive experiences with us over many years. Thank you for your continued loyalty; it truly means a lot!

Cophall Park & Ride Gatwick

Rated 5 out of 5 stars

reliable as ever

5 July 2026
Cophall Park & Ride Gatwick logo

Reply from Cophall Park & Ride Gatwick

Thank you for your kind words!

Cophall Park & Ride Gatwick

Rated 5 out of 5 stars

Fantastic company looked after us in a…

Fantastic company looked after us in a professional way and manner. Our flight was delayed coming home and they were accommodating for the misshap

11 July 2026
Cophall Park & Ride Gatwick logo

Reply from Cophall Park & Ride Gatwick

We're so pleased to hear that our team provided professional and accommodating service, especially when your flight was delayed. Thank you for your kind words!

Cophall Park & Ride Gatwick

Rated 5 out of 5 stars

Cophall - the only option when flying from Gatwick.

We always use Cophall when flying from Gatwick.
Booking is easy
Checking the car in is uncomplicated
Shuttle bus is regular
Thank you all for a good service.,

1 July 2026
Cophall Park & Ride Gatwick logo

Reply from Cophall Park & Ride Gatwick

We are so pleased to hear that your experience with us was excellent, from booking to the shuttle bus service. We appreciate your continued loyalty!

Cophall Park & Ride Gatwick

Rated 5 out of 5 stars

Happy with the parking side of things

Happy with the parking side of things, prompt with the pick at the airport when you arrive back been parking here for a few years now

11 July 2026
Cophall Park & Ride Gatwick logo

Reply from Cophall Park & Ride Gatwick

We're so pleased to hear you're happy with our parking service and the prompt pick-up at the airport. Thank you for your continued loyalty over the past few years!

Cophall Park & Ride Gatwick

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